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Remote Desktop Support Manager Jobs in O Fallon, IL

The Timberline Group

IT Support Specialist

Affton, MO · On-site +1

Deliver first-level desktop and end-user support for Windows 11 devices, Microsoft 365, printers ... Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced ...

HMG Careers

Remote Insurance Agent

Saint Louis, MO · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

New

HMG Careers

Sales Executive - Remote

Saint Louis, MO · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

New

HMG Careers

Remote Benefits Sales Rep

Saint Louis, MO · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

New

HMG Careers

Remote Life Insurance Agent

Saint Louis, MO · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

New

ABB

Commercial Proposal Engineer

MO · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in O'Fallon, IL

Remote Desktop Support Manager information

See O Fallon, IL salary details

$13

$33

$56

How much do remote desktop support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote desktop support manager in O'Fallon, IL is $33.74, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $44.86 per hour, depending on experience, location, and employer.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in O'Fallon, IL? For Remote Desktop Support Manager jobs in O'Fallon, IL, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in O'Fallon, IL look for? The top searched job categories for Remote Desktop Support Manager jobs in O'Fallon, IL are:
What cities near O'Fallon, IL are hiring for Remote Desktop Support Manager jobs? Cities near O'Fallon, IL with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,183 per year, or $33.7 per hour.

IT Support Specialist

The Timberline Group

Affton, MO • On-site, Remote

Full-time

Re-posted 28 days ago

Job description

US Citizens or GC Holders only
Must be on our W2- no C2C
Direct - Hire
Local candidates only
Onsite- 4-5 days per week
The IT Support Specialist provides first-level technical support to end users, ensuring timely resolution of hardware, Windows 11, Microsoft 365, printer, connectivity, warehouse technology, and approved business application issues. This role focuses on excellent customer service, accurate ticket documentation, SLA adherence, and support of daily IT operations across office and warehouse environments.
Key Responsibilities
  • Deliver first-level desktop and end-user support for Windows 11 devices, Microsoft 365, printers, peripherals, connectivity, warehouse devices, and approved business applications.
  • Troubleshoot common hardware, application, account, printer, and network connectivity issues.
  • Take ownership of assigned support tickets from intake through resolution or escalation.
  • Document troubleshooting steps, user communication, resolution details, and next actions in the ticketing system.
  • Communicate regularly with end users to provide updates, gather information, and confirm issue resolution.
  • Escalate complex issues to the IT Support Supervisor or appropriate IT resource with clear notes and steps already completed.
  • Meet established SLA expectations for ticket response, follow-up, and resolution.
  • Provide hands-on support for Dell laptops and desktop PCs, including hardware diagnostics, BIOS configuration, firmware updates, driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Assist users with approved peripherals such as monitors, keyboards, mice, headsets, docking stations, and other workstation equipment.
  • Perform basic device troubleshooting, including reboot validation, Windows update checks, driver status review, application checks, and connectivity testing.
  • Maintain accurate inventory records for laptops, desktops, tablets, scanners, printers, and related IT equipment.
  • Update asset records with assigned users, serial numbers, device locations, equipment status, and equipment changes.
  • Assist with onboarding, transfer, and offboarding tasks by validating information, confirming access or equipment status, and updating tickets.
  • Support users with first-login issues, password resets, MFA/DUO enrollment, Microsoft 365 access, Outlook, Teams, OneDrive, and account lockouts.
  • Assist with basic Active Directory checks such as account status, group visibility, and password reset support when authorized.
  • Support basic troubleshooting for approved business applications such as SAP, Zscaler/P21, RingCentral, and PrinterLogic.
  • Provide first-level support for warehouse technology, including Android tablets, Zebra scanners such as MC9300/MC9400 and TC series devices, label printers, and related operational devices.
  • Troubleshoot scanner connectivity, device login, application access, printer mapping, print queues, label printing issues, and basic warehouse Wi-Fi issues.
  • Identify and report suspicious emails, unusual account activity, endpoint issues, or possible security incidents.
  • Assist users with basic KnowBe4 training access issues and security awareness questions.
  • Create and update knowledge base articles, user-facing instructions, checklists, and documentation for common first-level support issues.
  • Recommend improvements when repeated tickets show the need for better documentation or user guidance.

Requirements
  • Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience may be considered.
  • 2-3 years of hands-on experience in desktop support, helpdesk, or a similar IT support role.
  • Solid working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking.
  • Strong hands-on hardware experience with Dell business-class laptops and desktops (Latitude, OptiPlex, and Precision), including diagnostics, BIOS configuration, firmware and driver management, and basic component replacement such as RAM, SSDs, and batteries.
  • Experience supporting printers, peripherals, and common office technology.
  • Ability to troubleshoot hardware, account, application, printer, and connectivity issues.
  • Ability to support users in both office and warehouse environments.
  • Proven ability to explain technical concepts clearly to non-technical users.
  • Strong customer service orientation with a proactive approach to resolving issues.
  • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Team player who collaborates effectively with colleagues across departments.
  • Familiarity with IT ticketing systems, inventory records, and knowledge base documentation.
  • Preferred / Extra Value Experience
  • Basic exposure to Microsoft Intune, device compliance, device enrollment, or endpoint management.
  • Basic exposure to Windows Autopilot enrollment or device provisioning workflows.
  • Familiarity with BeyondTrust, NinjaOne, or endpoint remote support tools.
  • Basic understanding of Windows update validation, driver checks, firmware checks, and patching concepts.
  • Familiarity with KnowBe4 training support or security awareness follow-up.
  • Experience supporting warehouse technology such as Android tablets, Zebra scanners, Zebra label printers, or Lexmark printers.

Additional Information
  • This is a fully in-office position with no remote work option.
  • Minimal travel may be required for on-site support or equipment coordination.
  • Work hours may occasionally vary to accommodate support needs across international locations or after-hours incidents.

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