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Manager 1800 Contacts Customer Service Jobs (NOW HIRING)

Essilor

Customer Service Representative

Duluth, GA

$14.75 - $20/hr

WM0063 Contacts Customer Service DULGA Position : Full-Time Total Rewards: Benefits/Incentive ... Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to ...

New

Unifin Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Manage all customer escalations and complaints to a high professional standard and in accordance ... Receive inbound customer contacts and complete outbound contacts, including callbacks and responses ...

Calzada Limited

Customer Service

New Caney, TX · On-site

$13.50 - $18.50/hr

... department. - Contacts suppliers/shippers to resolve customer support issues or concerns ... Management experience is a plus - Solid PC skills, working knowledge of standard office software ...

Calzada Limited

Customer Service

New Caney, TX

$13.50 - $18.50/hr

... Contacts suppliers/shippers to resolve customer support issues or concerns. - Provides prompt ... Management experience is a plus - Solid PC skills, working knowledge of standard office software ...

Careers at #1 Cochran

Service Advisor

Youngstown, OH · On-site

Contacts customers regarding any changes in the estimate or promised time, explains cost and time ... Time management skills * Fantastic communication skills with your customers * Professional and ...

COCHRAN MOTORS INC

Service Advisor

Monroeville, PA · On-site

$45K - $75K/yr

Contacts customers regarding any changes in the estimate or promised time, explains cost and time ... Time management skills * Fantastic communication skills with your customers * Professional and ...

#1 Cochran

Service Advisor

Monroeville, PA · On-site

$45K - $75K/yr

Contacts customers regarding any changes in the estimate or promised time, explains cost and time ... Time management skills * Fantastic communication skills with your customers * Professional and ...

PLS

Customer Service Representative

Charlotte, NC · On-site

$15.75 - $21.25/hr

This job is located at 1800 South Tryon Street, Charlotte, NC 28203 PLS ® Overview: Why PLS ... Performing other duties as instructed by management Job Requirements: * Previous customer service ...

Supercolor

Customer Service Project Manager

Las Vegas, NV

$78K - $100K/yr

The Project Manager operates as liaison between the customer, the account executive and the ... contacts. The PM is responsible collecting all of the necessary information to create the best ...

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Manager 1800 Contacts Customer Service information

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How much do manager 1800 contacts customer service jobs pay per year?

As of Jul 31, 2026, the average yearly pay for manager 1800 contacts customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service roles are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and strategic oversight of customer service operations.

What is the 1800 Contacts hiring process?

The hiring process for a Manager at 1800 Contacts Customer Service typically involves submitting an online application, completing initial phone or video interviews, and participating in in-person or virtual interviews. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree often include roles such as sales managers, real estate brokers, or certain skilled trades like electricians and plumbers, especially with experience and certifications. High commissions, bonuses, or overtime can contribute to reaching this income level, but these roles typically require strong skills, experience, or licensing rather than formal degrees.

How much do product managers make at 1800contacts?

Product managers at 1800 Contacts typically earn an average salary ranging from $80,000 to $120,000 annually, depending on experience and location. Compensation may also include bonuses and benefits aligned with industry standards for technology and customer service companies.

What does a Manager of 1800 Contacts Customer Service do?

A Manager of 1800 Contacts Customer Service oversees the daily operations of the customer service department, ensuring that customers receive prompt and effective assistance. Their responsibilities include leading and training customer service representatives, monitoring performance metrics, resolving complex customer issues, and implementing strategies to improve service quality. They also collaborate with other departments to address customer needs and maintain high levels of customer satisfaction. The manager plays a key role in maintaining the company's reputation for excellent customer care.

What is the difference between Manager 1800 Contacts Customer Service vs Customer Service Supervisor?

AspectManager 1800 Contacts Customer ServiceCustomer Service Supervisor
CredentialsExperience in customer service, leadership skillsSimilar credentials, often with supervisory experience
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
Employer & IndustryContact lens retailer, healthcare industryContact lens retailer, healthcare industry
Primary FocusOverseeing customer service team, strategic planningManaging daily operations, team supervision

The main difference is that the Manager 1800 Contacts Customer Service typically handles strategic planning and team leadership, while the Customer Service Supervisor focuses on daily team management and operational tasks. Both roles require similar credentials and work in comparable environments within the contact lens retail industry.

