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Apple Help Desk Jobs (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Apple OSX) * Working knowledge of mobile operating systems (Apple iOS, Android) * Experience with ... Experience and comfort in the use of help desk ticketing and knowledgebase systems * Detail ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Apple OSX) * Working knowledge of mobile operating systems (Apple iOS, Android) * Experience with ... Experience and comfort in the use of help desk ticketing and knowledgebase systems * Detail ...

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Apple OSX) * Working knowledge of mobile operating systems (Apple iOS, Android) * Experience with ... Experience and comfort in the use of help desk ticketing and knowledgebase systems * Detail ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Help Desk Technician ZP, Better Together is one of the nation's most extensive communication ... and Apple Mac OS Work environment: Employees may experience the following physical demands for ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified ...

Populous

Help Desk Administrator

Houston, TX

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Apple MAC support experience is highly desirable. * Desktop imaging experience preferred.

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Apple Help Desk information

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How much do apple help desk jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for apple help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

How much do Apple support people get paid?

Apple Help Desk support staff typically earn an hourly wage ranging from $15 to $25, depending on experience and location. Salaries can vary based on the level of technical skill, certifications, and whether the role is full-time or part-time.

Is it difficult to get hired at Apple?

Getting hired as an Apple Help Desk technician can be competitive, as the company values customer service skills, technical knowledge, and relevant certifications. Candidates often undergo multiple interview stages, including technical and behavioral assessments, to demonstrate their suitability for the role.

Does Apple still allow work-from-home?

Apple Help Desk roles have historically been primarily on-site, but some positions may offer remote or hybrid work options depending on the location and company policies. It is recommended to check the specific job listing or contact Apple directly for current work-from-home opportunities and requirements.

How much does Apple pay to work from home?

Apple Help Desk roles that can be performed remotely typically offer pay rates comparable to in-office positions, often ranging from $15 to $25 per hour depending on experience and location. Compensation may also include benefits such as flexible schedules and training on Apple products and support tools.

What are some typical challenges faced by Apple Help Desk professionals, and how can they effectively address them?

Apple Help Desk professionals often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing high call volumes, and assisting users with varying levels of technical expertise. Success in this role requires strong problem-solving skills, patience, and effective communication to explain complex solutions in a user-friendly manner. Staying current with Apple product updates and collaborating with teammates for knowledge sharing can also help address less common or more complex issues efficiently.

What is the difference between Apple Help Desk vs Apple Support Specialist?

AspectApple Help DeskApple Support Specialist
CertificationsBasic Apple certifications, customer service skillsApple Certified Support Professional (ACSP), technical certifications
Work EnvironmentHelp desks, call centers, on-site supportRetail stores, remote support, on-site troubleshooting
Employer & Industry UsageApple retail stores, authorized service providersApple retail stores, corporate support teams

Apple Help Desk roles focus on customer service and basic troubleshooting, often in call centers or help desks. Apple Support Specialists typically have more technical certifications and handle complex issues, working in retail or remote environments. Both roles serve Apple customers but differ in technical depth and work setting.

What is an Apple Help Desk?

An Apple Help Desk is a support service that assists users with Apple products, such as Mac computers, iPhones, iPads, and software like macOS and iOS. The help desk provides troubleshooting, technical support, and guidance for resolving issues related to Apple hardware and software. It can be accessed by individuals, businesses, or educational institutions seeking expert advice or solutions for their Apple devices. Support may be available via phone, chat, email, or in-person at Apple Stores or authorized service providers.

What are the key skills and qualifications needed to thrive as an Apple Help Desk professional, and why are they important?

To thrive as an Apple Help Desk professional, you need strong troubleshooting skills, in-depth knowledge of Apple hardware and software, and typically a background in IT support or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, macOS, iOS, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver high-quality support and build trust with users. These skills are crucial for ensuring user satisfaction, minimizing downtime, and maintaining the performance of Apple devices in a business or consumer environment.
More about Apple Help Desk jobs
What cities are hiring for Apple Help Desk jobs? Cities with the most Apple Help Desk job openings:
What states have the most Apple Help Desk jobs? States with the most job openings for Apple Help Desk jobs include:
What job categories do people searching Apple Help Desk jobs look for? The top searched job categories for Apple Help Desk jobs are:
Apple Help Desk jobs near you

Help Desk & Field Technician

MSP Hire, Inc.

Minneapolis, MN • On-site

$50K - $60K/yr

Full-time

PTO

Posted 11 days ago

Job description

Bayon IT — Minneapolis, MN
Apple-focused business IT support | Help desk + onsite client support
Bayon IT helps businesses in the Minneapolis–St. Paul area get the most out of their Apple technology. We provide managed IT support, Apple device setup and deployment, network support, security, cloud solutions, backup solutions, and practical business technology guidance for organizations that depend on their systems every day.
We are looking for a Help Desk & Field Technician to join our Minneapolis team. This role is ideal for someone who enjoys solving technical problems, working directly with clients, and being trusted as the person who can show up onsite, calm things down, and get issues moving in the right direction.
This is not a pure behind-the-desk support role. You will spend time working help desk tickets remotely, but you will also be our primary onsite field technician for client visits, deployments, troubleshooting, and hands-on technical work.
What you’ll do
You’ll help support business clients using Apple and mixed technology environments. Day to day, that may include:
  • Responding to help desk tickets and client support requests
  • Troubleshooting macOS, iOS, email, cloud, printer, network, and user access issues
  • Going onsite to client locations for support, installations, deployments, and escalations
  • Setting up and deploying Macs, iPads, iPhones, peripherals, and user accounts
  • Supporting Microsoft 365, Google Workspace, MDM tools, backup systems, and common business applications
  • Documenting your work clearly so the rest of the team knows what happened and what comes next
  • Communicating with clients in a calm, professional, non-condescending way
  • Escalating issues when appropriate while still owning the client experience

What we’re looking for
We are looking for someone with enough technical foundation and professional maturity to be trusted with clients relatively quickly.
You may be a strong fit if you:
  • Have experience in IT support, help desk, desktop support, field service, Apple support, or managed services
  • Are comfortable supporting macOS and iOS in a business environment
  • Can troubleshoot calmly instead of guessing
  • Communicate clearly with both technical and non-technical people
  • Show up reliably, follow through, and document your work
  • Can work independently onsite while staying connected to the internal team
  • Understand that client trust matters as much as technical skill
  • Are willing to learn Bayon IT’s systems, standards, and service process
Apple certifications, MSP experience, ticket platform experience, MDM experience, networking basics, and Microsoft 365 or Google Workspace experience are all helpful, but the most important traits are judgment, reliability, communication, and coachability.
Why Bayon IT?
Bayon IT is an Apple Certified business technology partner focused on helping organizations simplify and strengthen their technology. We value practical solutions, strong client relationships, and support that makes people feel taken care of rather than talked down to.
Our clients trust us because we listen, solve problems, and support the technology they rely on every day. We are looking for someone who wants to help protect that trust and grow with the team.
Location
This role is based in Minneapolis, MN and includes both remote help desk work from our office and onsite client visits in the Minneapolis–St. Paul area.
Compensation
Compensation will depend on experience and skill level estimated at $50-60k annual compensation. We expect this role to be a step above an entry-level position and are looking for someone who can contribute with less ramp-up.
Bayon IT offers paid time off beginning on day one, including Minnesota Earned Sick and Safe Time, with PTO increasing at tenure milestones. Additional details about benefits and eligibility will be shared during the hiring process.

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