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Desktop Support Engineer Jobs in Virginia (NOW HIRING)

Innosoul inc

Desktop Support Engineer

Richmond, VA · On-site

VA-0728) Onsite/Local Desktop Support Engineer (In Person IV/15+) with networking/cabling, imaging, ITSM, Helpspot/ticketing experience Location: Richmond, VA (VCCA) Duration: 12 Months Skills:

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

ActioNet

Desktop Support

Arlington, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet, Inc.

Desktop Support

Rosslyn, VA

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Secret The Desktop Support IT professional is responsible for providing advanced technical support and troubleshooting for end-user devices, software, and network connectivity. This role involves ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop Support Tech. 100% ON SITE from Day One ABOUT THE ROLE * Responding to queries on the phone, via ...

STI

Desktop Support

Salem, VA · On-site

$19.50 - $25/hr

Desktop Support Location: Salem, VA Duration: Long Term Onsite work Direct Client Description: *candidates local to the Roanoke/Salem, VA area required *candidate will be required to work ONSITE ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Sr Desktop Support Tech 600 E. Main St., Richmond, VA Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and ...

Langley

Desktop Support Manager

Newport News, VA · On-site

$103K - $134K/yr

Oversees the organization's Desktop Support, Hardware Asset Management and Service Desk Operations. Manages a team who troubleshoots and resolves technical issues, manages escalations, and ensures ...

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Desktop Support Engineer information

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$10

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$45

How much do desktop support engineer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for desktop support engineer in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Virginia? The most popular types of Desktop Support Engineer jobs in Virginia are:
What are popular job titles related to Desktop Support Engineer jobs in Virginia? For Desktop Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Virginia look for? The top searched job categories for Desktop Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Engineer jobs? Cities in Virginia with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in VA? For Desktop Support Engineer jobs in VA, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 10% Locum Tenens, 66% Full Time, 12% Part Time, 1% Temporary, and 11% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.
Desktop Support Engineer

Desktop Support Engineer

Innosoul inc

Richmond, VA • On-site

Other

Posted 6 days ago

Job description

Job ID: VA-0728)
 
 Onsite/Local Desktop Support Engineer (In Person IV/15+) with networking/cabling, imaging, ITSM, Helpspot/ticketing experience
 
Location: Richmond, VA (VCCA)
Duration: 12 Months
 
Skills:
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.     Required    4     Years
Familiarity with device imaging, deployment tools, and system security best practices.    Required    4     Years
Knowledge of help desk ticketing systems and IT service management workflows. Required    4     Years
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.     Required    4     Years
Strong communication skills, with the ability to explain technical information in a user-friendly manner.   Required    4     Years
Excellent organizational and time-management skills to handle multiple requests and priorities. Required    4     Years
Skilled in customer service and maintaining a professional, supportive demeanor with end users. Required    4     Years
Ability to work independently as well as collaboratively within a team. Required    4     Years
Ability to adapt to changing technology, tools, and organizational needs      Highly desired    4     Years
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. Required    4     Years
Ability to maintain confidentiality and follow security protocols when handling sensitive information.      Required    4     Years
Experience with Helpspot as a ticketing system. Nice to have      2     Years
 
Position Summary
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption.\
 
Key Responsibilities
Equipment Installation & Setup
Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices.
Set up and configure operating systems, software applications, and user accounts for new and existing staff.
Assist with the physical installation of networking equipment (routers, switches, access points) and cabling.
Image and prepare devices according to organizational standards and security policies.
Ongoing Technical Support
Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner.
Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary.
Support common business applications, email systems, and productivity software.
 
Knowledge Skills and Abilities
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Familiarity with device imaging, deployment tools, and system security best practices.
Knowledge of help desk ticketing systems and IT service management workflows.
 
Skills
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
Strong communication skills, with the ability to explain technical information in a user-friendly manner.
Excellent organizational and time-management skills to handle multiple requests and priorities.
Skilled in customer service and maintaining a professional, supportive demeanor with end users.
Ability to work independently as well as collaboratively within a team.
Ability to adapt to changing technology, tools, and organizational needs.
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.
Ability to maintain confidentiality and follow security protocols when handling sensitive information.

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