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It Desktop Support Specialist Jobs (NOW HIRING)

TEKsystems

IT Desktop Support Specialist

Denver, CO

$27 - $30/hr

TEKsystems is looking for a IT Desktop Support Specialists to support out customer in the Denver DTC area. - Troubleshooting and Issue Resolution - Diagnosing and resolving technical issues for end ...

gaylor

IT Desktop Support

Charlotte, NC

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Job Summary The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, and related technology systems. This role ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Job Summary The IT Desktop Support position provides day-to-day technical support to employees and helps maintain reliable computer hardware, software, and related technology systems. This role ...

TreeHouse Foods

IT Desktop Support Analyst

Carrollton, TX · On-site

$63K - $95K/yr

Information Technology Support Job Posting Title: IT Desktop Support Analyst About Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

Help Desk, IT Help Desk, Help Desk Support, IT Support, Technical Support, Desktop Support, Desktop Support Specialist, IT Support Specialist, Service Desk, Service Desk Technician, IT Service Desk ...

Umd

IT Desktop Support Coordinator

College Park, MD

$79K - $94K/yr

The University of Maryland Division of Information Technology (DIT) is seeking an IT Desktop Support Coordinator to join our Platform Services team. As a member of the Enterprise Desktop team, this ...

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It Desktop Support Specialist information

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How much do it desktop support specialist jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for it desktop support specialist in the United States is $26.84, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $29.81 per hour, depending on experience, location, and employer.

What is an IT desktop support specialist?

IT Desktop Support Specialists are professionals who provide technical assistance and support to computer users within an organization. They troubleshoot hardware, software, and network issues, help with the setup and maintenance of desktops, laptops, and peripheral devices, and often assist users with software installations and updates. Their goal is to ensure that employees can work efficiently by resolving technical problems promptly and providing guidance on best practices. They may also document issues and solutions and escalate complex problems to higher-level IT staff as needed.

What are the key skills and qualifications needed to thrive as an IT desktop support specialist?

To thrive as an IT Desktop Support Specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows, macOS, Linux), networking basics, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Proficiency with remote support tools, ticketing systems, and device management platforms is essential. Excellent communication, patience, and problem-solving abilities help build user trust and efficiently resolve technical issues. These skills ensure reliable end-user support, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT desktop support specialists in a fast-paced corporate environment?

IT Desktop Support Specialists often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide variety of hardware and software issues, and balancing the needs of multiple users with different levels of technical knowledge. They must prioritize urgent requests while maintaining clear communication and documentation. Additionally, adapting quickly to new technologies and security protocols is essential, as is collaborating effectively with other IT team members and departments to resolve complex problems.

What is the difference between It Desktop Support Specialist vs Network Support Technician?

AspectIt Desktop Support SpecialistNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, help desk, on-siteData centers, network labs, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardwareConfigure, maintain, troubleshoot networks
Industry UsageIT support, help desk rolesNetworking, telecommunications

The main difference is that an It Desktop Support Specialist focuses on troubleshooting and maintaining individual computers and user devices, while a Network Support Technician specializes in network infrastructure and connectivity issues. Both roles require technical certifications and are essential in IT support environments, but they target different technical areas within the industry.

What cities are hiring for It Desktop Support Specialist jobs?

Cities with the most It Desktop Support Specialist job openings:

Who are the top companies hiring for It Desktop Support Specialist jobs?

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What states have the most It Desktop Support Specialist jobs?

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What are popular job titles related to It Desktop Support Specialist jobs?

For It Desktop Support Specialist jobs, the most frequently searched job titles are:

It Desktop Support Specialist jobs near you
Infographic showing various It Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,829 per year, or $26.8 per hour.

IT Desktop Support Specialist

Philadelphia, PA • On-site

Drexel University

7.1

Company rating: 7.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

411th of 622 rated colleges and universities

Good employer

Respectful managers

Uninterrupted breaks

Learn more about Drexel Universityexternal

$45K - $68K/yr

Full-time

Posted 28 days ago

Job description

IT Desktop Support Specialist

Apply now Job no: 506960
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Drexel University

Job Summary

The IT Desktop Support Specialist provides advanced, onsite (Tier 2 and Tier 3) technical support for faculty, staff, and student users in highlevel or sensitive environments. Support is delivered through a combination of oncampus, inperson assistance and remote access, with a strong focus on securityrelated software, enduser computing environments, and emerging technologies across Windows and macOS platforms.
This role is responsible for planning, advising, and coordinating technology installations within supported offices and departments. The specialist actively participates in desktop and laptop imaging, deployment, and lifecycle management for administrative and academic offices, ensuring systems are configured according to institutional standards and security requirements. Responsibilities also include overseeing hardware and software inventory, managing software licensing needs, and maintaining the security and integrity of computer systems. The IT Desktop Support Specialist maintains a strong working knowledge of computer networks and the relationships between systems, applications, and enduser devices. The position requires the ability to assess user needs, troubleshoot complex technical issues, and independently research and implement solutions that address both immediate operational concerns and longterm technology objectives.

Essential Functions

  • Provide operational support for relevant University functional users needing assistance with desktop security tools. May oversee or participate in training for new users on this system functionality. 
  • Demonstrate knowledge of interrelationship among networks and systems. 
  • Manages support requests and tasks to ensure goals and objectives are completed on time. 
  • Proactively supports end user departments and individuals in third-tier identity and computer accounts related problems. -
  • Coordinates and Supports mass mailing team and university-wide use of mass communications; provides definition of guidelines for its use and prepares or oversees documentation for end user management of their own lists. 
  • Additional responsibilities include creating and/or providing test plans, software/application defect examination and definition, high level functional support, process oversight and scheduling. 
  • Contribute to and maintain knowledge base content by documenting solutions, updating existing articles, and ensuring accuracy of information related to supported services. 

Required Qualifications

  • Minimum of a Associate's Degree in or two-year college equivalent or the equivalent combination of education and work experience.
    • (Please review the Equivalency Chart for additional information.)
  • Minimum of One to two years of experience. 

Physical Demands

  • Typically sitting at a desk/table
  • Typically standing, walking
  • Lifting demands 25lbs

Location

  • University City - Philadelphia, PA

Additional Information
This position is classified as Exempt, grade I. Compensation for this grade ranges from $45,330 to $68,000 per year. Please note that the offered rate for this position will vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.

Advertised: Jul 29 2026 Eastern Daylight Time
Applications close: Aug 29 2026 Eastern Daylight Time

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