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Remote Desktop Support Manager Jobs (NOW HIRING)

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... • Manage user errors and requests through the IT/Facilities help desk ticketing system • ... remote telework • On-site as needed PHYSICAL/MENTAL DEMANDS • Requires sitting and standing ...

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

System One

Desktop Support

Pensacola, FL · Remote

Work Model: Hybrid - onsite and remote Hours: 40.0 Responsibilities * Respond to inbound calls ... Basic organizational, planning, and time management skills * Ability to handle multiple tasks ...

Ampcus Inc

Help Desktop Support

$22.50 - $26.25/hr

We are in search of a highly motivated candidate to join our talented Team as Help Desktop Support ... management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the ...

Blue Mantis

Desktop Support Engineer L1 - PR

$21 - $25/hr

Desktop Support Engineer L1 - PR Department: Blue Mantis Employment Type: Full Time Location ... by management - 30% or as pre-determined by client's needs. * Travel to remote sites with 45 ...

Addison Group

Senior Desktop Analyst

Oklahoma City, OK · Remote

$26 - $28/hr

This position provides a mix of hands-on desktop support, endpoint management, hardware deployment ... Provide exceptional in-person and remote customer support while maintaining a high level of ...

Kraft & Kennedy

PT 2nd Shift Desktop Support

$30/hr

... Managed Services offering. This position reports to a Team Leader and will work closely with co ... Responsibilities • Provide remote support to our geographically diverse nationwide clients using ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

Azure Support Lead Job Location: Bellevue - Washington Job Type: Contract * Escort HPC team members ... Proficiency with remote access tools such as Remote Desktop Connection Manager, PuTTY, iLO, iDRAC ...

Geneo

Desktop Support Specialist

Salt Lake City, UT · On-site +1

Provide responsive Level 1 (L1) IT support to employees through phone, remote-access tools, the ... Ability to prioritize and manage multiple incidents and requests in a fast-paced environment and ...

HOPCo

Desktop Support ENG II

Jacksonville, FL · On-site +1

$17.75 - $22.75/hr

Manage user errors and requests through the IT/Facilities help desk ticketing system. * Document ... EXPERIENCE * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows ...

Empower AI Inc.

Desktop Support Technician I

$20.75 - $26.25/hr

... desktop applications, smartphones and network connectivity. -Provides personal computer support ... as a remote worker demonstrating time management and self discipline with cultural change ...

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Remote Desktop Support Manager information

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$14

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$60

How much do remote desktop support manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote desktop support manager in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

More about Remote Desktop Support Manager jobs

What cities are hiring for Remote Desktop Support Manager jobs?

Cities with the most Remote Desktop Support Manager job openings:

What states have the most Remote Desktop Support Manager jobs?

States with the most job openings for Remote Desktop Support Manager jobs include:

What are popular job titles related to Remote Desktop Support Manager jobs?

For Remote Desktop Support Manager jobs, the most frequently searched job titles are:

Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Engineer

Phoenix, AZ • On-site, Remote

HOPCo
Health Care and Social Assistance • 501 - 1,000 employees
Learn more about HOPCoexternal

Full-time

Re-posted 8 days ago

Job description

ESSENTIAL FUNCTIONS
• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively
• Install, maintain, and troubleshoot all business applications effectively
• Assist in responding to and mitigating security incidents under the guidance of senior team members
• Assist with design of desktop application
• Assist with design of wireless and network solutions
• Create printer mappings for clinical systems
• Escalate errors to hardware and software manufacturers as necessary
• Manage user errors and requests through the IT/Facilities help desk ticketing system
• Document daily tasks and create user documentation as needed
• Track company assets through inventory database timely and accurately
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely
• Maintain a high level of customer satisfaction
• Maintain confidentiality
EDUCATION
• High school diploma/GED or equivalent working knowledge preferred
EXPERIENCE
• 1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems
• Must have at least intermediate skills with Microsoft Office Professional Suite
• Healthcare IT Experience is preferred
KNOWLEDGE
• Knowledge of Microsoft Office software
• Knowledge of how to operate and troubleshoot computer equipment
• Knowledge of Telephony systems programming, documentation, and process creation
• Knowledge of asset and time management skills to assist the department
SKILLS
• Skill in organizing tasks/work orders
• Skill in using customer service skills in dealing with frustrated users
• Skill in problem-solving
• Skill in maintaining a safe operating environment
ABILITIES
• Ability to troubleshoot common desktop and user problems and develop resolution strategies
• Ability to communicate effectively and in user-friendly terms verbally and in writing
• Ability to be a team player with effective interpersonal skills
• Ability to solve problems and work independently
ENVIRONMENTAL WORKING CONDITIONS
• Primarily remote telework
• On-site as needed
PHYSICAL/MENTAL DEMANDS
• Requires sitting and standing associated with a normal office environment
• Some bending and stretching are required
• Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
• HOPCo Mission, Vision, and Values must be read and signed
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Hopco

Sourced by ZipRecruiter

Industry

Health care and social assistance and business management consulting

Company size

501 - 1,000 Employees

Headquarters location

Phoenix, AZ, US

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