What are some common challenges faced by a Manager in 1800 Contacts Customer Service, and how are they addressed?

A Manager at 1800 Contacts Customer Service often faces the challenge of balancing high-quality customer support with efficient team performance, especially during peak periods. Managing and motivating a diverse team, handling escalated customer issues, and ensuring adherence to company protocols are key aspects. Success in this role involves proactive coaching, clear communication, and leveraging performance data to identify areas for improvement. Collaboration with other departments, such as IT and fulfillment, is also critical to resolving complex customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a Manager of 1800 Contacts Customer Service, and why are they important?

To thrive as a Manager of 1800 Contacts Customer Service, you need strong leadership skills, experience in customer service management, and typically a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center management systems, and performance analytics tools is vital. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills for this role. These skills ensure effective team leadership, high-quality customer experiences, and the achievement of service goals in a fast-paced environment.
More about Manager 1800 Contacts Customer Service jobs
What cities are hiring for Manager 1800 Contacts Customer Service jobs? Cities with the most Manager 1800 Contacts Customer Service job openings:
What are the most commonly searched types of 1800 Contacts Customer Service jobs? The most popular types of 1800 Contacts Customer Service jobs are:
What states have the most Manager 1800 Contacts Customer Service jobs? States with the most job openings for Manager 1800 Contacts Customer Service jobs include:
What job categories do people searching Manager 1800 Contacts Customer Service jobs look for? The top searched job categories for Manager 1800 Contacts Customer Service jobs are:
Manager 1800 Contacts Customer Service jobs near you
Infographic showing various Manager 1800 Contacts Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Essilor

Duluth, GA

$14.75 - $20/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

New

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 294 frontline employees who took The Breakroom Quiz

8th of 39 rated optical retailers

Job description

Requisition ID: 936963 
Store #: WM0063 Contacts Customer Service DULGA 
Position: Full-Time 
Total Rewards: Benefits/Incentive Information

Since 1915, Walman Optical has served thousands of independent eye care professionals providing solutions for all of their optical needs. Our experienced and knowledgeable team helps businesses grow while providing quality eyewear and unmatched service for an exceptional patient experience. With us, you'll bring our most advanced technology and innovative products to our partners.

As a division of Walman, our collective mission is to enrich the lives of our customers, employees and the communities we serve through better vision.

Walman is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION
The Customer Service Representative delivers high-quality, multi-channel support and problem resolution to customers, ensuring an exceptional experience with Walman X-Cel Specialty Contacts. This role handles customer inquiries, processes orders, and initiates escalation for unresolved issues. Responsibilities require strong analytical skills, attention to detail, and sound judgment.

MAJOR DUTIES AND RESPONSIBILITIES

  • Perform all duties in compliance with company policies, maintaining punctuality and availability for overtime as needed.
  • Engage in 50-100 customer interactions daily, including price quotes, order processing, adjustments, cancellations, and shipping instructions.
  • Provide excellent written and verbal communication, ensuring positive customer experiences and driving revenue growth.
  • Resolve customer issues using department tools, expertise, and business judgment to enhance satisfaction and retention.
  • Answer inbound calls, address customer concerns, enter orders, process redos, respond to technical questions, and conduct outbound calls as necessary.
  • Serve as a positive role model, demonstrating continuous improvement and supporting company objectives.
  • Ensure productivity and quality standards are met to exceed customer expectations.
  • Use courteous, professional language and work effectively within a team environment.
  • Troubleshoot complex customer issues, manage late job lists, and communicate with internal teams to expedite solutions.
  • Investigate and resolve shipping and delivery concerns, acting as a liaison between the lab and inter-company laboratories.

BASIC QUALIFICATIONS

  • High school diploma or equivalent preferred.
  • Previous customer service experience or relevant training.
  • Strong communication skills, including the ability to write and comprehend short correspondence.
  • Professional and courteous demeanor in customer interactions.
  • Basic math proficiency and ability to multitask effectively.
  • Strong judgment and decision-making skills.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook).
  • Keyboarding skills, including 10-key and typing speed of 35-40 WPM.
  • ABO certification preferred.

PREFERRED QUALIFICATIONS

  • 2-4 years of customer service experience.
  • Experience in a telephonic or direct customer contact role.
  • Previous Luxottica Retail store/field experience.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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