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Assistant Dell Help Desk Jobs in Ohio (NOW HIRING)

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Routine Maintenance: Assist in system, hardware, and software routine maintenance. Maintenance may ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description ... HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

... assist users to solve their problems. Escalate issues to other specialists within the group as ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$20 - $27.50/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

... Assist with user onboarding/offboarding and basic account administration Escalate issues when ... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

The Help Desk Technician I is responsible for delivering reliable, customer-focused technical ... and peripherals. -Assist with onboarding and offboarding of associates, including setup and ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

They are seeking a customer-focused Help Desk Technician I to deliver reliable technical support ... • Assist with onboarding and offboarding of associates, including setup and equipment ...

Netpace Inc

Help Desk Analyst 1

Columbus, OH · On-site

$19.75 - $27/hr

Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and implementation of new technology for optimal desktop environment performance. The role involves providing desktop support ...

Sentinel

Helpdesk Agent

Dayton, OH

$15 - $19.25/hr

This role requires a combination of remote assistance through the help desk and on-site support to ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

Sentinel

Helpdesk Agent

Dayton, OH · On-site

$15 - $19.25/hr

Qualifications * 2+ years of experience in a Help Desk, Service Desk, or Technical Support role ... We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and ...

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All JobsDell Help Desk JobsAssistant Dell Help Desk JobsAssistant Dell Help Desk Jobs in Ohio

Assistant Dell Help Desk information

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

Does Assistant Dell Help Desk offer remote jobs?

Assistant Dell Help Desk positions often offer remote work options, especially for technical support roles that can be performed online. Candidates typically need reliable internet access, relevant technical skills, and may require specific certifications or training. Remote opportunities depend on the company's current staffing needs and policies.

Is help desk a good entry level IT job?

A help desk position, such as an Assistant Dell Help Desk role, is considered a good entry-level IT job because it provides foundational experience in troubleshooting, customer service, and technical support. It often requires basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT roles with certifications like CompTIA A+ or Network+.

What are the most commonly searched types of Dell Help Desk jobs in Ohio?

The most popular types of Dell Help Desk jobs in Ohio are:

What are popular job titles related to Assistant Dell Help Desk jobs in Ohio?

For Assistant Dell Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Assistant Dell Help Desk jobs in Ohio look for?

The top searched job categories for Assistant Dell Help Desk jobs in Ohio are:

What cities in Ohio are hiring for Assistant Dell Help Desk jobs?

Cities in Ohio with the most Assistant Dell Help Desk job openings:

Assistant Dell Help Desk jobs near you
Infographic showing various Assistant Dell Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Help Desk Technician

Saint Ursula Academy

Cincinnati, OH

$18 - $20/hr

Full-time

Posted 13 days ago

Job description

Help Desk Technician

Mission:
Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic excellence and fosters a welcoming, respectful, and diverse community. Saint Ursula Academy graduates women filled with faith, integrity, and courage, ready to make a positive impact in the world.
Job Summary:
The Help Desk Technician is responsible for assisting the Chief Technology Resource Officer (CTRO) and associated Technology Team in the planning, implementing, and managing of technology at Saint Ursula Academy. The position is responsible for first-level problem determination, problem/incident recording, problem resolution, and problem escalation. Provide technical software, hardware, and network problem resolution to all personal computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; communicate technical solutions in a courteous, professional manner; provide one-on-one end-user training as needed; assist other technology personnel; troubleshoot printer problems; escalate more complex end-user problems as needed; and conduct hardware and software inventory database maintenance and reporting.
Responsibilities/Duties:
  • Support the mission as described in the mission, vision, and core values statements of Saint Ursula Academy.
  • Works cooperatively with other personnel and departments to ensure a welcoming environment for students, parents and visitors to the school.
  • The Help Desk Technician fields Help Desk calls from users and creates the initial record of the request; resolves end-user problems; escalates requests as necessary.
  • Troubleshoot and resolve computer and printer hardware and software problems.
  • Install new software on users' computers. Provide basic technology training and guidance to faculty, staff and students.
  • Assist with inventory management by maintaining accurate records of IT equipment and software licenses.
  • Clean, modify, and repair hardware including laptop computers, desktop computers, monitors, keyboards, printers, etc. (*repair at the Technology Team’s discretion).
  • Setup and teardown audio-visual equipment in support of events.
  • Provide good customer service to end-users in person, via phone calls, or emails.
  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Assists with user accounts, passwords, permission, and access.
  • Provide accurate and timely logging of problems and resolutions for problems in the Help Desk problem management database.
  • Obtains and conveys concise problem information for external and internal service personnel.
  • Escalate problems as appropriate following help desk procedures.
  • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
  • Maintain communications with customers during the problem-resolution process.
  • Review and update Help Desk documentation as assigned.
  • Reviews and recommends modifications to procedures with CTRO.
  • Perform other duties as assigned.
Education/Experience:
  • Requires a High School Diploma.
  • One to three years experience in IT support.
  • Possess or is willing to obtain a CompTIA A+ certification within 12 months.
  • Possess or is willing to obtain a Dell Certified Technician certification within 12 months.
  • Google Workspace experience or certification preferred.
Knowledge, Skills amp; Abilities:
  • Strong customer service skills and professionalism are required.
  • Patiently work with nontechnical users.
  • Experience with educational institutions preferred.
  • Knowledge of computer hardware and software, wireless networks amp; portable electronic devices.
  • Basic networking and Wi-Fi trouble shooting.
  • Experience in computer hardware and software troubleshooting.
  • Proficient with Windows 10 and 11, Google GSuite, and Microsoft Office applications.
  • Ability to diagnose a problem rather than simply follow a script.
  • Ability to quickly learn the use of other school-related software.
  • Active listener with excellent interpersonal, oral and written communication skills.
  • Able to prioritize work daily in order to meet critical deadlines.
  • Able to work in a busy office environment, demanding high levels of concentration while inputting, checking and making calculations, while also coping with frequent interruptions, e.g. responding to staff/customer inquiries with minimal re-work.
Physical Requirements:
  • Must be able to sit for prolonged periods in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs.), bending, standing, climbing or walking.

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