ZipRecruiter

Log In

1

It Help Desk Ii Jobs (NOW HIRING)

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... to 2 Years Education Required College preferred or High School Job Status Full Time Benefits:

Ethypharm

IT / Help Desk

New Haven, CT · Remote

NikoHealth is seeking a dependable and technically skilled IT Help Desk Specialist to provide first-line technical support to employees and assist with the effective operation of company hardware ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... IT Required Work Experience: 1-2 Years Travel Requirements: N/A Additional Requirements:

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

Qualifications * 1-2 years of experience in an IT support or help desk role. * Strong understanding of Windows OS , Microsoft 365 , and general networking fundamentals. * Experience with ticketing ...

mendocinofarms

IT HELP DESK TECHNICIAN

$50K - $68K/yr

Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Monday - Friday from 2:00 PM to 10:30 PM Location: This position is based at our Service Center in ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

Ensign Services

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

We are in search of a highly motivated candidate to join our talented Team as an IT Help Desk specialist, responsible for providing first level support and troubleshooting for CLIENT team members.

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

BC Tech Pro

IT Help Desk

Rolling Meadows, IL · On-site

$23/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsIt Help Desk Ii Jobs

It Help Desk Ii information

See salary details

$12

$23

$33

How much do it help desk ii jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for it help desk ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk II?

IT Help Desk II technicians are intermediate-level technical support professionals responsible for resolving more complex computer, software, and network issues than entry-level support staff. They handle escalated support tickets, assist with troubleshooting, and may provide guidance to junior help desk employees. Their work often involves remote and in-person support, maintaining system documentation, and collaborating with other IT teams to ensure smooth technology operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Help Desk II?

To thrive as an IT Help Desk II, you need strong troubleshooting abilities, in-depth knowledge of operating systems, hardware, and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and network diagnostics is essential. Excellent communication, patience, and problem-solving skills help you provide effective support and build rapport with users. These skills are crucial for minimizing downtime, resolving technical issues efficiently, and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by IT Help Desk II professionals, and how can they be managed effectively?

IT Help Desk II professionals often encounter complex technical issues that require in-depth troubleshooting, such as network connectivity problems or advanced software errors. Balancing multiple high-priority tickets while maintaining excellent customer service can also be challenging. Staying organized, prioritizing tasks, and continuously updating technical knowledge through training or certifications can help manage these challenges. Collaborating closely with other IT teams and documenting solutions are also essential for long-term success in the role.

What is the difference between It Help Desk Ii vs It Help Desk I?

AspectIt Help Desk IiIt Help Desk I
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+ (often sufficient)
Work EnvironmentHelp desk support, troubleshooting hardware/software issuesBasic support, initial point of contact
Employer & Industry UsageCommon in IT departments across various industriesEntry-level role in similar settings

The main difference between It Help Desk Ii and It Help Desk I lies in experience and complexity of tasks. It Help Desk Ii typically requires more technical knowledge and handles more complex issues, while It Help Desk I focuses on basic support and troubleshooting. Both roles are essential in IT support teams, with It Help Desk Ii often serving as a step above entry-level support.

More about It Help Desk Ii jobs

What cities are hiring for It Help Desk Ii jobs?

Cities with the most It Help Desk Ii job openings:

What states have the most It Help Desk Ii jobs?

States with the most job openings for It Help Desk Ii jobs include:

What job categories do people searching It Help Desk Ii jobs look for?

The top searched job categories for It Help Desk Ii jobs are:

It Help Desk Ii jobs near you

IT Help Desk

Purposelink Recruitment

Ann Arbor, MI

Full-time

Re-posted 14 days ago

Job description


Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years) NOT looking for Cyber security 
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills