ZipRecruiter

Log In

1

Director Epic Help Desk Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/14/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 7/10/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

Direct Client The contractor is required have:- 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

Ken's Foods is seeking a Help Desk Supervisor to lead day-to-day Help Desk operations and provide direct leadership to Help Desk technicians. This role ensures reliable and timely technical support ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

next page

Showing results 1-20

All JobsEpic Help Desk JobsDirector Epic Help Desk Jobs

Director Epic Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do director epic help desk jobs pay per year?

As of Jul 18, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?

AspectDirector Epic Help DeskEpic Help Desk Technician
CredentialsIT management certifications, Epic certification, leadership experienceEpic certification, technical support training
Work EnvironmentLeadership roles, strategic planning, team managementHelp desk support, troubleshooting, user assistance
Employer & IndustryHospitals, healthcare organizations, IT departmentsHealthcare facilities, IT support teams
Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical support duties, job responsibilities

The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.

Can I work remotely for Epic?

The Epic Help Desk Director role may offer remote work options depending on the company's policies and the specific position requirements. Typically, roles involving help desk support and IT management can be performed remotely with proper tools and communication systems in place.

Who is Epic's biggest competitor?

For a Director Epic Help Desk, the biggest competitors are other healthcare IT vendors offering electronic health record (EHR) systems and help desk solutions, such as Cerner, Meditech, and Allscripts. These companies provide similar software and support services in the healthcare industry, competing for client hospitals and clinics. Knowledge of industry standards and certifications can be important when evaluating these competitors.

Is a helpdesk a stressful job?

A help desk role, such as a Director Epic Help Desk, can be stressful due to high call volumes, urgent issue resolution, and the need for strong technical and communication skills. Managing multiple priorities and working under time pressure are common, but effective problem-solving and teamwork can help mitigate stress levels.

How difficult is IT to get hired at Epic?

Getting hired as a Director Epic Help Desk typically requires extensive experience in IT support, strong leadership skills, and familiarity with Epic software systems. Candidates often need relevant certifications, such as Epic certifications, and a background in healthcare IT environments, making the process competitive but achievable with the right qualifications.
What cities are hiring for Director Epic Help Desk jobs? Cities with the most Director Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Director Epic Help Desk jobs? States with the most job openings for Director Epic Help Desk jobs include:
Director Epic Help Desk jobs near you

Help Desk - EPIC

Futran Tech Solutions Pvt. Ltd.

Remote

$21 - $28.75/hr

Full-time

Re-posted 29 days ago

Job description

Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

Apply