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Mac Help Desk Jobs in Texas (NOW HIRING)

Populous

Help Desk Administrator

Houston, TX · On-site

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Apple MAC support experience is highly desirable. * Desktop imaging experience preferred.

Populous

Help Desk Administrator

Houston, TX

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Apple MAC support experience is highly desirable. * Desktop imaging experience preferred.

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 • Knowledge of Office 2013 • Mobile ...

Trigyn Technologies

Help Desk Technician

Dallas, TX

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 Knowledge of Office 2013 Mobile Devices ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Manage Help Desk tickets in a timely and efficient manner * Monitor and response quickly and ... Proficiency with a MAC and IOS computers * Excellent oral communication skills * Detail oriented ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$18 - $24.50/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Configure and deploy desktops, laptops (PC and Mac), and peripheral devices * Assist with system ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Configure and deploy desktops, laptops (PC and Mac), and peripheral devices * Assist with system ...

Zones

Help Desk Analyst L2

Dallas, TX · On-site

$33.65/hr

Help Desk Analyst L2 Location: Dallas, TX, United States Salary Range: USD 30.00-33.65 Weekly Date ... MAC OS, and associated peripherals. * In depth knowledge of the Microsoft O365 suite of ...

Havas Health Inc.

STAGE - Junior Help Desk

Milano, TX · On-site

$17.75 - $24/hr

Providence, agenzia del gruppo Havas, ricerca per ampliamento dell'organico un/a Junior Helpdesk ... Installazione di programmi per sistemi Windows e Mac; * Risoluzione di problemi relativi al ...

Havas Edge

STAGE - Junior Help Desk

Milano, TX

$17.75 - $24/hr

Providence, agenzia del gruppo Havas, ricerca per ampliamento dell'organico un/a Junior Helpdesk ... Installazione di programmi per sistemi Windows e Mac; * Risoluzione di problemi relativi al ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX · On-site

$30 - $33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... MAC OS, and associated peripherals. * In depth knowledge of the Microsoft O365 suite of ...

Zones LLC.

Help Desk Analyst L2

Dallas, TX

$30 - $33.65/wk

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... system, MAC OS, and associated peripherals. * In depthknowledge of the Microsoft O365 suite of ...

Zones

Help Desk Analyst L2

Dallas, TX

$33.65/hr

What you'll do as the Help Desk Analyst II The requirements listed below are representative of the ... MAC OS, and associated peripherals. * In depth knowledge of the Microsoft O365 suite of ...

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Mac Help Desk information

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What are popular job titles related to Mac Help Desk jobs in Texas? For Mac Help Desk jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Mac Help Desk jobs in Texas look for? The top searched job categories for Mac Help Desk jobs in Texas are:
What cities in Texas are hiring for Mac Help Desk jobs? Cities in Texas with the most Mac Help Desk job openings:
Mac Help Desk jobs near you
Help Desk Administrator

Help Desk Administrator

Populous

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Help Desk Administrator
Location: Houston, TX
Who We Are:
We design places where people love to be together.
Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments.
We've designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.
What We Offer:
Professional & Personal Development Programs + Summer Hours + Hybrid Schedule + On-Site Gym (Dallas/KC) + Paid Architect Licensure & Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.
Who We Are Looking For:
We are seeking a Help Desk Administrator with 1-2 years of experience to provide technical support to ensure users receive timely, accurate resolution of hardware, software and system issues.
Our preferred candidate will have prior experience in the AEC industry, and an interest in working in a dynamic global design environment with a diverse range of public assembly building types, including sports venues, convention centers, and airports.
What Your Day Could Consist Of:
  • Providing Tier I technical assistance via phone, in-person and by ticketing system.
  • Diagnosing and resolving technical hardware and software issues.
  • Following standard help desk procedures and researching questions using available information resources.
  • Advising users on appropriate action and logging all help desk interactions.
  • Identifying and escalating situations requiring urgent attention and redirecting problems to the appropriate resource.
  • Preparing activity reports and developing and maintaining documentation of processes and procedures.

Requirements For Success:
  • Outstanding communication skills and customer service mindset that encourages effective collaboration.
  • Positive and professional attitude, resourceful nature, and excellent troubleshooting and problem-solving capability.
  • Highly trustworthy with the ability to effectively manage sensitive and confidential information.
  • Ability to provide clear technical support to non-technical users.

Essential Qualifications:
  • An accredited degree in Information Technology, Computer Science, Information Systems or commensurate work experience in IT or related field.
  • 1-2 years proven work history in an office environment.
  • Working knowledge of Windows 10 and 11.
  • Working knowledge of Office 365.
  • Working knowledge of iOS and Android.

Preferred:
  • Apple MAC support experience is highly desirable.
  • Desktop imaging experience preferred.
  • Knowledge of architectural software is highly desirable.

Additional Details:
  • Occasional overtime may be necessary.

Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.
No. 1 Most Innovative Company in Architecture by Fast Company
No. 1 Firm in Cultural on Interior Design magazine's Top 100 Giants
No. 1 Architecture Firm in Cultural Facilities by BD+C
No. 1 Architecture Firm in Convention Centers by BD+C
No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C
Find us here - https://populous.com/careers
Instagram: @WeArePopulous
X: @Populous

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