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Customer Service It Support Jobs (NOW HIRING)

Amicis Global

IT Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Customer Support Location: Columbus, OH Duration: 6-12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...

DMA Industries, LLC

Facility IT Support

Greer, SC · On-site

$20.75 - $28.25/hr

The Facility IT Support is a hands-on technical professional responsible for supporting DMA ... This position requires strong troubleshooting skills, adaptability, and a customer service mindset ...

KBR, Inc.

IT Support Technician

Chantilly, VA · On-site

$22 - $30.25/hr

Title: IT Support Technician Belong. Connect. Grow. with KBR! KBR's National Security Solutions ... Be part of a team that values responsiveness, teamwork, and customer service. * Impactful Work:

Ubertal Inc

Senior IT Support Specialist

Conyers, GA · On-site

Provide IT support and customer service for software configurations, hardware recommendations, and business submission processes * Triage production incidents, engage technical partners to restore ...

myIT com

IT Support Specialist

Bedford, TX

... excellent customer service with a strong focus on the latest IT technologies. We offer a ... Job Summary The IT Support Specialist position provides technical support and troubleshooting for ...

Patten Title Company

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

Key Competencies Customer service mindset Problem-solving ability Technical aptitude Attention to ... IT support or help desk roles. Associate's or Bachelor's degree in Information Technology or ...

Continental

Manager, IT Support

Sterling Heights, MI · On-site

... e Management practices to ensure continuous improvement. Responsibilities : • Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices ...

HEICO

IT Support Technician

Tempe, AZ · On-site

$21 - $28.75/hr

The Information Technology (IT) Support Technician is responsible for the support of end users and ... Strong customer service and company culture/ reputation orientation Preferred: Experience with or ...

Lead Bank

IT Support Specialist

Lees Summit, MO · On-site

The IT Support Specialist will be responsible for providing day-to-day technical support to ... Customer service mindset with strong verbal and written communication skills. * Willingness to ...

Maner Costerisan

IT Support Specialist

Lansing, MI · On-site

Maner Costerisan is seeking an IT Support Specialist who will be responsible for supporting and ... Proven customer service and problem-solving skills, providing remote support services. • ...

WEST TEXAS SUPPLIES INC

Be Seen First

IT Support Technician

Midland, TX · On-site

$55K - $70K/yr

Job Summary As our IT Support Technician, you'll be the go-to resource for all things technology at ... Strong communication and customer service skills -- you'll be supporting colleagues across the ...

Take2 Consulting

IT Support Technician

Fort Meade, SD

$21.25 - $29/hr

IT Support Technician Overview As an IT Support Technician, you will support the VA s Electronic ... use, providing excellent customer service throughout the process. This position offers the ...

McDonald Companies

IT Support Technician

Saginaw, MI

$20 - $27.50/hr

Saginaw, MI Hours: Full-Time, Monday through Friday, 9AM to 6PM The Entry-Level IT Support ... Excellent customer service and interpersonal communication skills. * Ability to work independently ...

Empower Brands

IT Support Analyst

Richmond, VA · On-site

Position Overview: The IT Support Analyst will provide primary technical support, onsite and ... Provide exceptional customer service in person, via phone or web conference, and email as ...

Redolent, Inc

IT Support Technician

San Jose, CA · On-site

$25.25 - $34.50/hr

San Jose, CA Duration: 6 Months Job Summary The Corporate IT Services requires a day-to-day IT Support Technician for ongoing support for Xperi. These required support services include but are not ...

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All JobsCustomer Service It Support Jobs

Customer Service It Support information

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$12

$19

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How much do customer service it support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service it support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist, and why are they important?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.
More about Customer Service It Support jobs
What cities are hiring for Customer Service It Support jobs? Cities with the most Customer Service It Support job openings:
What states have the most Customer Service It Support jobs? States with the most job openings for Customer Service It Support jobs include:
What job categories do people searching Customer Service It Support jobs look for? The top searched job categories for Customer Service It Support jobs are:
Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
IT Support Engineer

IT Support Engineer

Wolf Consulting, LLC

Monroeville, PA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Wolf Consulting, LLC is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 37 years, we've been serving and satisfying our clients by relieving their technology worries so that they can concentrate on growing their businesses and realizing their goals. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for nine years.
We are seeking an experienced IT Support Engineer to join our quickly growing manged service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members.
This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.
IT Support Engineers are responsible for handling tier 2 requests on our help desk including:
  • User and computer account maintenance
  • Microsoft Windows Server infrastructure and storage
  • Microsoft 365 and Office 365 implementation and support
  • Microsoft Azure implementation and support
  • Familiar with remote management and monitoring tools
  • Familiar with scripting and automation
  • Backups, disaster recovery, and business continuity
  • Cyber Security
  • Firewalls, Switches and Wireless Access Points

Requirements
Preferred candidates for this role will have:
  • 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
  • Associates or Bachelor's degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
  • Relative industry certifications including Microsoft, CompTIA, etc.
  • Familiarity with ConnectWise or similar ticketing system for time and record keeping.
  • Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Benefits
Join Wolf Consulting's team as an IT Support Engineer and enjoy:
  • Being a team member of the strongest and fastest-growing IT networking company in the region.
  • Working in a fun, energetic, and team-oriented hybrid work environment.
  • Our commitment to helping you grow professionally with training and career advancement opportunities including certification testing support, training, and reimbursement.
  • Competitive salary and benefits package including 100% employer paid medical, vision and dental insurance at the employee level, generous PTO and holiday offerings, 401(k) Plan with company match, performance bonus, and monthly cell phone stipend.
  • Limited on-call hours for technical employees.
  • Social events and volunteering opportunities inside and outside the office.

FOR MORE INFORMATION OR TO APPLY:
For more information about Wolf Consulting, LLC, please visit www.wolfconsulting.com.
For more information about current employment opportunities at Wolf Consulting, LLC please visit www.wolfconsulting.com/careers.
Wolf Consulting, LLC does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
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