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Network Help Desk Jobs in Ohio (NOW HIRING)

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... network issues. This role requires excellent problem-solving skills, patience, and the ability to ...

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... network issues. This role requires excellent problem-solving skills, patience, and the ability to ...

Robert Half

Help Desk Analyst

Uniontown, OH · On-site

$16.75 - $22.75/hr

... to network or switch-related changes. • Document findings, resolutions, and recurring issues ... IT help desk, technical support, or service desk environments. • Working knowledge of Active ...

Equitas Health, Inc.

Help Desk Technician

Columbus, OH

$49K - $58K/yr

This support may consist of both hardware, software and network trouble shooting and problem resolution. The Help Desk Technician is to research and follow-up on problems that may require additional ...

Robert Half

Help Desk Analyst

Green, OH · On-site

$19.50 - $26.75/hr

... obtain network access and become fully prepared for project support needs. • Experience working in a help desk, service desk, or desktop support environment. • Working knowledge of Active ...

Equitas Health

Help Desk Technician

Columbus, OH · On-site

$49K - $58K/yr

This support may consist of both hardware, software and network trouble shooting and problem resolution. The Help Desk Technician is to research and follow-up on problems that may require additional ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... network issues. -Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. -Install, configure, and maintain computer systems, mobile equipment ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... network issues. • Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. • Install, configure, and maintain computer systems, mobile ...

DwyerOmega

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

We are in search of a Help Desk Analyst to ensure that end-user computer hardware, software, and ... Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.

New

DWYER INSTRUMENTS, LLC

Help Desk Analyst

Westerville, OH · On-site

$22 - $29/hr

Description We are in search of a Help Desk Analyst to ensure that end-user computer hardware ... Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) preferred.

New

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Ohio

Network Help Desk information

See Ohio salary details

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$31

How much do network help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for network help desk in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
What are popular job titles related to Network Help Desk jobs in Ohio? For Network Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Network Help Desk jobs in Ohio look for? The top searched job categories for Network Help Desk jobs in Ohio are:
Network Help Desk jobs near you

Help Desk/Systems Administrator

Oneida Network Infrastructure

Dayton, OH • On-site

$70K - $80K/yr

Contractor

Re-posted 14 days ago

Job description

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)

Company: Oneida Network Infrastructure (ONI)
Location: Wright-Patterson Air Force Base, OH (On-site)
Position Type: Long-term Contract

Position Overview

Oneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.

Key Responsibilities

  • Efficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).

  • Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.

  • Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.

  • Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.

  • Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.

  • Optimize help desk resources and provide subject matter expertise and best practices to users.

  • Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.

Required Qualifications

  • 5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).

  • DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.

  • Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).

  • Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.

  • Excellent customer service, communication, and documentation skills.

  • Ability to work on-site in a secure government environment.

Preferred Qualifications

  • Prior experience supporting Department of Defense or federal government environments.

  • Knowledge of AFRL or Air Force IT environments and security policies.

  • Experience with endpoint imaging tools and mobile device management (MDM).

Security Requirements

  • Must possess a U.S. Government security clearance.

  • U.S. Citizenship is required in accordance with government contract requirements.

Compliance & Equal Opportunity Statement

Oneida Network Infrastructure (ONI) is an Equal Opportunity Employer . Qualified candidates will be considered without regard to legally protected characteristics.

Qualified applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations will be provided to individuals with disabilities upon request.


Job Posted by ApplicantPro