IT Help Desk
Cincinnati, OH · On-site
They are seeking an IT Help Desk Support Technician to handle support tickets and assist with ... 2 Years of experience Preferred : • Experience in troubleshooting technical issues within ...
IT Help Desk
Cincinnati, OH · On-site
They are seeking an IT Help Desk Support Technician to handle support tickets and assist with ... 2 Years of experience Preferred : • Experience in troubleshooting technical issues within ...
IT Help Desk
Cincinnati, OH · On-site
We have supported our troops throughout the years and love working with veterans. IT Help Desk ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...
IT Help Desk
Cincinnati, OH · On-site
We have supported our troops throughout the years and love working with veterans. IT Help Desk ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...
IT Helpdesk II
Honolulu, HI · On-site
The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in ...
IT Helpdesk II
Honolulu, HI · On-site
The IT Help Desk II also mentors Level I staff, assists with system upgrades, and works closely with the IT Security Manager to ensure system performance, security, and operational efficiency in ...
IT Help Desk
Rochester, NY · On-site
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
IT Help Desk
Rochester, NY · On-site
Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established ...
Help Desk Support Tier II (Pipeline)
Tampa, FL · On-site
$19 - $25.50/hr
Lucayan Technology Solutions LLC is a Veteran Owned Small Business providing advanced IT solutions for government customers. They are looking for an IT Help Desk II Technician to provide Tier 2 ...
Help Desk Support Tier II (Pipeline)
Tampa, FL · On-site
$19 - $25.50/hr
Lucayan Technology Solutions LLC is a Veteran Owned Small Business providing advanced IT solutions for government customers. They are looking for an IT Help Desk II Technician to provide Tier 2 ...
Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization ...
Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization ...
IT Help Desk Engineer
Austin, TX · On-site
Required : • 2+ years of IT help desk, technical support, or related experience. • Strong troubleshooting skills across hardware, software, and networking. • Experience with Windows and macOS ...
IT Help Desk Engineer
Austin, TX · On-site
Required : • 2+ years of IT help desk, technical support, or related experience. • Strong troubleshooting skills across hardware, software, and networking. • Experience with Windows and macOS ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...
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IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...
IT Help Desk Analyst
$18 - $20/hr
IT Tech Needed in the Baton Rouge Area!! Snelling Staffing has an immediate opening for an IT Help Desk Analyst in the Baton Rouge area. This company offers an extensive benefits package with a true ...
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IT Help Desk Analyst
$18 - $20/hr
IT Tech Needed in the Baton Rouge Area!! Snelling Staffing has an immediate opening for an IT Help Desk Analyst in the Baton Rouge area. This company offers an extensive benefits package with a true ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...
IT HELP DESK TECHNICIAN
El Segundo, CA · On-site +1
$50K - $68K/yr
Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...
IT Help Desk Analyst
$55K - $70K/yr
This position is responsible for delivering high-quality Level 1 and Level 2 end-user support while ensuring effective operations and continuous improvement of the IT help desk function. The role ...
IT Help Desk Analyst
$55K - $70K/yr
This position is responsible for delivering high-quality Level 1 and Level 2 end-user support while ensuring effective operations and continuous improvement of the IT help desk function. The role ...
IT Help Desk
$20 - $22/hr
IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:
IT Help Desk
$20 - $22/hr
IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
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IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
High school diploma required. * 2-4 years of relevant IT Help Desk Support experience. * Must be a Microsoft Certified Professional. * A+ certification a plus. * Experience in system configuration.
High school diploma required. * 2-4 years of relevant IT Help Desk Support experience. * Must be a Microsoft Certified Professional. * A+ certification a plus. * Experience in system configuration.
IT Help Desk Technician
Acworth, GA · On-site +1
Tekman Software Solutions, Inc is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. This role is central to ensuring our organization's IT infrastructure runs smoothly ...
IT Help Desk Technician
Acworth, GA · On-site +1
Tekman Software Solutions, Inc is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. This role is central to ensuring our organization's IT infrastructure runs smoothly ...
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
Quick apply
IT Help Desk Technician
$37K - $50K/yr
Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...
IT Help Desk
Redding, CA · On-site
$22 - $32.50/hr
Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.
IT Help Desk
Redding, CA · On-site
$22 - $32.50/hr
Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.
IT Help Desk - Part-Time
Ruston, LA · On-site
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...
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IT Help Desk - Part-Time
Ruston, LA · On-site
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...
IT Help Desk Technician
Wichita, KS · On-site
Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization ...
IT Help Desk Technician
Wichita, KS · On-site
Job Title: IT Help Desk Technician Location: On-Site Position Summary: We are seeking a detail-oriented and customer-focused IT Help Desk Technician to provide front-line support for our organization ...
IT Help Desk - Part-Time
Ruston, LA · On-site
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...
IT Help Desk - Part-Time
Ruston, LA · On-site
Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk - Part-Time Technician Responsibilities * Serve as a professional and competent ...
It Help Desk Ii information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do it help desk ii jobs pay per hour?
As of Jul 29, 2026, the average hourly pay for it help desk ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Help Desk II, and why are they important?
To thrive as an IT Help Desk II, you need strong troubleshooting abilities, in-depth knowledge of operating systems, hardware, and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and network diagnostics is essential. Excellent communication, patience, and problem-solving skills help you provide effective support and build rapport with users. These skills are crucial for minimizing downtime, resolving technical issues efficiently, and ensuring user satisfaction in a fast-paced IT environment.
What are IT Help Desk II technicians?
IT Help Desk II technicians are intermediate-level technical support professionals responsible for resolving more complex computer, software, and network issues than entry-level support staff. They handle escalated support tickets, assist with troubleshooting, and may provide guidance to junior help desk employees. Their work often involves remote and in-person support, maintaining system documentation, and collaborating with other IT teams to ensure smooth technology operations within an organization.
What are some typical challenges faced by IT Help Desk II professionals, and how can they be managed effectively?
IT Help Desk II professionals often encounter complex technical issues that require in-depth troubleshooting, such as network connectivity problems or advanced software errors. Balancing multiple high-priority tickets while maintaining excellent customer service can also be challenging. Staying organized, prioritizing tasks, and continuously updating technical knowledge through training or certifications can help manage these challenges. Collaborating closely with other IT teams and documenting solutions are also essential for long-term success in the role.
What is the difference between It Help Desk Ii vs It Help Desk I?
| Aspect | It Help Desk Ii | It Help Desk I |
|---|---|---|
| Required Certifications | CompTIA A+, Network+ (preferred) | CompTIA A+ (often sufficient) |
| Work Environment | Help desk support, troubleshooting hardware/software issues | Basic support, initial point of contact |
| Employer & Industry Usage | Common in IT departments across various industries | Entry-level role in similar settings |
The main difference between It Help Desk Ii and It Help Desk I lies in experience and complexity of tasks. It Help Desk Ii typically requires more technical knowledge and handles more complex issues, while It Help Desk I focuses on basic support and troubleshooting. Both roles are essential in IT support teams, with It Help Desk Ii often serving as a step above entry-level support.
More about It Help Desk Ii jobs
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