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Apple Help Desk Jobs (NOW HIRING)

University of Portland

Help Desk Assistant

Portland, OR · On-site

$16.30/hr

The Help Desk is the first point of contact for members of the UP community seeking technical ... Apple OS, Microsoft Windows, Linux, Chromebook, iOS, Android, Microsoft Office, Adobe Products, and ...

Provision People

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

We're seeking a talented Help Desk Technician to join our team in a dynamic midtown Manhattan ... Expertise in Apple OS upgrades, migrations, iOS support, and MDM. * A knack for building strong ...

Dickinson Wright

Help Desk

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Kaseya Careers

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and ... IT Certifications (CompTIA, Microsoft, HDI, Apple, ITIL) preferred. * Excellent written and spoken ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$17.75 - $23.75/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Apply now Job no: 50000400 Work type: Full time Location: Virginia Beach ... Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active ...

Kaseya

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

The Help Desk Technician will provide professional technical support to end customers, ensuring ... Preferred : • IT Certifications (CompTIA, Microsoft, HDI, Apple, ITIL) preferred. Company

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Ampcus

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Washington, DC (Onsite) Job Summary: Our client is seeking one ... Provide Apple training to the end users * Provide expert-level Audio/Video (AV) support to ...

BoxLunch

Help Desk Associate

City Of Industry, CA · Hybrid

$20 - $23/hr

Hot Topic Help Desk Support At Hot Topic, we're passionate about creativity and high performance ... Microsoft Windows & Apple OS X operating systems, MS Office (including 365), Adobe Creative Suite ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) ...

VDart

Help Desk Agents

Albany, NY · On-site

$17 - $21.50/hr

Help Desk Agent Albany, NY 12204 or Buffalo, NY 14211 or Brooklyn, NY 11217 Contract JD * The L2 ... Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified ...

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How much do apple help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for apple help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Apple Help Desk professional, and why are they important?

To thrive as an Apple Help Desk professional, you need strong troubleshooting skills, in-depth knowledge of Apple hardware and software, and typically a background in IT support or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, macOS, iOS, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver high-quality support and build trust with users. These skills are crucial for ensuring user satisfaction, minimizing downtime, and maintaining the performance of Apple devices in a business or consumer environment.

What are some typical challenges faced by Apple Help Desk professionals, and how can they effectively address them?

Apple Help Desk professionals often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing high call volumes, and assisting users with varying levels of technical expertise. Success in this role requires strong problem-solving skills, patience, and effective communication to explain complex solutions in a user-friendly manner. Staying current with Apple product updates and collaborating with teammates for knowledge sharing can also help address less common or more complex issues efficiently.

What is an Apple Help Desk?

An Apple Help Desk is a support service that assists users with Apple products, such as Mac computers, iPhones, iPads, and software like macOS and iOS. The help desk provides troubleshooting, technical support, and guidance for resolving issues related to Apple hardware and software. It can be accessed by individuals, businesses, or educational institutions seeking expert advice or solutions for their Apple devices. Support may be available via phone, chat, email, or in-person at Apple Stores or authorized service providers.

What is the difference between Apple Help Desk vs Apple Support Specialist?

AspectApple Help DeskApple Support Specialist
CertificationsBasic Apple certifications, customer service skillsApple Certified Support Professional (ACSP), technical certifications
Work EnvironmentHelp desks, call centers, on-site supportRetail stores, remote support, on-site troubleshooting
Employer & Industry UsageApple retail stores, authorized service providersApple retail stores, corporate support teams

Apple Help Desk roles focus on customer service and basic troubleshooting, often in call centers or help desks. Apple Support Specialists typically have more technical certifications and handle complex issues, working in retail or remote environments. Both roles serve Apple customers but differ in technical depth and work setting.

More about Apple Help Desk jobs
What cities are hiring for Apple Help Desk jobs? Cities with the most Apple Help Desk job openings:
What states have the most Apple Help Desk jobs? States with the most job openings for Apple Help Desk jobs include:
What job categories do people searching Apple Help Desk jobs look for? The top searched job categories for Apple Help Desk jobs are:
Apple Help Desk jobs near you
Infographic showing various Apple Help Desk job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 2% Part Time, 1% Temporary, and 2% Contract. Highlights an 78% Physical, 15% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Assistant

Help Desk Assistant

University of Portland

Portland, OR • On-site

$16.30/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Details
Position Information
Job Title
Help Desk Assistant
Department
Technical Services
Terms and Hours
Up to 20 hrs/wk during class sessions, up to 29 hrs/wk during breaks.
Job Category
Student Employment
Hourly Wage
Portland Metro Minimum Wage ($16.30)
Job Summary
The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance.
These inquiries are received via telephone, the ticketing system, and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty, staff, and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems, email, MFA resets, scheduling technician appointments, and escalating issues as appropriate.
The Help Desk Assistant works cooperatively with the other members of the Help Desk team, the Information Services department, and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues.
We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment. The Help Desk Assistant reports to the Lead Help Desk Specialist.
Please note: Hiring for Summer and Fall Start Dates.
Core Duties
  • Interact with faculty, staff, and students in a professional manner as they contact the University of Portland Help Desk for assistance via phone, email, and in person
  • Consult with customers to ensure proper response to issues and confirm resolution
  • Provide responsive, transparent support to ensure excellent customer service
  • Recommend solutions to specific problems
  • Maintain a team-orientated customer service atmosphere at the Help Desk
  • Perform other relevant duties as assigned
Minimum Qualifications
  • Ability to maintain confidentiality at all times
  • Respectful, positive, and professional attitude
  • Ability to work as part of a team
  • Patience for learning new protocols and assisting a wide variety of customers
  • Ability to use a wide variety of technology including but not limited to: Apple OS, Microsoft Windows, Linux, Chromebook, iOS, Android, Microsoft Office, Adobe Products, and many others
  • Ability to work in a sometimes hectic, fast-paced environment
  • Ability to work with customers who are sometimes angry or frustrated
Preferred Qualifications
  • Previous customer service experience
  • Computer Science or a similar academic major
  • Students with Federal Work Study in their Financial Aid Package
Physical Requirements
  • N/A

Posting Detail Information
Posting Number
SE983-2023
Number of Vacancies
Multiple
Estimated Start Date
05/18/2026
Open Date
03/13/2026
Close Date
08/30/2026

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