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It Help Desk Ii Jobs (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

Qualifications * 1-2 years of experience in an IT support or help desk role. * Strong understanding of Windows OS , Microsoft 365 , and general networking fundamentals. * Experience with ticketing ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...

Reagent

IT Help Desk Analyst

Ringoes, NJ

$55K - $70K/yr

This position is responsible for delivering high-quality Level 1 and Level 2 end-user support while ensuring effective operations and continuous improvement of the IT help desk function. The role ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

US Tech Solutions

IT Help Desk Support

Woodland, CA

Technician, Information Systems / IT Help Desk Support Location : Woodland Hills , CA 91367 Duration : One year project Job ID : 14958 Pay rate an hour -18.00 an hour Qualifications: * High School ...

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

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All JobsIt Help Desk Ii Jobs

It Help Desk Ii information

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$12

$23

$33

How much do it help desk ii jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for it help desk ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk II, and why are they important?

To thrive as an IT Help Desk II, you need strong troubleshooting abilities, in-depth knowledge of operating systems, hardware, and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and network diagnostics is essential. Excellent communication, patience, and problem-solving skills help you provide effective support and build rapport with users. These skills are crucial for minimizing downtime, resolving technical issues efficiently, and ensuring user satisfaction in a fast-paced IT environment.

What are IT Help Desk II technicians?

IT Help Desk II technicians are intermediate-level technical support professionals responsible for resolving more complex computer, software, and network issues than entry-level support staff. They handle escalated support tickets, assist with troubleshooting, and may provide guidance to junior help desk employees. Their work often involves remote and in-person support, maintaining system documentation, and collaborating with other IT teams to ensure smooth technology operations within an organization.

What are some typical challenges faced by IT Help Desk II professionals, and how can they be managed effectively?

IT Help Desk II professionals often encounter complex technical issues that require in-depth troubleshooting, such as network connectivity problems or advanced software errors. Balancing multiple high-priority tickets while maintaining excellent customer service can also be challenging. Staying organized, prioritizing tasks, and continuously updating technical knowledge through training or certifications can help manage these challenges. Collaborating closely with other IT teams and documenting solutions are also essential for long-term success in the role.

What is the difference between It Help Desk Ii vs It Help Desk I?

AspectIt Help Desk IiIt Help Desk I
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+ (often sufficient)
Work EnvironmentHelp desk support, troubleshooting hardware/software issuesBasic support, initial point of contact
Employer & Industry UsageCommon in IT departments across various industriesEntry-level role in similar settings

The main difference between It Help Desk Ii and It Help Desk I lies in experience and complexity of tasks. It Help Desk Ii typically requires more technical knowledge and handles more complex issues, while It Help Desk I focuses on basic support and troubleshooting. Both roles are essential in IT support teams, with It Help Desk Ii often serving as a step above entry-level support.

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It Help Desk Ii jobs near you
IT Help Desk

IT Help Desk

Inverse Technology Solutions

Cincinnati, OH • On-site

Full-time

Posted 23 days ago

Job description

Job Summary:
Inverse Technology Solutions is a fast-growing company providing IT services for Nationwide Businesses and Fortune 500 Companies. They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn.
Responsibilities:
• open support tickets from clients
• properly identify and assign tickets to the correct group
• work on IT Voice and Data Infrastructure
• work on E-Call Systems
• work on Wireless support
Qualifications:
Required:
• Previous experience working in Help Desk Support or IT Support
• Process-driven with excellent attention to detail
• Ability to handle multiple projects simultaneously and under tight deadlines
• Strong communications skills to effectively communicate technical information to non-technical customers
• Vendor Management skills
• Experience with ticketing systems
• Ability to work in a fast paced environment with minimal supervision
• Outstanding customer service and teamwork skills
• Excellent written and verbal communications skills
• Strong analytical ability
• After hours / On Call support is required
• 1 to 2 Years of experience
Preferred:
• Experience in troubleshooting technical issues within telecommunications networks
• College preferred or High School
Company:
Inverse Technology Solutions provides financial telecom management services in the retail industry. Founded in 1974, the company is headquartered in Cincinnati, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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