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Director Epic Help Desk Jobs (NOW HIRING)

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least two years of experience providing direct end-user support for the applications being ...

IO Datasphere

Help Desk

Madison, WI · On-site

$20.25 - $27.25/hr

Our client is looking for a Help Desk to provide Identity and Account Management (IAM) services for ... Companies submitting candidates should only submit direct W2 employees for this position. Please ...

Peckham, Inc.

Internal Help Desk Supervisor

Lansing, MI · On-site

Peckham, Inc - Technical Internal Help Desk Supervisor SUMMARY The Internal Help Desk Supervisor ... Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must be self-directed and have the ability to problem solve. Must have ability to be disciplined ...

Peckham

Internal Help Desk Supervisor

Lansing, MI

Peckham, Inc - Technical Internal Help Desk Supervisor SUMMARY The Internal Help Desk Supervisor ... Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can ...

Heart to Heart Hospice

Help Desk Specialist

Plano, TX · On-site

Help Desk Specialist Department: Information Technology Reports To: IT Operations Manager Location ... Support special IT projects and initiatives as directed * Maintain scheduling flexibility to ...

New

Wisconsin

Help Desk Supervisor

Menomonie, WI

Under general supervision of the Director of Client Technology Services (CTS), the incumbent ... Help Desk Supervisor * Serve as the supervisor point of contact on escalated customer services ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must be self-directed and have the ability to problem solve. * Must have ability to be disciplined ...

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Showing results 21-40

All JobsEpic Help Desk JobsDirector Epic Help Desk Jobs

Director Epic Help Desk information

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$37.5K

$83.8K

$124.5K

How much do director epic help desk jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?

AspectDirector Epic Help DeskEpic Help Desk Technician
CredentialsIT management certifications, Epic certification, leadership experienceEpic certification, technical support training
Work EnvironmentLeadership roles, strategic planning, team managementHelp desk support, troubleshooting, user assistance
Employer & IndustryHospitals, healthcare organizations, IT departmentsHealthcare facilities, IT support teams
Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical support duties, job responsibilities

The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.

What cities are hiring for Director Epic Help Desk jobs? Cities with the most Director Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Director Epic Help Desk jobs? States with the most job openings for Director Epic Help Desk jobs include:
Director Epic Help Desk jobs near you

Help Desk Technician

Suzor IT

East Walpole, MA • On-site

Full-time

Retirement, PTO

Re-posted 4 days ago

Job description

Salary: $22.50 to $26.50 per hour

About Suzor IT:

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.


An Ideal Candidate Is:

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.


Helpdesk Technician Job Description

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.


The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary.


The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.


Help Desk Technician Responsibilities:

  • Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
  • Establishing good relationships with all departments and colleagues.
  • Diagnosing/troubleshooting issues with computer software, peripherals, and hardware.
  • Installing and configuring hardware and software components.
  • Repairing or replacing damaged hardware.
  • Educating staff on best technology/security practices.
  • Performing tests and evaluations of new software and hardware.
  • Creating and managing technical documentation.
  • Providing basic computer training.


Help Desk Technician Requirements:

  • 2+ years of customer service experience.
  • Relevant License/Certification - CompTIA A+ (Preferred)
  • Excellent written and verbal communication skills.
  • Good interpersonal skills.
  • Attention to detail.
  • Good problem-solving skills.


Help Desk Technician Compensation, Benefits, Schedule, and Location

  • Compensation: $22.50 to $26.50 per hour
  • Schedule: Monday through Friday 7:30am-3:30pm
  • Location: This position may require some travel.
  • Benefits include:
    • 401(k)
    • Paid time off
    • Mileage reimbursement