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Mac Help Desk Jobs (NOW HIRING)

Lincoln IT

Help Desk/MAC Engineer

Manhattan, NY · On-site

$22 - $26/hr

Provide help desk support including analyzing and resolving end-user issues Skills & Experience * Knowledge of MAC and Windows operating systems and desktop applications * Experience with installing ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

The ideal candidate is comfortable working in both Mac and Windows environments, has strong ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

The ideal candidate is comfortable working in both Mac and Windows environments, has strong ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

The ideal candidate is comfortable working in both Mac and Windows environments, has strong ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

MetroSys

Help Desk Technician

Denver, CO · On-site

$20 - $35/hr

The ideal candidate is comfortable working in both Mac and Windows environments, has strong ... Required Qualifications * 3+ years of experience in a Help Desk or Desktop Support role. * Hands-on ...

Lee College

Help Desk Technician

Baytown, TX · On-site

$44K - $46K/yr

The Help Desk Technician is responsible for providing first level technical assistance and support ... Basic to intermediate knowledge of Windows 7/10, Microsoft Office 2013 and above, Mac OSX systems ...

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing ... Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer ... MAC OS experience also a plus * Working knowledge of printer management * Experience working with ...

Purple Communications, Inc

Help Desk Technician

Austin, TX · On-site

$19.75 - $26.75/hr

The Help Desk Technician will provide fast technical assistance on company computer systems ... Mac OS Company : ZP is a leading U.S. provider of video relay services (VRS), video remote ...

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Mac Help Desk information

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$12

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$33

How much do mac help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for mac help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

What jobs pay 4000 a week without a degree?

High-paying jobs that can reach $4,000 a week without a degree often include roles such as skilled trades like electricians, plumbers, or HVAC technicians, which require technical training or apprenticeships. Sales positions, such as real estate agents or insurance brokers, can also offer high earnings with experience and strong performance. Additionally, certain freelance or contract work in fields like web development or digital marketing may generate this income level, especially with specialized skills and a solid client base.

Can you work from home on a Mac?

A Mac Help Desk technician can often work from home if the employer allows remote support and provides necessary tools such as remote access software. Strong communication skills and familiarity with remote troubleshooting are essential for effective remote work in this role.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

Are help desk jobs still in demand?

Help desk roles, including Mac Help Desk positions, remain in demand as organizations continue to require technical support for hardware, software, and network issues. These jobs often require strong troubleshooting skills and familiarity with remote support tools, and demand is expected to grow with increasing reliance on technology in workplaces.

How difficult is IT to get hired at Apple?

Getting hired as a Mac Help Desk technician at Apple can be competitive, often requiring relevant technical skills, customer service experience, and certifications such as Apple Certified Support Professional. The hiring process typically involves multiple interviews and assessments to evaluate technical knowledge and communication abilities.
More about Mac Help Desk jobs
What cities are hiring for Mac Help Desk jobs? Cities with the most Mac Help Desk job openings:
What states have the most Mac Help Desk jobs? States with the most job openings for Mac Help Desk jobs include:
What job categories do people searching Mac Help Desk jobs look for? The top searched job categories for Mac Help Desk jobs are:
Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk/MAC Engineer

Help Desk/MAC Engineer

Lincoln IT

Manhattan, NY • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 hours ago

Job description

Job Overview

We are currently seeking a full time Level I/II MAC and PC Support Engineer with a 1+ years of extensive hands on experience with the following: iMac and Macbook repairs, also all OSX operating systems. Support all MAC and Windows environments on site. 

Responsibilities

  • Provide phone support and remote remediation for workstation issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide help desk support including analyzing and resolving end-user issues

Skills & Experience

  • Knowledge of MAC and Windows operating systems and desktop applications
  • Experience with installing, configuring, and administering a broad range of technologies
  • Excellent written and verbal communication skills
  • Knowledge of Cisco Phone Systems a plus
  • Certifications a plus

Company Overview

Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!

Benefits

Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

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