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Entry Level Epic Help Desk Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Help Desk - EPIC

$21 - $28.75/hr

EPIC Help Desk Location : Remote EPIC Help Desk Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and ...

Futran Tech Solutions Pvt. Ltd.

Epic Help Desk Support

$21 - $28.75/hr

EPIC Help Desk Remote Open to working an 8 am- 8pm CT shift Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing ...

First Coast Security

Help Desk Technician

Tampa, FL

$19 - $25.50/hr

Description First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

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IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

As an Entry Level Top Secret Cleared professional, this role provides an exciting opportunity to ... Your role as a Help Desk Specialist Join our dynamic team at IntePros Federal as a Help Desk ...

New

Medasource

Help Desk Analyst

Warrenville, IL · On-site

$29 - $31/hr

Level 1 Service Desk Agent Hourly/Salary Compensation Range:$29-31/hr Contract Length: 22 weeks ... Escalate complex issues to specialized teams, including the Epic team, as appropriate * Support a ...

Harris Computer

IT Help Desk Manager

Mobile, AL · On-site

... Epic, Cerner), PACS, lab systems, and medication administration tools. • Ensure minimal ... help desk analysts and support technicians. • Provide coaching, performance evaluations, and ...

Robert Half

Help Desk Analyst

Holland, OH · On-site

$17.75 - $24.25/hr

We are looking for a Help Desk Analyst to join a high-volume support environment in Holland, Ohio ... Troubleshoot entry-level technical problems efficiently and gather the information needed to ...

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All JobsEntry Level Epic Help Desk Jobs

Entry Level Epic Help Desk information

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$35

How much do entry level epic help desk jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for entry level epic help desk in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Epic Help Desk vs Entry Level Epic Support Specialist?

AspectEntry Level Epic Help DeskEntry Level Epic Support Specialist
CertificationsEpic Certification, Help Desk certificationsEpic Certification, Support certifications
Work EnvironmentHelp desk, support centers, healthcare ITSupport teams, healthcare IT departments
Employer & Industry UsageHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support
Job FocusTroubleshooting, user support, ticket resolutionTechnical support, system troubleshooting, user assistance

Both roles involve supporting Epic healthcare software, but the Entry Level Epic Help Desk primarily focuses on troubleshooting user issues and ticket resolution, while the Entry Level Epic Support Specialist may handle more technical support tasks and system troubleshooting within healthcare IT teams.

What cities are hiring for Entry Level Epic Help Desk jobs? Cities with the most Entry Level Epic Help Desk job openings:
What are the most commonly searched types of Epic Help Desk jobs? The most popular types of Epic Help Desk jobs are:
What states have the most Entry Level Epic Help Desk jobs? States with the most job openings for Entry Level Epic Help Desk jobs include:
Entry Level Epic Help Desk jobs near you

Help Desk - EPIC

Futran Tech Solutions Pvt. Ltd.

Remote

$21 - $28.75/hr

Full-time

Posted 8 days ago

Job description

Position: EPIC Help Desk
Location : Remote
EPIC Help Desk
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
Experience writing knowledge base articles and tip sheets
Experience using ticketing systems (in this case ServiceNow experience is preferred)
Open to working an 8 am- 8pm CT shift
͏
Do
Ensure timely response of all the tickets raised by the client end user
Service requests solutioning by maintaining quality parameters
Act as a custodian of clientâ s network/ server/ system/ storage/ platform/ infrastructure and other equipmentâ s to keep track of each of their proper functioning and upkeep
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Provide an acceptance and immediate resolution to the high priority tickets/ service
Installing and configuring software/ hardware requirements based on service requests
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
Provide application/ user access as per client requirements and requests to ensure timely solutioning
Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
Coordinate with on-site team for complex problem resolution and ensure timely client servicing
Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.

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