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3Rd Shift Tier 1 Helpdesk Jobs (NOW HIRING)

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Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

... tier. By walking users through basic solutions and self-help resources, you aim to resolve ... Day Shift: 8:00am - 4:30pm Swing Shift: 11:30am - 8:00pm Night Shift: 8:45pm - 5:15am ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Tier 1 Helpdesk Support

Coppell, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

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How much do 3rd shift tier 1 helpdesk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for 3rd shift tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a 3rd shift tier 1 helpdesk?

A 3rd Shift Tier 1 Helpdesk is an entry-level IT support role that operates during overnight hours, typically covering late-night to early-morning shifts. Employees in this position are the first point of contact for users experiencing technical issues, such as problems with hardware, software, or network connectivity. Their main responsibilities include troubleshooting basic problems, creating support tickets, and escalating complex issues to higher-level support teams. This shift is essential for organizations that require 24/7 technical support to keep operations running smoothly outside of regular business hours.

What are the key skills and qualifications needed to thrive as a 3rd shift tier 1 helpdesk technician?

To thrive as a 3rd Shift Tier 1 Helpdesk technician, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems (like ServiceNow or Zendesk), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage issues during off-peak hours. These abilities ensure prompt and effective technical support, maintain system uptime, and provide a positive user experience when resources may be limited.

What are some unique challenges of working as a 3rd shift tier 1 helpdesk technician?

Working the 3rd shift as a Tier 1 Helpdesk technician often means handling IT support requests during overnight hours, when direct supervision and resource availability may be limited. You may encounter issues that require independent problem-solving and strong communication skills to remotely assist users across various time zones. To succeed, it's important to be self-motivated, comfortable with night schedules, and proactive in documenting incidents for seamless handoff to daytime teams. Regularly updating your technical skills and participating in team briefings can also help you stay effective in a less traditional work environment.

What cities are hiring for 3Rd Shift Tier 1 Helpdesk jobs?

Cities with the most 3Rd Shift Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

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What states have the most 3Rd Shift Tier 1 Helpdesk jobs?

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3Rd Shift Tier 1 Helpdesk jobs near you

Tier 1 Helpdesk Technician

EXECUTIVE 1 HOLDING COMPANY

Silver Spring, MD

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. During the training period, agents are expected on-site for an 8-hour shift, Monday through Friday, between the hours of 7:00 AM and 5:30 PM. After training is completed, a permanent schedule will be assigned based on the operational needs of the Help Desk. Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

Job Requirements:

  •  Demonstrate the core competencies of communication, teamwork, adaptability, innovative outlook, and problem analysis.
  • Excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

Education Requirements:

  • Help Desk Technicians should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • 401(k) Matching

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