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Remote Tier 1 Helpdesk Jobs (NOW HIRING)

Senture

Help Desk Call Center Representative

$17.50 - $22.50/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!

Senture

Help Desk Call Center Representative

$18 - $23/hr

Overview The Tier 1 Helpdesk Call Center Representative (CSR) will be responsible for providing ... This position is fully remote (work from home). Important: You must complete assessments!

TEKsystems

IT Helpdesk Support - Remote

Greensboro, NC · Remote

$20/hr

A Child Learning Education Company is hiring a 100% Remote Tier 1 IT Helpdesk Technician to join the team for a great opportunity! * Will be supporting the App Support Team to assist with Password ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

Tier One Funding

Account Executive

Remote flexibility At Tier One Funding, we strive to build a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a ...

i-Tech Support

Helpdesk Technician Level 2

Orlando, FL · Remote

$18.75 - $25.25/hr

You will work closely with Tier 1 support staff, system administrators, and other IT teams to ... Strong knowledge with our ticketing systems, remote support tools, and system monitoring tools.

Agfa

Customer Support Analyst, Tier 1

OR · Remote

... help healthcare providers achieve their clinical, operational and business strategies. The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services.

CW IT SUPPORT INC

Tier 1 Support Technician

Wilmington, NC · On-site +1

$35K - $40K/yr

We have a great team to call out upon if you get stuck, or you can be that team member to help grow ... Work primarily in a remote support role servicing clients in Eastern NC and surrounding areas.

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Remote Tier 1 Helpdesk information

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How much do remote tier 1 helpdesk jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Remote Tier 1 Helpdesk?

A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.

What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?

AspectRemote Tier 1 HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, HDI Customer ServiceCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk ticketing systems, customer callsAdvanced troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, software/hardware support
Search IntentBasic troubleshooting, first-level supportComplex issues, second-level support

Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.

What are the key skills and qualifications needed to thrive as a Remote Tier 1 Helpdesk, and why are they important?

To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.

What are some common challenges faced by Remote Tier 1 Helpdesk professionals, and how can they be managed?

Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.
What cities are hiring for Remote Tier 1 Helpdesk jobs? Cities with the most Remote Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Remote Tier 1 Helpdesk jobs? States with the most job openings for Remote Tier 1 Helpdesk jobs include:
Remote Tier 1 Helpdesk jobs near you
DAI Support Subject Matter Expert (SME)

DAI Support Subject Matter Expert (SME)

enGenius Consulting Group

Virginia Beach, VA • Remote

$87K - $109K/yr

Full-time

Posted 12 days ago

Job description

Salary:

Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, Virginia Beach, VA


Job Title: DAI Support Subject Matter Expert (SME)


Location: Virginia Beach, VA (fully remote position, on-site travel may be required)


Employment Type: Full-Time


About the Role: Provide Tier 1 end-user helpdesk support and functional expertise for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment.


Key Responsibilities

  • Provide Tier 1 helpdesk support
  • Develop and maintain training materials based on recurring user issues and support trends
  • Contribute to reporting and business intelligence development to address gaps in existing analytics
  • Maintain accurate, current records within the ticketing and issue-tracking systems
  • Maintain working knowledge of related financial system functions, including procurement, cost accounting, and time and labor processes


Minimum Qualifications

  • Bachelor's degree in a related discipline and 10 years of experience with DAI/Oracle Federal Financials,
  • Expertise in Order to Cash (O2C) and Oracle Analytics Server (OAS)/Business Intelligence
  • General working knowledge of related DAI functions including User Management (UMX), Budget to Report, Cost Accounting, and Oracle Time and Labor (OTL)
  • Customer service and troubleshooting skills; comfortable working Tier 1 helpdesk triage
  • Must be eligible to work fully remote with periodic on-site availability in Virginia Beach, VA
  • Must be a U.S. citizen, eligible for NIPRNET/CAC access, and able to pass a background check


enGenius Consulting Group is an Equal Opportunity Employer

M/F/D/V