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Director Epic Help Desk Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

... directed. They must have sufficient technical knowledge and be able to communicate effectively to ... HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS: * Provide phone and helpdesk support for local and off ...

Williston

Help Desk Coordinator

Easthampton, MA

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Will Short Director of Information Technology Services. Full benefit medical, dental, life ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Will Short Director of Information Technology Services. Full benefit medical, dental, life ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Community Options

Help Desk Analyst

Princeton, NJ

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

The Help Desk Coordinator will provide operating systems, information processing, administrative ... Will Short Director of Information Technology Services. Full benefit medical, dental, life ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... At least two years of experience providing direct end-user support for the applications being ...

njr

Help Desk Specialist

Wall, NJ · On-site

$47K - $61K/yr

New Jersey Resources is seeking a Help Desk Specialist to provide comprehensive first level ... Direct Stock Purchase Plan (with optional payroll deduction for employees). * Wellness perks ...

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

njr

Help Desk Specialist

Wall, NJ

$47K - $61K/yr

New Jersey Resources is seeking a Help Desk Specialist to provide comprehensive first level ... Direct Stock Purchase Plan (with optional payroll deduction for employees). * Wellness perks ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must be self-directed and have the ability to problem solve. * Must have ability to be disciplined ...

SNI Technology

Help Desk Technician

Colorado Springs, CO · On-site

$49K/yr

Monitor Help Desk email account and direct workflow accordingly * Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel * Install new equipment, replace ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must be self-directed and have the ability to problem solve. Must have ability to be disciplined ...

NEOGOV

Help Desk, Director

El Segundo, CA · On-site +1

We're looking to hire a Helpdesk Director to join our IT team and lead our helpdesk operations. This role is a hybrid role out of the Los Angeles office. What You Will do * Manage and support a ...

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Director Epic Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do director epic help desk jobs pay per year?

As of Jul 18, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?

AspectDirector Epic Help DeskEpic Help Desk Technician
CredentialsIT management certifications, Epic certification, leadership experienceEpic certification, technical support training
Work EnvironmentLeadership roles, strategic planning, team managementHelp desk support, troubleshooting, user assistance
Employer & IndustryHospitals, healthcare organizations, IT departmentsHealthcare facilities, IT support teams
Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical support duties, job responsibilities

The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.

Can I work remotely for Epic?

The Epic Help Desk Director role may offer remote work options depending on the company's policies and the specific position requirements. Typically, roles involving help desk support and IT management can be performed remotely with proper tools and communication systems in place.

Who is Epic's biggest competitor?

For a Director Epic Help Desk, the biggest competitors are other healthcare IT vendors offering electronic health record (EHR) systems and help desk solutions, such as Cerner, Meditech, and Allscripts. These companies provide similar software and support services in the healthcare industry, competing for client hospitals and clinics. Knowledge of industry standards and certifications can be important when evaluating these competitors.

Is a helpdesk a stressful job?

A help desk role, such as a Director Epic Help Desk, can be stressful due to high call volumes, urgent issue resolution, and the need for strong technical and communication skills. Managing multiple priorities and working under time pressure are common, but effective problem-solving and teamwork can help mitigate stress levels.

How difficult is IT to get hired at Epic?

Getting hired as a Director Epic Help Desk typically requires extensive experience in IT support, strong leadership skills, and familiarity with Epic software systems. Candidates often need relevant certifications, such as Epic certifications, and a background in healthcare IT environments, making the process competitive but achievable with the right qualifications.
What cities are hiring for Director Epic Help Desk jobs? Cities with the most Director Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Director Epic Help Desk jobs? States with the most job openings for Director Epic Help Desk jobs include:
Director Epic Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Planet Depos

Rockville, MD • On-site

$24.04 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

The Help Desk Technician provides daily support to employees who are using software, hardware, or other computer systems and needs help completing tasks. They are responsible for troubleshooting problems through diagnostic tests and remote access to computers. They assist in coordinating PC hardware, software and peripheral installations, and upgrades. In addition, they provide support for telephony, operational activities, and other technologies, as directed. They must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed? to deal with demanding customers.
HELP DESK TECHNICIAN ESSENTIAL FUNCTIONS:
  • Provide phone and helpdesk support for local and off-site employees.
  • Diagnose system errors and other issues.
  • Follow-up with employees to ensure issues are resolved.
  • Assist with the onboarding and training of new employees.
  • Set up new employee accounts and delete terminated employee accounts.
  • Manage helpdesk tickets in a timely manner.
  • Utilize ticket tracking system to document all support incidents.
  • Assist with maintaining inventory of hardware, software and support assets.
  • Responsible for assisting employees with PC's, mobile devices, printers, and related equipment (monitor, keyboard, mouse, hard drives, etc).
  • Support software applications, including troubleshooting programs, testing, and applying new software releases.
  • A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.)
  • Meet SLA's, KPI's and Metrics as defined.
  • Primary onsite work at the Rockville Md. Office to assist in supporting the company's physical office (e.g., connections for employees' workstations and phones, wireless access points, routers, computer server room, etc.).
  • Possible additional travel may be required to satellite PD offices in the DMV area.
  • Possible after-hours/weekend work.
  • Ability to lift up to 50lbs
  • Perform other duties as assigned.

HELP DESK TECHNICIAN LOCATION:
Rockville, MD
HELP DESK TECHNICIAN SHIFT:
9:00am - 5:00pm EST Monday - Friday
HELP DESK TECHNICIAN COMPENSATION:
$24.04 - $27.00 per hour
BENEFITS:
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Life Insurance
  • Voluntary Long Term Disability
  • PTO
  • Paid Holidays
  • 401(k)
  • Employee Assistance Program (EAP)
  • Maternity Leave

Requirements
Minimum of 2 years' experience in Information Technology, specifically in user support for hardware/software problems. Good understanding of computer systems? mobile devices? and other tech products. Ability to diagnose and solve basic technical issues. Must have great attention to detail and excellent verbal and written communication skills. Must be motivated, organized, and work well under pressure. Must be able to work well without direct supervision. Must have a strong sense of urgency and ability to prioritize. Ability to lift up to 50lbs Strong Background In: Microsoft Active Directory Active Directory User Management Group Policy Management NTFS Permissions Office 365 and Azura cloud services Intune Management Conditional Access Policies Privileged Identity Management Office 2010 and above Required EOE M/F/D/V

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