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It Desktop Support Technician Jobs (NOW HIRING)

FlexTG

IT Desktop Support Technician II

Mesa, AZ · On-site

Position Title: IT Desktop Support Technician (T2) Job Number: TT0052 Career Level Mid Location: In Person Department: IT Reports To: IT Manager FLSA Status: Exempt EEO Code: 2 Professionals Original ...

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IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

... Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Job Overview We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user ...

DivIHN

IT Desktop Support

Tolleson, AZ · On-site

Description : IT Desktop Support- IT provides hands-on technical support for end users at the Tolleson, Arizona, site. This role focuses on diagnosing, troubleshooting, and resolving hardware ...

gaylor

IT Desktop Support

Charlotte, NC

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

Gaylor Electric

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

TEKsystems

IT Desktop Support Technician

Petoskey, MI

$22/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

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It Desktop Support Technician information

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How much do it desktop support technician jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for it desktop support technician in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT desktop support technician?

IT Desktop Support Technicians are professionals responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They troubleshoot problems, install and configure equipment, and ensure that employees' technology runs smoothly. Their duties often include responding to service tickets, maintaining system functionality, and educating users about best practices. IT Desktop Support Technicians play a crucial role in minimizing downtime and supporting productivity by resolving technical issues efficiently.

What is the difference between It Desktop Support Technician vs Help Desk Technician?

AspectIt Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

The It Desktop Support Technician and Help Desk Technician roles often overlap, but the Desktop Support Technician typically focuses more on on-site hardware and software troubleshooting, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments.

What are some common challenges faced by IT desktop support technicians, and how can new hires prepare for them?

IT Desktop Support Technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of hardware and software issues, and communicating complex technical information to non-technical users. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with common operating systems and enterprise applications, and practicing clear, patient communication. Additionally, staying organized and learning to prioritize tasks will help manage workloads efficiently, especially in fast-paced environments where urgent issues may arise unexpectedly.

What are the key skills and qualifications needed to thrive as an IT desktop support technician, and why are they important?

To thrive as an IT Desktop Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting methodologies, typically backed by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Excellent communication, problem-solving skills, and patience are vital soft skills for effectively assisting users and resolving technical issues. These skills and qualities ensure efficient technical support, minimize downtime, and maintain smooth IT operations within an organization.
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It Desktop Support Technician jobs near you
Infographic showing various It Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support Technician

CACI International, Inc.

Oklahoma City, OK • On-site

$39K - $78K/yr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Job Title: IT Desktop Support Technician
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The Opportunity:
As the IT Desktop Support Technician, you are responsible for resolving IT hardware and software issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure
Responsibilities:
  • Offering desktop computer support to all CACI employees through use of remote-control tools.
  • Re-image, configure, install, and support desktop computers, laptop computers, printers, monitors, and other general peripherals to local and remote employees.
  • Safeguard computer data during all support transactions.
  • Troubleshoot hardware and software issues with the use of remote-control tools.
  • Support Microsoft Office 365, VDI and Active Directory products.
  • Work closely with internal and external IT support teams.
  • Create, track and document small package shipments (laptops and peripherals).
  • Follow customer service best practices during phone and email communications while following information security policies.
  • Effectively document support procedures.
  • Document support notes and progress in incident management system.
  • Adhere to established service level agreements (SLA).

Qualifications:
Required:
  • Up to 1 year experience as a Support Technician Tier 2, solving IT hardware and software problems.
  • Associate or Vo-tech Training in Information Technology or related field.
  • Problem-solving skills and the ability to develop alternative solutions.
  • Ability to establish and maintain effective working relationships with other others, work under general supervision.
  • Create knowledge base articles.
  • Display a commitment to quality and strong multi-tasking skills.
  • Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure AD a plus. Or - Experience with
  • Active Directory, Azure AD, Group Policy, and O365.
  • Knowledge of mobile devices and network technologies of LAN, WAN, VPN, DNS, and TCP/IP.
  • Hardware troubleshooting experience (Dell) in a Windows environment.
  • Good attention to detail and strong writing skills.
  • Team-oriented and skilled in working within a collaborative environment.
  • Ability to lift and carry a minimum of 30lbs.
  • Extensive walking may be required.
  • Established and productive individual contributor
  • Works with general supervision

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$39,400 - $78,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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