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Help Desk Officer Jobs (NOW HIRING)

Yes Desk Officer YOUR IMPACT Own your opportunity to support one of the nation's most critical ... Growth: AI-driven career tools to help identify your next steps Support: Internal mobility ...

... that help provide financial protection for you and your family. We pride ourselves on our ... Western Door Federal is actively seeking a Desk Officer to support Department of Defense (DoD) HIV ...

... that help provide financial protection for you and your family. We pride ourselves on our ... DESK OFFICER Department of Defense (DoD) HIV/AIDS Prevention Program (DHAPP) Defense Health Agency ...

... that help provide financial protection for you and your family. We pride ourselves on our ... The Desk Officer serves as the primary headquarters liaison for assigned country portfolios and is ...

Front Desk Officer Share Apply Full-time Part-time $15.00 - 16.00 per hour Security Guard We are ... Sounds alarms to obtain help. * Prevents damage and losses by reporting irregularities. * Informs ...

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... You'll handle day-to-day support for internal users across our HQ and remote loan officer network ...

Help Desk Agent II

Commerce, TX · On-site

$15.75 - $20.25/hr

Job Title Help Desk Agent II Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff INSTRUCTIONS TO ...

Help Desk Agent II

Commerce, TX · On-site

$15.75 - $20.25/hr

Job Title Help Desk Agent II Agency East Texas A&M University Department Chief Information Officer Proposed Minimum Salary Commensurate Job Location Commerce, Texas Job Type Staff INSTRUCTIONS TO ...

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Help Desk Officer information

See salary details

$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Jun 30, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

Help Desk Officers typically do not earn $2000 a day; such high daily rates are usually associated with specialized roles like consultants, senior IT contractors, or freelance professionals with advanced skills and certifications. These roles often require extensive experience, technical expertise, and sometimes working on a project basis or in high-demand environments.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

Is AI replacing IT's help desk?

Help Desk Officers support users by troubleshooting technical issues, and while AI tools can automate routine tasks like password resets and basic troubleshooting, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled staff to handle complex problems and provide personalized support.

What job makes $10,000 a month without a degree?

A Help Desk Officer typically does not earn $10,000 a month without a degree; most support roles pay lower salaries. High-paying jobs that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades, but they usually require experience, skills, or certifications rather than formal education. Achieving such income generally depends on performance, industry, and location.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What is the role of a helpdesk officer?

A help desk officer is responsible for providing technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge. The role typically involves working in an IT support environment and may require certifications like CompTIA A+.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.
More about Help Desk Officer jobs
Infographic showing various Help Desk Officer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 1% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.
Desk Officer

Full-time

Retirement

Posted 26 days ago


Key responsibilities

  • Monitor, analyze, and manage information to ensure operational coordination of sensitive activities and HUMINT operations.

  • Provide case management and technical oversight for HUMINT operations by applying relevant policies, procedures, and regulations.

  • Compile, catalog, and produce operational and intelligence reporting to support the documentation and oversight of sensitive activities cases and case files.


General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

71st of 207 rated it services


Job description

REQ#: RQ221441Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Desk Officer

YOUR IMPACT

Own your opportunity to support one of the nations most critical intelligence missions. Make an impact by advancing United States Special Operations Command Central (SOCCENT) operations and helping keep our country safe and secure.

OUR COMPANY

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT), delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

