Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
HELP DESK
$23.25 - $31.75/hr
Direct Client The contractor is required have:- 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous ...
HELP DESK
$23.25 - $31.75/hr
Direct Client The contractor is required have:- 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Supervisor
North Syracuse, NY · On-site
$68K - $78K/yr
You will be the direct supervisor for our building-level Technology Teaching Assistants (TAs) as ... Manage help desk ticket queues troubleshooting issues to help support Technology TAs, and systems ...
Help Desk Supervisor
North Syracuse, NY · On-site
$68K - $78K/yr
You will be the direct supervisor for our building-level Technology Teaching Assistants (TAs) as ... Manage help desk ticket queues troubleshooting issues to help support Technology TAs, and systems ...
Help Desk Technician
$16.75 - $22.50/hr
Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...
Help Desk Technician
$16.75 - $22.50/hr
Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...
Help Desk Technician
$16.75 - $22.50/hr
Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...
Help Desk Technician
$16.75 - $22.50/hr
Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Technician
Chicago, IL · On-site
$20.50 - $27.75/hr
Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Supervisor
Marlborough, MA · On-site
$110K - $120K/yr
SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...
Help Desk Supervisor
Marlborough, MA · On-site
$110K - $120K/yr
SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...
Help Desk Supervisor
Southborough, MA · On-site
$110K - $120K/yr
Help Desk Supervisor The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability ...
Help Desk Supervisor
Southborough, MA · On-site
$110K - $120K/yr
Help Desk Supervisor The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Analyst
Chicago, IL · On-site
$21 - $28.75/hr
Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...
Help Desk Supervisor
Marlborough, MA · On-site
$110K - $120K/yr
SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...
Help Desk Supervisor
Marlborough, MA · On-site
$110K - $120K/yr
SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...
Help Desk Supervisor
Marlborough, MA · On-site
$110K - $120K/yr
SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...
Help Desk Supervisor
Marlborough, MA · On-site
$110K - $120K/yr
SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...
Help Desk Technician
Rockville, MD · On-site
$24.04 - $27/hr
... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...
Director, Epic Systems - Acute Care
New York, NY · On-site
$186K - $306K/yr
Director, Epic Systems - Acute Care Leveraging MSK's mission of innovation and excellence in ... Reporting to: VP, Epic Systems Helpful Links: Compensation Philosophy Benefits Pay Range: $186,000 ...
Director, Epic Systems - Acute Care
New York, NY · On-site
$186K - $306K/yr
Director, Epic Systems - Acute Care Leveraging MSK's mission of innovation and excellence in ... Reporting to: VP, Epic Systems Helpful Links: Compensation Philosophy Benefits Pay Range: $186,000 ...
Help Desk Analyst
Warrenville, IL · On-site
$29 - $31/hr
Level 1 Service Desk Agent Hourly/Salary Compensation Range:$29-31/hr Contract Length: 22 weeks ... Escalate complex issues to specialized teams, including the Epic team, as appropriate * Support a ...
Help Desk Analyst
Warrenville, IL · On-site
$29 - $31/hr
Level 1 Service Desk Agent Hourly/Salary Compensation Range:$29-31/hr Contract Length: 22 weeks ... Escalate complex issues to specialized teams, including the Epic team, as appropriate * Support a ...
Director, Epic Systems - Acute Care
New York, NY · Hybrid
$186K - $306K/yr
Director, Epic Systems - Acute Care Leveraging MSK's mission of innovation and excellence in ... VP, Epic Systems Helpful Links: Compensation Philosophy Benefits Pay Range: $186,000.00 - $306,700 ...
Director, Epic Systems - Acute Care
New York, NY · Hybrid
$186K - $306K/yr
Director, Epic Systems - Acute Care Leveraging MSK's mission of innovation and excellence in ... VP, Epic Systems Helpful Links: Compensation Philosophy Benefits Pay Range: $186,000.00 - $306,700 ...
You'll help strengthen our team of the best and brightest, with reputations centered on getting ... Job Summary Prominence is seeking a Director, Epic Revenue Cycle to serve as a senior-level advisor ...
You'll help strengthen our team of the best and brightest, with reputations centered on getting ... Job Summary Prominence is seeking a Director, Epic Revenue Cycle to serve as a senior-level advisor ...
Help Desk Technician
Bothell, WA · On-site
$42K - $50K/yr
Direct exposure to leadership and real operational decision-making * Opportunity to grow into ... If you're comfortable working with computers, handling help desk-style
Quick apply
Help Desk Technician
Bothell, WA · On-site
$42K - $50K/yr
Direct exposure to leadership and real operational decision-making * Opportunity to grow into ... If you're comfortable working with computers, handling help desk-style
Director Epic Help Desk information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do director epic help desk jobs pay per year?
As of Jun 27, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.
What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?
| Aspect | Director Epic Help Desk | Epic Help Desk Technician |
|---|---|---|
| Credentials | IT management certifications, Epic certification, leadership experience | Epic certification, technical support training |
| Work Environment | Leadership roles, strategic planning, team management | Help desk support, troubleshooting, user assistance |
| Employer & Industry | Hospitals, healthcare organizations, IT departments | Healthcare facilities, IT support teams |
| Search & Comparison Intent | Understanding managerial roles, career progression | Technical support duties, job responsibilities |
The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.
What cities are hiring for Director Epic Help Desk jobs? Cities with the most Director Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Director Epic Help Desk jobs? States with the most job openings for Director Epic Help Desk jobs include:
$21 - $28.75/hr
Full-time
Posted 8 days ago
Job description
Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.