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Remote Desktop Support Manager Jobs in Normal, IL

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Mulesoft Developer (Remote)

Bloomington, IL ยท Remote

$51.50 - $68.25/hr

We are seeking a strong, hands-on MuleSoft Developer to support enterprise API and integration ... Build and maintain MuleSoft solutions using Anypoint Studio, API Manager, Runtime Manager, and ...

Experience participating in IEP meetings, acting as case manager, and completing comprehensive case ... Through ongoing, clinically-led career resources and support, we're meeting the needs and creating ...

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ... This is a remote position that requires travel. * Travel: 50 - 75% field-based interactions ...

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Remote Desktop Support Manager information

See Normal, IL salary details

$14

$35

$58

How much do remote desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support manager in Normal, IL is $35.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $47.02 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What job categories do people searching Remote Desktop Support Manager jobs in Normal, IL look for? The top searched job categories for Remote Desktop Support Manager jobs in Normal, IL are:
What cities near Normal, IL are hiring for Remote Desktop Support Manager jobs? Cities near Normal, IL with the most Remote Desktop Support Manager job openings:
Infographic showing various Remote Desktop Support Manager job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,558 per year, or $35.4 per hour.

EPR Support Specialist (Onsite/Remote)

Morris Packaging LLC

Bloomington, IL โ€ข On-site, Remote

$24 - $30/hr

Full-time

Medical, Life, Retirement

Re-posted 24 days ago


Job description

Morris Packaging is a manufacturer of sustainable, flexible packaging products such as bags, pouches, and rollstock. Morris Packaging provides end-to-end packaging solutions, including design, printing, warehousing, and logistics support.
By joining the Morris Packaging team, you will become part of one of the most exciting teams in the packaging industry. If you are looking for a great career that provides job satisfaction and professional advancement with a company that values YOU, join our team today!
Position Summary:
The Sustainability Support Specialist supports company-wide sustainability initiatives through environmental data management, regulatory reporting, and continuous improvement activities. This position is responsible for collecting, validating, and analyzing environmental and packaging data to support compliance requirements, including Extended Producer Responsibility (EPR), greenhouse gas (GHG) reporting, and sustainability certifications. The role collaborates with internal teams, manufacturing facilities, customers, and external partners to ensure accurate reporting and alignment with evolving sustainability regulations and company objectives.
Essential Functions:
โ€ข Work with plant facilities to collect, validate, and analyze data in the areas of GHG emissions (Scope 1, 2, and 3); Energy and water usage; Waste, recycling, and diversion; Packaging materials and components
โ€ข Maintain sustainability tracking tools, dashboards, and reporting templates
โ€ข Support development of annual sustainability reporting (e.g., Impact Report, EcoVadis, customer requests)
โ€ข Assist with communication between internal staff, external customers and stakeholders.
โ€ข Coordinate sustainability-related customer questionnaires and requests
โ€ข Assist with EPR reporting submissions and supporting documentation
โ€ข Prepare reports and presentations for internal leadership and customers
โ€ข Maintain organized sustainability compliance records
โ€ข Assist with sustainability audits and certifications
โ€ข Perform other duties as assigned
Competencies:
โ€ข Critical Thinking
โ€ข Attention to detail
โ€ข Cross-functional collaboration
โ€ข Excellent communication skills (verbal and written)
โ€ข Proactive problem-solving
โ€ข Strong organizational skills with ability to handle multiple projects and deadlines at once
Work Environment: While performing the duties of this job, the employee will be primarily in a remote environment, with collaboration across multiple manufacturing locations and occasional travel for plant visits or customer meetings.
Physical Demands: The physical demands here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen, perform tasks requiring manual dexterity, sit for extended periods of time, and lift 20-40 pounds of office supplies. Repetitive motion using wrists, hands, fingers, with the ability to feel and reach with hands and arms will also be required.
Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work vary, Monday through Friday, according to business needs. Occasional evenings and weekend work will be required as job duties demand.
Travel: Occasional travel to manufacturing locations, customer sites, or industry events may be required.
Required Education and Experience:
โ€ข 1-3 years experience with regulatory compliance, environmental reporting and/or data analysis.
โ€ข Knowledge of Excel or spreadsheet skills, including managing complex datasets.
Preferred Qualifications:
โ€ข Bachelor's degree in Environmental Science, Sustainability, Environmental Science, Business Administration, or related field preferred.
โ€ข Familiarity with flexible packaging materials and basic packaging concepts preferred
Licenses and Certifications: None
Supervisory Responsibility: This position has no supervisory responsibilities.
AAP/EEO Statement: Morris Packaging, LLC. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties: All employees must comply with all company policies including but not limited to those outlined in the Employee Handbook, Safety Manual, and Safe Quality Foods documents.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
Morris Packaging offers a comprehensive benefits package to provide the protection you need today and in the future. Benefits may include but are subject to change: time off plans, medical coverages, bonus programs, disability coverages, company paid & voluntary life insurance, 401K plans with company match, & HSA contributions (when applicable).
The pay range for this role is:
24 - 30 USD per hour (Bloomington)