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Senior Desktop Support Jobs in Normal, IL (NOW HIRING)

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender) * Administer and maintain end-user accounts, permissions, and access rights (e.g., password ...

A1FED Inc

Senior Endpoint Engineer (R&D Specialist)

Texas, IL · Hybrid

$94K - $129K/yr

The engineer will also lead Tier 3/4 support efforts, drive endpoint automation and modernization ... Desktop & Endpoint Engineering: * Build and maintain desktop OS images and standard software ...

U.S. Navy

IT Support Specialist

Roanoke, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Goodfield, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Downs, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Heyworth, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Chenoa, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Deer Creek, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Minier, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Tremont, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Hopedale, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Washington, IL

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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All JobsDesktop Support JobsSenior Desktop Support JobsSenior Desktop Support Jobs in Normal, IL

Senior Desktop Support information

See Normal, IL salary details

$14

$35

$58

How much do senior desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior desktop support in Normal, IL is $35.36, according to ZipRecruiter salary data. Most workers in this role earn between $23.51 and $47.02 per hour, depending on experience, location, and employer.

What is a senior desktop support?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a senior desktop support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a senior desktop support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What job categories do people searching Senior Desktop Support jobs in Normal, IL look for? The top searched job categories for Senior Desktop Support jobs in Normal, IL are:
What cities near Normal, IL are hiring for Senior Desktop Support jobs? Cities near Normal, IL with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you

Technician - Desktop Support

Illinois Central College

East Peoria, IL • On-site

$18.79 - $22.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Position Title:
Technician - Desktop Support
Campus:
East Peoria Campus, Peoria Campus
Employment Type:
Classified, StaffFull time
Department:
Desktop & Media Services
Start Date:
08/31/2026
Job Description:
Summary: Technology Services provides customer-focused technical support services that ensure reliable access to technology resources for students, faculty, and staff. The technician is responsible for delivering technology assistance through incident response, request fulfillment, troubleshooting, problem resolution, and technical guidance. This position supports the installation, configuration, maintenance, and effective use of college-supported hardware, software, devices, accounts, and workplace technologies. The technician works collaboratively with other Technology Services teams to maintain service quality, enhance operational efficiency, and support the college's teaching, learning, and administrative missions.
Compensation for the Technician - Service Desk and Technician - Desktop Support is $18.79-22.69 an hour.
Essential Functions: This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide technical support and customer service for college-supported technologies.
  • Diagnose, troubleshoot, and resolve technology incidents and service requests.
  • Document, track, and manage requests through established service management processes.
  • Communicate effectively with users regarding issues, resolutions, and service status.
  • Escalate and coordinate resolution of complex technical problems. Identify service trends and contribute to continuous improvement initiatives.
  • Develop and maintain support documentation and knowledge resources.
  • Support technology implementations, upgrades, and operational activities.
  • Collaborate with technology teams and stakeholders to ensure effective service delivery.
  • Maintain current technical knowledge and contribute to team development.
  • Perform related duties as required.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.
Service Desk Technician
  • Associate's degree and one year of direct technical phone support OR two years of direct technical phone support.
  • Experience supporting Microsoft Windows operating systems and O365 applications.
  • Experience using service management or ticketing systems to document, track, and resolve service requests.
  • Demonstrated ability to communicate technical information effectively to individuals with varying levels of experience.

Desktop Support Technician
  • Associate's degree and two years of computer hardware, software, or multimedia support OR four years direction technical support experience.
  • Demonstrated commitment to delivering exceptional customer service and continuous improvement.
  • Valid driver's license with acceptable driving record.
  • Demonstrated proficiency supporting Microsoft Windows, O365, and identity management technologies.
  • Experience working within a complex Active Directory and Microsoft Entra ID environment.
  • Experience with endpoint management tools, device deployment, and software installation.
  • Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.

Preferred Qualifications:
Service Desk Technician
  • Working knowledge of computers, peripherals, mobile devices, and basic networking concepts.
  • Experience supporting end users in a higher education environment.

Desktop Support Technician
  • Applicable certifications such as HDI, A+, Network+, Security+, MCP, etc.
  • Knowledge of ITIL service management concepts and incident management processes.
  • Experience supporting end users in a higher education environment.

Illinois Central College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental disability, sexual orientation, gender identity or expression, marital or familial status, order of protection status, use of VESSA rights, genetic information, military or veteran status (including discharge status), or any other protected status in accordance with applicable federal, state, and local laws.
Illinois Central College offers a comprehensive benefit package for full-time employees, including:
  • paid time off;
  • 11 paid holidays; 2 floating holidays
  • medical, dental, vision, life and long-term disability insurance;
  • tuition waivers for employee, spouse and dependent children;
  • on-site childcare center;
  • 403(b) retirement plans; and
  • State University Retirement System pension plan.

To learn more about full-time health care benefits at ICC.

Apply