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Evening Tier 1 Helpdesk Jobs (NOW HIRING)

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Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Olsten

Tier 1 Helpdesk Associate

Florence, SC

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

Olsten

Tier 1 Helpdesk Associate

Florence, SC · On-site

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

The Tech Consultants

Be Seen First

Tier 1 Helpdesk Technician

Woodland Hills, CA · On-site

$50K - $60K/yr

Position Summary The Tier 1 Technician will troubleshoot basic to moderately complex issues, follow ... helpdesk, desktop support, or customer service experience (MSP experience preferred) * Strong ...

New

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

... tier. By walking users through basic solutions and self-help resources, you aim to resolve straightforward issues on first contact and deliver an excellent customer experience under pressure.

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

... tier. By walking users through basic solutions and self-help resources, you aim to resolve straightforward issues on first contact and deliver an excellent customer experience under pressure.

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

AAC Inc

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

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How much do evening tier 1 helpdesk jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for evening tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an evening tier 1 helpdesk?

An Evening Tier 1 Helpdesk is a customer support role that provides basic technical assistance to users during evening hours. Tier 1 support typically handles initial inquiries, troubleshooting common problems, and resolving simple issues related to hardware, software, or network connectivity. If the issue is more complex, Tier 1 staff escalate it to higher-level support teams. This role is essential for organizations that require helpdesk coverage outside traditional business hours to ensure continuous support for their users.

What are the key skills and qualifications needed to thrive as an evening tier 1 helpdesk?

To thrive as an Evening Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service skills, and often a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure prompt and accurate issue resolution, contributing to user satisfaction and efficient IT support operations during evening hours.

What are the most common challenges faced by an evening tier 1 helpdesk technician, and how can they be managed effectively?

Evening Tier 1 Helpdesk technicians often encounter challenges such as handling higher call volumes during peak hours, resolving issues with limited access to specialized support, and managing requests from users in different time zones. To manage these effectively, it's important to develop strong troubleshooting skills, maintain clear and empathetic communication, and utilize knowledge bases and documentation to resolve issues independently. Building good relationships with team members and leveraging shift handover notes can also help ensure smooth transitions and consistent support for end-users.

What is the difference between Evening Tier 1 Helpdesk vs Night Shift Customer Support Representative?

AspectEvening Tier 1 HelpdeskNight Shift Customer Support Representative
CredentialsBasic IT certifications (e.g., CompTIA A+), relevant experienceCustomer service experience, communication skills, sometimes basic technical knowledge
Work EnvironmentHelpdesk or IT support center, technical troubleshootingCall centers, customer service departments, remote or on-site
Industry UsageIT, technology, corporate supportRetail, telecommunications, service industries
Search & Comparison IntentTechnical support roles with evening hoursCustomer service roles during night shifts

While both roles involve support during evening or night hours, the Evening Tier 1 Helpdesk focuses on technical IT support, requiring relevant certifications and troubleshooting skills. The Night Shift Customer Support Representative emphasizes customer service skills in a broader industry context, often with less technical focus. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What cities are hiring for Evening Tier 1 Helpdesk jobs?

Cities with the most Evening Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

What states have the most Evening Tier 1 Helpdesk jobs?

States with the most job openings for Evening Tier 1 Helpdesk jobs include:

Evening Tier 1 Helpdesk jobs near you
Infographic showing various Evening Tier 1 Helpdesk job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Tier 1 Helpdesk Technician

Silver Spring, MD • On-site

EXECUTIVE 1 HOLDING COMPANY
51 - 200 employees
Learn more about EXECUTIVE 1 HOLDING COMPANYexternal

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. During the training period, agents are expected on-site for an 8-hour shift, Monday through Friday, between the hours of 7:00 AM and 5:30 PM. After training is completed, a permanent schedule will be assigned based on the operational needs of the Help Desk. Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

Job Requirements:

  •  Demonstrate the core competencies of communication, teamwork, adaptability, innovative outlook, and problem analysis.
  • Excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

Education Requirements:

  • Help Desk Technicians should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • 401(k) Matching

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