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Evening Tier 1 Helpdesk Jobs (NOW HIRING)

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

New

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41639 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25699): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25364): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

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All JobsEvening Tier 1 Helpdesk Jobs

Evening Tier 1 Helpdesk information

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$33

How much do evening tier 1 helpdesk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for evening tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an evening tier 1 helpdesk?

To thrive as an Evening Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure prompt and accurate issue resolution, contributing to user satisfaction and efficient IT support operations during evening hours.

What is the difference between Evening Tier 1 Helpdesk vs Night Shift Customer Support Representative?

AspectEvening Tier 1 HelpdeskNight Shift Customer Support Representative
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service experience, communication skills, sometimes basic technical knowledge
Work EnvironmentHelpdesk or IT support center, technical troubleshootingCall centers, customer service departments, remote or on-site
Industry UsageIT, technology, corporate supportRetail, telecommunications, service industries
Search & Comparison IntentTechnical support roles with evening hoursCustomer service roles during night shifts

While both roles involve support during evening or night hours, the Evening Tier 1 Helpdesk focuses on technical IT support, requiring relevant certifications and troubleshooting skills. The Night Shift Customer Support Representative emphasizes customer service skills in a broader industry context, often with less technical focus. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is an evening tier 1 helpdesk?

An Evening Tier 1 Helpdesk is a customer support role that provides basic technical assistance to users during evening hours. Tier 1 support typically handles initial inquiries, troubleshooting common problems, and resolving simple issues related to hardware, software, or network connectivity. If the issue is more complex, Tier 1 staff escalate it to higher-level support teams. This role is essential for organizations that require helpdesk coverage outside traditional business hours to ensure continuous support for their users.

What are the most common challenges faced by an evening tier 1 helpdesk technician, and how can they be managed effectively?

Evening Tier 1 Helpdesk technicians often encounter challenges such as handling higher call volumes during peak hours, resolving issues with limited access to specialized support, and managing requests from users in different time zones. To manage these effectively, it's important to develop strong troubleshooting skills, maintain clear and empathetic communication, and utilize knowledge bases and documentation to resolve issues independently. Building good relationships with team members and leveraging shift handover notes can also help ensure smooth transitions and consistent support for end-users.
What cities are hiring for Evening Tier 1 Helpdesk jobs? Cities with the most Evening Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Evening Tier 1 Helpdesk jobs? States with the most job openings for Evening Tier 1 Helpdesk jobs include:
Evening Tier 1 Helpdesk jobs near you
Infographic showing various Evening Tier 1 Helpdesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 1 Helpdesk Support

Utah Communications Authority

North Salt Lake, UT • On-site

$25 - $32/hr

Full-time

Posted yesterday

New

Job description

Tier 1 Helpdesk Support
UTAH COMMUNICATIONS AUTHORITY JOB DESCRIPTION
Title: Tier 1 Helpdesk Support Status: Full Time FLSA Exempt: Non-Exempt
GENERAL JOB DESCRIPTION
The Utah Communications Authority (UCA) is an independent state agency charged with providing and
maintaining a radio communications network (“network”) on a statewide basis for the benefit and use of
local, state, and federal agencies. The UCA network has taken on an increasing portion of the state's
public safety communications and today supports more than 44,000 user radios and consists of over 144
communication sites.
The Tier 1 Helpdesk Support technician serves as the first point of contact for user requests and
incidents — receiving, logging, classifying, and resolving common issues — while diagnosing and
resolving network issues, maintaining our network infrastructure, and collaborating with others to ensure
the success of UCA's network's performance.
It is UCA's intention to eventually hire multiple Tier 1 Helpdesk Support technicians to have 24 X 7
coverage.
EXAMPLES OF TASKS/DUTIES
• Receive and log user requests and incidents.
• Provide initial responses using standardized procedures, knowledge bases, and service catalogs.
• Classify and prioritize tickets based on urgency and impact.
• Resolve common issues quickly to minimize downtime and maintain a smooth workflow for higher
tiers.
• Monitor all alarms associated with the network.
• Troubleshooting by sorting issues and making the network function properly.
• Providing technical end-user support, performing troubleshooting, and resolving network issues.
• Dispatch technicians to perform emergency repairs. This will require monitoring of our fleet to
determine the closest technician. They will also need to perform a comprehensive handoff of events
and outstanding items that will need to be addressed during the next shift.
• Running diagnostic tests on communication between computers, routers, modems, and servers.
• Completing required daily tracking sheet.
• Attend meetings as required.
• Regular attendance.
• Other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES, AND TYPICAL QUALIFICATIONS
(Includes knowledge, skills, and abilities required upon entry into position and trainable after entry into
position)
• Troubleshooting skills
• Use computer relational database software.
• Enter, transcribe, record, store, and/or maintain information in either written or electronic form.
• Establish, organize, and/or maintain files.
• Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and
propose quality solutions.
• Operate office equipment.
• Principles, practices, and procedures of an office environment.
• Review and/or edit documents for accuracy and completeness.
• Operate a computer keyboard.
• Find, gather, and collect information or data.
• Applicable laws, rules, regulations, and/or policies and procedures.
• Speak clearly, concisely, and effectively; listen to, and understand, information and ideas as
presented verbally.
• Communicate information and ideas clearly, and concisely, in writing; read and understand
information presented in writing.
• Dealing with people in a manner which shows sensitivity, tact, and professionalism.
• Other duties as assigned.
OTHER REQUIREMENTS
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe
use of office equipment, avowing trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some
walking; standing; bending; carrying light items; driving an automobile, etc. Special physical
demands are not required to perform the work.