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Full Time Tier 1 Helpdesk Jobs (NOW HIRING)

Rappahannock IT

Tier 1 Helpdesk Analyst

Fredericksburg, VA · On-site

$20.25 - $27.75/hr

The Tier 1 Helpdesk Analyst will be the first point of contact for client support requests, resolving day-to-day IT issues and providing remote support, while also contributing to internal knowledge ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

InstantServe LLC

Tier 1 Help Desk

Harrisburg, PA · On-site

$23/hr

Tier 1 Help Desk Analyst Location: Dauphin County, Harrisburg, PA (Onsite - Riverfront Office Center) Job Type: Contract 1+ year (with possible extension) Interview: In-person (1 hour) Work Schedule ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Koniag, Inc.

Tier 1 Help Desk Engineer

Washington, DC · On-site

$21.63 - $33.65/hr

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity ...

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How much do full time tier 1 helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Full Time Tier 1 Helpdesk Technician, and why are they important?

To thrive as a Full Time Tier 1 Helpdesk Technician, you need foundational IT knowledge, strong troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving skills help you deliver clear support and maintain user satisfaction. These skills ensure prompt issue resolution, minimize downtime, and contribute to a positive user experience.

What are some common challenges faced by Full Time Tier 1 Helpdesk professionals, and how can they be managed?

Full Time Tier 1 Helpdesk professionals often encounter challenges such as managing high ticket volumes, handling a wide variety of technical issues, and communicating complex solutions to users with varying levels of technical knowledge. Staying organized and prioritizing tasks can help manage workload efficiently, while using clear, patient communication ensures positive user experiences. Additionally, building strong documentation habits and collaborating with Tier 2 support or other departments can streamline issue resolution and professional development.

What are Full Time Tier 1 Helpdesk jobs?

Full Time Tier 1 Helpdesk jobs are entry-level positions in IT support, where employees assist users by troubleshooting and resolving basic technical issues. These roles often involve answering calls, responding to emails or chats, and guiding customers through solutions for problems like password resets, software installations, or connectivity issues. Tier 1 helpdesk staff typically follow scripts and escalate more complex problems to higher-level support teams. These positions are crucial for maintaining smooth IT operations in organizations and provide a foundation for career growth in technical support.

What is the difference between Full Time Tier 1 Helpdesk vs Full Time Helpdesk Technician?

AspectFull Time Tier 1 HelpdeskFull Time Helpdesk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced depending on role
Work EnvironmentHelpdesk support, call centers, or on-site supportHelpdesk support, on-site or remote troubleshooting
Employer & Industry UsageCommon in IT support, MSPs, corporate IT departmentsUsed in IT support roles across various industries

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The main difference lies in job titles used by employers; 'Helpdesk Technician' may imply a broader or slightly more advanced role, but both positions typically require similar skills and certifications.

What cities are hiring for Full Time Tier 1 Helpdesk jobs? Cities with the most Full Time Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Full Time Tier 1 Helpdesk jobs? States with the most job openings for Full Time Tier 1 Helpdesk jobs include:
Full Time Tier 1 Helpdesk jobs near you
Tier 1 Helpdesk Technician

Tier 1 Helpdesk Technician

EXECUTIVE 1 HOLDING COMPANY

Silver Spring, MD

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

All potential candidates must be eligible for a Public Trust Security Clearance.

Location: FDA White Oak Campus - 10903 New Hampshire Ave, Silver Spring, MD 20903

Benefits:

  • Medical, Dental, and Vision Coverage
  • PTO
  • Paid Federal Holidays
  • 401(k) Matching

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. Help Desk Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

JOB REQUIREMENTS:

  • The Help Desk Technician should demonstrate the core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis.
  • They should possess proven excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
  • Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
  • Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
  • Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
  • Must be able to obtain Public Trust security clearance.
  • Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

EDUCATION REQUIREMENTS:

  • Help Desk Specialists should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

As an equal opportunity employer, HumanTouch LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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