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Epic Help Desk Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/14/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Virtelligence

Epic Beacon Analyst

Binghamton, NY

Ability to support ticket resolution across multiple Epic modules and effectively collaborate with end users, the help desk, and IS teams. * Skilled in leading end?user learning sessions ...

Vytwo

Epic Healthy Planet Analyst II

Prosper, TX · Remote

Role: Epic Health Planet Analyst Work Type: Remote Must Have: • 5+ years Epic application ... the help desk, including 24/7 on call coverage as required. • Obtain and maintain in-depth ...

UnitedHealth Group

Application Trainer

Farmington, CT · On-site

$29 - $52/hr

Triage Epic Help Desk tickets to assess training-related issues and escalate complex technical concerns to Epic analysts as appropriate You'll be rewarded and recognized for your performance in an ...

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Epic Help Desk information

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How much do epic help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for epic help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the typical day-to-day responsibilities for someone working at the Epic Help Desk?

On a daily basis, Epic Help Desk professionals respond to support tickets submitted by clinicians, administrative staff, and other Epic users, troubleshooting technical issues within various Epic modules. They provide timely guidance, escalate complex problems to higher-level Epic analysts or IT teams, and document resolutions for future reference. Collaboration is common, as help desk staff often communicate with clinical departments, IT professionals, and Epic application analysts to ensure seamless system operation. This role can also involve participating in software upgrades, user training, and ongoing optimization of Epic system workflows.

What are the key skills and qualifications needed to thrive in the Epic Help Desk position, and why are they important?

To thrive as an Epic Help Desk professional, you need solid technical troubleshooting skills, familiarity with Epic electronic health record (EHR) systems, and a background in IT or healthcare support. Experience using Epic modules, help desk ticketing systems, and relevant Epic certifications—such as Epic Certified Support or Ambulatory Module—are highly valued. Strong communication, patience, and problem-solving abilities help you effectively interact with end users and resolve issues promptly. These skills ensure that healthcare providers experience minimal disruption, maintaining workflow efficiency and high patient care standards.

What is an Epic Help Desk job?

An Epic Help Desk job involves providing technical support for users of Epic Systems software, which is commonly used in healthcare organizations for electronic medical records (EMR). Responsibilities typically include troubleshooting software issues, assisting with user access, and ensuring smooth system functionality. Support is often provided via phone, email, or in-person, with a focus on resolving technical problems efficiently. Knowledge of Epic applications, healthcare workflows, and IT troubleshooting is essential. Some positions may require Epic certification or experience in a healthcare IT setting.

More about Epic Help Desk jobs
What cities are hiring for Epic Help Desk jobs? Cities with the most Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Epic Help Desk jobs? States with the most job openings for Epic Help Desk jobs include:
What job categories do people searching Epic Help Desk jobs look for? The top searched job categories for Epic Help Desk jobs are:
Epic Help Desk jobs near you
Infographic showing various Epic Help Desk job openings in the United States as of July 2026, with employment types broken down into 62% Full Time, 13% Part Time, and 25% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk - EPIC

Futran Tech Solutions Pvt. Ltd.

Remote

$21 - $28.75/hr

Full-time

Posted 5 hours ago

Job description

Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

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