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Senior Desktop Support Jobs in Normal, IL (NOW HIRING)

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Normal, IL · On-site

$20 - $23/hr

Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed ...

New

Ovation Workplace Services Inc.

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Desktop Support Technician-Onsite

Normal, IL · On-site

$20 - $23/hr

Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed ...

New

A1FED Inc

Senior Endpoint Engineer (R&D Specialist)

Texas, IL · Hybrid

$94K - $129K/yr

The engineer will also lead Tier 3/4 support efforts, drive endpoint automation and modernization ... Desktop & Endpoint Engineering: * Build and maintain desktop OS images and standard software ...

Rivian

MFG IT Equipment Support

Normal, IL · On-site

$63K - $79K/yr

Manufacturing IT Equipment Support ensures IT inventory is properly configured, inventoried, and secured. Key duties include managing inventory databases, deploying workstations, resolving hardware ...

Rivian

MFG IT Equipment Support

Normal, IL · On-site

$63K - $79K/yr

Manufacturing IT Equipment Support ensures IT inventory is properly configured, inventoried, and secured. Key duties include managing inventory databases, deploying workstations, resolving hardware ...

New

Rivian

MFG IT Equipment Support

Normal, IL · On-site

$63K - $79K/yr

Manufacturing IT Equipment Support ensures IT inventory is properly configured, inventoried, and secured. Key duties include managing inventory databases, deploying workstations, resolving hardware ...

New

U.S. Navy

IT Support Specialist

Roanoke, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Goodfield, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Downs, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Deer Creek, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Mackinaw, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Tremont, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hopedale, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Washington, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Normal, IL

Senior Desktop Support information

See Normal, IL salary details

$14

$35

$58

How much do senior desktop support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for senior desktop support in Normal, IL is $35.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $47.02 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What job categories do people searching Senior Desktop Support jobs in Normal, IL look for?

The top searched job categories for Senior Desktop Support jobs in Normal, IL are:

What cities near Normal, IL are hiring for Senior Desktop Support jobs?

Cities near Normal, IL with the most Senior Desktop Support job openings:

Senior Desktop Support jobs near you

Desktop Support Technician-Onsite

Normal, IL • On-site

Ovation Workplace Services Inc.
IT Services • 51 - 200 employees
Learn more about Ovation Workplace Services Inc.external

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 3 days ago

New

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Job description

Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.