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Network Help Desk Jobs in Ohio (NOW HIRING)

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... network issues. This role requires excellent problem-solving skills, patience, and the ability to ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Provide technical software, hardware, and network problem resolution to all personal computer users ...

New

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

DCS Corporation

Help Desk Specialist

Dayton, OH

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... Troubleshoot problems with hardware, software, networking, and other related technologies. Document ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... network issues. -Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. -Install, configure, and maintain computer systems, mobile equipment ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... network issues. • Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. • Install, configure, and maintain computer systems, mobile ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Troubleshoots basic network, software, printing and/or installation problems * Supports staff ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

... Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user ... and related entities network hardware and operating software, computer hardware and software ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Ohio

Network Help Desk information

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$31

How much do network help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for network help desk in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Ohio?

For Network Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Ohio look for?

The top searched job categories for Network Help Desk jobs in Ohio are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Specialist

CFS

Huber Heights, OH • On-site

Full-time

Re-posted 14 days ago

Job description

Help Desk Specialist
Onsite
$45,000 - $47,000

The Help Desk Specialist is responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware, software, and network issues. This role requires excellent problem-solving skills, patience, and the ability to communicate technical information effectively to non-technical users.

Responsibilities:

  • Respond to and resolve user queries and issues related to computer hardware, software, operating systems, and network connectivity.
  • Troubleshoot and diagnose hardware and software issues, including desktop computers, laptops, printers, and peripherals.
  • Provide support for Office 365 applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) and Windows operating systems.
  • Assist users with account management, password resets, and access issues.
  • Document and track issues using a help desk ticketing system.
  • Escalate complex issues to the appropriate support team or vendor when necessary.
  • Maintain up-to-date knowledge of the organization's IT infrastructure, policies, and procedures.

Qualifications:

  • Minimum 1 year of experience in IT help desk or desktop support roles.
  • CompTIA A+ and CompTIA Security+ Preferred!
  • Proven experience in troubleshooting hardware and software issues.
  • Proficient in using Office 365 applications and Windows operating systems.
  • Excellent communication and customer service skills.
  • Knowledge of IT best practices, policies, and procedures.
  • Familiarity with remote support tools and technologies.

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