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IT Desktop Support Technician

Plymouth, MN · On-site

$23 - $25/hr

Follow company policies, security procedures, and IT support standards. Qualifications 1-3 years of desktop support, help desk, or field technician experience preferred. Experience supporting Windows ...

Private Company

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

... Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent ...

TEKsystems

IT Desktop Support Technician

Erie, PA

$14 - $18/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

TEKsystems

IT Desktop Support Technician

Erie, PA

$14 - $18/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

TEKsystems

IT Desktop Support Technician

Cleveland, OH

$14 - $18/hr

This opportunity is also suitable for any level of an IT support individual* One of TEKsystems ... Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications ...

Komatsu

Sr. Desktop Support Technician

Milwaukee, WI · On-site

$65K/yr

Job Overview We have an immediate opportunity for a Senior IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides advanced technical support for end-user ...

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How much do it desktop support technician jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for it desktop support technician in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT desktop support technician?

IT Desktop Support Technicians are professionals responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They troubleshoot problems, install and configure equipment, and ensure that employees' technology runs smoothly. Their duties often include responding to service tickets, maintaining system functionality, and educating users about best practices. IT Desktop Support Technicians play a crucial role in minimizing downtime and supporting productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive as an IT desktop support technician, and why are they important?

To thrive as an IT Desktop Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting methodologies, typically backed by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Excellent communication, problem-solving skills, and patience are vital soft skills for effectively assisting users and resolving technical issues. These skills and qualities ensure efficient technical support, minimize downtime, and maintain smooth IT operations within an organization.

What are some common challenges faced by IT desktop support technicians, and how can new hires prepare for them?

IT Desktop Support Technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of hardware and software issues, and communicating complex technical information to non-technical users. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with common operating systems and enterprise applications, and practicing clear, patient communication. Additionally, staying organized and learning to prioritize tasks will help manage workloads efficiently, especially in fast-paced environments where urgent issues may arise unexpectedly.

What is the difference between It Desktop Support Technician vs Help Desk Technician?

AspectIt Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

The It Desktop Support Technician and Help Desk Technician roles often overlap, but the Desktop Support Technician typically focuses more on on-site hardware and software troubleshooting, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments.

What does an IT desktop support technician do?

An IT desktop support technician provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and peripherals. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may also assist with user account management and security protocols.
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It Desktop Support Technician jobs near you
Infographic showing various It Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support Technician (Federal Work Study)

South Piedmont Community College

Monroe, NC • On-site

Full-time

Posted 17 days ago

Job description

Posting Details
Position Information
Job Title
IT Desktop Support Technician (Federal Work Study)
Job Description
The IT Desktop Support Technician provides first-level technical support
to students, faculty, and staff by assisting with hardware, software, and classroom technology issues. This role is designed to provide hands-on experience aligned with a Desktop Support Technician career path. This position will work under the direction of the Technology Support Manager.
Essential Duties Summary
• Provide Tier 1 desktop support for Windows and macOS systems
• Troubleshoot hardware issues (PCs, laptops, monitors, printers)
• Assist with software, OS, email, and network connectivity issues
• Log and track requests using an IT ticketing system
• Provide basic classroom and lab technology support
• Assist with computer imaging, setup, and inventory
• Communicate clearly and professionally with end users
Required Qualifications
• Basic knowledge of Windows or macOS
• Strong customer service and communication skills
• Willingness to learn and follow IT procedures
Preferred Qualifications
• Coursework in IT, Computer Science, or related field
• Familiarity with Active Directory or ticketing systems
• Interest in CompTIA A+ or ITIL certifications
Physical Demands
Special Conditions Eligibility Summary
Students must have completed a current year's FAFSA, be eligible for Federal Financial Aid, be enrolled at South Piedmont Community College, be making Satisfactory Academic Progress (GPA of 2.000 or higher, a completion rate of 67% or higher, not exceeding the maximum timeframe of 150%) to apply.
Eeo Statement Summary
South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.
Posting Detail Information
Posting Number
JP00805FY17-18
Open Date
08/05/2026
Close Date
03/01/2027
Open Until Filled
Yes
Special Instructions to Applicants

Apply