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Help Desk Officer Jobs (NOW HIRING)

Seneca Holdings

Desk Officer

San Diego, CA · On-site

... that help provide financial protection for you and your family. We pride ourselves on our ... The Desk Officer serves as the primary headquarters liaison for assigned country portfolios and is ...

Seneca Holdings

Desk Officer

San Diego, CA · On-site

... that help provide financial protection for you and your family. We pride ourselves on our ... Western Door Federal is actively seeking a Desk Officer to support Department of Defense (DoD) HIV ...

Seneca Holdings

Desk Officer

San Diego, CA

... that help provide financial protection for you and your family. We pride ourselves on our ... The Desk Officer serves as the primary headquarters liaison for assigned country portfolios and is ...

Boston Medical Center

Public Safety Officer

Boston, MA · On-site

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Boston Medical Center

Public Safety Officer

Boston, MA · On-site

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Williams Island

Front desk officer

North Miami Beach, FL · On-site

$15 - $16/hr

Front Desk Officer Share Apply Full-time Part-time $15.00 - 16.00 per hour We are looking for a ... Sounds alarms to obtain help. Prevents damage and losses by reporting irregularities. Informs ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

... CSM and CIO). • Mentor and guide Help Desk I technicians through ticket resolution, knowledge transfer, and professional development feedback. • Participate in emergency on-call rotation ...

Boston Medical Center

Public Safety Officer

Boston, MA · On-site

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Boston Medical Center

Public Safety Officer

Boston, MA · On-site

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Boston Medical Center

Public Safety Officer

Boston, MA · On-site

Provides information to all patients, visitors, employees, staff and students upon request in a friendly, courteous and helpful manner. * Performs Public Safety Desk Officer Duties as assigned by the ...

Dasco HME LLC

Help Desk Technician

Westerville, OH

$19.50 - $26.25/hr

Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us ... The Help Desk Technician will support the Manager of Information Technology by assisting associates ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us ... The Help Desk Technician will support the Manager of Information Technology by assisting associates ...

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Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Aug 31, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What is a help desk officer?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What are the key skills and qualifications needed to thrive as a help desk officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

What are some common challenges help desk officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.

What qualifications do I need for a Help Desk Officer?

A Help Desk Officer typically needs a high school diploma or equivalent, with some roles preferring an associate's or bachelor's degree in information technology, computer science, or related fields. Relevant skills include customer service, problem-solving, and familiarity with operating systems, networking, and help desk software; certifications like CompTIA A+ can also enhance job prospects.
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Help Desk Officer jobs near you
Infographic showing various Help Desk Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.

