Boston, MA · On-site
$17.50 - $23.75/hr
The Customer Service IT Support Representative will work remotely Monday through Friday during normal business hours (8:45am 5pm). Detailed Explanation of Duties & Responsibilities: In conjunction ...
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Boston, MA · On-site
$17.50 - $23.75/hr
The Customer Service IT Support Representative will work remotely Monday through Friday during normal business hours (8:45am 5pm). Detailed Explanation of Duties & Responsibilities: In conjunction ...
Wixom, MI · On-site
$50K - $80K/yr
Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ... Strong customer service and communication skills * Ability to manage tickets independently * Valid ...
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Wixom, MI · On-site
$50K - $80K/yr
Responsibilities * Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers ... Strong customer service and communication skills * Ability to manage tickets independently * Valid ...
Atlanta, GA · On-site
$20.75 - $28.25/hr
The IT Support Technician provides comprehensive technical support across the organization ... Excellent customer service and organizational skills. * Effective written and verbal communication ...
Atlanta, GA · On-site
$20.75 - $28.25/hr
The IT Support Technician provides comprehensive technical support across the organization ... Excellent customer service and organizational skills. * Effective written and verbal communication ...
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... Success requires exceptional communication and customer service skills, strong organizational and ...
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... Success requires exceptional communication and customer service skills, strong organizational and ...
Elko, NV · On-site
$18.06 - $20.77/hr
The IT Support Technician I is a trainee level. Incumbents are expected to work closely with ... Maintain a first class level of customer service ensuring that all customers are treated ...
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Elko, NV · On-site
$18.06 - $20.77/hr
The IT Support Technician I is a trainee level. Incumbents are expected to work closely with ... Maintain a first class level of customer service ensuring that all customers are treated ...
New York, NY · On-site
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... Success requires exceptional communication and customer service skills, strong organizational and ...
New York, NY · On-site
$99K - $125K/yr
POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations ... Success requires exceptional communication and customer service skills, strong organizational and ...
Westlake, OH · On-site
$20 - $22/hr
Service requests must be handled within the Ticket Response Priority Chart. • Install and ... for customer equipment, and communicate with vendors regarding network equipment, computers ...
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Westlake, OH · On-site
$20 - $22/hr
Service requests must be handled within the Ticket Response Priority Chart. • Install and ... for customer equipment, and communicate with vendors regarding network equipment, computers ...
New York, NY · On-site
We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced ... Strong communication, customer service, and organizational skills * Ability to manage multiple ...
New York, NY · On-site
We are seeking an IT Support Analyst to provide high-quality technical support within a fast-paced ... Strong communication, customer service, and organizational skills * Ability to manage multiple ...
Princeton, NJ · On-site
$22.50 - $31/hr
TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION ... Excellent communication skills and customer service focused
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Princeton, NJ · On-site
$22.50 - $31/hr
TITLE: IT Support Technician DURATION: Three (3+) months with possibility to be extended LOCATION ... Excellent communication skills and customer service focused
Atlanta, GA · On-site
$19.23/hr
The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate ... Consistently exhibit engaging customer service * Ability to support various constituencies served ...
Atlanta, GA · On-site
$19.23/hr
The IT Support Analyst must have excellent problem solving skills in order to diagnose, evaluate ... Consistently exhibit engaging customer service * Ability to support various constituencies served ...
Philadelphia, PA · On-site
$50K/yr
About UMortgage At UMortgage, we have a customer-centric, service-based approach. We primarily ... We are looking for a proactive, customer-focused IT Support Specialist to join our growing ...
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Philadelphia, PA · On-site
$50K/yr
About UMortgage At UMortgage, we have a customer-centric, service-based approach. We primarily ... We are looking for a proactive, customer-focused IT Support Specialist to join our growing ...
Milwaukee, WI · On-site
$50K - $65K/yr
IT Support Specialist - Milwaukee, WI Standard Electric Supply Co. is a family-owned wholesale ... customer service and a quality-driven culture. If that sounds like a fit for you, we would love to ...
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Milwaukee, WI · On-site
$50K - $65K/yr
IT Support Specialist - Milwaukee, WI Standard Electric Supply Co. is a family-owned wholesale ... customer service and a quality-driven culture. If that sounds like a fit for you, we would love to ...
Greensboro, NC · On-site
Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader ... This role serves as the first point of contact for IT-related issues, offering customer service ...
Greensboro, NC · On-site
Join EmergeOrtho as our IT Support Specialist! EmergeOrtho is committed to being the trusted leader ... This role serves as the first point of contact for IT-related issues, offering customer service ...
Omaha, NE · On-site
As an IT Support Specialist you are responsible for supporting company technology systems ... Strong communication and customer service skills * Ability to multitask and prioritize in a fast ...
Omaha, NE · On-site
As an IT Support Specialist you are responsible for supporting company technology systems ... Strong communication and customer service skills * Ability to multitask and prioritize in a fast ...
Omaha, NE · On-site
Description As an IT Support Specialist you are responsible for supporting company technology ... Strong communication and customer service skills * Ability to multitask and prioritize in a fast ...
