Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Help Desk - EPIC
$21 - $28.75/hr
EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Epic Help Desk Support
$21 - $28.75/hr
EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...
Entry-Level Help Desk Technician
Honolulu, HI · On-site
$19.75 - $26.75/hr
Contract | Onsite | Honolulu, HI Oxford Solutions is working with a client seeking an Entry-Level Help Desk Technician for an onsite contract role in Honolulu, HI. This is a great opportunity for a ...
Entry-Level Help Desk Technician
Honolulu, HI · On-site
$19.75 - $26.75/hr
Contract | Onsite | Honolulu, HI Oxford Solutions is working with a client seeking an Entry-Level Help Desk Technician for an onsite contract role in Honolulu, HI. This is a great opportunity for a ...
Help Desk Technician
$21.75 - $29.50/hr
Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...
Help Desk Technician
$21.75 - $29.50/hr
Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...
Help Desk Technician
Statesville, NC · On-site
$18.75 - $25.50/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Quick apply
Help Desk Technician
Statesville, NC · On-site
$18.75 - $25.50/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician
Winston Salem, NC · On-site
$18.50 - $25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Quick apply
Help Desk Technician
Winston Salem, NC · On-site
$18.50 - $25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician
Hickory, NC · On-site
$18 - $24.25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
Help Desk Technician
Hickory, NC · On-site
$18 - $24.25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
Help Desk Technician
Winston Salem, NC · On-site
$18.50 - $25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician
Winston Salem, NC · On-site
$18.50 - $25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician
Soldotna, AK · On-site
$21.75 - $29.50/hr
Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...
Help Desk Technician
Soldotna, AK · On-site
$21.75 - $29.50/hr
Help Desk Technician Associate (Entry-Level; I) Requirements * High School Diploma/GED * Preferred experience includes exposure to customer service, technical support, or technology-adjacent roles ...
Help Desk Technician
Statesville, NC · On-site
$18.75 - $25.50/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician
Statesville, NC · On-site
$18.75 - $25.50/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Associate
$17.50 - $23.75/hr
Help Desk Associate This Help Desk Associate role is an internal role dedicated to supporting the ... Required Skills · Entry level applicants welcomed to apply. · Must possess strong written and ...
Help Desk Associate
$17.50 - $23.75/hr
Help Desk Associate This Help Desk Associate role is an internal role dedicated to supporting the ... Required Skills · Entry level applicants welcomed to apply. · Must possess strong written and ...
Help Desk Associate
Philadelphia, PA · On-site
$17.50 - $23.75/hr
Help Desk Associate This Help Desk Associate role is an internal role dedicated to supporting the ... Required Skills • Entry level applicants welcomed to apply. • Must possess strong written and ...
Help Desk Associate
Philadelphia, PA · On-site
$17.50 - $23.75/hr
Help Desk Associate This Help Desk Associate role is an internal role dedicated to supporting the ... Required Skills • Entry level applicants welcomed to apply. • Must possess strong written and ...
Help Desk Technician (Hickory)
Hickory, NC · On-site
$18 - $24.25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
Help Desk Technician (Hickory)
Hickory, NC · On-site
$18 - $24.25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
Help Desk Technician (Statesville)
Statesville, NC · On-site
$18.75 - $25.50/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician (Statesville)
Statesville, NC · On-site
$18.75 - $25.50/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
New
Help Desk Technician (Charlotte)
Charlotte, NC · On-site
$18.75 - $25.25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
Help Desk Technician (Charlotte)
Charlotte, NC · On-site
$18.75 - $25.25/hr
Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...
Help Desk Technician
$19 - $25.50/hr
Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...
Quick apply
Help Desk Technician
$19 - $25.50/hr
Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...
Help Desk Administrator
Brockton, MA · Hybrid
Great entry level IT opportunity for the right person! What you will do: * Track help desk requests and ensure closure in a timely manner. * Assist with hardware installations and software ...
Help Desk Administrator
Brockton, MA · Hybrid
Great entry level IT opportunity for the right person! What you will do: * Track help desk requests and ensure closure in a timely manner. * Assist with hardware installations and software ...
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...
Quick apply
Help Desk Specialist
Washington, DC · On-site
$60K - $70K/yr
As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...
Help Desk Administrator
Brockton, MA · On-site
$22.56/hr
Great entry level IT opportunity for the right person! What you will do: * Track help desk requests and ensure closure in a timely manner. * Assist with hardware installations and software ...
Help Desk Administrator
Brockton, MA · On-site
$22.56/hr
Great entry level IT opportunity for the right person! What you will do: * Track help desk requests and ensure closure in a timely manner. * Assist with hardware installations and software ...
Help Desk Administrator
Brockton, MA · On-site
$22.56/hr
Great entry level IT opportunity for the right person! What you will do: * Track help desk requests and ensure closure in a timely manner. * Assist with hardware installations and software ...
Quick apply
Help Desk Administrator
Brockton, MA · On-site
$22.56/hr
Great entry level IT opportunity for the right person! What you will do: * Track help desk requests and ensure closure in a timely manner. * Assist with hardware installations and software ...
Entry Level Epic Help Desk information
See salary details
$14.42 - $16.37
3% of jobs
$16.37 - $18.31
8% of jobs
$19.77 is the 25th percentile. Wages below this are outliers.
$18.31 - $20.26
18% of jobs
$20.26 - $22.20
18% of jobs
The median wage is $22.58 / hr.
$22.20 - $24.15
14% of jobs
$25.99 is the 75th percentile. Wages above this are outliers.
$24.15 - $26.09
15% of jobs
$26.09 - $28.04
9% of jobs
$28.04 - $29.98
6% of jobs
$29.98 - $31.93
3% of jobs
$31.93 - $33.87
3% of jobs
$33.87 - $35.82
2% of jobs
$14
$24
$35
How much do entry level epic help desk jobs pay per hour?
As of Jul 18, 2026, the average hourly pay for entry level epic help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Epic Help Desk vs Entry Level Epic Support Specialist?
| Aspect | Entry Level Epic Help Desk | Entry Level Epic Support Specialist |
|---|---|---|
| Certifications | Epic Certification, Help Desk certifications | Epic Certification, Support certifications |
| Work Environment | Help desk, support centers, healthcare IT | Support teams, healthcare IT departments |
| Employer & Industry Usage | Hospitals, clinics, healthcare providers | Hospitals, healthcare organizations, IT support |
| Job Focus | Troubleshooting, user support, ticket resolution | Technical support, system troubleshooting, user assistance |
Both roles involve supporting Epic healthcare software, but the Entry Level Epic Help Desk primarily focuses on troubleshooting user issues and ticket resolution, while the Entry Level Epic Support Specialist may handle more technical support tasks and system troubleshooting within healthcare IT teams.
What cities are hiring for Entry Level Epic Help Desk jobs? Cities with the most Entry Level Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Entry Level Epic Help Desk jobs? States with the most job openings for Entry Level Epic Help Desk jobs include:
$21 - $28.75/hr
Full-time
Re-posted 29 days ago
Job description
Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.