Remote It Helpdesk Jobs in Utah (NOW HIRING)

At Clerri, we're a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive. Simply put, we bring care closer. Backed by a smart platform and a thoughtful team, we deliver the most trusted solution in the market.

Do you…

• Live and breathe continuously improving IT infrastructure, cybersecurity, and internal technology operations?
• Want to share your insights with a team of top-notch IT and DevOps  professionals?
• Desire to work with a team of builders, believers, and bold thinkers driven by one mission: to remove the barriers between patients and providers through memberships that improve access to care and help practices thrive?

Clerri is seeking a talented Senior Manager of IT to drive to advance its mission. As a manager of IT, you will help lead the charge in developing elegant solutions to complicated problems. In addition, you'll ensure the scalability, reliability, and security of internal systems across cloud and on-prem environments. As part of our technology team, you will help shape technology strategy to alignment with broader business goals.

If you are passionate about technology, serving internal customers, and have a proven track record of building innovative solutions that defy the status quo, then come and be a part of our incredible story.This position will report directly to the Director of Enterprise Technology & Information Security.

This role is open to fully remote candidates, with priority given to applicants based in or near Utah, or within the Mountain time zone.

• Help set IT strategy and serve the teams that execute it, partnering with stakeholders across the business on alignment to business objectives and managing the vendor contracts, licensing, renewals, and budgets
• Run day-to-day IT operations, including provisioning, access control, SSO, device lifecycle, internal application administration, and a help desk that people are glad to contact
• Own endpoint security, email protection, access reviews, vendor and third-party risk, and response, coordinating with DevOps

Do these things sound like you? Yes? Great, you're already on the path to success at Clerri.

• Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)
• Depth in identity, access, and endpoint across cloud and on-prem environments, covering SSO, provisioning and deprovisioning, device lifecycle, and endpoint protection, with the instinct to automate what would otherwise become a ticket
• A service mindset backed by operating practice: clear intake and prioritization, response expectations people can plan around, documentation that outlives you, and onboarding and offboarding that never leave someone waiting or leave access open
• A track record of leading and coaching technical staff, explaining technical tradeoffs to non-technical stakeholders, and running internal systems tightly such that the compliance team can point auditors straight at them
• You are legally authorized to work permanently in the US without employer sponsorship

Typical Experience & Education

• 6+ years in IT with at least 2 years leading a team, ideally at a fast-growing SaaS company; healthcare or another regulated environment is a plus
• Experience supporting a distributed, remote workforce
• Bachelor's degree in Computer Science, Information Systems, or a related discipline, or equivalent years of experience

Our Advantage

Our team is constantly growing, learning, and adapting. We ask hard questions and challenge each other to improve continuously. We are self-driven but team oriented. Clerri lives its values, and we manage our work and relationships accordingly. Our values are:

• Be Scrappy & Find a Way
• Apply First Principles Thinking
• No Politics, The Idea Wins
• Speed over perfection—we launch and learn
• Lift where you stand

About Us

Clerri is the leading Care Membership Platform for dental practices, helping them grow by filling schedules with loyal, cash-paying patients. 

Our smart, compliant, and automated platform empowers practices to reduce their reliance on insurance, build recurring revenue, and improve access to care for all. Trusted by 20,000+ dentists nationwide, Clerri brings patients closer and helps practices thrive.

Equal Opportunity Employer

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived  race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision, including intensive computer usage.