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Remote It Helpdesk Jobs in Utah (NOW HIRING)

Danaher

IT Project Manager - Remote

Salt Lake City, UT · On-site +1

$120K - $160K/yr

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The IT Project Manager is responsible for delivering key technical business initiatives and will ...

Waterford.org

Helpdesk Manager

Taylorsville, UT · Remote

#LI-remote Location: Salt Lake City, UT (Hybrid as business needs require) Position Summary The Help Desk Manager is responsible for leading Waterford.org's IT Service Desk operations, ensuring ...

Air National Guard Units

$83K - $109K/yr

Learn more about this agency Duties Help A GS-2210-11, IT SPECIALIST (SYSADMIN): * Serves as a technical expert and focal point for the installation and configuration of hardware and software on ...

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

This person will serve as a knowledgeable resource for internal users, helping resolve system ... Partner cross-functionally with business, IT, and operations teams to support internal users and ...

asburyauto

IT Enterprise Cloud Architect

Draper, UT · On-site +1

Candidates must be able to work full-time, on-site at our Draper, UT corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead the design ...

asburyauto

IT Enterprise Cloud Architect

Draper, UT · On-site +1

Candidates must be able to work full-time, on-site at our Draper, UT corporate office; this position is not eligible for remote or hybrid work. The IT Enterprise Cloud Architect to lead the design ...

Polar IT Services

$35/hr

POSITION Test Lead/Test Coordinator LOCATION Remote (MST) or Onsite - Midvale, UT DURATION 6 Months ... Working knowledge of Azure DevOps (ADO) Thanks Jagdish |Manager - IT Staffing T (443)-489-4433 ...

MRIoA

Senior Azure Cloud Engineer (Remote)

Salt Lake City, UT · On-site +1

$54 - $72/hr

An award-winning remote work environment POSITION OVERVIEW Our Principal Cloud Engineer is a senior ... Provide Tier 2/3 escalation support to the IT Help Desk for complex infrastructure and cloud issues

BambooHR

Information Security Architect

Draper, UT · Remote

This is a remote position available in the state listed on this job. Additionally, employment with ... This role operates with a high degree of autonomy and influence, partnering across engineering, IT, ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Leadership & Management * Technology & IT * Sales & Business Development * Temp, 1099, W2, PT and FT opportunities, depending on the role! #LI-Remote

Zions Bancorporation

Systems Engineer --Remote

Midvale, UT · On-site +1

$146K - $170K/yr

Provides technical expertise where required within Information Technology Projects. * Prepares and ... This position can be located 100% remote within the United States or located at the new Zions ...

New

Zions Bank

Systems Engineer --Remote

Midvale, UT · On-site +1

$146K - $170K/yr

Provides technical expertise where required within Information Technology Projects. * Prepares and ... This position can be located 100% remote within the United States or located at the new Zions ...

New

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All JobsIt Helpdesk JobsRemote It Helpdesk JobsRemote It Helpdesk Jobs in Utah

Remote It Helpdesk information

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How much do remote it helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote it helpdesk in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote IT helpdesk professionals and how can they be managed?

Remote IT Helpdesk professionals often encounter challenges such as troubleshooting issues without physical access to devices, communicating effectively with users of varying technical skills, and managing multiple support tickets simultaneously. To overcome these, it's important to develop strong remote diagnostic skills, use clear and patient communication, and leverage remote support tools efficiently. Staying organized and proactively documenting solutions can also help manage workload and ensure consistent service quality.

What is a remote IT helpdesk?

A Remote IT Helpdesk is a service or team that provides technical support to users from a distance, typically via phone, chat, or remote desktop tools. These professionals assist with troubleshooting computer issues, software problems, network connectivity, and other IT-related concerns without being physically present. Remote IT Helpdesk staff are essential for organizations with distributed workforces, ensuring employees have reliable access to technology and can resolve issues quickly. Their work helps minimize downtime and keep business operations running smoothly.

