IT-HelpDesk
Davidson, NC · On-site
Quieres trabajar con nosotros como IT HelpDesk? Buscamos una persona con perfil de IT-HelpDesk para gestionar las incidencias de los usuarios (en la oficina o remoto) resolviendo las problematicas de ...
IT-HelpDesk
Davidson, NC · On-site
Quieres trabajar con nosotros como IT HelpDesk? Buscamos una persona con perfil de IT-HelpDesk para gestionar las incidencias de los usuarios (en la oficina o remoto) resolviendo las problematicas de ...
DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL More about this job > Description Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with ...
DoD Information Technology HelpDesk ID: 1218 Location: Huntsville, AL More about this job > Description Griffin Associates DoD Client Seeks: DoD IT Computer with 2 Years Experience * *Apply with ...
IT Helpdesk Technician
Ebensburg, PA · On-site
The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...
IT Helpdesk Technician
Ebensburg, PA · On-site
The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...
IT Helpdesk
$22 - $25/hr
IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...
IT Helpdesk
$22 - $25/hr
IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...
IT Helpdesk Technician
Ebensburg, PA · On-site
The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...
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IT Helpdesk Technician
Ebensburg, PA · On-site
The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...
IT Helpdesk II
Honolulu, HI · On-site
The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in ...
IT Helpdesk II
Honolulu, HI · On-site
The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in ...
IT Helpdesk
Plymouth, MI · On-site
$60/hr
Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...
IT Helpdesk
Plymouth, MI · On-site
$60/hr
Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...
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IT Helpdesk Technician
Chicago, IL · On-site
$50K - $60K/yr
We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...
Quick apply
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IT Helpdesk Technician
Chicago, IL · On-site
$50K - $60K/yr
We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...
IT Helpdesk
Plymouth, MI · On-site
Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...
Quick apply
IT Helpdesk
Plymouth, MI · On-site
Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...
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IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...
IT Helpdesk
Plymouth, MI · On-site
$60/hr
Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...
IT Helpdesk
Plymouth, MI · On-site
$60/hr
Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...
Proton IT Helpdesk
Charlotte, NC · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Charlotte, NC · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk
San Jose, CA · On-site
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
IT Helpdesk
San Jose, CA · On-site
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
Proton IT Helpdesk
Dallas, TX · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Dallas, TX · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Raleigh, NC · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Raleigh, NC · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk
Rayville, LA · On-site
By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...
IT Helpdesk
Rayville, LA · On-site
By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...
IT Helpdesk Support
Dublin, OH · On-site
$17 - $25/hr
Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...
Proton IT Helpdesk
Atlanta, GA · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Atlanta, GA · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
IT Helpdesk
$29 - $32/hr
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
IT Helpdesk
$29 - $32/hr
IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
Proton IT Helpdesk
Jacksonville, FL · On-site
$50K - $55K/yr
As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.
It Helpdesk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do it helpdesk jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What is an IT Helpdesk professional?
IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.
What skills and qualifications are needed to thrive as an IT Helpdesk professional?
To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.
What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?
IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.
What is the difference between It Helpdesk vs Technical Support Specialist?
| Aspect | It Helpdesk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA (optional) |
| Work Environment | Helpdesk ticketing systems, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT departments, MSPs, corporate support | IT companies, tech vendors, corporate support |
Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.
How hard is it helpdesk to get a helpdesk job?
Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.
Is IT helpdesk a good career?
IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.
What does an IT Helpdesk do?
An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.
More about It Helpdesk jobs
What cities are hiring for It Helpdesk jobs?
Cities with the most It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs?
The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk jobs?
States with the most job openings for It Helpdesk jobs include:
What job categories do people searching It Helpdesk jobs look for?
The top searched job categories for It Helpdesk jobs are:
Full-time
Re-posted 16 days ago
Job description
Quieres trabajar con nosotros como IT HelpDesk?
Buscamos una persona con perfil de IT-HelpDesk para gestionar las incidencias de los usuarios (en la oficina o remoto) resolviendo las problematicas de nivel 1 y 2.
Capacidad en la utilizacion de herramientas de tickets para gestionar incidencias, solicitud de servicio y hacer seguimiento de todos los tickets.
