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It Desktop Support Technician Jobs (NOW HIRING)

Private Company

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

... Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent ...

F2Onsite

Be Seen First

IT Desktop Support Technician

Cookeville, TN · On-site

$28 - $29/hr

Monday-Friday Job Summary We are seeking an experienced Desktop Support Technician to provide ... Company Description F2OnSite is the fastest growing IT field services company in the United States ...

Gaylor Electric

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

gaylor

IT Desktop Support

Indianapolis, IN

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Job Overview We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user ...

RennerBrown Staffing

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IT Desktop Support Technician

Bedford, OH · On-site

$30 - $35/hr

... IT incident and service request tickets * Deploy, maintain, and troubleshoot Windows desktop and ... Liaise with third-party support and PC equipment vendors as needed * Research issue resolutions and ...

TEKsystems

Desktop Support Engineer

San Diego, CA

$25 - $32/hr

Description The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting ...

TEKsystems

Desktop Support Engineer

San Diego, CA

$25 - $32/hr

Description The IT Desktop Support Technician is an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting ...

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It Desktop Support Technician information

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How much do it desktop support technician jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for it desktop support technician in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT desktop support technician?

IT Desktop Support Technicians are professionals responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They troubleshoot problems, install and configure equipment, and ensure that employees' technology runs smoothly. Their duties often include responding to service tickets, maintaining system functionality, and educating users about best practices. IT Desktop Support Technicians play a crucial role in minimizing downtime and supporting productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as an IT desktop support technician, and why are they important?

To thrive as an IT Desktop Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting methodologies, typically backed by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Excellent communication, problem-solving skills, and patience are vital soft skills for effectively assisting users and resolving technical issues. These skills and qualities ensure efficient technical support, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT desktop support technicians, and how can new hires prepare for them?

IT Desktop Support Technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of hardware and software issues, and communicating complex technical information to non-technical users. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with common operating systems and enterprise applications, and practicing clear, patient communication. Additionally, staying organized and learning to prioritize tasks will help manage workloads efficiently, especially in fast-paced environments where urgent issues may arise unexpectedly.

What is the difference between It Desktop Support Technician vs Help Desk Technician?

AspectIt Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

The It Desktop Support Technician and Help Desk Technician roles often overlap, but the Desktop Support Technician typically focuses more on on-site hardware and software troubleshooting, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments.

What does an IT desktop support technician do?

An IT desktop support technician provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and peripherals. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may also assist with user account management and security protocols.
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It Desktop Support Technician jobs near you
Infographic showing various It Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support Technician

Private Company

Memphis, TN • On-site

$45K - $55K/yr

Full-time

Retirement, PTO

Posted 19 days ago

Job description

Desktop Support Technician

Position Summary

We are seeking a customer-focused Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent troubleshooting skills, reliable transportation, and a passion for delivering outstanding customer service to both staff and residential clients living on campus.

This position requires regular travel between facilities to install, maintain, and support desktops, laptops, mobile devices, printers, and other technology while ensuring minimal disruption to patient care and daily operations.

Essential Responsibilities

  • Provide onsite desktop and technical support for three healthcare facilities within a 15-mile radius.
  • Diagnose and resolve hardware, software, network, printer, and peripheral issues.
  • Install, configure, upgrade, and maintain desktop computers, laptops, mobile devices, and related equipment.
  • Respond promptly to service requests and document work performed using the organization's ticketing system.
  • Deliver excellent customer service while supporting clinical staff, administrative employees, and residential clients on campus.
  • Assist with onboarding and offboarding by configuring user accounts, computers, and access to systems.
  • Support Microsoft Windows operating systems, Microsoft 365 applications, email, and standard business software.
  • Perform equipment deployments, replacements, inventory management, and preventative maintenance.
  • Escalate complex issues to senior IT staff or vendors when appropriate.
  • Maintain confidentiality and comply with HIPAA and organizational security policies.
  • Participate in occasional after-hours or on-call support as needed.

 

Qualifications

  • Associate degree in Information Technology or related field preferred, or equivalent work experience.
  • Minimum of 4 years of desktop support or help desk experience, preferably in a healthcare environment.
  • Experience supporting Windows workstations, Microsoft 365, Active Directory, printers, and basic networking.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to exceptional customer service.
  • Ability to prioritize multiple support requests and work independently.
  • Experience supporting electronic medical record (EMR/EHR) systems is a plus.

Requirements

  • Valid driver's license and reliable personal transportation.
  • Ability to travel between three facilities within a 15-mile service area throughout the workday.
  • Ability to lift and move equipment weighing up to 40 pounds.
  • Ability to work in clinical, office, and residential care environments.
  • Successful completion of required background screening and any applicable healthcare compliance requirements.

Preferred Skills

  • CompTIA A+, Network+, or Microsoft certifications.
  • Experience with healthcare technology and HIPAA compliance.
  • Knowledge of mobile device management (MDM), imaging, and endpoint management tools.
  • Experience supporting VoIP phones, wireless networks, and audiovisual equipment.

Key Competencies

  • Customer Service Excellence
  • Technical Troubleshooting
  • Communication Skills
  • Time Management
  • Dependability
  • Team Collaboration
  • Adaptability
  • Attention to Detail
  • Professionalism
  • Compassion and respect when assisting healthcare staff and residential clients

Company Description

Private Company