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It Help Desk Ii Jobs (NOW HIRING)

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

We have supported our troops throughout the years and love working with veterans. IT Help Desk ... to 2 Years Education Required College preferred or High School Job Type Employee Job Status ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

Qualifications * 1-2 years of experience in an IT support or help desk role. * Strong understanding of Windows OS , Microsoft 365 , and general networking fundamentals. * Experience with ticketing ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Required : • 2+ years of IT help desk, technical support, or related experience. • Strong troubleshooting skills across hardware, software, and networking. • Experience with Windows and macOS ...

Allen Control Systems

IT Help Desk Engineer

Austin, TX · On-site

Required : • 2+ years of IT help desk, technical support, or related experience. • Strong troubleshooting skills across hardware, software, and networking. • Experience with Windows and macOS ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... Tier 2/3 escalation point for complex incidents across hardware, software, networking, and ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE. Location: This position is based at our Service Center in Midvale, UT (no remote options). Schedule:

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE; with a $2 differential for hours worked at night. Location: This position is based at our Service ...

Shasta Community Health Center

IT Help Desk

Redding, CA · On-site

$22 - $32.50/hr

Description Base Pay: $22.00 - $32.50 JOB SUMMARY Under the supervision of the Technology Support Supervisor, this position is responsible for providing telephone and direct IT help desk support.

United Ag & Turf

IT Help Desk

Woodway, TX · On-site

$16 - $18/hr

Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday - Friday with occasional Saturdays. This position will be responsible for the ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Position Overview What you'll be doing as an IT Help Desk Technician: * Support Microsoft Windows desktop and server technologies * Consult with clients and offer guidance on technology use and best ...

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It Help Desk Ii information

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How much do it help desk ii jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for it help desk ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk II, and why are they important?

To thrive as an IT Help Desk II, you need strong troubleshooting abilities, in-depth knowledge of operating systems, hardware, and software, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and network diagnostics is essential. Excellent communication, patience, and problem-solving skills help you provide effective support and build rapport with users. These skills are crucial for minimizing downtime, resolving technical issues efficiently, and ensuring user satisfaction in a fast-paced IT environment.

What are IT Help Desk II technicians?

IT Help Desk II technicians are intermediate-level technical support professionals responsible for resolving more complex computer, software, and network issues than entry-level support staff. They handle escalated support tickets, assist with troubleshooting, and may provide guidance to junior help desk employees. Their work often involves remote and in-person support, maintaining system documentation, and collaborating with other IT teams to ensure smooth technology operations within an organization.

What are some typical challenges faced by IT Help Desk II professionals, and how can they be managed effectively?

IT Help Desk II professionals often encounter complex technical issues that require in-depth troubleshooting, such as network connectivity problems or advanced software errors. Balancing multiple high-priority tickets while maintaining excellent customer service can also be challenging. Staying organized, prioritizing tasks, and continuously updating technical knowledge through training or certifications can help manage these challenges. Collaborating closely with other IT teams and documenting solutions are also essential for long-term success in the role.

What is the difference between It Help Desk Ii vs It Help Desk I?

AspectIt Help Desk IiIt Help Desk I
Required CertificationsCompTIA A+, Network+ (preferred)CompTIA A+ (often sufficient)
Work EnvironmentHelp desk support, troubleshooting hardware/software issuesBasic support, initial point of contact
Employer & Industry UsageCommon in IT departments across various industriesEntry-level role in similar settings

The main difference between It Help Desk Ii and It Help Desk I lies in experience and complexity of tasks. It Help Desk Ii typically requires more technical knowledge and handles more complex issues, while It Help Desk I focuses on basic support and troubleshooting. Both roles are essential in IT support teams, with It Help Desk Ii often serving as a step above entry-level support.

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It Help Desk Ii jobs near you

Help Desk II

Middleground It

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Re-posted 24 days ago

Job description

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude.
We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area.
This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware. This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.
The Help Desk II Technician is responsible for the continuous operation of all including personal computers, laptops, mobile devices, local and remote storage, telecommunications, printers, copiers, meeting room audio-visual support, desktop software support and network troubleshooting for clients.
Qualifications/Requirements:
  • College degree in Computer Science preferred or equivalent work experience.
  • Certifications in A+, MCSA, MCSE preferred or equivalent work experience.
  • Must have a minimum of 3-5 years' work experience as a Help Desk II Technician in a corporate environment.
  • Must have excellent knowledge of Microsoft Office applications and be able to support them.
  • Must have excellent customer service skills.
  • Must be self-directed and have the ability to problem solve.
  • Must have ability to be disciplined and self sufficient
  • Ability to lift up to 25 lbs.
  • Must have valid driver's license.
  • Preferred to have Managed Service Provider experience

Compensation:
You will learn an immense number of things at our company.
Background will be checked.
Please send your resume and contact information, and one recent IT project you completed.
This will be a W2 position.
Professional and city working environment
Ideal candidate will live closer to the downtown Chicago area
Office located one block east of Union Station
Please, no recruiters!
Please, do not call us about this position!
**posting will be deleted only once the position has been filed. if posting still up, job still available**

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