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Remote Desktop Support Manager Jobs in Chicago, IL

Mcdonagh demolition

IT Helpdesk

Chicago, IL · Remote

$35 - $65/hr

... management Remote desktop/support tools IT ticketing systems Basic cybersecurity practices You do not need experience with every technology listed above to apply. What We're Looking For Strong ...

Posted today

Econ One Research, Inc.

Systems Administrator

Chicago, IL · Remote

  • Medical

  • Dental

  • Life

  • Retirement

Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design ... Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ...

Econ One Research, Inc.

Systems Administrator

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Life

  • Retirement

Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design ... Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ...

Econ One Research, Inc.

Systems Administrator

Chicago, IL · Remote

  • Medical

  • Dental

  • Life

  • Retirement

Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design ... Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms ...

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 1 Support (Service Desk, Request Management): * Partner with front-line ...

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 1 Support (Service Desk, Request Management): * Partner with front-line ...

pepperlfuchs

Regional Distributor Support Manager

Chicago, IL · Remote

$68K - $91K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Regional Distributor Support Manager Location : Chicago IL or Milwaukee WI Department: Sales Type ... This is a remote-based position with overnight travel up to 50% of the time to support channel ...

Impact Networking

Senior Cloud Solutions Engineer

Hammond, IN · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.

Impact Networking

Senior Cloud Solutions Engineer

Bolingbrook, IL · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.

Impact Networking

Senior Cloud Solutions Engineer

Chicago, IL · Remote

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience with hybrid infrastructures, Azure Virtual Desktop, Remote Desktop Services, Entra ID ... Preferred experience with AKS, Docker, Nerdio Manager for MSP, Azure SQL, and/or Web App Services.

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Showing results 1-20

All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Chicago, IL

Remote Desktop Support Manager information

See Chicago, IL salary details

$15

$37

$62

How much do remote desktop support manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote desktop support manager in Chicago, IL is $37.26, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $49.52 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are popular job titles related to Remote Desktop Support Manager jobs in Chicago, IL?

For Remote Desktop Support Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Chicago, IL look for?

The top searched job categories for Remote Desktop Support Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Desktop Support Manager jobs?

Cities near Chicago, IL with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,507 per year, or $37.3 per hour.

IT Helpdesk

Mcdonagh demolition

Chicago, IL • Remote

$35 - $65/hr

Full-time

Posted 23 hours ago

Posted today

Job description

About the Role

We’re looking for dependable and customer-focused IT Help Desk / IT Support Specialists to join our remote team.

This opportunity is open to entry-level, mid-level, and senior IT professionals. We’re interested in candidates who enjoy troubleshooting technical problems, helping users, and finding practical solutions.

Whether you’re beginning your IT career, have several years of help desk experience, or are a seasoned IT professional looking for a remote opportunity, we encourage you to apply.

What You’ll Do
Provide remote technical support to employees and customers.
Troubleshoot hardware, software, connectivity, account, and access issues.
Respond to support requests through ticketing systems, email, chat, or phone.
Diagnose problems and provide clear, easy-to-follow solutions.
Assist users with Windows, macOS, Microsoft 365, applications, printers, peripherals, and basic networking.
Set up, configure, and troubleshoot computers and other technology as needed.
Manage user accounts, passwords, permissions, and access requests.
Document issues, troubleshooting steps, and resolutions accurately.
Escalate complex technical issues when necessary.
Follow established IT procedures and security practices.
Maintain a professional, helpful, and customer-focused approach.
Work independently while communicating effectively with a remote team.
Qualifications

We welcome candidates with different levels of IT experience.

Entry-Level Candidates

You may be a good fit if you have:

Basic knowledge of computers, operating systems, and common software.
Strong troubleshooting and problem-solving skills.
Good communication and customer-service skills.
A willingness to learn and develop your technical abilities.
Personal, academic, internship, volunteer, or hands-on IT experience is a plus.

Certifications are helpful but not required.

Mid-Level Candidates
Previous experience in help desk, desktop support, technical support, or IT support.
Familiarity with ticketing systems and remote-support tools.
Experience troubleshooting operating systems, applications, user accounts, and network connectivity.
Ability to independently resolve common technical issues.
Senior-Level Candidates
Strong experience in IT support, help desk, desktop support, systems administration, or a related area.
Ability to troubleshoot complex technical issues and identify root causes.
Experience mentoring junior team members or improving IT support processes is a plus.
Strong understanding of IT operations, security, networking, and user administration.
Technical Skills

Experience with some of the following is beneficial:

Windows and/or macOS
Microsoft 365
Google Workspace
Active Directory / Entra ID
VPN and remote-access tools
Networking and Wi-Fi troubleshooting
Hardware and peripheral troubleshooting
User account and access management
Remote desktop/support tools
IT ticketing systems
Basic cybersecurity practices

You do not need experience with every technology listed above to apply.

What We’re Looking For
Strong problem-solving ability
Excellent communication skills
Patience and a customer-focused attitude
Ability to explain technical concepts clearly
Good attention to detail
Reliable and organized work habits
Ability to prioritize and manage support requests
Comfortable working independently in a remote environment
Willingness to learn new technologies and processes
Why Join Us?
100% remote position
Flexible and collaborative work environment
Opportunities for professional growth
Work with a variety of technologies and users
Training and development opportunities
Career paths for both new and experienced IT professionals
Opportunity to build valuable technical experience
Compensation

Competitive compensation based on experience, technical skills, and responsibilities.