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L2 Desktop Support Technician Jobs (NOW HIRING)

Zones LLC.

L2 Desktop Support

New York, NY · On-site

$25 - $34/wk

M-F Regular Business What you will do as the L2 Desktop Support : The requirements below are ... Dell Certified Technician for ordering parts through OEM and parts replacement * Strong Apple ISO ...

Sri Tech Solutions

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L2 EUC Desktop Support

New York, NY · On-site

$21 - $25/hr

Skill set: L2 / EUC Desktop Support Duration : 1 Year Site address: 3 World Trade Center, 175 ... Proven experience as a Desktop Support Technician or in a similar IT support role. * Strong ...

New

Zones LLC.

L2 Desktop Support

New York, NY · On-site

$25 - $34/hr

M-F Regular Business What you will do as the L2 Desktop Support : The requirements below are ... Dell Certified Technician for ordering parts through OEM and parts replacement * Strong Apple ISO ...

Zones

L2 Desktop Support

New York, NY

$34/hr

M-F Regular Business What you will do as the L2 Desktop Support : The requirements below are ... Dell Certified Technician for ordering parts through OEM and parts replacement * Strong Apple ISO ...

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L2 Desktop Support Technician information

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How much do l2 desktop support technician jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for l2 desktop support technician in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What is the difference between L2 Desktop Support Technician vs L1 Desktop Support Technician?

AspectL2 Desktop Support TechnicianL1 Desktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentHandles complex issues, escalated tickets, advanced troubleshootingAddresses basic user issues, initial contact point
ResponsibilitiesDiagnoses hardware/software problems, performs repairs, escalates unresolved issuesProvides basic support, password resets, software installations
SkillsAdvanced troubleshooting, network knowledge, customer serviceBasic troubleshooting, communication skills

The main difference between an L2 Desktop Support Technician and an L1 Desktop Support Technician lies in their experience, complexity of issues handled, and technical skills. L2 technicians resolve more complex problems and handle escalations, while L1 technicians focus on basic support tasks. Both roles require relevant certifications like CompTIA A+, but L2 roles often demand additional skills and experience.

What is an L2 Desktop Support Technician?

L2 Desktop Support Technicians are IT professionals who provide advanced technical support for desktop computers, laptops, and related hardware or software. They handle more complex issues that cannot be resolved by first-level (L1) support, such as troubleshooting operating system errors, network connectivity problems, or application malfunctions. L2 technicians often interact directly with end-users, perform root cause analysis, and may escalate unresolved issues to higher support tiers if necessary. They also assist with system upgrades, installations, and configuration changes to ensure smooth daily operations.

What are the key skills and qualifications needed to thrive as an L2 Desktop Support Technician?

To thrive as an L2 Desktop Support Technician, you need strong troubleshooting skills, in-depth knowledge of operating systems (like Windows and macOS), and experience with hardware/software support, typically backed by certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems (e.g., ServiceNow), and Active Directory management is crucial. Excellent communication, patience, and problem-solving abilities help you resolve user issues efficiently and collaborate across teams. These skills and qualities are essential to minimize downtime, ensure smooth IT operations, and deliver high-quality user support.

What are some common challenges faced by L2 Desktop Support Technicians and how can they be addressed?

L2 Desktop Support Technicians often encounter complex technical issues that couldn't be resolved by L1 support, such as advanced software conflicts, hardware failures, or network connectivity problems. Balancing multiple high-priority tickets and managing user expectations under tight deadlines can be challenging. Success in this role often comes from strong troubleshooting skills, effective communication, and a proactive approach to learning new technologies. Building solid relationships with other IT teams, such as network or security, also helps in resolving escalated issues efficiently.
More about L2 Desktop Support Technician jobs
What cities are hiring for L2 Desktop Support Technician jobs? Cities with the most L2 Desktop Support Technician job openings:
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L2 Desktop Support Technician jobs near you
Infographic showing various L2 Desktop Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

L2 Desktop Support Engineer

Siri InfoSolutions Inc

Louisville, KY • On-site

Contractor

Re-posted 11 days ago

Job description

Role: L2 Desktop Support Engineer

Location: Louisville, KY

Duration: 06+ Months

Experience Required: 8-10 years

Job Description:              

  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving
  • consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.

Roles & Responsibilities

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. · The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment · The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams · Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. · Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) · System software associated to End-User and Distributed Computing Services. Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. · Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.

Generic Managerial Skills, If any

Previous experience in End user computing/Call Center operations

Experience with the Service now

Intermediate mathematical skills

Key Words to search in Resume

L2 Desktop Support, Desktop support engineer

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About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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