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Tech Support Help Desk Jobs (NOW HIRING)

Help Desk/Desktop Support Analyst

Marion, IA · On-site

$20.50 - $28/hr

We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end ...

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

The Manager of Support (Help Desk) is responsible for leading and managing the help desk team to ... The ideal candidate will have strong leadership skills, extensive experience in IT support, and a ...

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting ...

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Tech Support Help Desk information

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How much do tech support help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for tech support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a tech support help desk professional, and why are they important?

To thrive as a Tech Support Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and diffuse stressful situations. These skills ensure timely, accurate resolution of technical issues and create positive user experiences, which are crucial for organizational productivity.

What is a tech support help desk?

A Tech Support Help Desk is a service that provides technical assistance and support to users experiencing issues with computer systems, software, hardware, or other technology products. Help desk professionals troubleshoot problems, answer questions, and guide users through solutions, often remotely. They serve as the first point of contact for technical problems, helping to ensure that technology runs smoothly and efficiently for individuals and organizations. Tech Support Help Desk teams are essential in minimizing downtime and maintaining productivity.

What are some common challenges faced by tech support help desk professionals, and how can they be overcome?

Tech Support Help Desk professionals often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. Staying organized, prioritizing tasks, and maintaining a calm, empathetic demeanor can help manage stress and ensure efficient problem resolution. Continuous learning and collaboration with colleagues are also essential for troubleshooting unfamiliar issues and delivering high-quality support.

What does a tech support help desk support technician do?

A tech support help desk support technician assists users by diagnosing and resolving hardware, software, and network issues. They provide technical guidance, troubleshoot problems remotely or in person, and often use tools like ticketing systems and remote access software to ensure efficient support.

Is a tech support help desk a stressful job?

A tech support help desk job can be stressful due to high call volumes, tight deadlines, and the need to resolve technical issues quickly. It often requires strong communication skills, patience, and the ability to handle difficult customers, which can contribute to job stress levels.
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What cities are hiring for Tech Support Help Desk jobs?

Cities with the most Tech Support Help Desk job openings:

What states have the most Tech Support Help Desk jobs?

States with the most job openings for Tech Support Help Desk jobs include:

Infographic showing various Tech Support Help Desk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support / Help Desk Technicians

University of Utah

Campus, IL • On-site

$21 - $30/hr

Full-time

Retirement

Posted 17 days ago


University Of Utah rating

7.2

Company rating: 7.2 out of 10

Based on 159 frontline employees who took The Breakroom Quiz

385th of 618 rated colleges and universities


Job description

Details
Open Date 08/10/2026 Requisition Number PRN45879B Job Title IT Support / Help Desk Technicians Working Title IT Support / Help Desk Technicians Career Progression Track S00 Track Level S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area U of U Health - Academics Department 01502 - Department of Biochemistry Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $21.00 - $30.00 DOE Close Date 11/09/2026 Priority Review Date (Note - Posting may close at any time) Job Summary
The Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department's research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research. 
Responsibilities
  • Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
  • Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
  • Install and support licensed and internal software/hardware.
  • Track computer hardware and software assets.
  • Assist with provisioning/deprovisioning access and accounts.
  • Maintain printers and coordinate service repairs.
  • Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
  • Escalate issues as necessary to tier 2/manager or appropriate team/group.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

IT Support / Help Desk Technician, I: Requires little to no related experience.

IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.

IT Support / Help Desk Technician, III: Requires 3+ years of related experience.

IT Support / Help Desk Technician, IV: Requires 5+ years of related experience.

Preferences
  • Some familiarity with Windows and macOS, especially troubleshooting common issues
  • Experience using ticketing systems (e.g. ServiceNow, Jira, etc)
  • Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)
Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah NonDiscrimination page.


Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.


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About University of Utah

Sourced by ZipRecruiter

The University of Utah is the state’s flagship institution of higher education, with 18 schools and colleges, more than 100 undergraduate majors and graduate programs, and an enrollment of more than 38,000 students. It is a member of the Association of American Universities—an invitation-only, prestigious group of 71 leading research institutions. The U is advancing a new national model for higher education that delivers societal impact through education, research, health care, and community service, while making social, economic, and cultural contributions that improve lives across Utah and around the world.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1850