Desk Officer

San Diego, CA • On-site

Seneca Holdings
See more jobs at Seneca Holdingsexternal

Full-time

Medical, Dental, Retirement, PTO

Re-posted 8 days ago

Job description

Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Western Door Federal is actively seeking a Desk Officer to support Department of Defense (DoD) HIV/AIDS Prevention Program (DHAPP) in San Diego, CA.
The Department of Defense (DoD) HIV/AIDS Prevention Program (DHAPP) is a global HIV program that supports partner militaries in strengthening HIV prevention, testing, treatment, laboratory systems, strategic information, surveillance, and program management capabilities. Through military-to-military partnerships, DHAPP works to improve force health readiness, strengthen military health systems, and support sustainable HIV programs worldwide.
Working in collaboration with partner Ministries of Defense, U.S. Embassies, implementing partners, and other U.S. Government stakeholders, DHAPP supports HIV epidemic control and long-term program sustainability across more than 40 partner countries.
The Desk Officer serves as the primary headquarters liaison for assigned country portfolios and is responsible for coordinating operational, programmatic, and strategic support between DHAPP headquarters, country teams, partner militaries, implementing partners, and other stakeholders. The position reports directly to the Branch Chief and/or Deputy Branch Chief and works closely with Technical Programs, Strategic Information, Epidemiology, Operations, and Country Support Teams.
DESCRIPTION OF DUTIES
  1. Country Program Management and Oversight
  • Serve as the primary headquarters point of contact for assigned country portfolios.
  • Monitor country program implementation, performance, milestones, and deliverables.
  • Support development and execution of country strategies, implementation plans, and annual work plans.
  • Coordinate routine communication among DHAPP headquarters, partner militaries, implementing partners, U.S. Embassies, and internal stakeholders.
  • Identify programmatic risks and coordinate appropriate mitigation strategies.
  • Maintain situational awareness of country-level developments that may affect program implementation.
  1. Strategic Planning and Program Support
  • Support development and review of country strategies, operational guidance, implementation plans, and other planning documents.
  • Assist with annual planning, budgeting, target setting, and program prioritization activities.
  • Coordinate responses to leadership taskers, information requests, and action items.
  • Support implementation of DHAPP strategic priorities and branch initiatives.
  1. Stakeholder Engagement
  • Coordinate with partner Ministries of Defense, U.S. Embassies, implementing partners, and DHAPP headquarters staff.
  • Foster collaboration across DHAPP branches to ensure integrated program support.
  • Participate in meetings, technical discussions, working groups, and country reviews.
  • Represent DHAPP during internal and external engagements as appropriate.
  1. Program Monitoring and Performance Management
  • Review country reports, quarterly reviews, and program updates.
  • Monitor progress toward program goals and performance objectives.
  • Coordinate technical assistance requirements with Technical Programs, Strategic Information, Epidemiology, and Operations.
  • Track action items and ensure timely follow-up on country-specific issues.
  1. Travel and Field Support
  • Conduct Temporary Duty (TDY) travel in support of program implementation, stakeholder engagement, assessments, site visits, and strategic planning activities.
  • Participate in country reviews, partner engagements, and field monitoring activities.
  • Provide operational and programmatic support during TDYs, as required.
  1. Additional Duties
  • Participate in DHAPP all-hands meetings, branch meetings, and cross-functional working groups.
  • Contribute to special projects, strategic initiatives, and continuous process improvement efforts.
  • Perform other duties as assigned.

REQUIRED QUALIFICATIONS
  • Master's degree in Public Health, International Health, Health Sciences, Public Administration, Epidemiology, Global Health, or a closely related discipline from an accredited institution.
  • Minimum of three (3) years of progressively responsible experience supporting international public health, global health, HIV programs, program management, or related fields.
  • Experience supporting military health programs or U.S. Government-funded international health programs is preferred.
  • Knowledge of HIV prevention, care, treatment, laboratory systems, strategic information, monitoring and evaluation, or related public health disciplines.
  • Strong organizational, analytical, and problem-solving skills.
  • Demonstrated ability to manage multiple priorities in a dynamic environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to build collaborative relationships with domestic and international stakeholders.
  • Proficiency with Microsoft Office applications and virtual collaboration platforms.

DESIRED QUALIFICATIONS
  • Master of Public Health (MPH).
  • Experience working with partner militaries, Ministries of Defense, U.S. Government agencies, or implementing partners.
  • Experience supporting HIV/AIDS, global health, or military health programs.
  • Experience with strategic planning, program management, monitoring and evaluation, or grant oversight.
  • Foreign language proficiency is desirable.

ADDITIONAL REQUIREMENTS
  • U.S. citizenship.
  • Ability to obtain and maintain the required Public Trust Clearance.
  • Ability and willingness to travel domestically and internationally up to 30% of the time.
  • Ability to work effectively across cultures, time zones, and multidisciplinary teams.

Salary at Seneca is based on a variety of factors including but not limited to location, experience, skill set, performance, licensure and certification, as well as contract-specific affordability and organizational requirements. The range of this position in other geographic locations may differ. The projected compensation range for this position is below. The estimate displayed represents the typical salary range for this position and is just one component of our total compensation package for employees.
The projected compensation range for this position is:
$112,000-$116,000 USD
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

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