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Remote It Helpdesk Jobs (NOW HIRING)

Alerio Technology Group

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IT Helpdesk Technician

Denver, CO · Remote

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Helpt

IT Helpdesk Technician

$36K - $40K/yr

Receive inbound IT helpdesk and product technical support calls * Provide technical support through ... Fully Remote Job Type: Full-time

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

Gourmet Trading Company

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IT Helpdesk Technician Tier 1

Redondo Beach, CA · Remote

$20 - $26/hr

IT Helpdesk Support Technician Tier 1 POSITION SUMMARY: The IT Helpdesk Support Technician responds ... Provide Leve 1 helpdesk support by pone, email, Teams, remote tools, and in-person/site visits.

TerminalSolutions

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Mac IT Helpdesk Technician

Fort Worth, TX · Remote

$20 - $30/hr

We focus on providing best-in-class remote support for our clients, but we do require that our team ... help from the rest of the team is very important. * Some experience providing IT support or ...

Turing

Remote IT System Manager

Manhattan, NY · Remote

$100 - $150/hr

... information systems management, project leadership, and enterprise technology strategy. Role ... These projects will help you explore how AI can be leveraged to advance digital transformation ...

Fourteen Foods

The IT Helpdesk Analyst I provide support to the business in a dual role. One role, approximately ... and remote control. * Good understanding of computer systems, mobile devices, and other tech ...

Addison Group

IT Site Support

Midland, TX · Remote

$65K - $85K/yr

Provide onsite and remote IT support to employees * Troubleshoot Windows, Microsoft 365, desktop ... help desk, desktop support, or related experience; * Strong working knowledge of Windows ...

Texas Technology Group

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Remote IT Support Technician (Microsoft 365)

Houston, TX · Remote

$50K - $85K/yr

We're hiring a full-time remote support technician to own day-to-day M365 administration and ... What we're looking for Required : * 2+ years providing technical support in an IT services, help ...

STI

EHR Helpdesk Analyst- REMOTE

$21 - $28.75/hr

Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

Alpaca

IT Operations Specialist

The IT Team is 100% distributed and remote. This role will report directly to the IT Support Lead. Things You Get To Do: * Be the "Go-to-Person- for IT helpdesk requests * Diagnose and provide ...

LINQ

IT Manager

Denver, CO · Remote

$97K - $119K/yr

Managing identity, devices, and collaboration tooling across a fully remote workforce; the team ... Own the IT helpdesk function; ticket management, SLAs, escalation paths, and continuous improvement.

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Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

More about Remote It Helpdesk jobs

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What are the most commonly searched types of It Helpdesk jobs?

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What states have the most Remote It Helpdesk jobs?

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Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 9% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk Technician

Denver, CO • Remote

Alerio Technology Group
IT Services • 51 - 200 employees
Learn more about Alerio Technology Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

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Job description

About Us: Alerio Technology Group specializes in providing top-tier IT support to K-12 Charter and Private Schools, as well as a range of commercial enterprises. We pride ourselves on delivering reliable and responsive IT services that ensure our clients can focus on their core activities without worrying about their technology infrastructure.

Position Overview: We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This includes account management, user setup, troubleshooting, and general IT support.

Key Responsibilities:

  • Manage and respond to support tickets in a timely and professional manner.
  • Create and manage user accounts in Active Directory, Office365, and Google Admin.
  • Set up and configure user profiles on computers.
  • Reset passwords and manage access for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve user issues with computers and applications.
  • Install and manage software applications on computers.
  • Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
  • Provide excellent customer service and communicate effectively with clients.

Qualifications:

  • Experience in an IT helpdesk or technical support role.
  • Proficiency with Active Directory, Office365, and Google Admin.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Experience with setting up and troubleshooting computers, printers, and other peripherals.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.

Preferred Qualifications:

  • Experience working in an educational environment, particularly K-12 schools.
  • Familiarity with MacOS and iOS devices.
  • Knowledge of ITIL processes and best practices.

Company Description

A small but growing company providing technology services to education and commercial enterprises along the front range. Independent work environment where stakeholders are encouraged to learn, and to make customer centric decisions on the customer doorstep.