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It Desktop Support Technician Jobs (NOW HIRING)

Liberty Software

IT/Desktop Support Technician

Southlake, TX · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're excited to grow our team by hiring an IT/Desktop Support Technician to configure, troubleshoot, and support servers, LANs, WANs, and VPNs, as well as general installation and maintenance of ...

Private Company

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

  • Retirement

  • PTO

... Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent ...

TEKsystems

IT Desktop Support Technician

Flint, MI

$22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

gaylor

IT Desktop Support

Charlotte, NC

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

TEKsystems

IT Desktop Support Technician

Erie, PA

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

TEKsystems

IT Desktop Support Technician

Cleveland, OH

$14 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

gaylor

IT Desktop Support

Indianapolis, IN · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

The Aspen Group

Desktop Support Technician

East Syracuse, NY · On-site

$27 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Desktop Support Technician The Aspen Group (TAG) is one of the largest and most trusted retail ... The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support ...

AmTrust North America

Desktop Support Technician I

Cleveland, OH · On-site

$19 - $28/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related ...

New

Radancy

IT Support Technician

Atlanta, GA · On-site

$50K - $57K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

About the Role We are seeking an IT Desktop Support Technician to provide hands-on technical support for our employees and office technology environment. This role is ideal for someone with 1-3 years ...

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All JobsIt Desktop Support Technician Jobs

It Desktop Support Technician information

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$10

$24

$38

How much do it desktop support technician jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for it desktop support technician in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT desktop support technician?

IT Desktop Support Technicians are professionals responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They troubleshoot problems, install and configure equipment, and ensure that employees' technology runs smoothly. Their duties often include responding to service tickets, maintaining system functionality, and educating users about best practices. IT Desktop Support Technicians play a crucial role in minimizing downtime and supporting productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as an IT desktop support technician, and why are they important?

To thrive as an IT Desktop Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting methodologies, typically backed by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Excellent communication, problem-solving skills, and patience are vital soft skills for effectively assisting users and resolving technical issues. These skills and qualities ensure efficient technical support, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT desktop support technicians, and how can new hires prepare for them?

IT Desktop Support Technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of hardware and software issues, and communicating complex technical information to non-technical users. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with common operating systems and enterprise applications, and practicing clear, patient communication. Additionally, staying organized and learning to prioritize tasks will help manage workloads efficiently, especially in fast-paced environments where urgent issues may arise unexpectedly.

What is the difference between It Desktop Support Technician vs Help Desk Technician?

AspectIt Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

The It Desktop Support Technician and Help Desk Technician roles often overlap, but the Desktop Support Technician typically focuses more on on-site hardware and software troubleshooting, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments.

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It Desktop Support Technician jobs near you
Infographic showing various It Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT/Desktop Support Technician

Liberty Software

Southlake, TX • On-site

Full-time

Re-posted 6 days ago

Liberty Software rating

5.1

Company rating: 5.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

233rd of 244 rated software companies

Job description

Job Summary:
Liberty Software is a company that partners with client pharmacies to support their patients with powerful software. They are looking for an IT/Desktop Support Technician to configure, troubleshoot, and support various IT systems, including servers and networks, while providing excellent customer service.
Responsibilities:
• Field questions from external customers through various channels, determining possible solutions and guiding customers through resolutions
• Guide installation, configuration and maintenance of personal workstations, servers, ethernet networks, network cabling, and other related equipment, devices, and systems
• Administer LANs according to TCP/IP networking protocols
• Plan and implement network security in compliance with URAC, HIPAA, and PCI requirements, including building firewalls, applying cryptography to applications, managing host security, file permissions, backup and disaster recovery plans, etc., as needed
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
• Anticipate communication and networking problems and implement preventive measures
Qualifications:
Required:
• Bachelor’s Degree in Computer Engineering or related field, and at least two (2) years of experience in an IT support role, or equivalent combination of education and experience
• Excellent understanding of computer networking and proven knowledge of TCP/IP
• Proficiency in WANs (Wide Area Networks) and expert-level knowledge in LANs (local area networks)
• Desktop support or similar experience required, strong background in workstation management and hardware and OS installations and upgrades preferred
• Must have exceptional communication skills, both in-person and over the phone, with experience using Microsoft Windows and associated programs
Preferred:
• strong background in workstation management and hardware and OS installations and upgrades
Company:
Liberty is a pharmacy management system. Founded in , the company is headquartered in Southlake, USA, with a team of 51-200 employees. The company is currently Growth Stage.

What Liberty Software employees say

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