JOB DESCRIPTION

The Senior Desk Officer in Tampa, FL will support United States Special Operations Command Central (SOCCENT) by undertaking a pivotal role providing support to special operations in the United States Central Command (USCENTCOM). Your primary responsibilities will include monitoring, analysis, and data management of information to ensure attention to detail in operational coordination of sensitive activities (SA)and HUMINT operations.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Senior SOF Desk Officer directly supporting SOCCENT, you will provide case management and HUMINT technical oversight by applying Intelligence Community, Service, and Joint SOF policies, procedures, and regulations. You will monitor data and information for aspects of physical security, operational security, security classification, and other control mechanisms to protect and mitigate risk to personnel and operations. The Senior SOF Desk Officer provides technical assistance for planning, coordinating the execution of SA and HUMINT competencies. Compiles, catalogs, and produces operational and intelligence reporting supporting the documentation and oversight of SA cases and case files. You will collaborate with USCENTCOM, SOCCENT, adjacent Combatant Commands, greater Intelligence Community, and Joint Force Intelligence Organizations to ensure community-wide accepted standards and best practices are utilized to ensure success. You will advise operational personnel on the conduct of core competencies through direct communication and intelligence reporting. You will prepare and recommend operational usage of sensitive capabilities in support of the commander's priorities and objectives, and conduct internal, interservice, and interagency coordination and deconfliction of targets and operational missions. The Senior SOF Desk Officer integrates Multi-Domain Intelligence to provide insight into case execution and employment to enhance development and effects. You will also support risk management throughout the operations cycle by monitoring Multi-Domain intelligence capabilities.

JOB DUTIES INCLUDE (BUT NOT LIMITED TO):

  • Serves as Senior SOF Desk Officer.
  • Provide support for dataflow management requests and support teams.
  • Serve as subject matter expert on internal and external requirements policies, processes, and procedures.
  • Review HUMINT operational reporting and the processing of Intelligence Community standard formats and inputs.
  • Ensure compliance withDefense Intelligence Agency (DIA),USCENTCOM,andSOCCENT specified policies and guidance.
  • Assist SA and HUMINT case management as focal point for operational reporting.
  • Monitor and track operational activities.
  • Implement efficient data management processes, ensuring data quality and integrity, and facilitating seamless retrieval and analysis of information.
  • Solicit, analyze, document, and facilitate prioritization and validation of analyst needs.
  • Provides consistent real-time updates of collection and planned collection requirements through existing databases.

REQUIRED SKILLS:

  • A minimum of12 years of experiencewithin the Department of War (DoW) Intelligence Community or equivalent government agencies in a related field.
  • Extensive experience using information databases such as HUMINT Online Tasking and Reporting, GCOMS, G2G, CRATE, and CHROME.
  • Expertise in the Intelligence Cycle, HUMINT Targeting Cycle, High-Value Individual (HVI) Targeting, Human Factors Analysis, Human Terrain Analysis, Social Network Analysis, and Patterns of Life Analysis.
  • Strong knowledge and comprehensive understanding of HUMINT theory, doctrine, rules, regulations, directives, systems, concepts, methodologies, and applicable skills related to HUMINT analysis and operations.
  • Due to US Government Contract Requirements, only US Citizens are eligible for this role.
  • Current Top Secret/Specialized Compartmented Information Security Clearance.
  • A bachelor's degree and 6 years of experience or10+ yearsof relevant work experience.
  • Experience should be as a HUMINT Desk Officer related to IA, DoW/Joint, or SOF HUMINT experience.
  • Applicable experience in HUMINT reporting, processing, and collection requirements.
  • Demonstrated expertise in GCOMS/G2G cable reporting, quality checking, and evaluation.
  • Working knowledge of the tools, methods, and concepts of portals and other real-time or near-real-time knowledge and collection management systems.
  • Good communication skills, both verbal and written.
  • Strong attention to detail.

WHAT YOULL NEED TO SUCCEED

Clearance: Current DoW Active Top Secret/SCI clearance is required

Experience: 12+ years of related experience

Certifications: Graduates of the following DoWcourses; US Army SOC, MAG-TF CI/HUMINT, HT-JCOE ASOC,DATC, DHOQC,orIC equivalent.

IEX/GDIT IS YOUR PLACE

At IEX/GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-driven career tools to help identify your next steps Support: Internal mobility opportunities and dedicated career-development teams Rewards: Competitive compensation, comprehensive benefits, wellness programs, and 401(k) with company match Community: A military-friendly, mission-focused culture built on innovation and integrity

OWN YOUR OPPORTUNITY

Explore a career at IEX/GDIT and discover the impact you can make alongside colleagues who share your passion for mission success. #iexjobs

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Work Requirements
Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification
Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans


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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US