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Remote Desktop Support Manager Jobs in Evanston, IL

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 1 Support (Service Desk, Request Management): * Partner with front-line ...

New

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is expected to be able to provide ... Collaborate with Tier 1 Support (Service Desk, Request Management): * Partner with front-line ...

New

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Evanston, IL

Remote Desktop Support Manager information

See Evanston, IL salary details

$14

$34

$57

How much do remote desktop support manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote desktop support manager in Evanston, IL is $34.71, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $46.15 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Evanston, IL? For Remote Desktop Support Manager jobs in Evanston, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Evanston, IL look for? The top searched job categories for Remote Desktop Support Manager jobs in Evanston, IL are:
What cities near Evanston, IL are hiring for Remote Desktop Support Manager jobs? Cities near Evanston, IL with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Systems Administrator

Econ One Research, Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Life, Retirement

Re-posted 22 hours ago

Job description

The Systems Administrator will maintain, configure, and secure the organization's Windows and Linux server/workstation infrastructure, with primary responsibilities in Active Directory (including Group Policy), PostgreSQL administration, Remote Desktop Services, and helpdesk assistance. Systems operate 24/7; the role requires flexibility for out-of-hours work and participation in an on-call rotation.
What You Get To Do...
  • Administer Windows servers and workstations (installation, updates, troubleshooting, Windows Server features).
  • Administer Linux servers (deployment, patching, package management, service monitoring, performance tuning).
  • Administer Truenas (CORE and SCALE) file servers (management, service and performance)
  • Install, configure, and maintain PostgreSQL databases: backups, replication, performance tuning, schema migrations, and troubleshooting.
  • Manage Active Directory: user/group lifecycle, OU structure, Group Policy Object (GPO) design, application and troubleshooting, AD health monitoring.
  • Configure and maintain Remote Desktop Services (RDS) / Terminal Services: session host farms, licensing, profiles, RD Gateway, and security.
  • Provide first- and second-line helpdesk support for server- and workstation-related incidents; escalate to vendors or senior engineers as needed.
  • Implement and maintain monitoring, logging, and alerting (metrics, log aggregation, capacity planning) to support 24/7 operations.
  • Perform regular backups and validate disaster recovery and business continuity procedures for systems and databases.
  • Harden systems and enforce security best practices: patch management, access controls, vulnerability remediation, auditing, and endpoint protection.
  • Automate routine tasks and deployments using scripting (Bash, PowerShell, Python) and configuration management tools.
  • Maintain accurate documentation: knowledgebase, on-call procedures, topology diagrams, change logs, and incident post-mortems.
  • Participate in an on-call rotation and perform out-of-hours maintenance or incident response as required.

Requirements
  • Bachelor's degree in Computer Science, Information Technology, applicable performance experience and appropriate industry certifications are also acceptable.
  • 3+ years of systems administration experience supporting both Linux and Windows environments.
  • Strong Linux administration experience (e.g., Ubuntu, RedHat, and other distros).
  • Solid Windows Server administration experience, including Active Directory and Group Policy.
  • Experience administering Remote Desktop Services or equivalent VDI/session-host technologies.
  • Practical PostgreSQL administration experience: backups, replication, tuning, maintenance, and troubleshooting.
  • Experience providing helpdesk or end-user support and triaging incidents.
  • Proficiency with scripting (Bash, PowerShell, Python) and familiarity with automation/configuration management tools.
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
  • An understanding of security controls, IAM concepts, and best practices.
  • Strong communication, documentation, and customer-service skills.

Bonus Points If You Have...
  • Relevant certifications (RHCE/LPIC, Microsoft Certified: Azure/Windows Server, PostgreSQL certification).
  • Experience with cloud platforms (AWS, Azure) and hybrid architectures (Entra, Intune).
  • Familiarity with containerization (Docker) and orchestration (Kubernetes).
  • Familiarity with virtualization platforms (Proxmox)
  • Experience with remote profile management (FSLogix), session brokering, or VDI platforms.

Benefits
Econ One offers a competitive salary with an annual bonus and excellent benefits, which include employer-paid health, dental, life, and disability insurance, 401(k) plan with a generous employer match, Employee Stock Ownership Plan (ESOP) and flexible spending accounts.
To be considered for this position, please submit your application using the link provided in this job posting. Due to high volume of applications, we regret that we cannot respond to every candidate or to unsolicited messages sent via email or social media platforms such as LinkedIn. If you require any accommodations to complete your application, pleas contact us at hr@econone.com.
We are an Equal Opportunity Employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Notice to Recruitment Agencies
Econ One does not accept unsolicited resumes from external recruiters, staffing agencies, or search firms. Please do not forward resumes directly to our employees, hiring managers, or through our careers site. Unsolicited resumes will not be considered and will not create any obligation for the Company to pay a placement fee.

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