Systems Administrator
Dallas, TX · On-site +1
Server configuration, support, troubleshooting, maintenance * Manage servers, including e-mail ... Perform remote and some onsite support to our customers Decision Making To keep under regular ...
Systems Administrator
Dallas, TX · On-site +1
Server configuration, support, troubleshooting, maintenance * Manage servers, including e-mail ... Perform remote and some onsite support to our customers Decision Making To keep under regular ...
Principal Account Manager
Austin, TX · On-site +1
Principal Account Manager, Mid-Market Push the boundaries of tech. In your sweatpants. We\'re ... Familiarity with cloud computing, application virtualization, and remote desktop architectures.
Principal Account Manager
Austin, TX · On-site +1
Principal Account Manager, Mid-Market Push the boundaries of tech. In your sweatpants. We\'re ... Familiarity with cloud computing, application virtualization, and remote desktop architectures.
IT Consultant - System Administrator
Austin, TX · On-site +1
This includes supporting and maintaining servers, desktops, firewalls, network equipment, software ... If it has an on/off switch, we manage it for our customers. The Sigma team consists of intelligent ...
IT Consultant - System Administrator
Austin, TX · On-site +1
This includes supporting and maintaining servers, desktops, firewalls, network equipment, software ... If it has an on/off switch, we manage it for our customers. The Sigma team consists of intelligent ...
Deskside Support
Austin, TX · Remote
$20 - $25.50/hr
... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Trade Floor Support is a Must! Break/Fix ...
Deskside Support
Austin, TX · Remote
$20 - $25.50/hr
... desktop PCs and monitors. Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients. Trade Floor Support is a Must! Break/Fix ...
In House Service
San Antonio, TX · Remote
$38/hr
Demonstrates self-awareness, manages emotions, and maintains composure. * Follows procedures and ... Experience with application and software packaging, deployment, and desktop support services.
Quick apply
In House Service
San Antonio, TX · Remote
$38/hr
Demonstrates self-awareness, manages emotions, and maintains composure. * Follows procedures and ... Experience with application and software packaging, deployment, and desktop support services.
... remote, but must live in proximity to the pharmacy location Salary Starting at $60k and up ... We succeed when you do, and our company and management team work hard to foster an environment that ...
... remote, but must live in proximity to the pharmacy location Salary Starting at $60k and up ... We succeed when you do, and our company and management team work hard to foster an environment that ...
Manager, Advanced Support Services
Austin, TX · On-site +1
Your role As the Manager of Advanced Telephony Support, you will be responsible for the end-to-end customer experience. You'll work closely with cross-functional leaders in Sales, Customer Support ...
Quick apply
Manager, Advanced Support Services
Austin, TX · On-site +1
Your role As the Manager of Advanced Telephony Support, you will be responsible for the end-to-end customer experience. You'll work closely with cross-functional leaders in Sales, Customer Support ...
This position will support product installation, configuration, system integration, interface ... Microsoft tools experience (MS 365, Teams, remote desktop, etc.) * Experience with technologies ...
This position will support product installation, configuration, system integration, interface ... Microsoft tools experience (MS 365, Teams, remote desktop, etc.) * Experience with technologies ...
Senior Utility Compliance Consultant (Remote)
Austin, TX · On-site +1
$60 - $75/hr
This position will support product installation, configuration, system integration, interface ... Microsoft tools experience (MS 365, Teams, remote desktop, etc.) * Experience with technologies ...
Senior Utility Compliance Consultant (Remote)
Austin, TX · On-site +1
$60 - $75/hr
This position will support product installation, configuration, system integration, interface ... Microsoft tools experience (MS 365, Teams, remote desktop, etc.) * Experience with technologies ...
Remote Benefits Support Advisor
El Paso, TX · On-site +1
$90K - $120K/yr
... remote work environment from anywhere in the United States Flexible scheduling designed to support ... desktop computer with webcam Reliable internet connection About AO Globe Life For more than 70 ...
