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Network Help Desk Jobs (NOW HIRING)

STI

Helpdesk Support

Chesterfield, VA · On-site

$19 - $25.75/hr

Knowledge, Skills, and Abilities Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the ...

Aqua Aerobic

PC/Network Technician

Loves Park, IL · On-site

$29.08 - $36.14/hr

Provide PC/Network help desk functions, including user assistance, troubleshooting, resolving and training. Troubleshoot and coordinate resolutions to PC/Network systems problems. Coordinate repairs ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Problem analysis and resolutions in support of the Agency's Local Area Network (LAN), Wide Area ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Care Network

Help Desk Technician

Valley Stream, NY · On-site

$21 - $28.25/hr

You should have the ability to diagnose and resolve technical issues, both computer and network ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

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How much do network help desk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for network help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
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Network Help Desk jobs near you
PM, Network, Help Desk, App Spt for Housing Auth

PM, Network, Help Desk, App Spt for Housing Auth

Management Applications, Inc.

Fullerton, CA

$20.75 - $28.25/hr

Other

Re-posted 18 days ago

Job description

PM, Network, Help Desk, Application Support for Housing Authority Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking High-Level IT Professionals for the Housing Authority of the City of Los Angeles to provide maintenance and support of its technology infrastructure as well as other information technology services. Job Responsibilities and Experience Requirements: Support Helpdesk and Desktop Support and Administration Datacenter and Server Support and Administration Network Connectivity (Multiple Location Network) IT Asset Inventory and Documentation Project Management Architecture, Engineering and Design Services (technical infrastructure, tools and utilities, security etc.) Security and Disaster Recovery Change Management Third Party Coordination Application Support and Maintenance Web Services (PHP, ASP.NET/ASP, ADO.NET, SQL, XML, XSLT, AJAX, XHTML, IIS 6/7, JavaScript, CSS, Visual Studio, SharePoint Server 2007/2010, Dreamweaver, Photoshop/Fireworks, Flash, InDesign) Telecom and Voice Support Services Surveillance Camera Support Services Strategic Support the IT department to enhance departmental coordination and service provisioning to users Establish robust governance mechanism Implement best of breed project management office Provide technology thought leadership and solution architecting to HACLA Leverage best practices & competencies to drive improvements Operations Reduce time, effort and cost on operational activities by utilizing industry standards, deploying tools and standardization Measure, track, report and improve quality of service to users Leverage best-practices in managing operations optimization Positions: Site Manager/Project Manager Helpdesk Manager Network Services Manager Help Desk Staff Network Staff Applications Support Staff Job Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements

Please also list all IT certifications within your resume.

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