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It Helpdesk Jobs (NOW HIRING)

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

Merakey

Information Technology Helpdesk

Lafayette Hill, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Information Technology Helpdesk to join our team. Schedule: Monday - Friday 8:00am - 4:00pm - Hybrid-remote (3 days onsite, 2 days remote - rotating) Location: 620 East Germantown ...

Alerio Technology Group

IT Helpdesk Technician

Denver, CO · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are looking for a dedicated IT Helpdesk Technician to join our team. The successful candidate will be responsible for providing technical support to our clients through a ticketing system. This ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Impact Business Technology

IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

The Reynolds and Reynolds Company

Proton IT Helpdesk

Atlanta, GA · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

The Reynolds and Reynolds Company

Proton IT Helpdesk

Dallas, TX · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

Black Box Corporation

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Raymond Corporation

IT Helpdesk 1

Addison, TX · On-site

The IT Helpdesk Administrator will be responsible for the deployment and management of IT infrastructure (hardware, software, network, telephony). The Help Desk Administrator will maintain an ...

The Reynolds and Reynolds Company

Proton IT Helpdesk

Raleigh, NC · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an IT Helpdesk Support Technician you will focus on strengthening client relationships by working one-on-one with customers via phone, guiding them through troubleshooting their technical issues.

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Merakey

Information Technology Helpdesk

Lafayette Hill, PA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a Information Technology Helpdesk to join our team. Schedule: Monday - Friday 8:00am - 4:00pm - Hybrid-remote (3 days onsite, 2 days remote - rotating) Location: 620 East Germantown ...

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It Helpdesk information

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How much do it helpdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

Is IT Helpdesk a good career?

IT Helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as system administrator or network technician.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, common software, and remote support can improve chances of securing a helpdesk role.
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What are the most commonly searched types of It Helpdesk jobs?

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What states have the most It Helpdesk jobs?

States with the most job openings for It Helpdesk jobs include:

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The top searched job categories for It Helpdesk jobs are:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Helpdesk

IN2U

Los Angeles, CA

$34.56 - $38.40/hr

Full-time

Posted 25 days ago

Job description

IT Help Desk Specialist (On-Site)

Location: Los Angeles, California

Work Arrangement: 100% On-Site (Remote work is not available)


Position Overview

We are seeking an IT Help Desk Specialist to provide day-to-day technical support for employees working from our Los Angeles office.

This position serves as the first point of contact for end-user technology issues, ensuring timely resolution of hardware, software, account access, and connectivity problems while delivering excellent customer service.

The ideal candidate enjoys troubleshooting technical issues, communicating with users, and working closely with internal IT teams to maintain a productive technology environment.


Primary Responsibilities

  • Respond to employee IT support requests and provide first-level technical assistance.
  • Diagnose and resolve issues involving desktop computers, laptops, printers, mobile devices, and other workplace technology.
  • Troubleshoot Windows and macOS operating systems, Microsoft 365 applications, email, and collaboration platforms.
  • Create, modify, and maintain user accounts, permissions, VPN access, and Active Directory administration.
  • Assist employees with wireless connectivity, VPN access, and other basic networking issues.
  • Record, monitor, and update support tickets through the company's Help Desk/ITSM platform.
  • Escalate complex technical issues to specialized Infrastructure, Systems, or Security teams when necessary.
  • Support employee onboarding and offboarding by preparing equipment, configuring user accounts, and recovering company assets.
  • Maintain accurate inventory records for IT hardware and equipment.
  • Develop and update internal documentation, knowledge base articles, and user reference materials.
  • Ensure all support activities follow company security policies, IT procedures, and compliance requirements.


Minimum Qualifications

  • Previous IT Help Desk experience or a demonstrated interest in pursuing a career in technical support.
  • Working knowledge of computer hardware, operating systems, and common office productivity software.
  • Familiarity with Microsoft Windows and Microsoft Office applications.
  • Strong customer service skills with the ability to communicate technical information clearly.
  • Comfortable working independently in a fully on-site office environment.


Preferred Qualifications

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Experience using Help Desk ticketing or IT Service Management (ITSM) platforms.
  • Familiarity with Active Directory, Microsoft 365 administration, VPNs, and basic networking concepts.
  • Previous experience supporting users within a corporate office setting.
  • Industry certifications such as CompTIA A+, Network+, ITIL, or similar credentials are considered an advantage.


Technical Knowledge

Operating Systems

  • Windows
  • macOS

Software & Applications

  • Microsoft 365
  • Outlook
  • Microsoft Teams
  • Zoom
  • Internal business applications

Tools

  • Help Desk / ITSM Ticketing Systems
  • Remote Support Software

Hardware

  • Desktop Computers
  • Laptops
  • Printers
  • Mobile Devices


Desired Skills

  • Excellent verbal and written communication abilities.
  • Ability to explain technical concepts in a user-friendly manner.
  • Strong organizational and multitasking skills.
  • Detail-oriented with effective problem-solving abilities.
  • Dependable, accountable, and committed to providing high-quality end-user support.


Career Path

IT Help Desk Specialist

⬇

IT Support Engineer / IT Operations

⬇

Systems Engineer / Infrastructure Engineer

⬇

IT Manager / IT Operations Lead


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About IN2U HR

Sourced by ZipRecruiter

We believe jobs are sacred gifts from God. It not only offers daily bread but it is the key to social well being so that people are able to coexist peacefully in communities with opportunities for advancement. Our mission is to create the most Innovative bridge between the hard working workers and the companies striving to make this world a better place.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Englewood Cliffs, NJ, US

Year founded

2013

Social media

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