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Full Time Tier 1 Helpdesk Jobs (NOW HIRING)

Syntrio Solutions LLC

Tier 1 Helpdesk Technician

Vernon, TX · On-site

$15.75 - $21.25/hr

Tier 1 Helpdesk Technician will be responsible for: * Provide first level support for end users ... This is a full-time position. Monday Friday, 8 AM 5 PM or as required. * High school diploma or ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Code Plus Inc

Helpdesk Technician

Fairfax, VA · On-site

$19.75 - $26.75/hr

Helpdesk Technician - Tier 1 (Application Support) Location: Training on site in Merrifield for a minimum of 1 Month and eventually teleworking Employment Type: Full-Time Overview We are seeking a ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS SBU

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a Tier 1 Help Desk Analyst to provide first-level support, troubleshoot issues, and maintain IT operations for their clients. Responsibilities : • Answering calls, executing ...

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All JobsTier 1 Helpdesk JobsFull Time Tier 1 Helpdesk Jobs

Full Time Tier 1 Helpdesk information

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How much do full time tier 1 helpdesk jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for full time tier 1 helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Full Time Tier 1 Helpdesk professionals, and how can they be managed?

Full Time Tier 1 Helpdesk professionals often encounter challenges such as managing high ticket volumes, handling a wide variety of technical issues, and communicating complex solutions to users with varying levels of technical knowledge. Staying organized and prioritizing tasks can help manage workload efficiently, while using clear, patient communication ensures positive user experiences. Additionally, building strong documentation habits and collaborating with Tier 2 support or other departments can streamline issue resolution and professional development.

What are Full Time Tier 1 Helpdesk jobs?

Full Time Tier 1 Helpdesk jobs are entry-level positions in IT support, where employees assist users by troubleshooting and resolving basic technical issues. These roles often involve answering calls, responding to emails or chats, and guiding customers through solutions for problems like password resets, software installations, or connectivity issues. Tier 1 helpdesk staff typically follow scripts and escalate more complex problems to higher-level support teams. These positions are crucial for maintaining smooth IT operations in organizations and provide a foundation for career growth in technical support.

What is the difference between Full Time Tier 1 Helpdesk vs Full Time Helpdesk Technician?

AspectFull Time Tier 1 HelpdeskFull Time Helpdesk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced depending on role
Work EnvironmentHelpdesk support, call centers, or on-site supportHelpdesk support, on-site or remote troubleshooting
Employer & Industry UsageCommon in IT support, MSPs, corporate IT departmentsUsed in IT support roles across various industries

Both roles involve providing technical support, troubleshooting hardware and software issues, and assisting end-users. The main difference lies in job titles used by employers; 'Helpdesk Technician' may imply a broader or slightly more advanced role, but both positions typically require similar skills and certifications.

What are the key skills and qualifications needed to thrive as a Full Time Tier 1 Helpdesk Technician, and why are they important?

To thrive as a Full Time Tier 1 Helpdesk Technician, you need foundational IT knowledge, strong troubleshooting abilities, and typically a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is essential for efficiently resolving user issues. Excellent communication, patience, and problem-solving skills help you deliver clear support and maintain user satisfaction. These skills ensure prompt issue resolution, minimize downtime, and contribute to a positive user experience.
What cities are hiring for Full Time Tier 1 Helpdesk jobs? Cities with the most Full Time Tier 1 Helpdesk job openings:
What are the most commonly searched types of Tier 1 Helpdesk jobs? The most popular types of Tier 1 Helpdesk jobs are:
What states have the most Full Time Tier 1 Helpdesk jobs? States with the most job openings for Full Time Tier 1 Helpdesk jobs include:
Full Time Tier 1 Helpdesk jobs near you

Tier 1 Helpdesk Technician

Syntrio Solutions LLC

Vernon, TX • On-site

$15.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Salary:

In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits.

Tier 1 Helpdesk Technician will be responsible for:

  • Provide first level support for end users requiring technical assistance.
  • Responding to incoming support calls and email support requests, and providing timely remote repair of end user issues
  • Basic knowledge of Windows-based operating systems and Office Products are required.
  • Must have good communication skills and work well in a team environment.

Before you apply for this position, do you possess the following skills?

  • Verbal and written communication skillsto interact clearly with customers and other employees
  • Organization skillsto keep accurate records and find important information quickly
  • Time management skillsto prioritize and complete a variety of tasks throughout the day
  • Patience and listening skillsto respond appropriately and interact positively with customers
  • Interpersonal skillsto create a pleasant experience for all customers, such as being personable and attentive
  • Proficient in using digital calendars and typical office equipment like printers, scanners and phone systems to complete their job duties

Company Benefits
Competitive pay, paid time off, medical, dental and vision insurance, life insurance and 401K program.

Requirements

  • This is a full-time position. Monday Friday, 8 AM 5 PM or as required.
  • High school diploma or equivalent
  • Some college, pertinent experience, and/or certifications are preferred
  • A valid drivers license
  • Must pass background check and pre-employment drug screening


Job Type: Full-time