Apple Help Desk Jobs (NOW HIRING)

Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Help Desk Specialist to provide support to internal customers both onsite and offsite, responding to inquiries and resolving technical issues. The role involves troubleshooting, managing help desk software, and providing training and guidance to staff on various systems and products.
Responsibilities:
• Provide IT on-site support for all *** sites (HQ site and all remote sites)
• Provide technical support for Apple Devices and Dell Devices
• Provide Apple training to the end users
• Provide expert-level Audio/Video (AV) support to boardrooms and conference rooms
• Respond to requests for technical assistance in person, via phone, or electronically
• Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
• Provide assistance in areas of project management and running and managing large projects.
• Manage operations, projects, and administer help desk software
• Track and route problems and requests, and document resolutions
• Track asset inventory, warranty, and license information, and update the asset management system
• Troubleshoot and resolve problems with:
• Windows 11 Desktop and mobile device systems on-site, remotely or by phone.
• Office 365 hosted applications, SharePoint, and additional workplace software products
• Printers, devices, and peripherals
• Cell phones, tablets, and other mobile/wireless devices
• Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements.
• Responsible for hardware and software deployments and IT inventory of said equipment.
Qualifications:
Required:
• Provide IT on-site support for all *** sites (HQ site and all remote sites)
• Provide technical support for Apple Devices and Dell Devices
• Provide Apple training to the end users
• Provide expert-level Audio/Video (AV) support to boardrooms and conference rooms
• Respond to requests for technical assistance in person, via phone, or electronically
• Receive and respond to IT support requests in a timely manner, following set procedures for logging, reporting, and monitoring the desktop environment set by the IT Director
• Provide assistance in areas of project management and running and managing large projects.
• Manage operations, projects, and administer help desk software
• Track and route problems and requests, and document resolutions
• Track asset inventory, warranty, and license information, and update the asset management system
• Troubleshoot and resolve problems with: Windows 11 Desktop and mobile device systems on-site, remotely or by phone.
• Troubleshoot and resolve problems with: Office 365 hosted applications, SharePoint, and additional workplace software products
• Troubleshoot and resolve problems with: Printers, devices, and peripherals
• Troubleshoot and resolve problems with: Cell phones, tablets, and other mobile/wireless devices
• Provide guidance and training to Staff on the operation of systems and products, and where appropriate, provide recommendations for improvements.
• Responsible for hardware and software deployments and IT inventory of said equipment.
Preferred:
• Prior experience tracking and maintaining accurate IT Inventory records
• Reliable personal transportation to provide service and equipment transport at the remote sites required in a timely manner each workday.
• Able to lift 40 pounds regularly required.
• Maintain accurate inventory records
• Always demonstrate proactive customer care behaviors.
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.