Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
EHR Help Desk
$21 - $28.75/hr
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record ... Desk). Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Key ...
EHR Help Desk
$21 - $28.75/hr
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record ... Desk). Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Key ...
HELP DESK
$23.25 - $31.75/hr
Direct Client The contractor is required have:- 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous ...
HELP DESK
$23.25 - $31.75/hr
Direct Client The contractor is required have:- 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous ...
Help Desk Analyst
Santa Ana, CA · On-site
$7.81K - $10.36K/mo
Job Summary Under the direction of the Director of Information Technology, servers as resource person on help desk services to district and site personnel; performs a variety of technical duties ...
Help Desk Analyst
Santa Ana, CA · On-site
$7.81K - $10.36K/mo
Job Summary Under the direction of the Director of Information Technology, servers as resource person on help desk services to district and site personnel; performs a variety of technical duties ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Santa Ana, CA · On-site
$21.25 - $29.25/hr
Job Title Under the direction of the Director of Information Technology, servers as resource person on help desk services to district and site personnel; performs a variety of technical duties ...
Help Desk Analyst
Santa Ana, CA · On-site
$21.25 - $29.25/hr
Job Title Under the direction of the Director of Information Technology, servers as resource person on help desk services to district and site personnel; performs a variety of technical duties ...
Help Desk Analyst
Chicago, IL · On-site
$21.25 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Analyst
Chicago, IL · On-site
$21.25 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
... • Direct patient care providers are required to maintain current BCLS (CPR) and other ... years of help desk or related experience (in the repair and/or diagnosis of PC hardware and ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
... • Direct patient care providers are required to maintain current BCLS (CPR) and other ... years of help desk or related experience (in the repair and/or diagnosis of PC hardware and ...
Help Desk Analyst
Jackson, MS · On-site
$17.75 - $24.25/hr
... directed Experience working in a help desk environment Experienced with providing support for O365 Applications Experience providing remote assistance using various platforms Experience in ...
Help Desk Analyst
Jackson, MS · On-site
$17.75 - $24.25/hr
... directed Experience working in a help desk environment Experienced with providing support for O365 Applications Experience providing remote assistance using various platforms Experience in ...
Help Desk Technician
$24.04 - $27/hr
... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...
Help Desk Technician
$24.04 - $27/hr
... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...
Help Desk
Boston, MA · On-site
HELP DESK SPECIALIST General Statement of Duties : The position of Help Desk Specialist is ... direct inquiries from site and home office personnel • Special projects as assigned • ...
Help Desk
Boston, MA · On-site
HELP DESK SPECIALIST General Statement of Duties : The position of Help Desk Specialist is ... direct inquiries from site and home office personnel • Special projects as assigned • ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...
Help Desk Manager
Daleville, AL · On-site
Help Desk Manager Location: Fairfax / Tampa / Daleville Clearance Required: Minimum of a NACI ... a direct application from the person identified in the resume, and will not be eligible for ...
Help Desk Manager
Daleville, AL · On-site
Help Desk Manager Location: Fairfax / Tampa / Daleville Clearance Required: Minimum of a NACI ... a direct application from the person identified in the resume, and will not be eligible for ...
Help Desk Analyst
Saint Louis, MO · On-site
$20 - $27.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management ... You will play a direct role in shaping the user support experience while advancing your career in a ...
Help Desk Analyst
Saint Louis, MO · On-site
$20 - $27.25/hr
The Senior Help Desk Analyst will be responsible for front-line support, system access management ... You will play a direct role in shaping the user support experience while advancing your career in a ...
Help Desk Technician
Virginia Beach, VA · On-site
$17.75 - $23.75/hr
... directed to the Help Desk. The position will also manage and track issues using the IT ticketing system. Work Location: Virginia Beach, VA Essential Functions: * Act as the initial point of contact ...
Help Desk Technician
Virginia Beach, VA · On-site
$17.75 - $23.75/hr
... directed to the Help Desk. The position will also manage and track issues using the IT ticketing system. Work Location: Virginia Beach, VA Essential Functions: * Act as the initial point of contact ...
Director Epic Help Desk information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do director epic help desk jobs pay per year?
As of May 28, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.
What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?
| Aspect | Director Epic Help Desk | Epic Help Desk Technician |
|---|---|---|
| Credentials | IT management certifications, Epic certification, leadership experience | Epic certification, technical support training |
| Work Environment | Leadership roles, strategic planning, team management | Help desk support, troubleshooting, user assistance |
| Employer & Industry | Hospitals, healthcare organizations, IT departments | Healthcare facilities, IT support teams |
| Search & Comparison Intent | Understanding managerial roles, career progression | Technical support duties, job responsibilities |
The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.
What cities are hiring for Director Epic Help Desk jobs? Cities with the most Director Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Director Epic Help Desk jobs? States with the most job openings for Director Epic Help Desk jobs include:
$21 - $28.75/hr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.