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Network Help Desk Jobs (NOW HIRING)

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Knowledge, Skills, and Abilities Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

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How much do network help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for network help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
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Network Help Desk jobs near you
Network Help Desk Technician

Network Help Desk Technician

Adirondack Health

Saranac Lake, NY

$22.33 - $31.64/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Adirondack Health rating

6.9

Company rating: 6.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Position Summary:

Provide technical support for in-house hospital information system, network, and personal computers.

The role of the helpdesk network technician is to support and maintain users, computers, networks and security systems with a focus on high-level planning and design to support current and future business requirements. This position directly interacts with vendors, all IT Staff, and the Network Engineer. Helpdesk network technicians are responsible for implementing, operating, monitoring, configuring, and maintaining networks, and network hardware and information systems. The helpdesk network technician has a variety of tasks to perform such as installing network hardware, troubleshooting servers, operating software and hardware, managing network services, supporting network infrastructure, monitoring performance, managing security, managing user accounts, as well as restoring and backing up information systems. The helpdesk network technicians goal is to guarantee the integrity of high availability network infrastructure to enable optimal performance for Adirondack Health through continual service improvement and collaboration the IT Department and the organization. This role participates in on-call rotation.

Educational Requirements/ Qualifications:

Associates degree in computer information systems/networking, bachelors degree preferred.

Job related experience with increasing levels of responsibility is required.

The network helpdesk technician must demonstrate extensive knowledge of networks and computer systems through professional experience in at least three of the following areas: desktop, end user applications, server, network, security, or virtualization.  Individual must demonstrate excellent logical reasoning, problem solving, communication, interpersonal, and computational abilities.

Valid drivers license and evidence of insurability. A+/Network+, Cisco CCNA certifications desired. 

Job Type:

Full-Time

Benefits of Working Full-Time at Adirondack Health:

  • Medical, Dental and Vision Insurance
  • Paid Benefit Time (PTO and Sick days)
  • Tuition Reimbursement
  • 403(b) Retirement Plan with Employer Contributions
  • And much more

Salary Range:

$22.33 - $31.64 per hour

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