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Overnight Tier 1 Helpdesk Jobs (NOW HIRING)

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Olsten

Tier 1 Helpdesk Associate

Florence, SC

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

New

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41639 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Olsten

Tier 1 Helpdesk Associate

Florence, SC · On-site

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

New

Olsten

Tier 1 Helpdesk Associate

Florence, SC

$18/hr

Tier 1 Helpdesk Associate Pay: $18.00/hour (based on experience) Schedule: Monday-Friday, 8:00 AM - 5:00 PM Are you looking to grow your IT career? Olsten Staffing is seeking a Tier 1 Helpdesk ...

New

Bowhead

Tier 1 Helpdesk Technician

Oklahoma City, OK

$17.25 - $23.25/hr

Overview Tier 1 Helpdesk Technician (EITAAS-2026-25699): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...

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All JobsTier 1 Helpdesk JobsOvernight Tier 1 Helpdesk Jobs

Overnight Tier 1 Helpdesk information

See salary details

$21.5K

$63.1K

$118.5K

How much do overnight tier 1 helpdesk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for overnight tier 1 helpdesk in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What is an overnight Tier 1 Helpdesk?

Overnight Tier 1 Helpdesk jobs involve providing basic technical support and troubleshooting to customers or employees during overnight hours. These roles typically serve as the first point of contact for IT-related issues, such as password resets, connectivity problems, and software or hardware questions. Tier 1 helpdesk staff follow scripts or documented solutions to resolve common problems and escalate more complex issues to higher-level support. Working overnight may also involve monitoring systems and responding quickly to incidents that arise outside regular business hours.

What are the key skills and qualifications needed to thrive as an overnight Tier 1 Helpdesk?

To thrive as an Overnight Tier 1 Helpdesk, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant associate’s degree or equivalent experience. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is typically required. Strong communication, active listening, and the ability to remain calm under pressure are important soft skills for this role. These abilities ensure timely resolution of user issues, maintain service quality during off-hours, and support smooth IT operations around the clock.

What is the difference between Overnight Tier 1 Helpdesk vs Night Shift Support Technician?

AspectOvernight Tier 1 HelpdeskNight Shift Support Technician
CertificationsCompTIA A+, Network+ often preferredSimilar certifications, often CompTIA A+
Work EnvironmentHelpdesk call centers, remote supportOn-site or remote technical support roles
Industry UsageIT service providers, corporate ITIT support, technical service companies
Job FocusHandling user issues, troubleshooting software/hardwareResolving technical problems, maintaining systems

Both roles involve technical support and require similar certifications. The main difference lies in the job focus: Overnight Tier 1 Helpdesk primarily handles user inquiries and basic troubleshooting via helpdesk systems, while Night Shift Support Technicians may perform more hands-on technical repairs and system maintenance. Both roles are essential in IT support operations, often working overnight shifts to ensure 24/7 service availability.

What are the unique challenges of working as an overnight Tier 1 Helpdesk, and how can I prepare for them?

Working overnight as a Tier 1 Helpdesk technician often means handling technical issues during off-peak hours, which can include troubleshooting critical incidents with limited in-house support. You may need to work independently, prioritize urgent requests, and manage your time effectively while maintaining a high standard of customer service. Adjusting to a night schedule can be challenging, so establishing a consistent sleep routine and practicing strong self-care are important. Collaboration with day-shift teams via thorough documentation and clear handoffs is also key to ensuring seamless service for clients.
More about Overnight Tier 1 Helpdesk jobs
What cities are hiring for Overnight Tier 1 Helpdesk jobs? Cities with the most Overnight Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Overnight Tier 1 Helpdesk jobs? States with the most job openings for Overnight Tier 1 Helpdesk jobs include:
What job categories do people searching Overnight Tier 1 Helpdesk jobs look for? The top searched job categories for Overnight Tier 1 Helpdesk jobs are:
Overnight Tier 1 Helpdesk jobs near you
Infographic showing various Overnight Tier 1 Helpdesk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Tier 1 Helpdesk Support

Utah Communications Authority

North Salt Lake, UT • On-site

$25 - $32/hr

Full-time

Posted 3 days ago

New

Job description

Tier 1 Helpdesk Support
UTAH COMMUNICATIONS AUTHORITY JOB DESCRIPTION
Title: Tier 1 Helpdesk Support Status: Full Time FLSA Exempt: Non-Exempt
GENERAL JOB DESCRIPTION
The Utah Communications Authority (UCA) is an independent state agency charged with providing and
maintaining a radio communications network (“network”) on a statewide basis for the benefit and use of
local, state, and federal agencies. The UCA network has taken on an increasing portion of the state's
public safety communications and today supports more than 44,000 user radios and consists of over 144
communication sites.
The Tier 1 Helpdesk Support technician serves as the first point of contact for user requests and
incidents — receiving, logging, classifying, and resolving common issues — while diagnosing and
resolving network issues, maintaining our network infrastructure, and collaborating with others to ensure
the success of UCA's network's performance.
It is UCA's intention to eventually hire multiple Tier 1 Helpdesk Support technicians to have 24 X 7
coverage.
EXAMPLES OF TASKS/DUTIES
• Receive and log user requests and incidents.
• Provide initial responses using standardized procedures, knowledge bases, and service catalogs.
• Classify and prioritize tickets based on urgency and impact.
• Resolve common issues quickly to minimize downtime and maintain a smooth workflow for higher
tiers.
• Monitor all alarms associated with the network.
• Troubleshooting by sorting issues and making the network function properly.
• Providing technical end-user support, performing troubleshooting, and resolving network issues.
• Dispatch technicians to perform emergency repairs. This will require monitoring of our fleet to
determine the closest technician. They will also need to perform a comprehensive handoff of events
and outstanding items that will need to be addressed during the next shift.
• Running diagnostic tests on communication between computers, routers, modems, and servers.
• Completing required daily tracking sheet.
• Attend meetings as required.
• Regular attendance.
• Other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES, AND TYPICAL QUALIFICATIONS
(Includes knowledge, skills, and abilities required upon entry into position and trainable after entry into
position)
• Troubleshooting skills
• Use computer relational database software.
• Enter, transcribe, record, store, and/or maintain information in either written or electronic form.
• Establish, organize, and/or maintain files.
• Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and
propose quality solutions.
• Operate office equipment.
• Principles, practices, and procedures of an office environment.
• Review and/or edit documents for accuracy and completeness.
• Operate a computer keyboard.
• Find, gather, and collect information or data.
• Applicable laws, rules, regulations, and/or policies and procedures.
• Speak clearly, concisely, and effectively; listen to, and understand, information and ideas as
presented verbally.
• Communicate information and ideas clearly, and concisely, in writing; read and understand
information presented in writing.
• Dealing with people in a manner which shows sensitivity, tact, and professionalism.
• Other duties as assigned.
OTHER REQUIREMENTS
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe
use of office equipment, avowing trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some
walking; standing; bending; carrying light items; driving an automobile, etc. Special physical
demands are not required to perform the work.