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Remote Desktop Support Manager Jobs in Texas (NOW HIRING)

Revel Staffing

IT Support Supervisor

Galveston, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

HMG Careers

Remote Sales Manager

Amarillo, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Mabank, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Round Rock, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Austin, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Baytown, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Sandoval, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Allen, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Houston, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

League City, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Pine, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Sand Hill, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Pasadena, TX · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Texas

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Texas? For Remote Desktop Support Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Texas look for? The top searched job categories for Remote Desktop Support Manager jobs in Texas are:
What cities in Texas are hiring for Remote Desktop Support Manager jobs? Cities in Texas with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Engineer (Remote/Overnight)

DataBank

Dallas, TX • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
The Technical Support Engineer (Overnight) is a member of the Support Operations team in the Managed Services department and reports to the Overnight Support Manager. This individual serves as the primary point of contact during overnight hours, providing system management, monitoring, patch management, and scheduled maintenance to meet and exceed the SLA requirements of DataBank while maintaining industry best practices in a multi data center environment. The Overnight Technical Support Engineer 1 addresses Windows, Linux, Cloud, Application, and Network issues and brings them to resolution, while executing planned maintenance windows and patching activities with minimal disruption to customer environments.
The ideal candidate is highly self-motivated, detail-oriented, and comfortable working independently during overnight shifts. They thrive in a structured environment, follow established management procedures, and communicate clearly with both customers and day-shift teams during handoffs.
RESPONSIBILITIES:
Overnight Monitoring & Incident Response
  • Serve as the primary point of contact for all overnight customer incidents submitted via the DataBank portal or by phone
  • Monitor and respond to alarms for DataBank's internal and customer systems, including proactive monitoring of all production systems for performance, failed hardware, alert conditions, and other issues affecting business operations
  • Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure including vCenter and vCloud; perform maintenance activities within the VMware platform
  • Troubleshoot network issues related to routing, firewalls, and load balancers; escalate to Tier 2 teams as needed
  • Fulfill overnight service requests for account creations and modifications including Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP
  • Adjust resources for IaaS and PaaS customers to include RAM, CPU, and disk space to meet customer requirements

Patch Management
  • Execute approved patch management cycles for Windows and Linux server environments during overnight maintenance windows
  • Apply OS-level security patches, hotfixes, and cumulative updates using tools such as WSUS, SCCM, or equivalent patch management platforms
  • Validate patch deployment success, review system health post-patching, and document outcomes for each patching cycle
  • Coordinate with the day-shift team and change management process to ensure all patching activities are pre-approved and scheduled appropriately
  • Identify and report patch failures or systems requiring remediation; escalate unresolved issues with full documentation to the next shift
  • Maintain patching logs and contribute to monthly compliance reports for customer environments

Scheduled Maintenance
  • Execute scheduled maintenance tasks during approved overnight windows, including server reboots, firmware updates, storage provisioning, and configuration changes
  • Perform and document decommissioning and provisioning activities for physical and virtual servers as scheduled
  • Assist with backup verification and restore testing using tools such as Veeam, Commvault, or equivalent platforms; escalate failures immediately
  • Perform DNS creation and modifications as part of scheduled change requests
  • Coordinate and communicate maintenance activities with customers in advance, providing clear updates on status and completion
  • Complete shift handoff documentation, summarizing all maintenance performed, incidents responded to, and any items requiring day-shift follow-up

General Responsibilities
  • Management and operations of Microsoft Windows-based server systems and associated technologies including server clustering, DHCP, DNS, WINS, and DFS
  • Configuration and management of Microsoft Active Directory, including implementations and interoperability with disparate directory structures and security methods
  • Provide technical assistance to DataBank's customers for the support and management of Windows and Linux servers
  • Perform ticket escalations to the appropriate IT teams within DataBank; coordinate with on-call engineers for critical overnight incidents
  • Help create and maintain team standards, policies, and procedures; contribute to documentation updates and runbooks
  • Identify and implement efficiencies to overnight processes and procedures
  • May perform other duties and responsibilities that management deems necessary from time to time

QUALIFICATIONS:
Education
  • Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience

Experience
  • 3+ years of experience required in the Information Technology field
  • 2+ years of experience working with Windows and/or Linux platforms; ability to troubleshoot network connectivity issues at both an application and Server OS level
  • 2+ years of working knowledge of virtual infrastructure technologies, specifically VMware vSphere and vCenter Administration
  • Hands-on experience with patch management tools such as WSUS, SCCM, or equivalent; familiarity with patch scheduling, compliance reporting, and rollback procedures
  • Experience executing scheduled maintenance tasks and change management procedures in an enterprise environment

Technical Skills
  • Experience managing and configuring Active Directory including users, groups, group policies, replication services, and folder redirection
  • Experience with network monitoring tools (e.g., Zabbix, ScienceLogic, SolarWinds, Nagios)
  • Experience with Routers, Switches, Firewalls, and Load Balancers with knowledge of TCP/IP network administration and troubleshooting
  • Experience supporting Microsoft products including SharePoint, Office 365, and SCCM
  • Fundamental Backup and Patching knowledge; familiarity with Veeam or Commvault is a plus
  • Understanding of authentication mechanisms including multi-factor authentication (MFA) and the OSI model
  • Scripting experience with Python, PHP, or PowerShell is a plus - particularly for automating patch or maintenance tasks
  • Experience with Ansible is a plus

Professional Skills
  • Excellent troubleshooting, problem-solving, and organizational skills; strong written communication skills for shift handoff documentation
  • Ability to work independently with minimal supervision during overnight hours
  • Reliable, punctual, and comfortable with a consistent overnight shift schedule
  • Superior customer service skills; able to communicate clearly with customers during off-hours maintenance activities
  • Analytical and detail-oriented; able to prioritize, execute, and meet deadlines
  • A self-starter who excels in a structured, process-driven environment within a growing enterprise

SCHEDULE
This is a full-time overnight position. Shift hours and specific days will be discussed during the interview process. The role requires consistent availability during overnight hours and may include weekend coverage as part of the team's rotation.
BENEFITS
  • Health, Vision and Dental Insurance Packages
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • 401k with company match
  • 3 weeks' Paid Time Off and Paid Holidays

Apply