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Helper Connectwise Jobs in Ohio (NOW HIRING)

Merit Brass Company

Network Administrator

Solon, OH · On-site

Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support. * Integrate ... We invest in our people and provide tools, training, and support to help you succeed in a ...

Fire Fighter Sales & Service Co.

OH

Our goal is to help companies streamline and improve the way they buy, implement, and manage their ... Maintain accurate documentation and system records across ConnectWise Manage, ConnectWise Sell ...

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on ... ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal. • Follow up on ...

New

N2Net

IT Help Desk Technician

Cleveland, OH · On-site

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical ... Record events, problems, and their resolution in our Connectwise ticketing system in real-time ...

N2Net

IT Help Desk Technician

Cleveland, OH · On-site

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical ... Record events, problems, and their resolution in our Connectwise ticketing system in real-time ...

Logically, Inc.

Lead, Renewals

Dublin, OH · On-site

Make a real impact by helping organizations reduce risk and build resilience Job Summary: The Lead ... Review and track renewal quote requests on Renewals Service Board in CRM system, ConnectWise or ...

CTMS

Field Technician II

Akron, OH · On-site

$19 - $25.75/hr

... ConnectWise ticketing system. • Communicate to clients: Provide detailed ticket notes, ability to ... Helpdesk role • Strong customer service and communicating effectively • Able to manage ...

New

Logically, Inc.

Lead, Renewals

Dublin, OH · Hybrid

Make a real impact by helping organizations reduce risk and build resilience Job Summary: The Lead ... Review and track renewal quote requests on Renewals Service Board in CRM system, ConnectWise or ...

ECMSI

IT Support Specialist

Steubenville, OH · On-site

$50K - $70K/yr

We love helping businesses make themselves more successful using technology. At ECMSI, you're not ... ConnectWise • Escalate complex issues with solid troubleshooting notes • Enter time and ...

CBIZ

Business Applications Specialist

Cleveland, OH · Hybrid

... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ... Provide ongoing production support for ConnectWise, Acumatica and other business applications

CBIZ

Business Applications Specialist

Cleveland, OH · Hybrid

Provide ongoing production support for ConnectWise, Acumatica and other business applications ... to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more ...

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Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are the most commonly searched types of Connectwise jobs in Ohio? The most popular types of Connectwise jobs in Ohio are:
What are popular job titles related to Helper Connectwise jobs in Ohio? For Helper Connectwise jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Ohio look for? The top searched job categories for Helper Connectwise jobs in Ohio are:
What cities in Ohio are hiring for Helper Connectwise jobs? Cities in Ohio with the most Helper Connectwise job openings:
Helper Connectwise jobs near you

Network Administrator

Merit Brass Company

Solon, OH • On-site

Full-time

Posted 3 days ago

Job description

Position Summary:          The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization’s computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise.  The administrator is responsible for maintaining and securing the organization’s IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security.
 Responsibilities:
  • Network Support & Troubleshooting
    • Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support.
    • Provide technical support to users regarding network access and usage.
    • Document user problems, resolutions, and changes to the network environment.
    • Interface with vendor technical support resources as needed.
  • Installation, Configuration & Maintenance
    • Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software.
    • Implement new users, manage user environments, permissions, and security settings.
    • Perform network troubleshooting to isolate and diagnose problems.
    • Maintain network and server equipment in designated server rooms.
  • Performance Monitoring & Optimization
    • Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability.
    • Arrange scheduled upgrades and update network equipment to the latest firmware releases.
    • Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations.
 
  • Security & Compliance
    • Implement and maintain security policies using Microsoft Defender for Business.
    • Monitor and respond to security alerts, vulnerabilities, and incidents.
    • Perform regular audits and patch management to ensure compliance.
    • Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs.
    • Implement and maintain disaster recovery solutions and backup systems.
  • ConnectWise Administration
    • Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support.
    • Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response.
    • Maintain accurate documentation and reporting within ConnectWise.
  • User Training & Documentation
    • Train network staff and end users on network systems and security protocols.
    • Develop and maintain network performance records and logs.
    • Communicate networking issues and solutions to employees and management.
 Qualifications:
  • Bachelor’s degree in information technology, Computer Science, or a related field preferred
  • Candidates must have at least 3 years of experience in network administration or a similar role
  • Proven experience in a network administrator role
  • Hands-on experience with networking, routing, and switching
  • Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware
  • Excellent problem-solving and analytical skills
  • Experience with ConnectWise RMM/PSA and automation workflows
  • Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred
  • Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
  • Experience with Axcient backups and recovery
Why Merit Brass
Merit Brass is an industry leader in manufacturing and distribution of pipe, valves, fittings, and related products. Our focus on innovation, quality, and service excellence has earned us strong relationships across the wholesale channel. We invest in our people and provide tools, training, and support to help you succeed in a collaborative, growth-oriented environment.
 

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