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Customer Service It Support Jobs (NOW HIRING)

CERNER TECHNOLOGIES LLC

IT Analyst

San Jose, CA · On-site

$22/hr

... customer service. Key Responsibilities * Provide basic support for desktops, laptops, printers, and common software applications. * Help users troubleshoot Windows, Microsoft Office, email, and ...

Posted today

Ivy Tech

IT Support (Evansville)

Evansville, IN · On-site

$18 - $19.25/hr

Under the direction of the IT Director, the IT Support position will provide support of the daily ... REQUIRED: * Must possess good customer service and organizational skills * Must possess good ...

Spee-Dee Delivery Service

IT Support

Saint Cloud, MN · On-site

$22 - $24/hr

IT Support - Applications Support SpecialistCompany OverviewSpee Dee Delivery is a family owned ... customer service and technological skills to support the growth of the IT department. Hours and ...

Princeton University

IT Support Specialist

Princeton, NJ · On-site

$77K - $87K/yr

As a member of the Service Management Office (SMO) within the Office of Information Technology (OIT), this position delivers exceptional customer service and technical troubleshooting to resolve ...

Bellwether Technology

Be Seen First

IT Support Specialist

New Orleans, LA · On-site

You will be on the front lines of troubleshooting, customer service, and solution delivery. This ... High-performing IT Support Specialists may grow into senior support roles, specialized technical ...

TEKsystems

IT Support

Tucson, AZ

$20 - $27.50/hr

Works closely with global IT services organization to ensure site IT support and services are ... or services • Assists customers with documentation, training and usability efforts Skill ...

Jobtailor

IT Support Specialist

Los Angeles, CA · On-site

High-quality customer service orientation * Clear written and verbal communication * Ability to ... Highest-signal resume keywords * IT Support Experience * Troubleshooting Skills * Windows and macOS ...

Robert Half

IT Support Analyst

Madison, WI · On-site

$45K - $65K/yr

Robert Half is seeking an IT Support Specialist for our partner in the Madison area. This role will ... Strong customer service and communication skills. * Ability to provide hands-on onsite support and ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Provides excellent Customer Service by effectively communicating with user throughout resolution ...

AprilAire

IT Support Technician

Madison, WI · On-site

$21.75 - $29.75/hr

As a IT Support Technician, you'll be the friendly face of IT support for employees across our ... Experience in customer service, retail, hospitality, administrative support, or technical support ...

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Customer Service It Support information

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How much do customer service it support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service it support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

More about Customer Service It Support jobs

What cities are hiring for Customer Service It Support jobs?

Cities with the most Customer Service It Support job openings:

What states have the most Customer Service It Support jobs?

States with the most job openings for Customer Service It Support jobs include:

What are popular job titles related to Customer Service It Support jobs?

For Customer Service It Support jobs, the most frequently searched job titles are:

Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

IT Analyst

San Jose, CA • On-site

CERNER TECHNOLOGIES LLC
See more jobs at CERNER TECHNOLOGIES LLCexternal

$22/hr

Other

Posted 13 hours ago

Posted today

Job description

IT Analyst

Experience: 0 2 years
Pay Rate: $22 per hour
Employment Type: Contract to hire after 3 months
Locations: San Jose / Santa Clara / Sunnyvale, California

Job Summary

We are looking for an entry-level IT Analyst to assist with day-to-day IT support, basic troubleshooting, documentation, and system support. This role is suitable for candidates with 0 2 years of experience and a basic understanding of computers, common business applications, and customer service.

Key Responsibilities
  • Provide basic support for desktops, laptops, printers, and common software applications.
  • Help users troubleshoot Windows, Microsoft Office, email, and connectivity issues.
  • Record support requests, document troubleshooting steps, and track issue status.
  • Assist with software installation, device setup, and routine updates under team guidance.
  • Perform basic checks for Wi-Fi, network connections, and peripheral devices.
  • Maintain IT asset records and simple Excel reports.
  • Follow documented procedures and escalate complex issues to senior team members.
  • Communicate clearly with users and maintain confidentiality of company information.
Required Qualifications
  • 0 2 years of experience; entry-level candidates are welcome.
  • Basic knowledge of Windows, computer hardware, and software troubleshooting.
  • Familiarity with Microsoft Excel, Word, Outlook, and email tools.
  • Basic understanding of internet connectivity, Wi-Fi, and networking concepts.
  • Good communication, customer service, attention to detail, and problem-solving skills.
  • Ability to follow instructions, document work, and learn new systems.
  • No advanced programming experience required.
Key Skills

IT Support | Basic Troubleshooting | Windows | Microsoft Office | Microsoft Excel | Basic Networking | Ticket Documentation | Customer Service | IT Asset Tracking

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