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Network Help Desk Jobs in Ohio (NOW HIRING)

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Provide technical software, hardware, and network problem resolution to all personal computer users ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... network issues. -Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. -Install, configure, and maintain computer systems, mobile equipment ...

Rudolph Libbe Group

Help Desk Technician I

Walbridge, OH · On-site

$20.25 - $27.50/hr

... network issues. • Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system. • Install, configure, and maintain computer systems, mobile ...

DCS Corporation

Help Desk Specialist

Dayton, OH · On-site

The Help Desk Specialist will be responsible for providing I.T. support to local and remote ... Troubleshoot problems with hardware, software, networking, and other related technologies. Document ...

Brown and Caldwell

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is ... networking, and connectivity concepts. * Routinely adapts to technology changes, feature and ...

Brown and Caldwell

Help Desk Associate

Columbus, OH · On-site

$17.75 - $24/hr

The Help Desk Associate serves as the first point of contact for enterprise support and is ... networking, and connectivity concepts. * Routinely adapts to technology changes, feature and ...

New

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Troubleshoots basic network, software, printing and/or installation problems * Supports staff ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

... Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user ... and related entities network hardware and operating software, computer hardware and software ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP ...

Vaco LLC

Help Desk Analyst

Cleveland, OH · On-site

$60K/yr

... Desk, Help Desk, Desktop Support, or IT Support role Experience supporting Microsoft 365 ... networking troubleshooting skills Strong communication and customer service skills A proactive ...

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All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Ohio

Network Help Desk information

See Ohio salary details

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$31

How much do network help desk jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for network help desk in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Ohio?

For Network Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Ohio look for?

The top searched job categories for Network Help Desk jobs in Ohio are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Technician

Saint Ursula Academy

Cincinnati, OH • On-site

$18 - $20/hr

Full-time

Posted 17 days ago

Job description

Help Desk Technician

Mission:
Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic excellence and fosters a welcoming, respectful, and diverse community. Saint Ursula Academy graduates women filled with faith, integrity, and courage, ready to make a positive impact in the world.
Job Summary:
The Help Desk Technician is responsible for assisting the Chief Technology Resource Officer (CTRO) and associated Technology Team in the planning, implementing, and managing of technology at Saint Ursula Academy. The position is responsible for first-level problem determination, problem/incident recording, problem resolution, and problem escalation. Provide technical software, hardware, and network problem resolution to all personal computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; communicate technical solutions in a courteous, professional manner; provide one-on-one end-user training as needed; assist other technology personnel; troubleshoot printer problems; escalate more complex end-user problems as needed; and conduct hardware and software inventory database maintenance and reporting.
Responsibilities/Duties:
  • Support the mission as described in the mission, vision, and core values statements of Saint Ursula Academy.
  • Works cooperatively with other personnel and departments to ensure a welcoming environment for students, parents and visitors to the school.
  • The Help Desk Technician fields Help Desk calls from users and creates the initial record of the request; resolves end-user problems; escalates requests as necessary.
  • Troubleshoot and resolve computer and printer hardware and software problems.
  • Install new software on users' computers. Provide basic technology training and guidance to faculty, staff and students.
  • Assist with inventory management by maintaining accurate records of IT equipment and software licenses.
  • Clean, modify, and repair hardware including laptop computers, desktop computers, monitors, keyboards, printers, etc. (*repair at the Technology Team’s discretion).
  • Setup and teardown audio-visual equipment in support of events.
  • Provide good customer service to end-users in person, via phone calls, or emails.
  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Assists with user accounts, passwords, permission, and access.
  • Provide accurate and timely logging of problems and resolutions for problems in the Help Desk problem management database.
  • Obtains and conveys concise problem information for external and internal service personnel.
  • Escalate problems as appropriate following help desk procedures.
  • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
  • Maintain communications with customers during the problem-resolution process.
  • Review and update Help Desk documentation as assigned.
  • Reviews and recommends modifications to procedures with CTRO.
  • Perform other duties as assigned.
Education/Experience:
  • Requires a High School Diploma.
  • One to three years experience in IT support.
  • Possess or is willing to obtain a CompTIA A+ certification within 12 months.
  • Possess or is willing to obtain a Dell Certified Technician certification within 12 months.
  • Google Workspace experience or certification preferred.
Knowledge, Skills amp; Abilities:
  • Strong customer service skills and professionalism are required.
  • Patiently work with nontechnical users.
  • Experience with educational institutions preferred.
  • Knowledge of computer hardware and software, wireless networks amp; portable electronic devices.
  • Basic networking and Wi-Fi trouble shooting.
  • Experience in computer hardware and software troubleshooting.
  • Proficient with Windows 10 and 11, Google GSuite, and Microsoft Office applications.
  • Ability to diagnose a problem rather than simply follow a script.
  • Ability to quickly learn the use of other school-related software.
  • Active listener with excellent interpersonal, oral and written communication skills.
  • Able to prioritize work daily in order to meet critical deadlines.
  • Able to work in a busy office environment, demanding high levels of concentration while inputting, checking and making calculations, while also coping with frequent interruptions, e.g. responding to staff/customer inquiries with minimal re-work.
Physical Requirements:
  • Must be able to sit for prolonged periods in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs.), bending, standing, climbing or walking.

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