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Remote Desktop Support Manager Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Initiate escalation as appropriate to ensure management awareness and timely resolution of issues ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Initiate escalation as appropriate to ensure management awareness and timely resolution of issues ...

Wise Skulls

EUC Onsite Support Engineers

Plano, TX · On-site +1

Responsible for managing all IT requirements at the client's office while serving as the primary ... Install, troubleshoot and repair desktop/laptop issues (both hardware/software) * Basic ...

New

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$14.50 - $19.50/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Initiate escalation as appropriate to ensure management awareness and timely resolution of issues ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $20.75/hr

Utilize remote desktop software along with end user to resolve issues using documented solutions ... Initiate escalation as appropriate to ensure management awareness and timely resolution of issues ...

Sigma Information Group

System Administrator

Austin, TX · On-site +1

This includes supporting and maintaining servers, desktops, firewalls, network equipment, software ... If it has an on/off switch, we manage it for our customers. The Sigma team consists of intelligent ...

Artech Information System LLC

Deskside Support

Austin, TX · Remote

$20 - $25.50/hr

... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Trade Floor Support is a Must! Break/Fix ...

CYNET SYSTEMS

In House Service

San Antonio, TX · Remote

$38/hr

Demonstrates self-awareness, manages emotions, and maintains composure. * Follows procedures and ... Experience with application and software packaging, deployment, and desktop support services.

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Remote Desktop Support Manager information

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are popular job titles related to Remote Desktop Support Manager jobs in Texas?

For Remote Desktop Support Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Desktop Support Manager jobs in Texas look for?

The top searched job categories for Remote Desktop Support Manager jobs in Texas are:

What cities in Texas are hiring for Remote Desktop Support Manager jobs?

Cities in Texas with the most Remote Desktop Support Manager job openings:

Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Texas as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Copy of Desktop Support Technician

Irving, TX • On-site, Remote

American Technology Services
IT Services • 11 - 50 employees
Learn more about American Technology Servicesexternal

$19.50 - $24.75/hr

Full-time

Re-posted 29 days ago

Job description

About American Technology Services LLC
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most - the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our "corporate knowledge" about our clients' IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team. In this hands-on, on-site role, you will be the first point of contact for users, providing essential infrastructure support to internal and external clients. Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects. Complex issues will be escalated to senior engineers as needed, ensuring seamless service and high user satisfaction.
What you'll do
  • Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
  • Provide proactive maintenance of systems, technical support and guidance of client network and systems.
  • Ability to work as part of a team to solve problems.
  • Manages system back-up and recovery solutions.
  • Perform troubleshooting analysis of desktop applications, servers and network components.
  • Monitors system performance and implement tuning as needed.
  • Participates in developing and maintaining technical documentation associated with customer systems. Follow department procedures for successful incident management.
  • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.
  • Participate in on-call rotation as required.
  • Additional requirements may exist if the offer of employment is extended

Qualifications
  • Bachelor's degree in a related field or equivalent work experience.
  • At least 5 years prior experience either in consulting or a managed services environment
  • MCSE / CCNP or progress toward MCSE / CCNP
  • At least 1 year of experience in windows Server with Active Directory
  • At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange and SharePoint Online
  • At least 1 year of experience with Routers and routing protocols

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