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Tier 1 Helpdesk Jobs in Virginia (NOW HIRING)

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21 - $26/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk. * Create a ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Code Plus Inc

Helpdesk Technician Tier I - DoE

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC. Location: Onsite, Washington D.C. Clearance: Public Trust Key Responsibilities: · Serve as the first ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Code Plus Inc

Helpdesk Technician Tier I - DoE

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC. Location: Onsite, Washington D.C. Clearance: Public Trust Key Responsibilities: · Serve as the first ...

kgs

Tier 1 Help Desk Engineer

Alexandria, VA · On-site

Koniag IT Systems LLC, a Koniag Government Services company , is seeking a self-motivated Tier 1 Help Desk Engineer to support KITS and our government customer in downtown Washington, DC. This is a ...

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All JobsTier 1 Helpdesk JobsTier 1 Helpdesk Jobs in Virginia

Tier 1 Helpdesk information

See Virginia salary details

$12

$22

$33

How much do tier 1 helpdesk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for tier 1 helpdesk in Virginia is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What is a Tier 1 Helpdesk?

A Tier 1 Helpdesk job is an entry-level IT support role that serves as the first point of contact for users experiencing technical issues. Responsibilities typically include troubleshooting basic hardware and software problems, resetting passwords, and escalating more complex issues to higher support levels. Tier 1 technicians use ticketing systems to track and document requests, ensuring timely resolution. Strong communication and problem-solving skills are essential in this role.

What are the typical daily responsibilities of a Tier 1 Helpdesk?

As a Tier 1 Helpdesk team member, your primary responsibility is to serve as the first point of contact for users experiencing technical issues, whether by phone, email, or chat. You’ll document and troubleshoot basic hardware, software, and network problems, escalate complex issues to higher support tiers when necessary, and update users on ticket status. Daily tasks may include password resets, printer support, software installation, and tracking progress in a ticketing system. You’ll work closely with other IT staff and sometimes assist in onboarding new employees by setting up accounts and devices. This role offers valuable hands-on experience and can be a great stepping stone into more advanced IT support positions.

What are the key skills and qualifications needed to thrive in a Tier 1 Helpdesk role?

To succeed as a Tier 1 Helpdesk professional, you need foundational knowledge of computer systems, troubleshooting techniques, and customer service, often supported by an associate's degree or relevant IT coursework. Experience with ticketing systems like ServiceNow or Jira, and basic familiarity with Microsoft Windows, Active Directory, or CompTIA A+ certification are commonly required. Strong communication, patience, and problem-solving abilities help you provide clear solutions and build rapport with users. These skills are vital for efficiently resolving users’ technical issues and maintaining a positive support experience.

What are popular job titles related to Tier 1 Helpdesk jobs in Virginia?

For Tier 1 Helpdesk jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Tier 1 Helpdesk jobs in Virginia look for?

The top searched job categories for Tier 1 Helpdesk jobs in Virginia are:

What cities in Virginia are hiring for Tier 1 Helpdesk jobs?

Cities in Virginia with the most Tier 1 Helpdesk job openings:

Tier 1 Helpdesk jobs near you
Infographic showing various Tier 1 Helpdesk job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,741 per year, or $23 per hour.

Helpdesk Technician - Tier 1

IntelliDyne, LLC

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 25 days ago

Job description

Job Summary:
IntelliDyne, LLC empowers government organizations through quality IT solutions. They are seeking a Helpdesk Technician - Tier 1 to provide technical support, manage customer incidents, and ensure customer satisfaction through effective communication and problem resolution.
Responsibilities:
• Answer calls coming into the Tier 1 Help Desk by the third ring.
• Create a customer incident in Remedy, the call tracking software for every call answered.
• Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
• Ability to assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-up with customers.
• Ensure that all VIP calls are responded to immediately.
• Develop professional working relationship with customer to better understand business needs.
• Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
• Provide technical support to end users on a variety of issues.
• Identify, research and resolve technical problems.
• Respond to telephone calls, emails and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.
• Update and develop CAC policies and procedures.
• Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
• Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
Required:
• Active DOD Public Trust clearance.
• Active CompTIA Security+ CE certification.
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
• Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
• Superb verbal communication skills; comfortable working on the telephone and responding to calls.
• Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
Company:
IntelliDyne is a management consulting company offering cyber security, cloud computing, and mobile computing services. Founded in 1998, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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