ZipRecruiter

Log In

1

It Desktop Support Technician Jobs (NOW HIRING)

Komatsu

IT Desktop Support Technician

Milwaukee, WI · On-site

$55K/yr

IT Desktop Support Technician Posting Start Date: 6/8/26 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 36075 Onsite or Remote: Onsite Position Join Komatsu and Be Part ...

Private Company

Be Seen First

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

... Desktop Support Technician to provide exceptional technical support across three locations within a 15-mile service area. The ideal candidate is a dependable IT professional with excellent ...

Onit, Inc

Be Seen First

IT Desktop Support Technician

Queensbury, NY · On-site

$60K - $62K/yr

We are seeking a Desktop Support Technician to join our team! You will resolve computer-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...

Gaylor Electric

IT Desktop Support

Charlotte, NC · On-site

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

gaylor

IT Desktop Support

Indianapolis, IN

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

gaylor

IT Desktop Support

Charlotte, NC

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS * Possesses an ...

next page

Showing results 1-20

All JobsIt Desktop Support Technician Jobs

It Desktop Support Technician information

See salary details

$10

$24

$38

How much do it desktop support technician jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for it desktop support technician in the United States is $24.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $27.16 per hour, depending on experience, location, and employer.

What is an IT desktop support technician?

IT Desktop Support Technicians are professionals responsible for providing technical assistance and support related to computer systems, hardware, and software within an organization. They troubleshoot problems, install and configure equipment, and ensure that employees' technology runs smoothly. Their duties often include responding to service tickets, maintaining system functionality, and educating users about best practices. IT Desktop Support Technicians play a crucial role in minimizing downtime and supporting productivity by resolving technical issues efficiently.

What is the difference between It Desktop Support Technician vs Help Desk Technician?

AspectIt Desktop Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Employer & Industry UsageIT departments in various industries, corporate settingsCustomer service centers, IT support teams
Common Search/ComparisonYesYes

The It Desktop Support Technician and Help Desk Technician roles often overlap, but the Desktop Support Technician typically focuses more on on-site hardware and software troubleshooting, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments.

What are some common challenges faced by IT desktop support technicians, and how can new hires prepare for them?

IT Desktop Support Technicians often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of hardware and software issues, and communicating complex technical information to non-technical users. New hires can prepare by developing strong problem-solving skills, familiarizing themselves with common operating systems and enterprise applications, and practicing clear, patient communication. Additionally, staying organized and learning to prioritize tasks will help manage workloads efficiently, especially in fast-paced environments where urgent issues may arise unexpectedly.

What are the key skills and qualifications needed to thrive as an IT desktop support technician, and why are they important?

To thrive as an IT Desktop Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting methodologies, typically backed by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and software deployment platforms is commonly required. Excellent communication, problem-solving skills, and patience are vital soft skills for effectively assisting users and resolving technical issues. These skills and qualities ensure efficient technical support, minimize downtime, and maintain smooth IT operations within an organization.
More about It Desktop Support Technician jobs
What cities are hiring for It Desktop Support Technician jobs? Cities with the most It Desktop Support Technician job openings:
Who are the top companies hiring for It Desktop Support Technician jobs? The top employers for It Desktop Support Technician jobs are:
What states have the most It Desktop Support Technician jobs? States with the most job openings for It Desktop Support Technician jobs include:
What job categories do people searching It Desktop Support Technician jobs look for? The top searched job categories for It Desktop Support Technician jobs are:
What are popular job titles related to It Desktop Support Technician jobs? For It Desktop Support Technician jobs, the most frequently searched job titles are:
It Desktop Support Technician jobs near you
Infographic showing various It Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,603 per year, or $24.3 per hour.

IT Desktop Support Technician

Komatsu

Milwaukee, WI • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Komatsu rating

8.5

Company rating: 8.5 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

81st of 487 rated machine equipment manufacturers

Job description

IT Desktop Support Technician
Posting Start Date: 6/8/26
Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941
Requisition ID: 36075
Onsite or Remote: Onsite Position
Join Komatsu and Be Part of Something Big!
Job Overview
We have an immediate opportunity for an IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands-on troubleshooting, system deployment, and cross-functional collaboration to ensure effective and timely support while delivering the highest level of customer service. This entry-level role is perfect for individuals eager to grow their IT skills while supporting a dynamic and collaborative environment.
Key Job Responsibilities
  • Provide on-site and remote technical support for end-user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
  • Troubleshoot hardware, software, and connectivity issues for end users, escalating as needed to senior technicians or analysts to ensure timely resolution.
  • Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
  • Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
  • Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
  • Support VIP users and executive staff with a high degree of professionalism.
  • Escalate complex issues to senior support staff or system administrators as needed.
  • Support IT team with system rollouts, upgrades, and routine maintenance tasks.
  • Ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications/Requirements
Required Skills
  • Education & Experience:
    • High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field preferred).
    • Two+ years of experience in IT support, help desk, or related technical role.
    • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
  • Travel requirements:
    • Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills
  • Basic knowledge of Windows 11 and MacOS client operating system environments.
  • Familiarity with Microsoft Office Suite, Office 365, and common business applications.
  • Basic understanding of networking concepts (IP, DNS, DHCP).
  • Strong time management, problem solving, troubleshooting and multi-tasking ability.
  • Experience in a production or manufacturing environment

Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $55,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
  • Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
  • 401k and/or employee savings programs
  • Employee time off (vacation and designated holidays)
  • Employee and family assistance programs
  • Disability benefits
  • Life insurance
  • Employee learning and development programs

Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

What Komatsu employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply