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It Helpdesk Trainee Jobs (NOW HIRING)

Alerio Technology Group

Be Seen First

IT Helpdesk Technician

Denver, CO · Remote

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

AEG Vision

IT Helpdesk Technician

Addison, TX

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

... IT team. This role involves providing first-line technical support for various devices and ... helpdesk tickets in a timely and professional manner. • Perform system updates, patches, and ...

Barry Wehmiller Group

IT Helpdesk

Dallas, TX

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Paper Converting Machine

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Richdale Apartments

IT Helpdesk

Omaha, NE

We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

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How much do it helpdesk trainee jobs pay per hour?

As of May 29, 2026, the average hourly pay for it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk Trainee job?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the key skills and qualifications needed to thrive in the It Helpdesk Trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the typical daily responsibilities of an IT Helpdesk Trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.
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It Helpdesk Trainee jobs near you
IT Helpdesk Technician

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

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Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.