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Customer Service It Support Jobs (NOW HIRING)

Allstar

IT Support Specialist

Gaylord, MN · On-site

$50K - $55K/yr

Tier II IT Support Administrator (MSP Experience Preferred) Eden Prairie, MN (Onsite) $50,000-$55 ... Strong communication and customer service skills * Highly organized with the ability to prioritize ...

Simon Pearce

IT Support Specialist

Oakland, MD

The IT Support Specialist role provides essential helpdesk support, assisting and liaising with our ... Provide exemplary customer service by assisting with technical issues, offering solutions, and ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

IT Support Specialist, Chicago, IL The IT Support Specialist is primarily responsible for first ... Excellent customer service, professional attitude and appearance are a must. Ability to work ...

SETUP & SUPPORT LLC.

IT Support Intern

Oakland, CA

$17.25 - $23/hr

SETUP & SUPPORT LLC. is a Managed Service Provider (MSP) located in the San Francisco Bay Area in California providing Managed IT Services & IT Support Services to local Businesses, SME ...

MetroSys

IT Support Technician

Eugene, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Strong customer service and communication skills. * Ability to follow documented procedures and ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Strong customer service and communication skills. * Ability to follow documented procedures and ...

MetroSys

IT Support Technician

Vancouver, WA · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Strong customer service and communication skills. * Ability to follow documented procedures and ...

MetroSys

IT Support Technician

Cottage Grove, OR · On-site

$20 - $25/hr

Position Overview MetroSys is seeking a motivated IT Support Technician I to provide onsite ... Strong customer service and communication skills. * Ability to follow documented procedures and ...

Mondo

IT Support Engineer

San Francisco, CA · On-site

$55 - $65/hr

Onsite IT Support Engineer, Onsite - San Francisco Bay Area, CA. Start date is ASAP for this 6 ... customer service skills, with comfort supporting both executives and engineers Preferred ...

AVI Foodsystems, Inc

IT Support Specialist

Warren, OH · On-site

The IT Support Specialist plays a critical role in assisting team members with procedural and ... Prior customer service experience or training is highly advantageous. * Strong interpersonal skills ...

AVI Foodsystems, Inc

IT Support Specialist

Akron, OH · On-site

The IT Support Specialist plays a critical role in assisting team members with procedural and ... Prior customer service experience or training is highly advantageous. * Strong interpersonal skills ...

Vets Hired

Manager of IT Support

Daytona Beach, FL · On-site

Participate in strategic planning for campus technology services. * Support continuous improvement of IT operations and customer satisfaction. Requirements * Bachelor's degree in Information ...

Keiki Enterprises LLC

IT Support Tech

Doral, FL · On-site

$45K - $60K/yr

The IT Support Technician is part of a professional team of people providing high-level customer service and technical support. * Primary responsibility is to troubleshoot and resolve all computer ...

Ulteig

IT Support Specialist

Fargo, ND · Hybrid

The Opportunity The IT Support Specialist works as part of the geographically dispersed IT team to ... Demonstrates excellent verbal/written communication, time management, customer service ...

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All JobsCustomer Service It Support Jobs

Customer Service It Support information

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$12

$19

$28

How much do customer service it support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service it support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

How does a Customer Service IT Support role typically collaborate with other departments to resolve technical issues?

In a Customer Service IT Support position, you’ll often work closely with various departments such as engineering, product management, and operations to efficiently resolve user issues. This collaboration may involve escalating complex problems to specialized technical teams, gathering detailed information from end-users, and ensuring clear communication between all parties. Building strong relationships with internal teams is key to delivering timely solutions and enhancing the overall customer experience. You’ll also participate in regular meetings or ticket reviews to track progress and share feedback for process improvements.

What is the difference between Customer Service IT Support vs Help Desk Technician?

AspectCustomer Service IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Microsoft Certified, ITIL (sometimes)
Work EnvironmentCustomer-facing, remote or on-site, support for end-usersHelp desk, remote or on-site, troubleshooting technical issues
Employer & Industry UsageIT service providers, corporate IT departments, tech support companiesIT support centers, corporate IT, tech service providers
Common Search & ComparisonCustomer Service IT Support vs Help Desk Technician

Customer Service IT Support and Help Desk Technicians both assist users with technical issues, often requiring similar certifications and working in support environments. The main difference lies in their focus: Customer Service IT Support emphasizes communication and customer interaction, while Help Desk Technicians focus more on technical troubleshooting and problem resolution. Both roles are essential in IT support structures and often overlap in skills and responsibilities.

What is a Customer Service IT Support specialist?

A Customer Service IT Support specialist is a professional who assists customers with technical issues related to computer systems, software, and hardware. They troubleshoot problems, provide guidance, and ensure that users can effectively use technology products or services. These specialists often work via phone, email, chat, or in person, and may also help with installations, updates, and security concerns. Their goal is to resolve technical issues efficiently and provide a positive customer experience.

Is helpdesk a good entry level IT job?

Helpdesk roles in IT support are considered good entry-level jobs because they provide foundational experience in troubleshooting, customer communication, and using support tools like ticketing systems. These positions often require basic technical knowledge and can lead to more advanced IT roles with additional certifications or skills.

What jobs pay 4000 a week without a degree?

