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It Helpdesk Trainee Jobs (NOW HIRING)

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

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Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Titan Technologies

IT HelpDesk Technician

Derwood, MD · Hybrid

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows ...

New

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Titan Technologies

IT HelpDesk Technician

Derwood, MD · On-site

Titan Technologies has an immediate opportunity for a knowledgeable and organized IT Helpdesk Technician. We are seeking an experienced helpdesk technician with a strong understanding of a Windows ...

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It Helpdesk Trainee information

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How much do it helpdesk trainee jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for it helpdesk trainee in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

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It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Technician

Alerio Technology Group

Denver, CO • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

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Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.