ZipRecruiter

Log In

1

Internal Help Desk Jobs in Ohio (NOW HIRING)

Equitas Health

Help Desk Technician

Columbus, OH · On-site

$49K - $58K/yr

The Help Desk Technician is to research and follow-up on problems that may require additional ... Provide first level technical troubleshooting skills to resolve general internal Equitas Health ...

Equitas Health, Inc.

Help Desk Technician

Columbus, OH

$49K - $58K/yr

The Help Desk Technician is to research and follow-up on problems that may require additional ... Provide first level technical troubleshooting skills to resolve general internal Equitas Health ...

CLARITAS LLC

Technical Support Engineer

Cincinnati, OH · On-site

Position Summary The Technical Support Engineer serves as the Tier 1 internal help desk for all Claritas employees - the first point of contact for technical issues spanning end-user devices, cloud ...

New

DwyerOmega

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

... to employees using internal and external information technology resources. They are also ... Manage and document help desk procedures, end-user resolutions, and/or any support issue. G.

CLARITAS LLC

Technical Support Engineer

Cincinnati, OH · On-site

Position Summary The Technical Support Engineer serves as the Tier 1 internal help desk for all Claritas employees - the first point of contact for technical issues spanning end-user devices, cloud ...

New

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... internal procedures -Install, test, and configure new workstations, peripheral equipment, and ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support ... Document internal procedures • Install, test, and configure new workstations, peripheral ...

next page

Showing results 1-20

All JobsInternal Help Desk JobsInternal Help Desk Jobs in Ohio

Internal Help Desk information

See Ohio salary details

$12

$22

$32

How much do internal help desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for internal help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In an internal help desk role, high weekly pay of $4,000 is uncommon without specialized skills or certifications. Typically, such earnings are associated with roles in sales, IT consulting, or freelance technical support where commissions or project-based pay are involved, but these often require experience or specific expertise. Most help desk positions offer lower weekly wages unless combined with overtime, bonuses, or advanced certifications.

Are help desk jobs still in demand?

Help desk jobs, including internal help desk roles, remain in demand as organizations continue to rely on IT support for daily operations. These positions often require technical skills, customer service abilities, and familiarity with support tools like ticketing systems, and they are expected to grow alongside increased technology adoption across industries.

What are some typical challenges faced by Internal Help Desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an Internal Help Desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the Internal Help Desk position, and why are they important?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as ticket routing and troubleshooting, but it does not fully replace the role of an internal help desk technician. Help desk professionals are still needed for complex issues, customer service, and system management that require human judgment and technical expertise. Skills in troubleshooting, communication, and familiarity with AI tools are valuable for help desk roles today.

What is an internal helpdesk?

An internal helpdesk is a support team within an organization that assists employees with technical issues, software, hardware, and IT services. The role often involves troubleshooting, using ticketing systems, and maintaining IT infrastructure to ensure smooth daily operations.
What are popular job titles related to Internal Help Desk jobs in Ohio? For Internal Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Internal Help Desk jobs in Ohio look for? The top searched job categories for Internal Help Desk jobs in Ohio are:
Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Ohio as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.
Help Desk Manager

Help Desk Manager

New River Electrical Corporation

Granville, OH • On-site

Full-time

Posted yesterday

Job description

Job Summary:
New River Electrical Corporation is seeking a Help Desk Manager to lead their IT Help Desk staff and provide exceptional support to internal customers. The role involves managing service quality, mentoring staff, developing workflows, and ensuring client satisfaction while aligning IT services with business needs.
Responsibilities:
• Manage the quality of service provided by the Help Desk Team; identify service issues and take corrective action.
• Mentor Help Desk staff on providing a high level of positive and efficient customer service to the business.
• Liaise with business units to understand needs and ensure a high level of client satisfaction.
• Develop, document, and implement appropriate Help Desk work flows to efficiently and consistently support the business users.
• Build repeatable and consistent onboarding, offboarding and employee change processes in partnership with HR and business units.
• Contribute to policy and procedure documentation and enforcement.
• Prioritize queue of Help Desk tickets, issues, and requests.
• Manage the workload and capacity of the Help Desk Team; identify capacity issues and take corrective action.
• As needed, provide hands-on support and manage support escalations.
• Build strong working relationships with department leaders.
• Identify trends and perform investigation to determine root cause of complex Help Desk issues.
• Identify key Help Desk metrics and create reporting to be able to identify opportunities for improvement, and work with the Help Desk Team to develop and implement appropriate solutions.
• Provide basic IT training, orientation, and coaching to new and existing employees.
• Assist with security and privacy management (both physical and virtual).
• Assist with software license management and compliance enforcement.
• Assist with projects relating to end-user computing (EUC) hardware and software.
• Assist with equipment and software planning, purchasing, deployment, disposal (end of life), and reclamation.
• Assist with emergency management and disaster recovery.
• Partner with the rest of the technology department to help implement new technology solutions.
• Compile technology and equipment research (trends, new technologies to consider, etc.)
Qualifications:
Required:
• Bachelor’s degree in Information Technology or related field, or equivalent experience leading enterprise IT support teams
• 5 plus years of Help Desk Management experience
• 8 years of Information Technology related experience
• Experience with PCs, mobile phones, iPads, and software support
• Experience supporting remote field personnel
• Experience with desktop support running Microsoft Windows 10 or newer and Microsoft Office
• Experience with Microsoft Entra ID and Exchange Online
• Experience with incident management tools
• Experience installing, configuring, and supporting software applications
• Experience researching technical issues and finding best fit resolutions
• Basic understanding of network infrastructure, server infrastructure, data communications, and telecommunications systems
• Understanding of basic security principles, procedures, and policies
• Demonstrated ability to communicate effectively with peers and all levels of management.
• Strong leadership skills.
• Strong interpersonal, written, and oral communication skills.
• Ability to present ideas in a user-friendly language.
• Comfortable working with all levels of the organization.
• Strong organizational skills and demonstrated ability to be detail oriented.
• Ability to work in a highly collaborative and consensus driven environment and comfortable with ambiguity and change in a fast-paced environment.
• Must be willing to travel to remote sites
Company:
New River Electrical Corporation (NRE) is one of the nation's leading employee-owned providers of electrical infrastructure construction and maintenance services, helping utilities, developers, and industrial customers build the systems that power America's future. Founded in 1953, the company is headquartered in Cloverdale, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

Apply