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Evening Tier 1 Helpdesk Jobs (NOW HIRING)

Exact IT Consulting

Tier 1 Helpdesk Support

Indianapolis, IN · On-site

$19 - $25.75/hr

... Vision insurance Tier 1 Helpdesk Technician Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically ...

Navstar

Tier 1 Helpdesk

Fort Belvoir, VA · On-site

$23.25 - $31.75/hr

At least one (1) year of experience using remote desktop or remote takeover tools * Proven ability to meet and maintain service level goals (SLAs) and performance targets How you will wow us:

New

Rappahannock IT

Tier 1 Helpdesk Analyst

Fredericksburg, VA · On-site

$20.25 - $27.75/hr

The Tier 1 Helpdesk Analyst will be the first point of contact for client support requests, resolving day-to-day IT issues and providing remote support, while also contributing to internal knowledge ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... on Jun 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

... on Jun 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong ...

TGI MAIN COMPANY

Helpdesk Tier 1

Boca Raton, FL · On-site

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

TGI MAIN COMPANY

Helpdesk Tier 1

Cherry Hill, NJ

$50K - $60K/yr

Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office Center) Job Type: Contract 1+ year (with possible extension) Interview: In-person (1 hour) Work Schedule ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office Center) Job Type: Contract 1+ year (with possible extension) Interview: In-person (1 hour) Work Schedule ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

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Evening Tier 1 Helpdesk information

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How much do evening tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for evening tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Evening Tier 1 Helpdesk, and why are they important?

To thrive as an Evening Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure prompt and accurate issue resolution, contributing to user satisfaction and efficient IT support operations during evening hours.

What are the most common challenges faced by an Evening Tier 1 Helpdesk technician, and how can they be managed effectively?

Evening Tier 1 Helpdesk technicians often encounter challenges such as handling higher call volumes during peak hours, resolving issues with limited access to specialized support, and managing requests from users in different time zones. To manage these effectively, it's important to develop strong troubleshooting skills, maintain clear and empathetic communication, and utilize knowledge bases and documentation to resolve issues independently. Building good relationships with team members and leveraging shift handover notes can also help ensure smooth transitions and consistent support for end-users.

What is an Evening Tier 1 Helpdesk?

An Evening Tier 1 Helpdesk is a customer support role that provides basic technical assistance to users during evening hours. Tier 1 support typically handles initial inquiries, troubleshooting common problems, and resolving simple issues related to hardware, software, or network connectivity. If the issue is more complex, Tier 1 staff escalate it to higher-level support teams. This role is essential for organizations that require helpdesk coverage outside traditional business hours to ensure continuous support for their users.

What is the difference between Evening Tier 1 Helpdesk vs Night Shift Customer Support Representative?

AspectEvening Tier 1 HelpdeskNight Shift Customer Support Representative
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service experience, communication skills, sometimes basic technical knowledge
Work EnvironmentHelpdesk or IT support center, technical troubleshootingCall centers, customer service departments, remote or on-site
Industry UsageIT, technology, corporate supportRetail, telecommunications, service industries
Search & Comparison IntentTechnical support roles with evening hoursCustomer service roles during night shifts

While both roles involve support during evening or night hours, the Evening Tier 1 Helpdesk focuses on technical IT support, requiring relevant certifications and troubleshooting skills. The Night Shift Customer Support Representative emphasizes customer service skills in a broader industry context, often with less technical focus. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Evening Tier 1 Helpdesk jobs
What cities are hiring for Evening Tier 1 Helpdesk jobs? Cities with the most Evening Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Evening Tier 1 Helpdesk jobs? States with the most job openings for Evening Tier 1 Helpdesk jobs include:
What job categories do people searching Evening Tier 1 Helpdesk jobs look for? The top searched job categories for Evening Tier 1 Helpdesk jobs are:
Evening Tier 1 Helpdesk jobs near you
Infographic showing various Evening Tier 1 Helpdesk job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Tier 1 Helpdesk Technician

Tier 1 Helpdesk Technician

EXECUTIVE 1 HOLDING COMPANY

Silver Spring, MD

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

All potential candidates must be eligible for a Public Trust Security Clearance.

Location: FDA White Oak Campus - 10903 New Hampshire Ave, Silver Spring, MD 20903

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • Paid Federal Holidays
  • 401(k) Matching

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

JOB REQUIREMENTS:

  • The Help Desk Technician should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis.
  • They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

EDUCATION REQUIREMENTS:

  • Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

As an equal opportunity employer, HumanTouch LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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