Remote Benefits Support Advisor
El Paso, TX · On-site +1
$90K - $120K/yr
... remote work environment from anywhere in the United States Flexible scheduling designed to support ... desktop computer with webcam Reliable internet connection About AO Globe Life For more than 70 ...
Remote STEM Expert
Arlington, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Arlington, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Arlington, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Arlington, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Lubbock, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Lubbock, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Houston, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Houston, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
El Paso, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
El Paso, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
San Antonio, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
San Antonio, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Dallas, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Dallas, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Plano, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Plano, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Plano, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Plano, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Corpus Christi, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote STEM Expert
Corpus Christi, TX · Remote
Turing supports customers in two ways: first, by accelerating frontier research with high-quality ... Desktop/Laptop set up with a good internet connection. Perks of Freelancing With Turing: * Work in ...
New
Remote Desktop Support Manager information
What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?
| Aspect | Remote Desktop Support Manager | Remote Desktop Support Technician |
|---|---|---|
| Certifications | CompTIA A+, HDI Support Center Analyst, ITIL | CompTIA A+, Microsoft Certified: Modern Desktop Administrator |
| Work Environment | Supervises support teams, manages workflows, oversees support operations | Provides technical support, troubleshoots remote desktop issues, assists end-users |
| Industry Usage | IT support departments, managed service providers | IT help desks, technical support centers |
The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.
What are some common challenges faced by Remote Desktop Support Managers and how can they be addressed?
Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.
What are the key skills and qualifications needed to thrive as a Remote Desktop Support Manager, and why are they important?
To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.
What does a Remote Desktop Support Manager do?
A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Texas? For Remote Desktop Support Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Texas look for? The top searched job categories for Remote Desktop Support Manager jobs in Texas are:
What cities in Texas are hiring for Remote Desktop Support Manager jobs? Cities in Texas with the most Remote Desktop Support Manager job openings:
Full-time
Posted 10 days ago
Job description
Exigo Technology Services is seeking a Systems Administrator to join our managed services team to manage large and small client infrastructure on premise and in the cloud utilizing our tools and processes.
Job Purpose
Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills
Main Responsibilities
Decision Making
To keep under regular review all of our technical processes and report any recommended changes. You are responsible for customer infrastructures. You will help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes.
Working Relationship & Contacts
Personal Requirements:
Job Purpose
Must be able to support all aspects of network infrastructure and Microsoft platforms. Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills
Main Responsibilities
- Server configuration, support, troubleshooting, maintenance
- Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
- Router / firewall configuration and support
- General knowledge of Azure and/or AWS
- Active Directory configuration, management, troubleshooting
- Ability to conduct research into networking issues and products as required
- Perform presales hardware and software recommendations
- Research technical issues and resolutions online
- Enter time and expense into customer management system on a timely basis
- Close tickets and tasks assigned to you and enter resolution information
- Mentor desktop and field technicians
- Assist in defining technology best practices for our company and customers
- Perform remote and some onsite support to our customers
Decision Making
To keep under regular review all of our technical processes and report any recommended changes. You are responsible for customer infrastructures. You will help make decisions on specific hardware/software requirements that customers may need as well as recommending time frames for installation & support processes.
Working Relationship & Contacts
- You will be in direct contact with customer liaison and the users of the customer's network.
- You will be in contact all managed services team members for the customer, including the lead consultant for the customer and desktop support team members.
Personal Requirements:
- College or 5+ years experience
- 2-5 years experience in network/seerver support services, certifications a plus
- Hands-on hardware troubleshooting experience
- Strong written and oral communication skills
- Strong interpersonal skills
- Highly self motivated and directed
- Keen attention to detail
- Ability to effectively prioritize and execute tasks
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Knowledge of LAN / WAN design topology implementation
- Proficient with Cloud, SANS, NAS storage devices
- Experience with VPN, IPSEC, Certificate and other security services
- Knowledge in cloud and on premise Infrastructure