Omaha, NE · On-site
Description As an IT Support Specialist you are responsible for supporting company technology ... Strong communication and customer service skills * Ability to multitask and prioritize in a fast ...
Washington, DC · On-site
$65K - $75K/yr
IT Support Specialist Contact Discovery Services - Washington, DC Location: Hybrid Start Date ... customer service and the most qualified resources. Our team members are comprised of talented ...
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Washington, DC · On-site
$65K - $75K/yr
IT Support Specialist Contact Discovery Services - Washington, DC Location: Hybrid Start Date ... customer service and the most qualified resources. Our team members are comprised of talented ...
Palo Alto, CA · On-site
C. is scaling rapidly across various sites and cloud platforms, and they are seeking an IT Support ... Jira Service Management. • Strong customer service mindset with clear written and verbal ...
Palo Alto, CA · On-site
C. is scaling rapidly across various sites and cloud platforms, and they are seeking an IT Support ... Jira Service Management. • Strong customer service mindset with clear written and verbal ...
Chicago, IL · On-site
$47K - $55K/yr
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
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Chicago, IL · On-site
$47K - $55K/yr
We are seeking a Level 1 Support Tech to join our team! You will resolve computer- + user-related ... Previous experience in IT, customer service, or other related fields * Ability to build rapport ...
Houston, TX · On-site
North Shore Steel is looking for an IT Support Technician to join our Team. Job Summary The ... Excellent customer service and communication skills. * Strong attention to detail and documentation.
Houston, TX · On-site
North Shore Steel is looking for an IT Support Technician to join our Team. Job Summary The ... Excellent customer service and communication skills. * Strong attention to detail and documentation.
IT Support Manager - Remote US Remote Internal Systems and InfrastructureFull time Dallas, Texas ... If you thrive in a fast-paced environment and have a passion for technology and customer service ...
IT Support Manager - Remote US Remote Internal Systems and InfrastructureFull time Dallas, Texas ... If you thrive in a fast-paced environment and have a passion for technology and customer service ...
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
| Aspect | Customer Service IT Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA A+, Microsoft Certified, ITIL (sometimes) |
| Work Environment | Customer-facing, remote or on-site, support for end-users | Help desk, remote or on-site, troubleshooting technical issues |
| Employer & Industry Usage | IT service providers, corporate IT departments, tech support companies | IT support centers, corporate IT, tech service providers |
| Common Search & Comparison | Customer Service IT Support vs Help Desk Technician |
Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.
$17.50 - $23.75/hr
Full-time
Posted 23 days ago
Position Overview:
The Department of Early Education and Care (EEC) is an agency focused on building a coordinated, comprehensive system of early education and care services in Massachusetts. EECs mission is to lead the way in helping Massachusetts children and families reach their full potential. By providing and coordinating a range of services and assistance, EEC will continuously improve the quality, affordability and accessibility of early education and care in the Commonwealth.
EEC is in search of a motivated individual to provide high-level administrative support to the agency. The Customer Service IT Support Representative will work remotely Monday through Friday during normal business hours (8:45am 5pm).
Detailed Explanation of Duties & Responsibilities:
In conjunction with other Tier 1 user support team members: Triage incoming requests in ServiceNow for support needed in account set-up
In conjunction with other Tier 1 user support team members: Follow up with these support requests (over Service Now ticket updates or direct outgoing phone call) to understand extent of support request and to gather any additional information needed for issue resolution
In conjunction with Learning Management System (LMS) team: When appropriate merge accounts in the new LMS such that the account with the users pre-provisioned data can be associated with their My Mass Gov SSO account. As needed, provide basic user support for other key LMS activities (e.g. enrolling and taking a course)
Conduct outgoing phone calls for support requests, routed via a new IVR option on the Background Record Check Contact Center for those educators who may be more comfortable conveying their support need over the phone
Preferred Qualifications:
Excellent customer support and service skills; background in IT customer service is a plus
Ability to follow written and oral instructions
Ability to exercise discretion in handling confidential information and to exercise sound judgment
Strong attention to detail and organization
Ability to maintain accurate records
Comfort in learning and working within IT systems
Proficiency in Microsoft Office applications
Knowledge of the organization of state government
Bilingual skills preferred; comfortability with using technology for translation needs, i.e. Google Translate and a telephonic translation vendor the agency has access to.
Sourced by ZipRecruiter
We understand that attracting, qualifying, placing, and retaining the best candidates for our clients requires exceptional talent. That’s why our highly skilled and dedicated recruitment team works tirelessly to develop lifelong associations with all candidates and clients. We prioritize helping our employees achieve their career goals while providing effective staffing solutions to our clients and candidates. At Apidel, we believe in simple yet established core values that are ingrained within each member of our team. These values are time and again illustrated in our approach to employees, candidates, and clients. Our unwavering belief that our core values of integrity, client satisfaction, innovation, and intellect distinguish us from our competitors is what drives us forward. We remain focused on improving and sustaining a measurable client satisfaction program that has created an organizational culture where our associates provide world-class service every day.
Recruiting and staffing services
501 - 1,000 Employees
Plainfield, IL, US
2012
