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L2 Desktop Support Technician Jobs (NOW HIRING)

Zones LLC.

L2 Desktop Support

New York, NY

$25 - $34/wk

M-F Regular Business What you will do as the L2 Desktop Support : The requirements below are ... Dell Certified Technician for ordering parts through OEM and parts replacement * Strong Apple ISO ...

Zones

L2 Desktop Support

New York, NY

$34/hr

M-F Regular Business What you will do as the L2 Desktop Support : The requirements below are ... Dell Certified Technician for ordering parts through OEM and parts replacement * Strong Apple ISO ...

Zones LLC.

L2 Desktop Support

New York, NY · On-site

$25 - $34/hr

M-F Regular Business What you will do as the L2 Desktop Support : The requirements below are ... Dell Certified Technician for ordering parts through OEM and parts replacement * Strong Apple ISO ...

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L2 Desktop Support Technician information

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How much do l2 desktop support technician jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for l2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between L2 Desktop Support Technician vs L1 Desktop Support Technician?

AspectL2 Desktop Support TechnicianL1 Desktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentHandles complex issues, escalated tickets, advanced troubleshootingAddresses basic user issues, initial contact point
ResponsibilitiesDiagnoses hardware/software problems, performs repairs, escalates unresolved issuesProvides basic support, password resets, software installations
SkillsAdvanced troubleshooting, network knowledge, customer serviceBasic troubleshooting, communication skills

The main difference between an L2 Desktop Support Technician and an L1 Desktop Support Technician lies in their experience, complexity of issues handled, and technical skills. L2 technicians resolve more complex problems and handle escalations, while L1 technicians focus on basic support tasks. Both roles require relevant certifications like CompTIA A+, but L2 roles often demand additional skills and experience.

What is an L2 Desktop Support Technician?

L2 Desktop Support Technicians are IT professionals who provide advanced technical support for desktop computers, laptops, and related hardware or software. They handle more complex issues that cannot be resolved by first-level (L1) support, such as troubleshooting operating system errors, network connectivity problems, or application malfunctions. L2 technicians often interact directly with end-users, perform root cause analysis, and may escalate unresolved issues to higher support tiers if necessary. They also assist with system upgrades, installations, and configuration changes to ensure smooth daily operations.

What are the key skills and qualifications needed to thrive as an L2 Desktop Support Technician?

To thrive as an L2 Desktop Support Technician, you need strong troubleshooting skills, in-depth knowledge of operating systems (like Windows and macOS), and experience with hardware/software support, typically backed by certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems (e.g., ServiceNow), and Active Directory management is crucial. Excellent communication, patience, and problem-solving abilities help you resolve user issues efficiently and collaborate across teams. These skills and qualities are essential to minimize downtime, ensure smooth IT operations, and deliver high-quality user support.

What are some common challenges faced by L2 Desktop Support Technicians and how can they be addressed?

L2 Desktop Support Technicians often encounter complex technical issues that couldn't be resolved by L1 support, such as advanced software conflicts, hardware failures, or network connectivity problems. Balancing multiple high-priority tickets and managing user expectations under tight deadlines can be challenging. Success in this role often comes from strong troubleshooting skills, effective communication, and a proactive approach to learning new technologies. Building solid relationships with other IT teams, such as network or security, also helps in resolving escalated issues efficiently.
More about L2 Desktop Support Technician jobs
What cities are hiring for L2 Desktop Support Technician jobs? Cities with the most L2 Desktop Support Technician job openings:
What states have the most L2 Desktop Support Technician jobs? States with the most job openings for L2 Desktop Support Technician jobs include:
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L2 Desktop Support Technician jobs near you
Infographic showing various L2 Desktop Support Technician job openings in the United States as of July 2026, with employment types broken down into 12% Locum Tenens, 64% Full Time, 10% Part Time, 1% Temporary, and 13% Contract. Highlights an 70% Physical, 3% Hybrid, and 27% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Engineer L2 ES

Excis Compliance ltd

Alloway, NJ • On-site

$2.1K - $2.2K/mo

Full-time

Re-posted 8 days ago

Job description

\n <\/head>\n \n WE'RE HIRING AS AN L2 DESKTOP SUPPORT TECHNICIAN IN BARCELONA!<\/span>
<\/h2>

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive <\/span><\/span>L2 Desktop Support Technician<\/span><\/b> <\/span>to handle advanced hardware, software, and asset management across multiple sites in the Barcelona area.<\/span>
<\/span><\/span><\/span><\/span><\/p>

Join us for a rewarding career in a supportive, family\-like environment where you'll look forward to coming to work every day.<\/span>
<\/span><\/span><\/span><\/span><\/p>\n

    \n

  • Client in 190+ countries<\/span>
    <\/p><\/li>\n

  • 6000+ Engineers<\/span>
    <\/p><\/li>\n

  • 200+ Enterprise Clients<\/span>
    <\/p><\/li>\n <\/ul>

    We foster an open, friendly, and supportive growth\-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<\/span>
    <\/span><\/span><\/span><\/span><\/p>

    Start your journey with Excis and grow with us!<\/span>
    <\/span><\/span><\/span><\/span><\/p>What You'll Do<\/span>
    <\/h3>\n

      \n

    • Provide L2 onsite and remote support for Windows and Apple devices, handling IMAC, advanced troubleshooting, and VIP support<\/span>
      <\/p><\/li>\n

    • Perform asset tagging, CMDB updates, and inventory tracking across dedicated and dispatch sites per ITIL processes<\/span>
      <\/p><\/li>\n

    • Support printers, AV systems, hardware refreshes, warranty coordination, and new hire onboarding<\/span>
      <\/p><\/li>\n <\/ul>\n

      \n
      \n <\/div><\/span>
      Requirements<\/h3>\n
      \n <\/span>
      <\/h3>\n What You Need<\/span>
      <\/h3>\n
        \n

      • 1-2 years in L2 desktop support with Windows 10\/11, macOS, Microsoft Office, and OS deployment<\/span>
        <\/p><\/li>\n

      • Solid understanding of networking basics (TCP\/IP, DNS, WINS) and common network devices (Cisco, HP)<\/span>
        <\/p><\/li>\n

      • Experience with mobile devices, printer support, and working in an ITIL\-managed environment<\/span>
        <\/p><\/li>\n

      • Strong customer service mindset, documentation skills, and ability to work independently across Barcelona sites<\/span>
        <\/p><\/li>\n

      • Valid driver's license and access to a personal vehicle for multi\-location support<\/span>
        <\/p><\/li>\n <\/ul>\n <\/div><\/span>
        Benefits<\/h3>\n

        \n Why Join Us<\/span>
        <\/h3>\n

        At Excis, your work matters. You'll be part of a dynamic, hands\-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.<\/span>
        <\/span><\/span><\/span><\/span><\/p>\n

        Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<\/span>
        <\/span><\/span><\/span><\/span><\/p>\n

        Ready to make a difference and grow your career? Apply now to join Excis <\/span><\/span>in Barcelona<\/span><\/b> <\/span>and be at the forefront of L2 IT support excellence<\/span>
        <\/span><\/span><\/span><\/span><\/p>\n <\/div>\n

        \n
        \n <\/div><\/span>
        \n <\/body>\n<\/html>

Apply