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It Support Help Desk Jobs in Ohio (NOW HIRING)

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

New

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We have supported our troops throughout the years and love working with veterans. IT Help Desk Technician Inverse Technology Solutions (InverseTech.com) is seeking a IT Help Desk Support Technician ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

... IT support services Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook Supporting enterprise production ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Duties and responsibilities • IT support line o Answer all calls on the IT support line, create ... Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Ohio

It Support Help Desk information

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$12

$22

$32

How much do it support help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it support help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Ohio?

For It Support Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Ohio look for?

The top searched job categories for It Support Help Desk jobs in Ohio are:

What cities in Ohio are hiring for It Support Help Desk jobs?

Cities in Ohio with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

IT Support/ Help Desk

King City Gardens

Cincinnati, OH • On-site

Full-time

Posted 4 days ago

Job description

POSITION SUMMARY
The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues, supporting seed-to-sale and compliance tracking systems, maintaining IT assets, and ensuring reliable technology operations across cultivation, processing, and retail locations. The ideal candidate is a proactive problem-solver comfortable working in a fast-paced, highly regulated cannabis operation.
Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES
• Serve as the first point of contact for employee IT support requests via help desk ticketing system, phone, or in person, and track requests to resolution.
• Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues across all entity locations.
• Support and maintain point-of-sale (POS) systems, security camera/badge access systems, and seed-to-sale tracking software (e.g., METRC) used for state compliance.
• Set up, configure, and deploy computers, tablets, POS terminals, and other end-user devices for new hires and new locations.
• Manage user accounts, permissions, and access across email, HRIS, payroll, and other business systems in coordination with HR and IT leadership.
• Maintain accurate IT asset inventory, including hardware, software licenses, and warranty/service records.
• Escalate complex issues to the IT Manager or third-party vendors as needed, and follow up to ensure timely resolution.
• Assist with network and Wi-Fi troubleshooting, including routers, switches, and access points at cultivation, processing, and retail sites.
• Support compliance-related technology needs, including camera retention requirements and system uptime for Ohio Division of Cannabis Control (DCC) compliance.
• Document recurring issues and contribute to a growing internal knowledge base and standard operating procedures (SOPs).
• Assist with onboarding/offboarding technology tasks, including account provisioning and equipment collection, in partnership with the HR department.
• Maintain confidentiality of sensitive company, employee, and compliance data.
• Perform other IT-related duties as assigned.
QUALIFICATIONS
• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent experience and relevant certifications (CompTIA A+, Network+) considered in lieu of degree.
• 1-3 years of help desk, technical support, or related IT experience preferred.
• Working knowledge of Windows and/or macOS operating systems, Microsoft 365, and basic networking concepts.
• Strong troubleshooting and problem-solving skills with the ability to explain technical issues to non-technical staff.
• Excellent customer service, communication, and time-management skills.
• Ability to prioritize and manage multiple support requests across several locations.
• Must be at least 21 years of age and able to pass a background check in accordance with Ohio Division of Cannabis Control (DCC) requirements.
• Valid driver's license and reliable transportation required for travel between locations.
PHYSICAL REQUIREMENTS
• Ability to lift and carry IT equipment up to 40 lbs (monitors, towers, networking equipment).
• Ability to sit, stand, kneel, and work in server/network closets and under desks as needed.
• Ability to travel locally between entity locations as required.
WORK ENVIRONMENT
This position operates in a licensed cannabis cultivation, processing, and/or retail environment. The employee may be exposed to cultivation and processing areas subject to Ohio DCC security, access control, and surveillance requirements. All work must be performed in compliance with applicable state and local cannabis regulations and company security protocols.

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