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Customer Service Software Support Jobs (NOW HIRING)

AxisCare

Software Support Specialist

Waco, TX · On-site

Director of Customer Support Location: On-Site (Waco, TX) Position Type: Full-Time We are seeking ... as non-skilled) services to seniors in their homes. AxisCare was started in 2011 by industry ...

TRUMPF

Software Support Engineer

Farmington, CT · On-site

Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a ... Must have a professional customer service attitude. Ability to work both independently and in a ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

Intelligent software orchestrates advanced robots in a high-density, end-to-end system ... Travel approximately 10-20% to support deployment activities, site readiness, customer environments ...

Medido Health

PR · On-site

The Opportunity The Software Support Manager plays a critical role in ensuring the stability, efficiency, and operational effectiveness of customer-facing support services and software support ...

Cgm

Software Support Specialist

Richardson, TX · Hybrid

$20/hr

Create the future of e-health together with us by becoming a Software Support Specialist At ... Minimum of 1 year customer service experience. * Knowledge of Practice Management (PM), medical ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

CoServe Global Solutions

NJ · On-site

Our client, a dynamic network management and security software firm supporting global companies in ... Support Customer Service Engineers Qualifications The following qualifications are required for ...

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Customer Service Software Support information

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How much do customer service software support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Software Support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is Customer Service Software Support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

What are the key skills and qualifications needed to thrive as a Customer Service Software Support Specialist, and why are they important?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.
More about Customer Service Software Support jobs
What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
What job categories do people searching Customer Service Software Support jobs look for? The top searched job categories for Customer Service Software Support jobs are:
Customer Service Software Support jobs near you
Software Support Specialist

Software Support Specialist

Independent Financial Group LLC

San Diego, CA

$28 - $33/hr

Other

Medical, Life, Retirement

Posted 5 days ago

Job description

The Software Support Specialist provides support and training related to accessing and utilizing IFG's software systems to its financial advisors and their staff. The Software Support Specialist also collaborates with internal departments, including Operations, Compliance, and Supervision, to ensure advisors receive timely and effective support. This customer service-focused role requires strong verbal and written communication, problem-solving skills, attention to detail. Any technical knowledge required for the position will be provided through training upon hire. 

Independent Financial Group, LLC (IFG) is a privately held independent wealth management provider based in San Diego, California. Founded in 2003, IFG supports more than 600 independent financial professionals in over 400 offices nationwide with a comprehensive suite of business solutions. IFG has been widely recognized as a leading independent broker-dealer. In 2025, Financial Advisor magazine listed IFG as the 15th largest national independent broker-dealer and #2 for privately held broker-dealers based on gross revenue. Financial Planning ranked IFG 1st for women as a percentage of producing representatives in 2025 and 7th for financial advisor payout in 2024. InvestmentNews ranked the firm in the top 10 for payout and account assets in 2024. IFG is an eight-time honoree on the Inc. 5000 list of "Fastest-Growing Private Companies in the US," and the San Diego Business Journal ranked IFG #7 among the Largest Private Companies in San Diego in 2022 and 2023.

Job Duties:

  • Provide first-line support via email and phone for software-related issues, including access, navigation, and usage questions.
  • Create and update Freshservice tickets with clear documentation of the issue, resolution steps, and follow-up as needed.
  • Use Canned Responses, Scenarios, and the Knowledge Base effectively to ensure efficient and consistent communication.
  • Identify and escalate recurring issues, outages, or trends to more senior agents or management.
  • Support software onboarding tasks and user training under direction from senior staff.
  • Contribute to Knowledge Base articles and internal documentation to improve team efficiency and consistency.
  • Participate in regular team meetings and training sessions.
  • Take initiative to learn the company’s internal systems and advisor-facing tools, improving response quality over time.

Education and Experience 

  • Bachelor’s degree strongly preferred or equivalent work experience in a related discipline.
  • 1–2 years of customer service experience preferred.
  • Broker-dealer or financial services experience a plus.
  • Experience using support platforms such as Freshservice is helpful but not required.

Desired Skills

  • Strong written and verbal communication skills.
  • Excellent customer service and interpersonal skills.
  • Detail-oriented with strong task follow-through.
  • Ability to self-manage and prioritize in a fast-paced, high-volume environment.
  • Comfort learning new technology tools and platforms.
  • Proactive mindset with a desire to grow into more complex support responsibilities.

Key Attributes

  • Maintain a positive, empathetic, and professional attitude toward advisors at all times.
  • Customer-focused and able to manage dynamic support requests.
  • Strong problem-solving skills with an emphasis on service.
  • Able to work independently as well as collaboratively within a team.
  • Engaged in continuous learning and process improvement.

Compensation

  • IFG offers a competitive benefits package, including a free on-site fitness center, company-paid medical insurance, company-paid life and long-term disability (LTD) coverage, 401(k) matching, and market-competitive compensation based on experience.

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