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It Helpdesk Jobs (NOW HIRING)

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

The IT Help Desk technician will work with the IT Help Desk team. lead, and manager to work different types of IT help desk support requests. * Field incoming help requests from end users via ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

Barry-Wehmiller Companies

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Barry Wehmiller Group

IT Helpdesk

Dallas, TX · On-site

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Richdale Apartments

IT Helpdesk

Omaha, NE

Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ... Escalate complex problems to senior IT staff as needed. * Assist with new user onboarding and ...

Paper Converting Machine

IT Helpdesk

Dallas, TX

Together, you will help our clients make critical changes to improve their performance and realize ... Identify IT automation and self-service options * Provide clear, customer-focused communication

Woongjin, Inc

IT Helpdesk

Kokomo, IN

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

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It Helpdesk information

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How much do it helpdesk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

More about It Helpdesk jobs
What cities are hiring for It Helpdesk jobs? Cities with the most It Helpdesk job openings:
What are the most commonly searched types of It Helpdesk jobs? The most popular types of It Helpdesk jobs are:
What states have the most It Helpdesk jobs? States with the most job openings for It Helpdesk jobs include:
What job categories do people searching It Helpdesk jobs look for? The top searched job categories for It Helpdesk jobs are:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 3% As Needed, 1% Full Time, and 94% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Western Montana Clinic

Missoula, MT

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Description

At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.

We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. 

     Monday - Friday; occasional evenings or weekends may be required

     This position is in-person on location at 500 W Broadway Street, Missoula Montana

In the IT Helpdesk Technician position, you will:

  • Provide friendly, respectful, and professional support to employees experiencing technical issues
  • Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
  • Listen carefully to user concerns and communicate technical information in a clear and understandable way
  • Troubleshoot basic hardware, software, printer, phone, and account-related issues
  • Escalate more advanced technical problems appropriately when necessary
  • Document support requests accurately within the Helpdesk ticketing system
  • Assist with setup, deployment, and maintenance of computers and related equipment
  • Support IT projects and other departmental tasks as assigned

Benefits offered:

  • Health insurance
  • Life insurance
  • Paid vacation
  • Holiday pay
  • Sick pay
  • 401(k) Plan + match
  • Voluntary benefits - dental, vision, disability
  • Employee assistance program

Minimum Requirements for the IT Helpdesk Technician position:

  • High school diploma or equivalent
  • Helpdesk or IT support experience required
  • Technical coursework, certifications, or college education in Information Technology strongly preferred
  • Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn

The successful IT Helpdesk Technician candidate will be subject to a background check.

An Equal Opportunity Employer 

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