Vernon, TX · On-site
$15.75 - $21.25/hr
In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...
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Vernon, TX · On-site
$15.75 - $21.25/hr
In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits. Tier 1 Helpdesk Technician will be ...
Silver Spring, MD · On-site
$17.50/hr
HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer. Help Desk Technicians provide IT support for over 22000 worldwide customers ...
Silver Spring, MD · On-site
$17.50/hr
HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer. Help Desk Technicians provide IT support for over 22000 worldwide customers ...
Oklahoma City, OK · On-site
$17.25 - $23.25/hr
Overview Tier 1 Helpdesk Technician (EITAAS-2026-25364): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...
Oklahoma City, OK · On-site
$17.25 - $23.25/hr
Overview Tier 1 Helpdesk Technician (EITAAS-2026-25364): Bowhead Logistics Management LLC, a UIC Government Services company, is seeking driven IT professionals to join its Enterprise Service Desk ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
Coppell, TX · Hybrid
$16.25 - $18/hr
We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Tier 1 Helpdesk ...
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Boca Raton, FL · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Cherry Hill, NJ · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Cherry Hill, NJ · On-site
$50K - $60K/yr
Helpdesk Tier 1 iPower Technologies, a dynamic IT corporation offering comprehensive computer and network support, is currently expanding its team. We are actively seeking a Level 1 Helpdesk Support ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Eligibility for DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Eligibility for DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Falls Church, VA · On-site
$21.25 - $28.75/hr
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...
Baltimore, MD · On-site
$57K - $62K/yr
Tier 1 Helpdesk Technician National Security Services | Reports to: Helpdesk Manager | FLSA: Non-Exempt Role Summary: The Tier 1 Helpdesk Technician is the first point of contact for all ESS service ...
Baltimore, MD · On-site
$57K - $62K/yr
Tier 1 Helpdesk Technician National Security Services | Reports to: Helpdesk Manager | FLSA: Non-Exempt Role Summary: The Tier 1 Helpdesk Technician is the first point of contact for all ESS service ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.
A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.
As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.
$15.75 - $21.25/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 15 days ago
In search of a career-minded Tier 1 Helpdesk Technician who is looking for an opportunity to work for an outstanding company with great pay and benefits.
Tier 1 Helpdesk Technician will be responsible for:
Before you apply for this position, do you possess the following skills?
Company Benefits
Competitive pay, paid time off, medical, dental and vision insurance, life insurance and 401K program.
Requirements
Job Type: Full-time
