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Remote Desktop Support Manager Jobs in Texas (NOW HIRING)

CYNET SYSTEMS

In House Service

San Antonio, TX · Remote

$38/hr

Demonstrates self-awareness, manages emotions, and maintains composure. * Follows procedures and ... Experience with application and software packaging, deployment, and desktop support services.

Delta Delta Delta

Director of Housing Support

Dallas, TX · On-site +1

$60K - $75K/yr

Remote eligible * Travel: Up to 20% * Supervised by: Vice President of Housing * Supervises: Housing Support Manager, Volunteers & Housing Support Manager, Resources * Driving Status: Occasional KEY ...

EQT Corporation

Senior Support Analyst

Houston, TX · On-site +1

Conducts research on desktop products in support of PC procurement and development efforts ... Experience in some of the following: documentation; presentation tools; and project management ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...

Revel Staffing

IT Support Supervisor

Amarillo, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

Experience leading teams, managing priorities, and supporting remote employees * Strong communication, organization, documentation, and problem-solving skills * Ability to work collaboratively with ...

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Showing results 21-40

All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Texas

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Texas? For Remote Desktop Support Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Texas look for? The top searched job categories for Remote Desktop Support Manager jobs in Texas are:
What cities in Texas are hiring for Remote Desktop Support Manager jobs? Cities in Texas with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you
Infographic showing various Remote Desktop Support Manager job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

In House Service

CYNET SYSTEMS

San Antonio, TX • Remote

$38/hr

Contractor

Re-posted 7 days ago

Job description

Job Description:

  • Responsible for executing field action remediation including deploying software and firmware remotely, configuring devices in RSS, and performing other remote remediation activities.
  • Requires experience working with customers.
  • Maintains accurate records and documentation on service tickets.
  • Completes service documentation as required.
  • Interfaces and works closely with advanced support specialists as required.
  • Three to five years of service experience in troubleshooting and repair of electronic systems is preferred.

Responsibilities:

  • Builds effective working relationships across functions and locations.
  • Maintains a strong focus on delivering high quality work and holds self to high standards.
  • Demonstrates adaptability in diverse environments, manages multiple tasks, prioritizes work, and works independently.
  • Demonstrates self-awareness, manages emotions, and maintains composure.
  • Follows procedures and processes in an FDA regulated environment.
  • Assists in developing processes and procedures and may draft knowledge articles and job aids.
  • Identifies unnecessary workflow steps, improves productivity, and eliminates non-value-added tasks.
  • Communicates effectively with customers, builds rapport, listens to needs, and takes action.
  • Maintains reporting tools and metric tracking systems with detailed and thorough follow-up.
  • Seeks initiatives and projects to broaden skills and support organizational capabilities.
  • Develops and updates process documentation.
  • May assist in training peers.

Qualifications:

  • Computer Science, Technology, Healthcare background, or equivalent work experience.
  • 2–3 years of proven applied experience.
  • Goal and action oriented.
  • Proficient in reading, writing, and speaking English.
  • Strong analytical and troubleshooting skills.
  • Experience with application and software packaging, deployment, and desktop support services.
  • Understanding of Windows operating systems, Active Directory, domain security, Bomgar, and related tools.
  • Knowledge of cloud computing, SQL, AD, Windows, Unix/Linux, remote access, and SQL scripting.
  • Minimum education requirement is a High School Diploma.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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