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It Help Desk Support Specialist Jobs (NOW HIRING)

JobsMight, Inc.

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Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

Help Desk, IT Help Desk, Help Desk Support, IT Support, Technical Support, Desktop Support, Desktop Support Specialist, IT Support Specialist, Service Desk, Service Desk Technician, IT Service Desk ...

DMI

IT Help Desk Specialist

$57K/yr

Learn more at www.dminc.com About the Opportunity DMI is seeking an IT Help Desk Specialist ... These positions support the agency's IT team, handling an average of 270 service tickets per month ...

TEAM

IT Help Desk Specialist Level I

San Diego, CA · On-site

The IT Help Desk Support Specialist Level I will report to the IT Operations Manager and be responsible for troubleshooting technical issues, supporting user onboarding, maintaining IT equipment, and ...

Guidance Residential

IT Support Coordinator (On-site)

Reston, VA · On-site

$22.25 - $30.75/hr

Help-Desk Support Functions * Provide responsive help desk support by monitoring, prioritizing, and ... Assists the IT Help Desk in providing timely, accurate and well-documented support for workstations ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

We have comprehensive experience providing IT support services, including hardware and software ... If you are looking for a Help Desk Support Specialist position and if you want to work with truly ...

H Mart

IT Help Desk Specialist

San Francisco, CA · On-site

$29 - $32/hr

Respond to user inquiries and provide technical support via phone, email, or in-person. * Assist ... Proven experience as an IT Help Desk Support or similar role. * Knowledge of computer hardware ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

The Help Desk Support Specialist acts as a key technical resource for our franchise network and ... support within the IT Service Management system. * Make recommendations to reduce support call ...

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It Help Desk Support Specialist information

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How much do it help desk support specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for it help desk support specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What does an IT Help Desk Support Specialist do?

An IT Help Desk Support Specialist assists users with technical problems related to computer hardware, software, and networks. They troubleshoot issues, provide step-by-step solutions, and escalate complex problems to higher-level IT staff if necessary. These specialists often work via phone, email, or in-person to resolve issues quickly and ensure minimal downtime for users. Their goal is to maintain smooth IT operations and deliver excellent customer service.

What are the key skills and qualifications needed to thrive as an IT Help Desk Support Specialist, and why are they important?

To thrive as an IT Help Desk Support Specialist, you need strong troubleshooting abilities, foundational knowledge of computer hardware/software, and typically a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems such as Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and managing stressful situations. These competencies ensure timely resolution of technical issues, high user satisfaction, and smooth IT operations within an organization.

What are some common challenges faced by IT Help Desk Support Specialists, and how can they be addressed?

IT Help Desk Support Specialists often encounter challenges such as managing high ticket volumes, troubleshooting unfamiliar technical issues, and communicating with users who have varying levels of technical expertise. To address these challenges, specialists typically prioritize tickets based on urgency, make use of detailed documentation and knowledge bases, and develop strong interpersonal skills to explain solutions clearly. Proactively learning about new technologies and participating in team knowledge-sharing sessions can also help specialists resolve issues more efficiently and reduce stress during busy periods.

What is the difference between It Help Desk Support Specialist vs Network Support Technician?

It Help Desk Support SpecialistNetwork Support Technician
Provides technical support for end-users, troubleshooting hardware and software issuesFocuses on maintaining and troubleshooting network infrastructure and connectivity
Requires certifications like CompTIA A+ or Microsoft Certified Desktop Support TechnicianOften requires certifications such as CompTIA Network+ or Cisco CCNA
Works primarily in office or help desk environmentsWorks in data centers, network operations centers, or on-site client locations
Supports internal staff or customers with IT issuesSupports network hardware, routers, switches, and connectivity issues

While both roles involve technical support, the It Help Desk Support Specialist primarily assists end-users with hardware and software problems, whereas the Network Support Technician specializes in network infrastructure and connectivity. The roles often overlap but differ in focus and certifications required.

More about It Help Desk Support Specialist jobs

What cities are hiring for It Help Desk Support Specialist jobs?

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What states have the most It Help Desk Support Specialist jobs?

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It Help Desk Support Specialist jobs near you
Infographic showing various It Help Desk Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

IT Help Desk Support Specialist

Novelty, Inc.

Greenfield, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

IT Help Desk Support Specialist
Location: Greenfield, IN (On-Site)
About Novelty Inc.
Novelty Inc. is a vertically integrated product development and distribution company serving major retailers across North America. Technology plays a critical role in supporting our warehouse, sales, customer service, and corporate operations. We are seeking a dependable, customer-focused IT professional who enjoys solving problems, supporting users, and helping improve our technology environment.
Position Summary
The IT Help Desk & Systems Support Specialist provides day-to-day technical support to employees while assisting with the administration, maintenance, and improvement of the company's IT infrastructure. This position is responsible for resolving user issues, supporting hardware and software, maintaining systems, and participating in IT projects that improve business operations.
This role is ideal for someone who enjoys helping people, troubleshooting technology, and continuously learning new systems.
Primary Responsibilities
Help Desk Support
  • Serve as the first point of contact for employee technical support requests.
  • Troubleshoot and resolve hardware, software, printer, and network issues.
  • Install, configure, and maintain Windows computers, laptops, mobile devices, and peripherals.
  • Set up new employee workstations, user accounts, and equipment.
  • Support Microsoft 365 applications, including Outlook, Teams, Excel, Word, and OneDrive.
  • Document support requests and resolutions.

Systems Administration Support
  • Assist with Active Directory user management and permissions.
  • Maintain user accounts, passwords, and security groups.
  • Assist with software deployment and updates.
  • Monitor system performance and report issues proactively.
  • Support backups and disaster recovery procedures.
  • Help maintain network devices, wireless access points, and shared printers.

Technology & Infrastructure
  • Maintain inventory of IT equipment and software licenses.
  • Coordinate repairs and warranty service for hardware.
  • Assist with workstation imaging and deployment.
  • Support conference room technology and audiovisual equipment.
  • Help maintain company phone systems and mobile devices.

Qualifications
Required
  • Associate degree in Information Technology or related field (or equivalent experience)
  • 2+ years of Help Desk or IT Support experience
  • Strong knowledge of:
    • Windows operating systems
    • Microsoft 365
    • PC hardware and troubleshooting
    • Printers and peripheral devices
    • Basic networking concepts (TCP/IP, Wi-Fi, VPN)
  • Excellent customer service and communication skills
  • Strong organizational and problem-solving abilities

Preferred
  • Experience with Active Directory
  • Experience with Microsoft Entra ID (Azure AD)
  • Experience supporting ERP or CRM systems
  • Knowledge of cybersecurity best practices
  • Experience with virtualization technologies
  • CompTIA A+, Network+, or Microsoft certifications

Benefits
  • Competitive Pay
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Vacation & Holidays
  • Employee Discounts
  • Professional Development Opportunities

Apply