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Desktop Support Engineer Jobs in Virginia (NOW HIRING)

ESR Healthcare

Desktop Support Engineer VA

Roanoke, VA · On-site

$34/hr

Desktop Support Engineer Roanoke Contract Roanoke $Up to: $34/Hourly full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in ...

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InstantServe LLC

Desktop Support Engineer

Richmond, VA · On-site

Desktop/Network Support Engineer Location: Chesterfield VA (Chesterfield County) Skills Required: * PC Hardware Deployment and Service Required * Customer Service Required * Supporting Windows in a ...

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STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

STI

Desktop Support Engineer

Richmond, VA · On-site

$29/hr

Desktop Support Location: Richmond, VA Rate: $29 per hour W2 ABOUT THE ROLE: Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or ...

hochunk

Desktop Support Engineer II

Fort Belvoir, VA · On-site

Summary All Native Group is seeking a Desktop Engineer II (Mid-level Desktop Engineer) with a ... Supports the completion of all projects/programs as needed * Candidate routinely required to employ ...

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$10

$26

$45

How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Virginia is $26.76, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $30.53 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Virginia? The most popular types of Desktop Support Engineer jobs in Virginia are:
What are popular job titles related to Desktop Support Engineer jobs in Virginia? For Desktop Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Virginia look for? The top searched job categories for Desktop Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Desktop Support Engineer jobs? Cities in Virginia with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in VA? For Desktop Support Engineer jobs in VA, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Virginia as of May 2026, with employment types broken down into 79% Full Time, 2% Part Time, and 19% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $55,669 per year, or $26.8 per hour.

Desktop Support Engineer VA

ESR Healthcare

Roanoke, VA • On-site

$34/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support Engineer Roanoke

Contract

Roanoke

$Up to: $34/Hourly

full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Roanoke, VA. This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills. Responsibilities:

  • Configure, install, and test hardware components, hardware deployment replacements
  • Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
  • Providing cross-divisional troubleshooting by updating and maintaining tickets
  • Reimaging PCs, backing up and restoring user data
  • Installing and validating correct software versions on devices and confirm functionality
  • Utilize Wells utilities to troubleshoot end-user machine functionality
  • Documenting service events accurately in work orders and ticketing systems

3-5 years of experience providing software/hardware support, server, cisco technology knowledge in a professional setting

Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.

Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management

Previous experience working in ServiceNow (a plus) ticketing system or similar

Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.

Strong customer communication and service skills

Knowledge of two factor authentication

Must be able to work independently in a fast pace high profile environment

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