What is the difference between Remote It Helpdesk vs Remote Technical Support Specialist?

AspectRemote It HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote troubleshootingCustomer support, remote diagnostics, software/hardware issues
Industry UsageIT service providers, corporate IT departmentsIT support companies, tech vendors
Search IntentRemote IT Helpdesk vs Technical SupportRemote Technical Support vs Helpdesk

Remote It Helpdesk and Remote Technical Support Specialist roles share similarities in certifications and remote work environments. However, the Helpdesk typically focuses on ticket-based support for general IT issues, while Technical Support Specialists often handle more complex technical problems and may require additional certifications like Cisco CCNA. Both roles are vital in IT support, but they differ in scope and technical depth.

What are the key skills and qualifications needed to thrive as a remote IT helpdesk professional?

To thrive as a Remote IT Helpdesk professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer support, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Outstanding communication, patience, and problem-solving skills help you effectively resolve user issues and deliver excellent customer service remotely. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in distributed work environments.
What are the most commonly searched types of It Helpdesk jobs in Utah? The most popular types of It Helpdesk jobs in Utah are:
What are popular job titles related to Remote It Helpdesk jobs in Utah? For Remote It Helpdesk jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote It Helpdesk jobs in Utah look for? The top searched job categories for Remote It Helpdesk jobs in Utah are:
What cities in Utah are hiring for Remote It Helpdesk jobs? Cities in Utah with the most Remote It Helpdesk job openings:
Remote It Helpdesk jobs near you
Infographic showing various Remote It Helpdesk job openings in Utah as of August 2026, with employment types broken down into 76% Full Time, 18% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

IT Helpdesk Support Specialist II

asburyauto

Draper, UT • Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Key Responsibilities

  • Respond to and resolve IT support tickets submitted through the help desk platform
  • Provide technical support over the phone and through remote assistance tools
  • Troubleshoot hardware, software, network, and application issues
  • Escalate complex issues to appropriate IT teams when necessary
  • Document troubleshooting steps and resolutions within the ticketing system
  • Support user account administration and access management
  • Assist with workstation deployments, upgrades, and technology rollouts
  • Maintain a high level of customer service and professionalism
  • Follow established service level agreements (SLAs) and support procedures
  • Participate in ongoing IT projects and process improvements

Required Qualifications

  • Minimum 3 years of professional IT support or Help Desk experience
  • Strong troubleshooting and problem-solving skills
  • Experience supporting Windows environments, Microsoft 365, and common business applications
  • Experience working with ticket management systems
  • Excellent verbal and written communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong customer service mindset and attention to detail

Preferred Qualifications

  • Previous IT experience supporting an automotive dealership group or automotive retail organization
  • Experience with Tekion dealership management systems
  • Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
  • Experience supporting enterprise applications and remote users
  • Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Career Growth Opportunity

This is a mid-level position designed for professionals who want to continue building their IT careers. Successful candidates will have opportunities to expand their technical expertise and pursue advancement within Asbury's growing IT organization, including paths into:

  • Systems Administration
  • Network Engineering
  • Cybersecurity
  • Cloud Technologies
  • IT Operations
  • Application Support
  • IT Leadership

Pay and Recognition: 

  • Weekly pay
  • Paid holidays & paid time off 
  • Paid training 
  • Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement: 

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
  • Up to 12 weeks paid pregnancy leave (disability leave) 
  • Paid Parental Leave 
  • Health savings 
  • Flex spending accounts (tax free) 
  • Short-term and Long-term disability plans 
  • Life Insurance (Whole Life and Term) 
  • 401k with company match

Learning, Tuition Assistance and Career Development: 

  • Digital career path tool to assist with career development 
  • Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

  • Student loan relief resources 
  • Employee assistance program 
  • Employee discounts on parts and service repairs 
  • Scholarship awards 
  • Opportunities to join our community service initiatives, which includes paid volunteer hours 
  • Aggressive Employee referral program with bonus opportunities

INDOTHER 

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