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Help Desk Officer Jobs (NOW HIRING)

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... You'll handle day-to-day support for internal users across our HQ and remote loan officer network ...

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

Responsibilities : • Serve as the first point of contact for help desk requests via ticketing ... officers onto C2 systems (CRM, document tools, SSO) • Help maintain hardware inventory and ...

Help Desk Technician

Nashville, TN · On-site

$19 - $25.50/hr

Posting Details Position Information Position Title Help Desk Technician Division VP and Chief Operating Officer Department Office of Technology Services Number of hours per week 37.5 Days to be ...

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Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Jun 8, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.
More about Help Desk Officer jobs
What job categories do people searching Help Desk Officer jobs look for? The top searched job categories for Help Desk Officer jobs are:
Desk Officer

Full-time

Retirement

Posted 3 days ago


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

70th of 203 rated it services


Job description

REQ#: RQ221441Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Desk Officer

YOUR IMPACT

Own your opportunity to support one of the nations most critical intelligence missions. Make an impact by advancing United States Special Operations Command Central (SOCCENT) operations and helping keep our country safe and secure.

OUR COMPANY

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT), delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

JOB DESCRIPTION

The Senior Desk Officer in Tampa, FL will support United States Special Operations Command Central (SOCCENT) by undertaking a pivotal role providing support to special operations in the United States Central Command (USCENTCOM). Your primary responsibilities will include monitoring, analysis, and data management of information to ensure attention to detail in operational coordination of sensitive activities (SA)and HUMINT operations.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Senior SOF Desk Officer directly supporting SOCCENT, you will provide case management and HUMINT technical oversight by applying Intelligence Community, Service, and Joint SOF policies, procedures, and regulations. You will monitor data and information for aspects of physical security, operational security, security classification, and other control mechanisms to protect and mitigate risk to personnel and operations. The Senior SOF Desk Officer provides technical assistance for planning, coordinating the execution of SA and HUMINT competencies. Compiles, catalogs, and produces operational and intelligence reporting supporting the documentation and oversight of SA cases and case files. You will collaborate with USCENTCOM, SOCCENT, adjacent Combatant Commands, greater Intelligence Community, and Joint Force Intelligence Organizations to ensure community-wide accepted standards and best practices are utilized to ensure success. You will advise operational personnel on the conduct of core competencies through direct communication and intelligence reporting. You will prepare and recommend operational usage of sensitive capabilities in support of the commander's priorities and objectives, and conduct internal, interservice, and interagency coordination and deconfliction of targets and operational missions. The Senior SOF Desk Officer integrates Multi-Domain Intelligence to provide insight into case execution and employment to enhance development and effects. You will also support risk management throughout the operations cycle by monitoring Multi-Domain intelligence capabilities.

JOB DUTIES INCLUDE (BUT NOT LIMITED TO):

  • Serves as Senior SOF Desk Officer.
  • Provide support for dataflow management requests and support teams.
  • Serve as subject matter expert on internal and external requirements policies, processes, and procedures.
  • Review HUMINT operational reporting and the processing of Intelligence Community standard formats and inputs.
  • Ensure compliance withDefense Intelligence Agency (DIA),USCENTCOM,andSOCCENT specified policies and guidance.
  • Assist SA and HUMINT case management as focal point for operational reporting.
  • Monitor and track operational activities.
  • Implement efficient data management processes, ensuring data quality and integrity, and facilitating seamless retrieval and analysis of information.
  • Solicit, analyze, document, and facilitate prioritization and validation of analyst needs.
  • Provides consistent real-time updates of collection and planned collection requirements through existing databases.

REQUIRED SKILLS:

  • A minimum of12 years of experiencewithin the Department of War (DoW) Intelligence Community or equivalent government agencies in a related field.
  • Extensive experience using information databases such as HUMINT Online Tasking and Reporting, GCOMS, G2G, CRATE, and CHROME.
  • Expertise in the Intelligence Cycle, HUMINT Targeting Cycle, High-Value Individual (HVI) Targeting, Human Factors Analysis, Human Terrain Analysis, Social Network Analysis, and Patterns of Life Analysis.
  • Strong knowledge and comprehensive understanding of HUMINT theory, doctrine, rules, regulations, directives, systems, concepts, methodologies, and applicable skills related to HUMINT analysis and operations.
  • Due to US Government Contract Requirements, only US Citizens are eligible for this role.
  • Current Top Secret/Specialized Compartmented Information Security Clearance.
  • A bachelor's degree and 6 years of experience or10+ yearsof relevant work experience.
  • Experience should be as a HUMINT Desk Officer related to IA, DoW/Joint, or SOF HUMINT experience.
  • Applicable experience in HUMINT reporting, processing, and collection requirements.
  • Demonstrated expertise in GCOMS/G2G cable reporting, quality checking, and evaluation.
  • Working knowledge of the tools, methods, and concepts of portals and other real-time or near-real-time knowledge and collection management systems.
  • Good communication skills, both verbal and written.
  • Strong attention to detail.

WHAT YOULL NEED TO SUCCEED

Clearance: Current DoW Active Top Secret/SCI clearance is required

Experience: 12+ years of related experience

Certifications: Graduates of the following DoWcourses; US Army SOC, MAG-TF CI/HUMINT, HT-JCOE ASOC,DATC, DHOQC,orIC equivalent.

IEX/GDIT IS YOUR PLACE

At IEX/GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-driven career tools to help identify your next steps Support: Internal mobility opportunities and dedicated career-development teams Rewards: Competitive compensation, comprehensive benefits, wellness programs, and 401(k) with company match Community: A military-friendly, mission-focused culture built on innovation and integrity

OWN YOUR OPPORTUNITY

Explore a career at IEX/GDIT and discover the impact you can make alongside colleagues who share your passion for mission success. #iexjobs

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans


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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US