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Helper Connectwise Jobs in Ohio (NOW HIRING)

CTMS

Helpdesk Technician

Akron, OH · On-site

$19.25 - $25.75/hr

They are seeking a Helpdesk Technician to provide technical support to clients, focusing on ... ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal. • Follow up on ...

CTMS

Field Technician II

Akron, OH · On-site

$19 - $25.75/hr

... ConnectWise ticketing system. • Communicate to clients: Provide detailed ticket notes, ability to ... Helpdesk role • Strong customer service and communicating effectively • Able to manage ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support * Ability to read and interpret ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... ConnectWise, Zoho Assist, Splashtop, or BeyondTrust Remote Support * Ability to read and interpret ...

Logically, Inc.

Managed Services Engineer I

Dublin, OH · On-site

Make a real impact by helping organizations reduce risk and build resilience Job Summary: The ... Account for time by function and by the customer in ConnectWise with a high level of accuracy to ...

QualityIP

Network Engineer

Kent, OH · On-site

$80K - $115K/yr

We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite ... While a bachelor's degree, networking certifications, ConnectWise or Halo experience, and general ...

QualityIP

Network Engineer

Kent, OH · On-site

We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite ... While a bachelor's degree, networking certifications, ConnectWise or Halo experience, and general ...

Qualityip

Network Engineer

Kent, OH · On-site

We offer comprehensive IT department services, including HelpDesk Support, Cloud Services, Onsite ... While a bachelors degree, networking certifications, ConnectWise or Halo experience, and general ...

All JobsHelper Connectwise JobsHelper Connectwise Jobs in Ohio

Helper Connectwise information

What is the difference between Helper Connectwise vs Help Desk Technician?

AspectHelper ConnectwiseHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentIT service management, remote and on-site supportHelp desk, call centers, remote troubleshooting
Industry UsageManaged service providers, IT departmentsIT support, technical support services
Common Search/ComparisonHelper Connectwise vs Help Desk Technician

Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.

What are the most commonly searched types of Connectwise jobs in Ohio? The most popular types of Connectwise jobs in Ohio are:
What are popular job titles related to Helper Connectwise jobs in Ohio? For Helper Connectwise jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Ohio look for? The top searched job categories for Helper Connectwise jobs in Ohio are:
What cities in Ohio are hiring for Helper Connectwise jobs? Cities in Ohio with the most Helper Connectwise job openings:
Helper Connectwise jobs near you

Helpdesk Technician

Computer Technology Management Services LLC (dba CTMS)

Akron, OH

$43K - $45K/yr

Full-time

Re-posted 23 days ago

Job description

Helpdesk TechnicianLocation: Akron, OH, 44307Skills: Helpdesk Technician

At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued. CTMS is seeking a Helpdesk Technician to provide technical support to our clients. The ideal candidate will have experience in troubleshooting and resolving technical issues, as well as excellent communication skills.

Basic Function/Responsibilities:

  • Answer incoming calls from clients and starting basic evaluations
  • Work within CTMS suite of productivity applications. ConnectWise, N-Central, ITGlue, Check-MK, Observium, Office 365 Portal.
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Setup and configure Windows desktop operating systems.
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Required Experience:

  • Ability to navigate Windows Desktop Operating Systems.
  • Basic understanding of TCP/IP and networking protocols.
  • Basic understanding of applications such as email, Microsoft office.
  • Ability to load and install client applications.
  • Ability to install and diagnose printers and printing issues.
  • Ability to diagnose issues with Windows services.
  • Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
  • Ability to install and configure Windows Desktop Operating Systems.
  • Basic knowledge of Windows Powershell command basics.
  • Basic knowledge of WiFi concepts (WPA).
  • Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
  • Ability to communicate with clients, show patience and good oral skills.
  • Good organizational and time management skills – Keep time and work on tasks efficiently.

There are many opportunities for advancement based on experience, and technical education, and certifications.

Salary: $43,900-$46,000; commensurate with experience.

Other Requirements:

  • Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.

Apply