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Customer Service Software Support Jobs (NOW HIRING)

Konik

Software Support Engineer

Minneapolis, MN

Support field service activities and customer deployments as needed. Software Support Engineer - Software & Hardware Systems Qualifications * Bachelor's degree in Computer Science, Software ...

Knapp Inc

Software Support Engineer

Kennesaw, GA · On-site

Provide support to KNAPP customers experiencing software issues, operational disruptions, or service requests related to KNAPP software solutions. * Work on incidents together with Service Desk ...

Vergent LMS

Software Support Analyst

Ridgeland, MS

... sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Kahler Automation

Software Support Specialist

Fairmont, MN · On-site

$26 - $39/hr

Software Support Specialist Reports to: Phone Support Supervisor Department: Service Location: 808 ... An employee who is service-oriented displays a positive behavior and responds to customers using ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Integra Software Systems LLC

Be Seen First

Lending Software Support Analyst

Brentwood, TN · On-site

$40K - $50K/yr

Provide front line support for Integra clients. This includes answering incoming phone calls and ... Customer service-oriented focus and mentality. * Strong work ethic. * Professional demeanor.

Via Logic LLC

Software Support Engineer

Huntsville, AL · On-site

$69K - $125K/yr

Everything we do is built on a commitment to do the right thing for our customers, our people, and ... As a Software Support Engineer, you will have the opportunity to use your troubleshooting skills to ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations ... Incorporate customer and site feedback to helpidentifyproduct, process, and operational improvement ...

Cgm

Software Support Specialist I

Austin, TX · Hybrid

Provide frontline technical support for the eMDs software suite by assisting healthcare ... Minimum of one year's customer service experience. * Must be available between the hours of 7AM ...

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Customer Service Software Support information

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How much do customer service software support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service software support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is customer service software support?

Customer Service Software Support refers to professionals who assist users with technical issues, troubleshooting, and questions related to customer service software platforms. Their role typically includes resolving software glitches, guiding users through feature usage, and ensuring the software functions smoothly for customer service teams. They act as a bridge between the software provider and users, offering solutions and best practices to maximize the software’s effectiveness. This support can be provided via phone, email, chat, or other communication channels.

What are the key skills and qualifications needed to thrive as a customer service software support specialist?

To thrive as a Customer Service Software Support Specialist, you need strong problem-solving abilities, technical aptitude with software applications, and typically a background in IT or customer support. Familiarity with ticketing systems (like Zendesk or Freshdesk), remote troubleshooting tools, and sometimes certifications such as CompTIA A+ are valuable. Outstanding communication, patience, and active listening skills help you connect with users and resolve their issues efficiently. These skills ensure effective technical assistance, high customer satisfaction, and quick resolution of software-related problems.

What are some common challenges faced by customer service software support specialists, and how can they effectively overcome them?

Customer Service Software Support specialists often encounter challenges such as handling complex technical issues, managing high volumes of support tickets, and communicating technical information to non-technical users. To overcome these challenges, it's important to develop strong problem-solving skills, practice patience, and utilize knowledge bases or internal documentation. Collaborating closely with development teams can also help in resolving escalated issues more efficiently, while ongoing training ensures familiarity with product updates.

What is the difference between Customer Service Software Support vs Customer Support Specialist?

AspectCustomer Service Software SupportCustomer Support Specialist
CredentialsTypically requires technical certifications or knowledge of support softwareUsually needs customer service or communication skills, sometimes certifications in customer support
Work EnvironmentPrimarily technical, working with support tools and softwareCustomer-facing, handling inquiries via phone, email, or chat
Employer & IndustryTech companies, SaaS providers, software vendorsRetail, telecom, e-commerce, and various service industries
Search & Comparison IntentUnderstanding technical support roles for support softwareCustomer service roles focused on client interaction

Customer Service Software Support focuses on technical assistance related to support tools, while Customer Support Specialists handle direct customer interactions. Both roles require strong communication skills, but the former emphasizes technical knowledge, and the latter emphasizes customer service experience.

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Customer Service Software Support jobs near you

Software Support Specialist

Ogden, UT • Remote

DAKCS Software Systems and PDCflow
See more jobs at DAKCS Software Systems and PDCflowexternal

Part-time

Re-posted 28 days ago

Job description

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. 

In this role, you will:

  • Be responsible for answering incoming phone calls
  • Diagnose software problems
  • Fix/write code to resolve customer concerns
  • Answer operational questions
  • Train customers on software functions
  • Deliver professional customer service

What you need to be successful in this role:

  • Ability to read, write, understand, and debug code
  • Initiative and a positive can-do attitude
  • A passion for problem solving
  • Willingness to learn
  • Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

  • 1-2 years of technical support or customer service experience and working with software related problems
  • Knowledge of SQL, C#, and object oriented programming in general.
  • Must demonstrate the ability to learn other languages
  • Ability to diagnose and correct software-related issues
  • Experience working with LINUX/UNIX operating systems
  • Ability to read and understand directions and help document those directions as they relate to understanding software applications
  • Learn to teach and train the software application to our customers
  • Record steps taken to resolve customer questions or issues
     

What you will love about us: 

  • Competitive pay
  • Engaging & challenging work
  • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
  • Joining a company who highly values their employees and gives them a voice
  • Casual environment
  • Opportunities to grow with the company
  • Yearly personal fulfillment fund
  • Connective experiences: celebrations, engagement activities, wellness challenges, etc.