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$26

How much do concentrix csr jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for concentrix csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Concentrix CSR?

Concentrix CSRs, or Customer Service Representatives, are professionals who handle customer inquiries, concerns, and support requests on behalf of Concentrix's clients. They interact with customers via phone, email, chat, or social media to resolve issues, provide information, and ensure a positive customer experience. CSRs play a vital role in representing the brand's voice, troubleshooting problems, and helping customers find solutions efficiently. The role often requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What skills and qualifications are needed to thrive as a Concentrix CSR?

To thrive as a Concentrix CSR, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude help CSRs excel in handling diverse customer concerns and delivering quality service. These skills are essential for maintaining customer satisfaction, resolving issues efficiently, and supporting Concentrix's reputation for excellent service.

What are common challenges faced by Concentrix CSRs, and how can new hires overcome them?

Concentrix Customer Service Representatives (CSRs) often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to evolving product knowledge. New hires can overcome these hurdles by actively participating in training sessions, leveraging support from team leads and experienced colleagues, and using internal knowledge bases for quick reference. Maintaining clear communication, staying organized, and practicing empathy are also key strategies for delivering excellent service and managing workplace stress.

What is the difference between Concentrix Csr vs Concentrix Customer Service Representative?

AspectConcentrix CsrConcentrix Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, remote or on-site customer supportCall centers, remote or on-site customer support
Employer & Industry UsageConcentrix, in the customer service industryConcentrix, in the customer service industry

Both roles involve customer support within Concentrix, often requiring similar credentials and work environments. The term "Concentrix Csr" is a broader designation that may include various customer service roles, while "Concentrix Customer Service Representative" specifically refers to frontline support staff. Essentially, they are closely related, with the CSR being a specific job title within the broader Csr category.

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Concentrix Csr jobs near you
Infographic showing various Concentrix Csr job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Banking Customer Service Representative (On-Site)

Concentrix

Olivette, MO • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport with customers.

  • Service active debit/credit card accounts, including handling inquiries related to transactions, account adjustments, and fraud reports.

  • Maintain knowledge of client products and/or services, prepare accurate work, and track information in call tracking database.

Concentrix rating

6.3

Company rating: 6.3 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

32nd of 72 rated call and contact centers

Job description

Join a world-class team in Arnold, MO, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service Representative, you’ll:

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking

  • Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls.  Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases.    Non-Monetary transaction and maintenance transaction: adding authorized users, adding secondary account holder, balance transfers, enhanced account type, change of reward programs or repricing.  Origination of new accounts.  Debit/Credit Card Fraud, addressing members report of unauthorized activity on their credit card or respond to outbound contacts.  This includes calls from members who have filed a credit card fraud claim and have follow-up questions or calling to provide additional information regarding their fraud claim.

  • Maintain broad knowledge of client products and/or services

  • Prepare complete and accurate work including appropriate notation of accounts as required

  • Be tenacious in tracking, documenting, and retrieving information in call tracking database

  • Be comfortable with fraud prevention, collections, and transaction disputes

  • Ensure service delivered to our customers meets contractual Key Performance Indicator

  • Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

  • You must be at least 18 years of age

  • A high school diploma or equivalent

  • Strong communication skills in both verbal and written format

  • Exceptional listening and relationship building skills

  • Creative problem solver

  • Must have a minimum of 6 months customer service experience

  • Preferred experience in the banking and credit card industries

  • Strong PC knowledge and computer navigation skills

  • Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment

  • Eagerness to learn new technologies

  • Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

  • The base salary range for this position is $17/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

  • DailyPay enrollment option to access pay "early," when you want it

  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more

  • Health and wellness programs with trained partners to help promote a healthy you

  • Mentorship programs that support your rewarding career journey 

  • A modern, state-of-the-art office setting with advanced technologies and a great team

  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

  • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.


Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

  • English  

  • Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

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About Concentrix

Sourced by ZipRecruiter

We help the world’s best brands deliver exceptional experiences, with exceptional outcomes. We design, build, and run the future of CX. That moment? It’s an opportunity. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its best—smoothly get the customer what they need, and give them a reason to come back again and again. At Concentrix, we reimagine everything CX to do just that: nurture brand love and loyalty. It’s kind of our thing—behind the scenes, we power billions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So chances are, you already know us!

Industry

It services and software development

Company size

10,000+ Employees

Headquarters location

Fremont, CA, US

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