Ser capaz de monitorizar los servicios y los sistemas vitales de la compania.
Buen utilizo de Excel para hacer recopilacion de datos, analisis y reporte de KPI's.
Conocimiento en el utilizo del Directorio Activo de Microsoft para la gestion de los usuarios y grupos.
Requisitos indispensables
Experiencia en gestion de Hardware:
- Experiencia en mantenimiento (cambio de piezas, upgrades, etc.) de portatiles Lenovo.
- Experiencia en mantenimiento de sistemas de videoconferencia para sala de reuniones.
- Experiencia en configuracion y mantenimiento de dispositivos moviles (Android, IOS).
Soporte de sistemas operativos:
- Windows 10, 11.
- Experiencia en instalacion (instalaciones desatendidas, creacion modificacion de imagenes de SOs),
- Configuracion y mantenimiento y resolucion de problemas.
Mantenimiento y soporte de redes:
- Switching, mantenimiento y troubleshooting de switches.
- Wireless, mantenimiento de wifis.
- Conocimientos de servicios de red DHCP, DNS.
- Soporte de aplicaciones
- Conocimientos y mantenimiento de Sistema Office 365 y de las aplicaciones de colaboracion como Outlook, Teams, OneDrive and SharePoint.
El perfil que requerimos sera una persona:
- Resolutiva y con alta capacidad de organizacion, analitica y metodica
- Conocimientos elevados en: Excel, Word y PowerPoint
- Excelente nivel de ingles. Minimo B2.
- Proactiva, dinamica y organizada
Valoraremos que poseas
- Formacion tecnica en informatica, telecomunicaciones o similar.
- Experiencia en entornos corporativos con alto volumen de usuarios.
- Capacidad para documentar procedimientos y generar reportes tecnicos.
Soft Skills
- Capacidad resolutiva y pensamiento analitico.
- Organizacion y atencion al detalle.
- Proactividad y orientacion al usuario.
- Buenas habilidades de comunicacion y trabajo en equipo.
Que te ofrecemos?
- Feedback continuo y personalizado por parte de tu responsable y mentor.
- Programas de voluntariado y accion social para contribuir con impacto.
- Actividades deportivas y de integracion para fomentar el bienestar y el companerismo.
- Plan de retribucion flexible para adaptar tus beneficios a tus necesidades.
- 23 dias laborales de vacaciones + 3 dias adicionales para que disfrutes de tu tiempo personal.
Por que BIP?
- Las personas en el centro de nuestra cultura.
En BIP te integraras en un entorno dinamico, creativo y colaborativo, donde podras desarrollar tu potencial. - Desafiate a ti mismo.
Trabajaras en contextos diversos, con retos tecnicos y humanos que te permitiran crecer profesionalmente. - Libera tu potencial.
Accederas a formacion continua. - Equilibrio vida-trabajo.
Fomentamos el trabajo flexible y la conciliacion personal, con politicas que apoyan el modelo Agile.
Bip Iberia, en compromiso y coherencia con la Ley Integral para la Igualdad de Trato y la No discriminacion tiene abiertas todas las posiciones de busqueda de perfiles a todas aquellas personas que esten debidamente cualificadas para cubrir la vacante, independientemente de su edad, discapacidad, genero, orientacion sexual o politica, raza o creencia.
BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA, S.L., con NIF B84701903 y contacto enrique.martin@bip-group.com tratara los datos recibidos al aplicar su candidatura en la oferta como responsable del tratamiento, con la finalidad de gestionar el proceso de seleccion actualmente activo en base a la aplicacion de medidas precontractuales del articulo 6.1. b) del GDPR, asi como para futuros procesos de seleccion si su perfil fuera de interes, en base al consentimiento del articulo 6.1 a).
BUSINESS INTEGRATION PARTNERS CONSULTING IBERIA, S.L. no comunicara sus datos a terceros salvo obligacion legal. Asi mismo, el periodo de conservacion de su CV como maximo 1 ano, en el que sera destruido.
Igualmente puede ejercer sus derechos de acceso, rectificacion, supresion, oposicion, limitacion al tratamiento, portabilidad, y a no ser objeto de decisiones individualizadas automatizadas o consultar informacion adicional sobre el tratamiento en el correo: dpo-bipspain@bip-group.com.