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3Rd Shift Tier 1 Helpdesk Jobs (NOW HIRING)

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Tier 1 Helpdesk Technician Technology and Computer-related Washington, DC • Full-Time/Regular Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and ...

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK · On-site

$23.40/hr

... tier. By walking users through basic solutions and self-help resources, you aim to resolve ... Day Shift: 8:00am - 4:30pm Swing Shift: 11:30am - 8:00pm Night Shift: 8:45pm - 5:15am ...

The Tech Consultants

Be Seen First

Tier 1 Helpdesk Technician

Woodland Hills, CA · On-site

$50K - $60K/yr

Position Summary The Tier 1 Technician will troubleshoot basic to moderately complex issues, follow ... helpdesk, desktop support, or customer service experience (MSP experience preferred) * Strong ...

AAC

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Tier 1 Helpdesk Technician Technology and Computer-related Washington, DC • Full-Time/Regular Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and ...

Insight Global

Tier 1 Helpdesk Technician

Minneapolis, MN · On-site

$20 - $22/hr

An employer is seeking a highly skilled Tier I Helpdesk Technician to join one of our largest national and most established financial institutions in North America. In this role you'll be joining the ...

TEKsystems

Tier 1 Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Tier 1 Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Simpatico Systems

Tier 1 Helpdesk Engineer

The Colony, TX · On-site

$21 - $26/hr

The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...

TEKsystems

Tier 1 Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

AAC Inc

Tier 1 Helpdesk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

Aac-Inc

Tier 1 Helpdesk Technician

Washington, DC · On-site

$55 - $75/hr

Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email ...

Simpatico Systems

Tier 1 Helpdesk Engineer

Lubbock, TX · On-site

$18 - $25/hr

The Simpatico Systems helpdesk provides both proactive and reactive support for customer environments, by responding to monitoring alerts, answering customer calls/emails/chats, and identifying ...

TEKsystems

Tier 1 Helpdesk Support

Irving, TX · Hybrid

$16.25 - $18/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

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$12

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How much do 3rd shift tier 1 helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for 3rd shift tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a 3rd shift tier 1 helpdesk?

A 3rd Shift Tier 1 Helpdesk is an entry-level IT support role that operates during overnight hours, typically covering late-night to early-morning shifts. Employees in this position are the first point of contact for users experiencing technical issues, such as problems with hardware, software, or network connectivity. Their main responsibilities include troubleshooting basic problems, creating support tickets, and escalating complex issues to higher-level support teams. This shift is essential for organizations that require 24/7 technical support to keep operations running smoothly outside of regular business hours.

What are the key skills and qualifications needed to thrive as a 3rd shift tier 1 helpdesk technician?

To thrive as a 3rd Shift Tier 1 Helpdesk technician, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a high school diploma or equivalent. Familiarity with ticketing systems (like ServiceNow or Zendesk), remote desktop tools, and common operating systems is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage issues during off-peak hours. These abilities ensure prompt and effective technical support, maintain system uptime, and provide a positive user experience when resources may be limited.

What are some unique challenges of working as a 3rd shift tier 1 helpdesk technician?

Working the 3rd shift as a Tier 1 Helpdesk technician often means handling IT support requests during overnight hours, when direct supervision and resource availability may be limited. You may encounter issues that require independent problem-solving and strong communication skills to remotely assist users across various time zones. To succeed, it's important to be self-motivated, comfortable with night schedules, and proactive in documenting incidents for seamless handoff to daytime teams. Regularly updating your technical skills and participating in team briefings can also help you stay effective in a less traditional work environment.

What cities are hiring for 3Rd Shift Tier 1 Helpdesk jobs?

Cities with the most 3Rd Shift Tier 1 Helpdesk job openings:

What are the most commonly searched types of Tier 1 Helpdesk jobs?

The most popular types of Tier 1 Helpdesk jobs are:

What states have the most 3Rd Shift Tier 1 Helpdesk jobs?

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3Rd Shift Tier 1 Helpdesk jobs near you

Tier 1 Helpdesk

Deploy

Huntsville, AL • On-site

$15 - $17/hr

Full-time

Re-posted 26 days ago

Job description

This request for personnel is to support our client's Service Desk. The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care.

This position will require the candidate to provide technical support to include, but not limited to, the following areas:


  • Service Now

  • Supporting Virtual Environments (VDIs and VPNs).

  • Various healthcare-related applications.

  • Windows 10 and 11 operating systems

  • All Microsoft and Google Products

  • Bomgar


Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 daily calls. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.

Candidate(s) must possess the following:

  • Excellent communication skills, both written and verbal

  • Above average ability to interpret, analyze, troubleshoot, and resolve technical problems

  • Must be decisive, conscientious, and interact well in a team environment

  • Have a strong desire to learn and the  ability to follow policies and procedures

  • Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment

  • Must be self-motivated and self-driven

  • Ability to work under limited supervision


Preferred Education and Experience:

High School Diploma or Equivalent is required.
Experience with the following is preferred:

  • Enterprise-level Service Desk

  • Knowledge of the healthcare environment

  • Onsite Support


Desired Skills/Certifications:

Windows 10 and 11 operating systems

Certification(s) preferred but not mandatory

  • CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician

Additional Requirements:

  • 24/7 coverage is required, and you must be willing to work after hours and Holidays

  • 1 to 2 years of customer service experience preferred

  • 1 to 2 years working at an enterprise-level help desk is preferred.