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Director Epic Help Desk Jobs (NOW HIRING)

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

... directed to the Help Desk. The position will also manage and track issues using the IT ticketing system. Work Location: Virginia Beach, VA Essential Functions: * Act as the initial point of contact ...

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Regent University

Help Desk Technician

Virginia Beach, VA

$19 - $25.50/hr

... directed to the Help Desk. The position will also manage and track issues using the IT ticketing system. Work Location: Virginia Beach, VA Essential Functions: * Act as the initial point of contact ...

Community Options

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

MGM Healthcare Home Office

Help Desk Analyst

Saint Louis, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... You will play a direct role in shaping the user support experience while advancing your career in a ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... You will play a direct role in shaping the user support experience while advancing your career in a ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

District 205

3 - Help Desk Interns

Harvey, IL · On-site

$19.25 - $25.75/hr

Help Desk Intern A Help Desk Intern is a student employee that assists the Help Desk Team provide quality technology support under the direct supervision of the Lead Computer Technician. Assists the ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

BoxLunch

Help Desk Associate

City Of Industry, CA · Hybrid

$20 - $23/hr

Hot Topic Help Desk Support At Hot Topic, we're passionate about creativity and high performance ... limited to the CEO, Directors, VPs, DMs, etc.) using tools such as TeamViewer and Zoom.

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ... Must be self-directed and have the ability to problem solve. * Must have ability to be disciplined ...

Family Express

Help Desk Associate

Valparaiso, IN · On-site

$16.25 - $22/hr

Help Desk Associate Position summary: The Help Desk Associate is the first level of response and ... No direct reports Physical demands and work environment: * Physical Demands: While performing the ...

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Requirements * 3+ years providing direct and exceptional user support in a high-performance culture in a help desk or service desk environment (phone support, not desktop support) * 3+ years of ...

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How much do director epic help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for director epic help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Epic Help Desk vs Epic Help Desk Technician?

AspectDirector Epic Help DeskEpic Help Desk Technician
CredentialsIT management certifications, Epic certification, leadership experienceEpic certification, technical support training
Work EnvironmentLeadership roles, strategic planning, team managementHelp desk support, troubleshooting, user assistance
Employer & IndustryHospitals, healthcare organizations, IT departmentsHealthcare facilities, IT support teams
Search & Comparison IntentUnderstanding managerial roles, career progressionTechnical support duties, job responsibilities

The main difference between a Director Epic Help Desk and an Epic Help Desk Technician lies in their responsibilities and experience level. The Director oversees strategic planning, team management, and high-level decision-making, often requiring leadership certifications and extensive experience. In contrast, the Help Desk Technician focuses on technical support, troubleshooting, and assisting end-users. Both roles are essential in healthcare IT environments but serve different functions within the organization.

What cities are hiring for Director Epic Help Desk jobs? Cities with the most Director Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Director Epic Help Desk jobs? States with the most job openings for Director Epic Help Desk jobs include:
Director Epic Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Regent University

Virginia Beach, VA • On-site

$19 - $25.50/hr

Full-time

Medical, Life, Retirement

Posted 14 days ago

Regent University rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

209th of 528 rated colleges and universities

Job description

Help Desk Technician
Job no: 50000400
Work type: Full time
Location: Virginia Beach
Categories: Staff & Administration
The Help Desk Technician will provide software, hardware, and systems support to Regent University faculty, staff, and students by responding to support calls, voice messages, and e-mails directed to the Help Desk. The position will also manage and track issues using the IT ticketing system.
Work Location: Virginia Beach, VA
Essential Functions:
  • Act as the initial point of contact for Regent University computer users. Respond to support calls and respond to e-mails/tickets regarding software, hardware, networking issues, etc. Escalate support incidents to the appropriate IT staff group when necessary
  • Answer phone calls and e-mails in a prompt, courteous manner. Log calls into the IT ticketing system
  • Work closely with other IT Departments to resolve issues effectively
  • Stay current with supported software and hardware
  • Promote efficiency and effectiveness improvements for the Help Desk
  • Maintain documentation of all Help Desk processes and procedures

Additional Responsibilities:
  • Participate in staff training and departmental meetings.
  • Assume other duties as assigned by supervisor.

Qualifications:
  • College-level training and/or bachelor's degree required
  • Previous customer service experience required (phone skills, data entry, and ability to discuss and probe technical issues while handling multiple calls).
  • Computer operations or support experience required.
  • Experience with Windows 10. Experience with a variety of major PC applications (including Microsoft Office) and the Internet required.
  • Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active Directory networks highly desired.
  • Experience with systems in a college or university environment desired.

Candidates must have:
  • Commitment to Regent's core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
Advertised: 14 May 2026 Eastern Daylight Time
Applications close: 30 Nov 2026 Eastern Standard Time
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