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Director Epic Help Desk Jobs (NOW HIRING)

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint ... direct end-user support. Experience supporting the following: -ServiceNow ITSM tool usage -Apple ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the same quality standards and takes pride in their work. We offer great starting salaries, retirement ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Direct Client The contractor is required have:- 1.At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous ...

OCHIN

DIRECTOR, EPIC MAINTENANCE

$144K - $245K/yr

... help fulfill our mission. OCHIN provides leading-edge technology, data analytics, research, and ... Position Overview The Director, Epic Maintenance provides strategic and operational leadership for ...

Judi Health

Help Desk Manager

Charlotte, NC · Hybrid

Partner with IT Director to perform personnel management tasks for Help Desk staff * Work as an escalation resource for Help Desk 1 and 2 personnel * Drive customer problem resolution via systemic ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

The successful candidate provides direct leadership and coaching to the Help Desk team while partnering with Infrastructure, Applications, Information Security, Human Resources, and business ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Coordinates with Director of IT on ordering. - Coordinate with the Director of IT to maintain ...

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage ... Provide support to the Systems Administrator and Infrastructure Director as needed. * Support ...

New

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

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Director Epic Help Desk information

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$37.5K

$83.8K

$124.5K

How much do director epic help desk jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?

AspectDirector Epic Help DeskEpic Help Desk Technician
CredentialsIT management certifications, Epic certification, leadership experienceEpic certification, technical support training
Work EnvironmentLeadership roles, strategic planning, team managementHelp desk support, troubleshooting, user assistance
Employer & IndustryHospitals, healthcare organizations, IT departmentsHealthcare facilities, IT support teams
Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical support duties, job responsibilities

The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.

What cities are hiring for Director Epic Help Desk jobs?

Cities with the most Director Epic Help Desk job openings:

What are the most commonly searched types of Epic Help Desk jobs?

The most popular types of Epic Help Desk jobs are:

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Director Epic Help Desk jobs near you

HIT - Epic Help Desk Technician

Spark Tek Inc

Rancho Cordova, CA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Spark Tek Inc is seeking an Epic Help Desk Technician for a 4 month contract. The role involves providing end-user support for Epic-specific issues, particularly using the AMBULATORY module, and managing technical support tickets for a hospital system merger.
Responsibilities:
• Serve as the first contact with customers gathers, analyzes, reviews, categorizes and oversees ticket assignments for technical support of users ensuring referral to appropriate level of services.
• Performs highest tier of technical support.
• Provides bridge between customer needs and highly technical applications and application groups, other technology service providers and third-party vendors.
• Serves as staff expert on technical troubleshooting for the most difficult customer problems.
• Provides guidance to customers on IT policy and procedures.
• Identifies and addresses complex usability problems, through a short period of analysis, resolves issues.
• Research questions using available information resources, such as knowledge bases, Intranet, Internet, or past ticket resolutions.
• Assist in the maintaining of knowledge articles utilized by the TOC
• Follow up with customers to ensure complete resolution of issues
• Redirect unresolved issues to the next level of support personnel
• Identify, evaluate, and escalate situations requiring urgent attention
• Stay current with system information, changes, and updates
• Train customers as necessary
• Manage Incidents and Service Request via IT Service Management Toolset working priorities.
• Work independently or in conjunction with other team members to solve issues with all application types or related technologies issues.
Qualifications:
Required:
• Experience with Epic Help Desk support, specifically with the AMBULATORY module.
• Ability to answer 'how to' questions and work on escalations within the modules.
• Experience in providing end-user support without building or configurations.
• Ability to gather, analyze, review, categorize, and oversee ticket assignments for technical support.
• Experience performing the highest tier of technical support.
• Ability to provide a bridge between customer needs and highly technical applications.
• Expertise in technical troubleshooting for complex customer problems.
• Ability to provide guidance to customers on IT policy and procedures.
• Experience identifying and addressing complex usability problems.
• Ability to research questions using available information resources.
• Experience assisting in maintaining knowledge articles.
• Ability to follow up with customers to ensure complete resolution of issues.
• Experience redirecting unresolved issues to the next level of support personnel.
• Ability to identify, evaluate, and escalate situations requiring urgent attention.
• Ability to stay current with system information, changes, and updates.
• Experience training customers as necessary.
• Ability to manage incidents and service requests via IT Service Management Toolset.
• Ability to work independently or in conjunction with other team members.
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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