IT Service Desk II
Columbus, OH · On-site +1
Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to ...
IT Service Desk II
Columbus, OH · On-site +1
Remote (Candidates must reside within commuting distance of the Central Ohio area.) Key ... Experience using IT service management (ITSM) platforms and ticketing systems. * Proven ability to ...
IT Service Desk Tier 2
Columbus, OH · Remote
Manage IT assets and ensure proper deployment of software and updates across remote systems ... e Desk Support and play a pivotal role in delivering exceptional remote IT support while ...
IT Service Desk Tier 2
Columbus, OH · Remote
Manage IT assets and ensure proper deployment of software and updates across remote systems ... e Desk Support and play a pivotal role in delivering exceptional remote IT support while ...
IT Service Desk Tier 2
Columbus, OH · Remote
Manage IT assets and ensure proper deployment of software and updates across remote systems ... e Desk Support and play a pivotal role in delivering exceptional remote IT support while ...
IT Service Desk Tier 2
Columbus, OH · Remote
Manage IT assets and ensure proper deployment of software and updates across remote systems ... e Desk Support and play a pivotal role in delivering exceptional remote IT support while ...
Senior IT Project Manager (1099)
Maumee, OH · On-site +1
$58 - $62/hr
Remote (East Coast / Mid-West Preferred) Travel: 10% or less Position Type: Full-Time Employee Type ... Experience implementing or supporting ITSM, service desk, help desk, or enterprise workflow ...
Senior IT Project Manager (1099)
Maumee, OH · On-site +1
$58 - $62/hr
Remote (East Coast / Mid-West Preferred) Travel: 10% or less Position Type: Full-Time Employee Type ... Experience implementing or supporting ITSM, service desk, help desk, or enterprise workflow ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...
Reporting to the Team Manager, the Service Operations Representative is responsible for interacting ... Perform support desk functions such as taking customer calls and responding to email communications ...
Reporting to the Team Manager, the Service Operations Representative is responsible for interacting ... Perform support desk functions such as taking customer calls and responding to email communications ...
Manage platform access, RBAC, and governance in alignment with enterprise standards Automation ... Integrate Systems automations with ServiceNow, self-service portals, and service desk tooling to ...
Manage platform access, RBAC, and governance in alignment with enterprise standards Automation ... Integrate Systems automations with ServiceNow, self-service portals, and service desk tooling to ...
Manage platform access, RBAC, and governance in alignment with enterprise standards Automation ... Integrate Systems automations with ServiceNow, self-service portals, and service desk tooling to ...
Manage platform access, RBAC, and governance in alignment with enterprise standards Automation ... Integrate Systems automations with ServiceNow, self-service portals, and service desk tooling to ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Remote Customer Service Representative
Columbus, OH · Remote
$15.50 - $21/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Remote Customer Service Representative
Toledo, OH · Remote
$15.75 - $21.50/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Remote Customer Service Representative
Toledo, OH · Remote
$15.75 - $21.50/hr
... a remote-based organization providing structured planning and coordination services to a broad ... Submit and manage reservations with external providers * Ensure timely follow-up and clear ...
Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center
Cleveland, OH · Remote
... management services for real-time, mission-critical defense systems. We are seeking a Senior ... This position will begin as fully remote. Candidates must be located within a reasonable commuting ...
Senior Project Support / Federal Travel Help Desk Specialist - NASA Glenn Research Center
Cleveland, OH · Remote
... management services for real-time, mission-critical defense systems. We are seeking a Senior ... This position will begin as fully remote. Candidates must be located within a reasonable commuting ...
Remote Service Desk Manager information
What is a remote service desk manager?
A Remote Service Desk Manager oversees the operations of a service desk team that provides IT support to users, typically working from a remote location. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient processes for handling technical issues and requests. This role involves monitoring performance metrics, implementing best practices, and coordinating with other IT departments to resolve complex problems. Remote Service Desk Managers also play a key role in training staff and improving service delivery through technology and workflow enhancements.
