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Customer Service Software Support Jobs (NOW HIRING)

TELCOR Inc

Software Support Analyst

Lincoln, NE

The Service Analyst is responsible for providing excellent service for all TELCOR customers, both internal and external. Primary responsibilities include providing software support and education for ...

ASM

Engineer, Software Support

Phoenix, AZ · On-site

Travel to customer sites to support installations, training, and troubleshooting of ASM products ... Software development or test (QA) experience. * Ability to travel 10-25% domestic and international.

First American

Software Support Analyst

Santa Ana, CA

$23.37 - $31.14/hr

... customer service experience. *We are open to remote candidates for this role WhatYou'llDo ... Provide first-level support for proprietary software applicationsforFirst Americanexternal ...

Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven ... Excellent customer communications and customer service skills * * Demonstrates good judgment in ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Kinective

Software Support Specialist

Gilbert, AZ · On-site

$55K - $65K/yr

As a Software Support Specialist, you will be the frontline of the Kinective customer experience ... A customer-first mindset and the composure to deliver excellent service under pressure Pay ...

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How much do customer service software support jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Software Support Specialist, and why are they important?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by Customer Service Software Support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is Customer Service Software Support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

More about Customer Service Software Support jobs
What cities are hiring for Customer Service Software Support jobs? Cities with the most Customer Service Software Support job openings:
What job categories do people searching Customer Service Software Support jobs look for? The top searched job categories for Customer Service Software Support jobs are:
Customer Service Software Support jobs near you
Software Support-sales

Software Support-sales

The Wittern Group

Des Moines, IA

Other

Posted 18 days ago

Job description

The Wittern Group is seeking a Software Support Specialist to join our team! An ideal candidate would have a passion for the customer experience and relationship building with an eye for technical troubleshooting. As our Software Support Specialist, you would be responsible for the set up of new customer accounts, customer training of our software products and updates, and troubleshooting. This position would be perfect for those who have a background in sales, customer service, software development or IT.

Job Responsibilities:

Ability to work with multiple groups within sales, service, and engineering.

Train customers on new software, and provide ongoing support

Setup customer accounts through data provided by the customer

Check customer provided cards and match them with readers

Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan

Document issues and suggest improvements on features and processes

Collaborate with the engineering and product management teams to help reproduce and resolve issues

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