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Mac Help Desk Jobs (NOW HIRING)

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Provide help desk support including analyzing and resolving end-user issues Skills & Experience * Knowledge of MAC and Windows operating systems and desktop applications * Experience with installing ...

company652

Help Desk Specialist

Wallingford, CT · On-site

Strong Mac skills and working knowledge of Windows; PC experience a plus. * Previous experience working in a Help Desk environment is beneficial. * Previous experience working in a school, college ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Experience supporting Mac hardware/OSX in a Help Desk environment * Experience supporting remote users in a distributed environment * Experience with Jira Service desk or a similar ticketing system

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

Preferred : • Microsoft O365 experience • BMC Footprints Help Desk Experience • MAC OS Experience Company : InterSources Inc. solves operational problems where protection, performance ...

Capital Rx

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Experience supporting Mac hardware/OSX in a Help Desk environment * Experience supporting remote users in a distributed environment * Experience with Jira Service desk or a similar ticketing system

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

Experience supporting Mac hardware/OSX in a Help Desk environment * Experience supporting remote users in a distributed environment * Experience with Jira Service desk or a similar ticketing system

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

... Footprints Help Desk Experience • MAC OS Experience Company : InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work ...

Purple Communications Inc

Help Desk Technician

Austin, TX · On-site

$18.75 - $25.50/hr

Helpdesk Technician Help Desk Technician ZP Better Together is one of the nation's most extensive ... Advanced technical knowledge of Win 10, Win 11, and Apple Mac OS Work environment: This position ...

Trigyn Technologies

Help Desk Technician

Dallas, TX · On-site

$19.75 - $26.75/hr

Trigyn's direct client is looking for Help Desk Support Technician for contract assignment in ... Windows XP Windows 7 Mac MS Office 2007 MS Office 2010 • Knowledge of Office 2013 • Mobile ...

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Mac Help Desk information

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How much do mac help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for mac help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.
More about Mac Help Desk jobs

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What states have the most Mac Help Desk jobs?

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What job categories do people searching Mac Help Desk jobs look for?

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Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk/MAC Engineer

Manhattan, NY • On-site

Lincoln IT
IT Services • 51 - 200 employees
Learn more about Lincoln ITexternal

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. 

Responsibilities

  • Provide phone support and remote remediation for workstation issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

  • Knowledge of MAC and Windows operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Cisco Phone Systems a plus
  • Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

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