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Remote It Helpdesk Jobs (NOW HIRING)

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

New

IT Helpdesk

Washington, DC · On-site +1

$75K - $113K/yr

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC ... While many positions offer remote or hybrid work options, these arrangements are subject to change ...

New

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... Do you want a job where your work matters, and you can help shape the success of a company while ...

New

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... Do you want a job where your work matters, and you can help shape the success of a company while ...

New

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... Do you want a job where your work matters, and you can help shape the success of a company while ...

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... Do you want a job where your work matters, and you can help shape the success of a company while ...

New

Remote IT Operations Specialist Part-time, Hiring from Utah, Idaho, Wyoming, Arizona, Kansas, and ... Do you want a job where your work matters, and you can help shape the success of a company while ...

New

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

IT Helpdesk Technician

Conyers, GA · Remote

$70K - $85K/yr

This is a remote position. You are an enthusiastic problem solver with a customer-first mindset ... experience in a help desk or IT support role * Strong troubleshooting and analytical skills

New

The IT Help Desk Specialist I provides first-line technical support to Somatus employees, ensuring ... IT support requests from corporate and remote employees • Provide remote technical support via ...

A Child Learning Education Company is hiring a 100% Remote Tier 1 IT Helpdesk Technician to join the team for a great opportunity! * Will be supporting the App Support Team to assist with Password ...

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

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Remote It Helpdesk information

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$12

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$33

How much do remote it helpdesk jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote IT Helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a Remote IT Helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a Remote IT Helpdesk professional, and why are they important?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
More about Remote It Helpdesk jobs
What cities are hiring for Remote It Helpdesk jobs? Cities with the most Remote It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most Remote It Helpdesk jobs? States with the most job openings for Remote It Helpdesk jobs include:
Infographic showing various Remote It Helpdesk job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 53% Full Time, 8% Part Time, 2% Contract, and 5% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk

IT Helpdesk

NTT DATA Services

Washington, DC • On-site, Remote

$75K - $113K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

New


NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

107th of 210 rated it services


Job description

Req ID: 380821 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Helpdesk to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Summary:

  • Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
  • Tasks may include analysis of systems, programs, and/or planning activities.

Basic Qualifications:

  • Minimum 4 years of experience in engineering/science management, operations research analysis or financial/cost analysis.
  • Bachelor's degree in business or technical field.
  • Active Secret Clearance required.

Preferred Qualifications:

  • Knowledge of NAVSEA / Navy organization, stakeholders, and policies.
  • Knowledge of DoD/Navy program management, Government technical management, or Industry business management
  • Experience supporting the US Navy or active-duty Navy experience.
  • Bachelor's degree in a technology field.
  • Strong communication skills
  • Possesses analytical and problem-solving skills for both technical and business-related matters.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $75,372 - $113,058. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.


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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967