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Remote Desktop Support Manager Jobs (NOW HIRING)

Noblesoft Technologies

Desktop Support

Melbourne, FL · Remote

$20.75 - $26.25/hr

Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience ... Understanding and experience of change management process. * Phone support experience necessary.

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Experience with cloud-based device management (e.g., Autopilot, Azure AD). * Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk). * Certifications such as CompTIA A ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

... staffed Helpdesk, managed IT services, and consulting that help keep your business running ... Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9. User account setup using ...

LRS

Desktop Support

$18 - $28/hr

Codeworks, an LRS company is seeking an experienced Desktop Support Analyst for a contract role for ... Knowledge of patch management processes and tools. Experience with Google Workspace. Experience ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

Matrix Global

Desktop Support Technician

$20.75 - $26.25/hr

This position reports to the Desktop IT Manager. Responsibilities • Provide on-site and remote technical support to users. • Fully document support tickets on reported issues • Remotely assist ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

The analyst delivers support in person, by phone, through email, and by using remote support tools ... Proven ability to manage multiple priorities in a fast-paced environment. * Must be able to travel ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

The analyst delivers support in person, by phone, through email, and by using remote support tools ... Proven ability to manage multiple priorities in a fast-paced environment. * Must be able to travel ...

Addison Group

Desktop Support Specialist

New York, NY · Remote

$25 - $30/hr

This individual will also manage incidents through ServiceNow, assist with employee onboarding and ... Partner with remote IT colleagues to resolve issues and support broader organizational initiatives.

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

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Remote Desktop Support Manager information

See salary details

$14

$36

$60

How much do remote desktop support manager jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

More about Remote Desktop Support Manager jobs

What cities are hiring for Remote Desktop Support Manager jobs?

Cities with the most Remote Desktop Support Manager job openings:

What states have the most Remote Desktop Support Manager jobs?

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What job categories do people searching Remote Desktop Support Manager jobs look for?

The top searched job categories for Remote Desktop Support Manager jobs are:

Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support

Noblesoft Technologies

Melbourne, FL • Remote

$20.75 - $26.25/hr

Contractor

Re-posted 7 days ago

Job description

Role:  Remote Desktop Support
Location: - Melbourne, FL

Primary:

  • IP Phone support experience necessary
  • Expert in handling Office Applications i.e  Outlook ,MS Teams , Zoom  Conferencing
  • Understanding of Networking .e Routers, Switches ,LAN/WAN

Job description:

Responsibilities :-

  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create roll implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
  1. Phone support experience necessary.
  2. Technical helpdesk or technical call center experience is necessary.
  3. Disciplined, systematic problem solving skills required.
  4. Windows Operating systems
  5. Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  6. Servers: Windows 2000, Windows 2003, Windows 2008,
  7. Knowledge of Active Directory, Exchange 2003/2007
  8. ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  9. Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  10. MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  11. Internet browsers (e.g. Explorer, Chrome, Firefox),
  12. VPN and remote dial-in users
  13. Support for laptop, desktops, and printers
  14. PDA and blackberry support
  15. Others: Adobe Acrobat and other common desktop applications like Winzip, etc
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills [B2 LEVEL]
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • Other Skills / Experience
  • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
  • Ability to learn new information quickly and the willingness to do so at all times.
  • Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.
  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality
  • High level of acceptance
  • Can drive HCL’s value and its methodology