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Customer Service Software Support Jobs (NOW HIRING)

Black Creek Integrated Systems

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Software Support Specialist

Irondale, AL · On-site

$55K - $65K/yr

Position Summary The Software Support Specialist implements, configures, and supports Black Creek ... Professional customer service skills. Working Conditions * Must be able to remain in a stationary ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking ... as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking ... as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry ...

AxisCare

Software Support Specialist

Waco, TX · On-site

Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking ... as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry ...

AYA ASSOCIATES, INC.

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Software Support Specialist

Maitland, FL · On-site

$40K - $60K/yr

Software Support Specialist in Maitland, Florida (Orlando suburbia) Job Overview: AYA ASSOCIATES ... The ideal Candidate must also be customer-oriented and bring a professional and ethical background ...

Leidos

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ... services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... Travelapproximately 10-20% to support deployment activities, site readiness, customer environments ...

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Customer Service Software Support information

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How much do customer service software support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.
More about Customer Service Software Support jobs
What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
What job categories do people searching Customer Service Software Support jobs look for? The top searched job categories for Customer Service Software Support jobs are:
Customer Service Software Support jobs near you

Software Support Representatives

Foundation Software

Strongsville, OH • On-site

Full-time

Posted 29 days ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 241 rated software companies

Job description

Are you an analytical person with a passion for technology? Are you looking for an exciting opportunity to apply your skills and make a real impact? Then look no further! Foundation Software is seeking Full Time Software Support Representatives for our Strongsville, Ohio location.
Your tech-savviness and critical thinking skills will be put to the test as you provide exceptional customer service and ensure client satisfaction. As an onsite position, you will collaborate closely with our team in a fun and energetic environment. We offer a competitive salary plus bonus, giving you the opportunity to be rewarded for your hard work and dedication.
Responsibilities:
  • Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation.
  • Spend 3-4 hours daily on the phone resolving client issues.
  • Track client issues using CRM software and document details accurately.
  • Collaborate with internal departments to report and address technical issues clients may be experiencing.
  • Maintain expertise in software, new modules, and relevant industry factors.
  • Adhere to all department and company standard operating procedures.
  • Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties.
  • Perform other duties as assigned.

Skills Required for Success:
  • Proven ability to provide top-level support to customers and associates.
  • Excellent communication and critical thinking skills.
  • Superior organizational skills and the ability to work effectively as a team member.
  • Ability to independently address complex situations while following established protocols.
  • Working knowledge of Microsoft Word and Excel.
  • Detailed and accurate record-keeping skills.
  • Basic math skills: accounting skills are a plus.
  • Salesforce or other CRM software knowledge is a plus.
  • College Degree in related field a plus but not necessary.
  • In lieu of a degree, a comparable combination of education and experience may be considered.
  • Accounting or Payroll knowledge a plus but not necessary.

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!

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