What is the difference between Remote Service Desk Manager vs Remote Help Desk Supervisor?
| Aspect | Remote Service Desk Manager | Remote Help Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees service desk operations, manages team performance, implements policies | Supervises help desk staff, handles escalations, ensures customer satisfaction |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | Customer service experience, technical knowledge, team management skills |
| Work Environment | Remote or on-site, strategic planning focus | Primarily remote, operational support focus |
| Industry Usage | IT service management, tech companies, large organizations | IT support, customer service departments, SMBs |
The Remote Service Desk Manager typically handles strategic oversight and team management, requiring certifications like ITIL, while the Remote Help Desk Supervisor focuses on daily operational support and customer interactions. Both roles are vital in IT support but differ in scope and responsibilities.
What are the main challenges faced by a remote service desk manager, and how can they be addressed?
A Remote Service Desk Manager often faces challenges such as coordinating a dispersed team, maintaining effective communication, and ensuring consistent service quality across different time zones. To address these, it's important to leverage collaboration tools, establish clear protocols, and schedule regular check-ins to keep the team connected and aligned. Additionally, implementing standardized processes and performance metrics helps maintain accountability and ensures a high level of customer support regardless of team members' locations.
What are the key skills and qualifications needed to thrive as a remote service desk manager?
To thrive as a Remote Service Desk Manager, you need expertise in IT service management, troubleshooting, and team leadership, typically supported by a bachelor's degree in IT or related field and several years of relevant experience. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and ITIL certification are commonly required. Strong communication, problem-solving abilities, and the capacity to motivate and coordinate remote teams are crucial soft skills. These competencies ensure efficient service delivery, high client satisfaction, and effective remote team operations in a dynamic IT environment.
What are popular job titles related to Remote Service Desk Manager jobs in Ohio? For Remote Service Desk Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Service Desk Manager jobs in Ohio look for? The top searched job categories for Remote Service Desk Manager jobs in Ohio are:
What cities in Ohio are hiring for Remote Service Desk Manager jobs? Cities in Ohio with the most Remote Service Desk Manager job openings:
Job description
IT Service Desk Support SpecialistDeliver Exceptional IT Support That Keeps Business Moving
We're looking for a customer-focused IT Service Desk Support Specialist to provide remote technical support for a growing organization. In this role, you'll resolve IT incidents, troubleshoot hardware and software issues, and collaborate with field support teams to deliver outstanding service. While the position is primarily remote, occasional on-site support may be required for hands-on technical assistance.
Location: Remote (Candidates must reside within commuting distance of the Central Ohio area.)
Key Responsibilities
- Provide technical support to end users via phone, email, and chat.
- Diagnose and resolve hardware, software, network, and connectivity issues remotely.
- Escalate complex issues to Field Support or specialized IT teams while ensuring smooth handoffs.
- Deliver occasional on-site support for technical issues requiring physical presence.
- Document incidents, service requests, and resolutions within the IT ticketing system.
- Keep users informed with timely updates throughout the support process.
- Assist with software deployments, system updates, and IT asset management.
- Identify recurring issues and recommend process improvements and long-term solutions.
- Create and maintain knowledge base documentation.
- Follow ITIL best practices and contribute to continuous improvement initiatives.
- Support business continuity and disaster recovery testing activities.
- Experience providing IT Service Desk or Help Desk support in a fast-paced environment.
- Strong knowledge of Windows 10/11, Microsoft 365, Azure Active Directory, and on-premises Active Directory.
- Experience using IT service management (ITSM) platforms and ticketing systems.
- Proven ability to troubleshoot hardware, software, network, and remote connectivity issues.
- Excellent customer service, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining a high level of service.
- Ability to explain technical concepts clearly to non-technical users.
- Must reside within normal commuting distance of the Central Ohio area for occasional on-site support.
- Experience working in an ITIL-based support environment.
- Experience with endpoint software deployment and IT asset management.
- Knowledge of business continuity or disaster recovery processes.
- Experience identifying trends and recommending service improvements.
- Work primarily from home while supporting a collaborative IT organization.
- Be part of a team dedicated to delivering exceptional customer service.
- Gain exposure to a broad range of enterprise technologies and support environments.
- Contribute to process improvements that enhance the end-user experience.
If you're passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we'd love to hear from you. Apply today and help deliver reliable IT support that keeps our business running smoothly.
Meet Your Recruiter
Andrea Lee
Text me about this job - 972-419-1609
Please include your name and Job Title in your Text.
Thanks!
- 972-419-1609
- ALee@BravoTech.com
About BravoTECH
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
1996