Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Help Desk Analyst
Warrenville, IL · On-site
$29 - $31/hr
Level 1 Service Desk Agent Hourly/Salary Compensation Range:$29-31/hr Contract Length: 22 weeks ... Escalate complex issues to specialized teams, including the Epic team, as appropriate * Support a ...
Help Desk Analyst
Warrenville, IL · On-site
$29 - $31/hr
Level 1 Service Desk Agent Hourly/Salary Compensation Range:$29-31/hr Contract Length: 22 weeks ... Escalate complex issues to specialized teams, including the Epic team, as appropriate * Support a ...
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK
$24.05 - $38.48/hr
The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets ...
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK
$24.05 - $38.48/hr
The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets ...
Position: IT Help Desk Manager The IT Help Desk Manager plays a critical leadership role in ... Oversee support for acute care applications such as EHR/EMR systems (e.g., Epic, Cerner), PACS, lab ...
Position: IT Help Desk Manager The IT Help Desk Manager plays a critical leadership role in ... Oversee support for acute care applications such as EHR/EMR systems (e.g., Epic, Cerner), PACS, lab ...
Position: IT Help Desk Manager The IT Help Desk Manager plays a critical leadership role in ... Oversee support for acute care applications such as EHR/EMR systems (e.g., Epic, Cerner), PACS, lab ...
Position: IT Help Desk Manager The IT Help Desk Manager plays a critical leadership role in ... Oversee support for acute care applications such as EHR/EMR systems (e.g., Epic, Cerner), PACS, lab ...
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK (2023525001)
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets ...
EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK (2023525001)
Menomonee Falls, WI · On-site
$24.05 - $38.48/hr
The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
Overview The Help Desk Technician is responsible for general maintenance of desktop hardware and ... Epic Events * From TinCaps Night to family days at the zoo, we offer multiple activities throughout ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
Overview The Help Desk Technician is responsible for general maintenance of desktop hardware and ... Epic Events * From TinCaps Night to family days at the zoo, we offer multiple activities throughout ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
We're glad you're exploring our Help Desk Technician position and want to share some of the details ... Epic Events * From TinCaps Night to family days at the zoo, we offer multiple activities throughout ...
New
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
We're glad you're exploring our Help Desk Technician position and want to share some of the details ... Epic Events * From TinCaps Night to family days at the zoo, we offer multiple activities throughout ...
New
Clinical Service Desk- Epic-BA
Lincoln, NE · On-site +1
$17.75 - $24.50/hr
We are currently seeking a Clinical Service Desk- Epic-BA to join our team in Lincoln, Nebraska (US ... help organizations and society move confidently and sustainably into the digital future. As a ...
Clinical Service Desk- Epic-BA
Lincoln, NE · On-site +1
$17.75 - $24.50/hr
We are currently seeking a Clinical Service Desk- Epic-BA to join our team in Lincoln, Nebraska (US ... help organizations and society move confidently and sustainably into the digital future. As a ...
Clinical Service Desk- Epic-BA
Lincoln, NE · On-site +1
$17.75 - $24.50/hr
We are currently seeking a Clinical Service Desk- Epic-BA to join our team in Lincoln, Nebraska (US ... help organizations and society move confidently and sustainably into the digital future. As a ...
Clinical Service Desk- Epic-BA
Lincoln, NE · On-site +1
$17.75 - $24.50/hr
We are currently seeking a Clinical Service Desk- Epic-BA to join our team in Lincoln, Nebraska (US ... help organizations and society move confidently and sustainably into the digital future. As a ...
Work closely with the Service Desk to assist in responding to help desk tickets and end user ... Epic Radiant certification required. This is a remote position.
Quick apply
Work closely with the Service Desk to assist in responding to help desk tickets and end user ... Epic Radiant certification required. This is a remote position.
Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and assignments on system projects that require a PB or HB Analyst. Minimum Qualification * Certification ...
Quick apply
Resolve help desk tickets, participate in Epic Quarterly releases (NN review, build, testing) and assignments on system projects that require a PB or HB Analyst. Minimum Qualification * Certification ...
Service Desk Analyst
Ann Arbor, MI · Hybrid
$17 - $18/hr
Remote must sit in Michigan Skills Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10 Top Skills ...
Service Desk Analyst
Ann Arbor, MI · Hybrid
$17 - $18/hr
Remote must sit in Michigan Skills Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10 Top Skills ...
Service Desk Analyst
Ann Arbor, MI · Hybrid
$17 - $18/hr
Remote must sit in Michigan Skills Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10 Top Skills ...
Service Desk Analyst
Ann Arbor, MI · Hybrid
$17 - $18/hr
Remote must sit in Michigan Skills Help desk support, Active directory, Troubleshooting, servicenow, epic, Office 365, Windows, Phone support, Ticketing system, Service desk, Windows 10 Top Skills ...
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
Raleigh, NC · Remote
$35 - $45/hr
Epic EHR Helpdesk Analyst * Location: Raleigh, NC (Fully remote, 1st shift (7AM-3:30PM EST ... Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)
Quick apply
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
Raleigh, NC · Remote
$35 - $45/hr
Epic EHR Helpdesk Analyst * Location: Raleigh, NC (Fully remote, 1st shift (7AM-3:30PM EST ... Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk)
Epic Health Planet Analyst Work Type: Remote Must Have: 5+ years Epic application experience Active ... Provide support of application incidents reported through the help desk, including 24/7 on call ...
Quick apply
Epic Health Planet Analyst Work Type: Remote Must Have: 5+ years Epic application experience Active ... Provide support of application incidents reported through the help desk, including 24/7 on call ...
Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading end?user learning sessions ...
Quick apply
Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading end?user learning sessions ...
... Service Desk Helpdesk Associate to join their team. The role involves handling inbound customer ... Epic, Cerner, McKesson and Meditech. • Track and document the appropriate comments and close or ...
... Service Desk Helpdesk Associate to join their team. The role involves handling inbound customer ... Epic, Cerner, McKesson and Meditech. • Track and document the appropriate comments and close or ...
Provide effective Epic application help by responding to help desk tickets and end-user requests. * Assists the Epic Training Manager in obtaining and compiling data and information for reporting ...
Provide effective Epic application help by responding to help desk tickets and end-user requests. * Assists the Epic Training Manager in obtaining and compiling data and information for reporting ...
Epic Help Desk information
See salary details
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
How much do epic help desk jobs pay per hour?
As of Jun 29, 2026, the average hourly pay for epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?
On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.
What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?
To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.
What is an Epic Help Desk job?
An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.
More about Epic Help Desk jobs
What cities are hiring for Epic Help Desk jobs? Cities with the most Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk jobs? States with the most job openings for Epic Help Desk jobs include:
What job categories do people searching Epic Help Desk jobs look for? The top searched job categories for Epic Help Desk jobs are:
$21 - $28.75/hr
Full-time
Posted 10 days ago
Job description
Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.