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Manager 1800 Contacts Customer Service Jobs (NOW HIRING)

KHS USA INC

Customer Service Rep

Waukesha, WI · On-site

$16 - $21.75/hr

Receive customer inquiries or orders via phone/email and add to CRM Systems (SAP Cloud) * Process ... Proactively contacts customers within assigned region. * Maintains customer's information in SAP ...

Westamerica Bank

Customer Service Manager

Rohnert Park, CA · On-site

$70K - $71K/yr

Depends on size of branch Contacts: Internal: Deals with branch personnel and other internal bank ... Customer Service Managers are eligible for promotions based upon the approved level of the branch ...

Prosource

Customer Service Engineer

Huntington, WV

Must be able to work full time Primary people Contacts: * Customers, logistics team, service managers and technicians, Parts Department, Customer Service and VP of Technical Service Toughest Part of ...

Unifin Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

Manage all customer escalations and complaints to a high professional standard and in accordance ... Receive inbound customer contacts and complete outbound contacts, including callbacks and responses ...

RCVW INC

Service Advisor

Pittsburgh, PA · On-site

Contacts customers regarding any changes in the estimate or promised time, explains cost and time ... Time management skills * Fantastic communication skills with your customers * Professional and ...

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Manager 1800 Contacts Customer Service information

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How much do manager 1800 contacts customer service jobs pay per year?

As of Aug 3, 2026, the average yearly pay for manager 1800 contacts customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the duties of a manager 1800 Contacts Customer Service?

A Manager in 1800 Contacts Customer Service oversees daily operations, manages customer service teams, ensures quality service, and implements policies to improve customer satisfaction. They also analyze performance metrics, handle escalated issues, and coordinate training to maintain team effectiveness.

What does a manager of 1800 Contacts Customer Service do?

A Manager of 1800 Contacts Customer Service oversees the daily operations of the customer service department, ensuring that customers receive prompt and effective assistance. Their responsibilities include leading and training customer service representatives, monitoring performance metrics, resolving complex customer issues, and implementing strategies to improve service quality. They also collaborate with other departments to address customer needs and maintain high levels of customer satisfaction. The manager plays a key role in maintaining the company's reputation for excellent customer care.

What is the difference between Manager 1800 Contacts Customer Service vs Customer Service Supervisor?

AspectManager 1800 Contacts Customer ServiceCustomer Service Supervisor
CredentialsExperience in customer service, leadership skillsSimilar credentials, often with supervisory experience
Work EnvironmentCall centers, retail, online supportCall centers, retail, online support
Employer & IndustryContact lens retailer, healthcare industryContact lens retailer, healthcare industry
Primary FocusOverseeing customer service team, strategic planningManaging daily operations, team supervision

The main difference is that the Manager 1800 Contacts Customer Service typically handles strategic planning and team leadership, while the Customer Service Supervisor focuses on daily team management and operational tasks. Both roles require similar credentials and work in comparable environments within the contact lens retail industry.

What are some common challenges faced by a manager of 1800 Contacts Customer Service, and how are they addressed?

A Manager at 1800 Contacts Customer Service often faces the challenge of balancing high-quality customer support with efficient team performance, especially during peak periods. Managing and motivating a diverse team, handling escalated customer issues, and ensuring adherence to company protocols are key aspects. Success in this role involves proactive coaching, clear communication, and leveraging performance data to identify areas for improvement. Collaboration with other departments, such as IT and fulfillment, is also critical to resolving complex customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a manager of 1800 Contacts Customer Service?

To thrive as a Manager of 1800 Contacts Customer Service, you need strong leadership skills, experience in customer service management, and typically a bachelor’s degree or equivalent experience. Familiarity with CRM software, call center management systems, and performance analytics tools is vital. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills for this role. These skills ensure effective team leadership, high-quality customer experiences, and the achievement of service goals in a fast-paced environment.
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What cities are hiring for Manager 1800 Contacts Customer Service jobs? Cities with the most Manager 1800 Contacts Customer Service job openings:
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Manager 1800 Contacts Customer Service jobs near you
Infographic showing various Manager 1800 Contacts Customer Service job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Representative

Premier Staffing Solution

Leetonia, OH

$13.75 - $18.75/hr

Contractor

Re-posted 27 days ago

Job description

Job Summary:

The Customer Service Representative will primarily assist the inside and outside sales teams, focusing on managing customer communication and orders. The position is responsible for all aspects of customer order management, including receiving of the initial order, building client specifications, entering order into production software management system, and sending acknowledging order to the customer.


Duties/Responsibilities:

- Corresponds with customers to take orders, handle complaints, and provide any information they request

-  Enters customer orders into system to meet customer requirement dates and prints customer acknowledgements

-  Coordinates with Shipping Supervisor on customer orders, shipments, plans. Checks order status for customers to ensure on-time delivery and issues and delays are communicated in a timely manner for resolution

-  Handles initial conversations with customers regarding complaints. Forwards complaint information to Quality Manager, Sales Manager, or Plant Manager

- Responsible for Customer Scorecards

-  Issues purchase orders to Outside Processors. Checks order congruency to purchase order (QMP 5.0 ? Purchasing)

-  Contacts customer regarding any discrepancies with the initial orders and communicates potential issues or on time delivery and status

-  Makes corrections on orders in computer system and on purchase orders

-  Checks inventory weekly against open orders

-  Prints manifests and needed bills of lading

-    Performs other duties as assigned


Education and Experience:

-  High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience


Required Skills/Abilities:

- Ability to read and comprehend simple instructions, short correspondence, and memos

-  Ability to write simple correspondence

- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

-  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

-  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

- Ability to deal with problems involving a few concrete variables in standardized situations

Education:Employment Type: CONTRACTOR
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With our strategic contingent workforce solutions, scale up or down to adapt to changing market demands. Don't let short-term staffing needs hold you back. Whether you need skilled manufacturing workers or reliable warehouse staff, we have the resources and expertise to provide the right people for the job.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Toledo, OH, US

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