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Internal Help Desk Jobs in Ohio (NOW HIRING)

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Obtains and conveys concise problem information for external and internal service personnel. * Escalate problems as appropriate following help desk procedures. * Act as a liaison between customers ...

Posted today

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... internal procedures -Install, test, and configure new workstations, peripheral equipment, and ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support ... Document internal procedures • Install, test, and configure new workstations, peripheral ...

DwyerOmega

Help Desk Analyst III

Westerville, OH · On-site

$26 - $33/hr

... to employees using internal and external information technology resources. They are also ... Manage and document help desk procedures, end-user resolutions, and/or any support issue. G.

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension ... and internal applications. • Customer service state of mind, with the possibility of direct ...

Collabera

Help Desk Services Associate

Brooklyn, OH · On-site

$17.25 - $23.50/hr

This is an entry level position, requiring proficient computer skills, previous help desk position ... The position's focus is on technical phone support to our internal Workforce. The Technology ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Monitor and respond quickly and effectively to client-facing and internal communications. * Perform ... Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

Monitor and respond quickly and effectively to client-facing and internal communications. * Perform ... Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket ...

CNWR

Help Desk Technician (Tier 1)

Toledo, OH

$20 - $23/hr

Monitor and respond quickly and effectively to client-facing and internal communications. * Perform ... Help Desk Technicians will be measured on: * Primary (Direct Ownership) * % First Touch Ticket ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Ohio

Internal Help Desk information

See Ohio salary details

$12

$22

$32

How much do internal help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for internal help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Ohio?

For Internal Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Ohio look for?

The top searched job categories for Internal Help Desk jobs in Ohio are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

Help Desk Technician

Saint Ursula Academy

Cincinnati, OH • On-site

$18 - $20/hr

Full-time

Posted 15 hours ago

Posted today

Job description

Help Desk Technician

Mission:
Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic excellence and fosters a welcoming, respectful, and diverse community. Saint Ursula Academy graduates women filled with faith, integrity, and courage, ready to make a positive impact in the world.
Job Summary:
The Help Desk Technician is responsible for assisting the Chief Technology Resource Officer (CTRO) and associated Technology Team in the planning, implementing, and managing of technology at Saint Ursula Academy. The position is responsible for first-level problem determination, problem/incident recording, problem resolution, and problem escalation. Provide technical software, hardware, and network problem resolution to all personal computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; communicate technical solutions in a courteous, professional manner; provide one-on-one end-user training as needed; assist other technology personnel; troubleshoot printer problems; escalate more complex end-user problems as needed; and conduct hardware and software inventory database maintenance and reporting.
Responsibilities/Duties:
  • Support the mission as described in the mission, vision, and core values statements of Saint Ursula Academy.
  • Works cooperatively with other personnel and departments to ensure a welcoming environment for students, parents and visitors to the school.
  • The Help Desk Technician fields Help Desk calls from users and creates the initial record of the request; resolves end-user problems; escalates requests as necessary.
  • Troubleshoot and resolve computer and printer hardware and software problems.
  • Install new software on users' computers. Provide basic technology training and guidance to faculty, staff and students.
  • Assist with inventory management by maintaining accurate records of IT equipment and software licenses.
  • Clean, modify, and repair hardware including laptop computers, desktop computers, monitors, keyboards, printers, etc. (*repair at the Technology Team’s discretion).
  • Setup and teardown audio-visual equipment in support of events.
  • Provide good customer service to end-users in person, via phone calls, or emails.
  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Assists with user accounts, passwords, permission, and access.
  • Provide accurate and timely logging of problems and resolutions for problems in the Help Desk problem management database.
  • Obtains and conveys concise problem information for external and internal service personnel.
  • Escalate problems as appropriate following help desk procedures.
  • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
  • Maintain communications with customers during the problem-resolution process.
  • Review and update Help Desk documentation as assigned.
  • Reviews and recommends modifications to procedures with CTRO.
  • Perform other duties as assigned.
Education/Experience:
  • Requires a High School Diploma.
  • One to three years experience in IT support.
  • Possess or is willing to obtain a CompTIA A+ certification within 12 months.
  • Possess or is willing to obtain a Dell Certified Technician certification within 12 months.
  • Google Workspace experience or certification preferred.
Knowledge, Skills amp; Abilities:
  • Strong customer service skills and professionalism are required.
  • Patiently work with nontechnical users.
  • Experience with educational institutions preferred.
  • Knowledge of computer hardware and software, wireless networks amp; portable electronic devices.
  • Basic networking and Wi-Fi trouble shooting.
  • Experience in computer hardware and software troubleshooting.
  • Proficient with Windows 10 and 11, Google GSuite, and Microsoft Office applications.
  • Ability to diagnose a problem rather than simply follow a script.
  • Ability to quickly learn the use of other school-related software.
  • Active listener with excellent interpersonal, oral and written communication skills.
  • Able to prioritize work daily in order to meet critical deadlines.
  • Able to work in a busy office environment, demanding high levels of concentration while inputting, checking and making calculations, while also coping with frequent interruptions, e.g. responding to staff/customer inquiries with minimal re-work.
Physical Requirements:
  • Must be able to sit for prolonged periods in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs.), bending, standing, climbing or walking.

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