Customer Service IT Support roles typically do not pay $4,000 per week without specialized experience or certifications. High-paying tech support jobs or freelance IT consulting can reach that level, especially for experienced professionals with skills in network management, cybersecurity, or cloud services, often requiring relevant certifications like CompTIA or Cisco. Most roles at this pay level also demand strong technical expertise and sometimes a background in IT or related fields.

What are the key skills and qualifications needed to thrive as a Customer Service IT Support specialist, and why are they important?

To thrive as a Customer Service IT Support specialist, you need a solid understanding of computer systems, troubleshooting skills, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is also important. Excellent communication, patience, and problem-solving abilities help build rapport with users and resolve issues efficiently. These skills ensure timely and effective technical support, leading to higher customer satisfaction and smooth business operations.

How can I make 2000 a week working from home?

Customer Service IT Support roles can pay $2000 or more per week if they involve high-volume, specialized support, or freelance consulting, often requiring advanced technical skills, certifications, and flexible schedules. Earning this level of income typically involves working multiple clients, overtime, or high-demand environments, and may require experience with remote tools and troubleshooting complex issues.

Is AI replacing tech support?

Customer Service IT Support roles involve assisting users with technical issues, and AI tools are increasingly used to automate routine tasks such as troubleshooting and ticket routing. However, AI currently complements human support rather than fully replacing it, as complex or nuanced problems still require human judgment and communication skills.
More about Customer Service It Support jobs
What cities are hiring for Customer Service It Support jobs? Cities with the most Customer Service It Support job openings:
What states have the most Customer Service It Support jobs? States with the most job openings for Customer Service It Support jobs include:
What job categories do people searching Customer Service It Support jobs look for? The top searched job categories for Customer Service It Support jobs are:
Customer Service It Support jobs near you
Infographic showing various Customer Service It Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
IT Support Specialist

IT Support Specialist

Allstar

Gaylord, MN • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Tier II IT Support Administrator (MSP Experience Preferred)
Eden Prairie, MN (Onsite)
$50,000-$55,000 Salary + Benefits
Are you the type of IT professional who stays calm when users are frustrated, enjoys solving technical problems quickly, and can juggle multiple priorities without things slipping through the cracks?
We're hiring a Tier II IT Support Administrator to join our growing IT team in Eden Prairie, MN. This is an onsite role supporting end users across multiple environments with a strong focus on remote troubleshooting, account administration, licensing support, and first-response networking support.
This is an excellent opportunity for someone early in their IT career who wants hands-on exposure to different systems, environments, and technologies - especially candidates coming from an MSP (Managed Service Provider) background.
What You'll Be Doing
  • Provide Tier II technical support to end users over phone, email, and remote support tools
  • Troubleshoot networking, connectivity, and user access issues
  • Support Azure Active Directory (Azure AD) administration
  • Add, remove, and manage user licenses and permissions
  • Respond to support tickets and prioritize multiple requests throughout the day
  • Assist users who may be frustrated or experiencing urgent technical issues
  • Escalate advanced technical problems when needed
  • Support a fast-paced environment with multiple clients, systems, and architectures

What We're Looking For
  • 1-3+ years of IT support or help desk experience
  • MSP experience strongly preferred
  • Experience supporting users remotely in a professional environment
  • Familiarity with:
    • Azure Active Directory (Azure AD)
    • Microsoft 365 administration
    • User account management
    • Basic networking support
  • Experience supporting larger user environments (500+ users) is a plus
  • Strong communication and customer service skills
  • Highly organized with the ability to prioritize competing requests
  • Comfortable working with frustrated users while maintaining professionalism
  • Strong troubleshooting mindset and urgency

Candidates Who Tend to Do Well Here
  • IT Support Specialists
  • Service Desk Analysts
  • Help Desk Technicians
  • MSP Support Technicians
  • Technical Support Administrators
  • Desktop Support Technicians
  • Tier II Support Engineers

Preferred Backgrounds
Experience from companies such as:
  • Managed Service Providers (MSPs)
  • Corporate IT support environments
  • IT consulting firms
  • Multi-site organizations

Compensation & Benefits
  • $50,000-$55,000 base salary
  • Full-time onsite role in Eden Prairie, MN
  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off
  • Career growth opportunity within a growing organization
  • Exposure to multiple technologies and environments

Why This Role?
This is not a repetitive "password reset only" help desk role. You'll gain hands-on experience across multiple systems and environments while building real-world troubleshooting skills that can accelerate your IT career.
If you thrive in fast-moving environments, enjoy solving problems, and want exposure beyond a traditional internal IT support desk, we'd love to connect with you.
At Allstar Services, we're redefining the home services and exterior remodeling industry through innovation, growth, and a people-first mindset.
Backed by Morgan Stanley Capital Partners, Allstar Services is a rapidly expanding national platform of leading residential and commercial roofing, siding, windows, gutters, and exterior remodeling brands across the United States. Our companies are known for delivering exceptional customer experiences, high-quality workmanship, and operational excellence in every market we serve.
We move fast, solve problems, and invest in great people. Whether you're supporting operations, technology, sales, marketing, or field teams, you'll have the opportunity to make a direct impact inside a growing organization that values accountability, collaboration, and continuous improvement.
With teams across multiple states and continued expansion ahead, this is an exciting time to join an organization building something bigger than a traditional home services company.
Learn more at allstarservicesnow.com.
Allstar Services is an Equal Opportunity Employer and values diversity at all levels of the organization.

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