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It Help Desk Ii Jobs (NOW HIRING)

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure Job Summary: As an IT HELP DESK ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Required : • 2+ years of IT help desk, technical support, or related experience. • Strong troubleshooting skills across hardware, software, and networking. • Experience with Windows and macOS ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Monday - Friday from 2:00 PM to 10:30 PM Location: This position is based at our Service Center in ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Qualifications & Skills Must-Haves: * 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment). * Strong troubleshooting skills with ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Technologix

IT Help Desk - Part-Time

Ruston, LA · On-site

Your goals will be to build value for clients that will help protect the company's character and business. IT Help Desk Part-Time Technician Responsibilities * Serve as a professional and competent ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Position Type: Full Time. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night. Location: This ...

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

Perform all assigned desk-side support activities * Display outstanding technical and professional ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

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It Help Desk Ii information

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How much do it help desk ii jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it help desk ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Help Desk II?

IT Help Desk II technicians are intermediate-level technical support professionals responsible for resolving more complex computer, software, and network issues than entry-level support staff. They handle escalated support tickets, assist with troubleshooting, and may provide guidance to junior help desk employees. Their work often involves remote and in-person support, maintaining system documentation, and collaborating with other IT teams to ensure smooth technology operations within an organization.

What are the key skills and qualifications needed to thrive as an IT Help Desk II?

To thrive as an IT Help Desk II, you need strong troubleshooting abilities, in-depth knowledge of operating systems, hardware, and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and network diagnostics is essential. Excellent communication, patience, and problem-solving skills help you provide effective support and build rapport with users. These skills are crucial for minimizing downtime, resolving technical issues efficiently, and ensuring user satisfaction in a fast-paced IT environment.

What are some typical challenges faced by IT Help Desk II professionals, and how can they be managed effectively?

IT Help Desk II professionals often encounter complex technical issues that require in-depth troubleshooting, such as network connectivity problems or advanced software errors. Balancing multiple high-priority tickets while maintaining excellent customer service can also be challenging. Staying organized, prioritizing tasks, and continuously updating technical knowledge through training or certifications can help manage these challenges. Collaborating closely with other IT teams and documenting solutions are also essential for long-term success in the role.

What is the difference between It Help Desk Ii vs It Help Desk I?

AspectIt Help Desk IiIt Help Desk I
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+ (often sufficient)
Work EnvironmentHelp desk support, troubleshooting hardware/software issuesBasic support, initial point of contact
Employer & Industry UsageCommon in IT departments across various industriesEntry-level role in similar settings

The main difference between It Help Desk Ii and It Help Desk I lies in experience and complexity of tasks. It Help Desk Ii typically requires more technical knowledge and handles more complex issues, while It Help Desk I focuses on basic support and troubleshooting. Both roles are essential in IT support teams, with It Help Desk Ii often serving as a step above entry-level support.

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It Help Desk Ii jobs near you

Help Desk II

Middleground Technologies

Chicago, IL

$20.50 - $27.75/hr

Full-time

Re-posted 24 days ago

Job description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.

We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.

This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades. The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.

Qualifications/Requirements: College degree in Computer Science preferred or equivalent work experience. Certifications in A+, MCSA, MCSE preferred or equivalent work experience. Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.

Must have excellent knowledge of Microsoft Office applications and be able to support them. Must have excellent customer service skills. Must be self-directed and have the ability to problem solve.

Must have ability to be disciplined and self sufficient Ability to lift up to 25 lbs. Must have valid driver's license. Preferred to have Managed Service Provider experience Compensation: You will learn an immense number of things at our company.

Background will be checked. Please send your resume and contact information, and one recent IT project you completed. This will be a W2 position.

Professional and city working environment Ideal candidate will live closer to the downtown Chicago area Office located one block east of Union Station Please, no recruiters. Please, do not call us about this position. **posting will be deleted only once the position has been filed.

if posting still up, job still available**

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