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Customer Service It Support Jobs (NOW HIRING)

BEYOND IT SUPPORT LLC

IT Support Specialist

Aurora, CO · On-site

$50K - $60K/yr

Health insurance * Paid time off Basic Functions: * IT Support relating to technical issues ... Improve customer service, perception, and satisfaction. * Fast turnaround of Customer Requests.

Ivy Tech

PT IT Support

Bloomington, IN · On-site

$15/hr

The position participates in the diverse job tasks of the IT Support Team including but not limited ... Must possess good customer service and organizational skills. Must possess good written and oral ...

EWF

IT Support

Artesia, NM

$32.37/hr

Coordinate with internet service providers or vendors when necessary to resolve outages or service issues.Document technical issues, solutions, and system changes.Provide on-site technical support ...

Saxton and Stump

IT Support Analyst

Charleston, SC · On-site

Provide excellent customer service, communicate technical information clearly, and train end-users ... Proven experience in IT support or a related role. * Strong knowledge of Windows and/or macOS ...

Amicis Global

IT Support

South Jordan, UT · On-site

$20.50 - $28.25/hr

The IT Service Desk Agent is the first point of contact for end users seeking IT support through ... This role is responsible for delivering exceptional customer service, efficiently resolving ...

iFlow Inc

IT Support Specialist

Irvine, CA · On-site

Job Title: IT Support Specialist Worksite location: Irvine, CA Working hours: 8am-5pm Duration:12 ... Strong customer service mindset with clear written and verbal communication. Ability to prioritize ...

Nightwing

IT Support Services

Arlington, VA · On-site

$77K - $163K/yr

Nightwing is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

Role : IT Support Engineer Location : San Mateo, CA Salary: $70K/Year + Benefits and Bonus Position ... cloud services such as Microsoft AD, DNS\DHCP, Salesforce CRM, Google Apps, Office 365, Okta ...

Skip Hop Inc

IT Support Analyst

New York, NY · On-site

Skip Hop is seeking an IT Support Analyst that will assist the Skip Hop Team in resolving any ... Provides excellent Customer Service by effectively communicating with user throughout resolution ...

L7 Solutions

IT Support Technician

Fort Lauderdale, FL · On-site

$42K - $55K/yr

IT Support Technician - Launch Your Tech Career with L7 Solutions! L7 Solutions, a leading IT and ... customer service. • Competitive Pay + Growth Opportunities • Hands-On Experience with Cutting ...

UMI Stone/Opustone

IT Support Technician

Naples, FL · On-site

$20 - $27.50/hr

... customer service. This position supports employee onboarding and offboarding, manages endpoint configurations, resolves Tier 1 and Tier 2 technical issues, and partners with the broader IT team to ...

L7 Solutions

IT Support Escalation

Fort Lauderdale, FL · On-site

$55K - $65K/yr

IT Support Escalation - Solve Complex IT Challenges at L7 Solutions! L7 Solutions, a leader in IT ... Improve customer service, perception, and satisfaction. * Escalate service or project issues that ...

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Customer Service It Support information

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$12

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How much do customer service it support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service it support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.
More about Customer Service It Support jobs
What cities are hiring for Customer Service It Support jobs? Cities with the most Customer Service It Support job openings:
What states have the most Customer Service It Support jobs? States with the most job openings for Customer Service It Support jobs include:
What job categories do people searching Customer Service It Support jobs look for? The top searched job categories for Customer Service It Support jobs are:
Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.

IT Support Specialist

BEYOND IT SUPPORT LLC

Aurora, CO • On-site

$50K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 26 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Employee discounts
  • Health insurance
  • Paid time off

Job Description
Basic Functions:
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Onsite and Help Desk user support, this position involves some local travel to client locations.
  • Technical support at the server level: Active Directory, DNS, DHCP, and IIS.
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Set-up new computer equipment based on a standard configuration
  • Support of disaster recovery solutions.
  • Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.
  • System documentation maintenance and review in ConnectWise & IT Glue.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Escalate service requests that require engineer level support, following ticket to resolution.
  • Responsible for entering all time and expenses in ConnectWise as they occur.
  • Enter all work as service tickets in ConnectWise.
  • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.
Knowledge,Skills, and/or Abilities Required: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus
  • Travel to client’s locations as needed (Must have reliable transportation)