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Bpo Customer Service Representative Jobs (NOW HIRING)

MCI Careers

Customer Service Representative

Pembroke, GA

$14.50 - $19.75/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... representing some of the world's most recognizable brands. If you thrive in a fast-paced ...

MCI Careers

Customer Service Representative

Wichita, KS · On-site

$11 - $14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer ...

MCI Careers

Customer Service Representative

Wichita, KS · On-site

$11 - $14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer ...

MCI Careers

Customer Service Representative

Las Cruces, NM · On-site

$11.50 - $15.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer ...

MCI Careers

Customer Service Representative

Las Cruces, NM · On-site

$11.50 - $15.50/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Representative who is empathetic, solution-oriented , and ready to thrive in a fast-paced, customer ...

Unifin, Inc

Customer Service Representative

Niles, IL · On-site

$16 - $21.75/hr

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role As a Customer Service Representative, you will support inbound customer inquiries and ...

Unifin Inc

Customer Service Representative

Niles, IL

$16 - $21.75/hr

About the Company Unifin Inc is a BPO company with multiple operations in North America, Latin ... Your Role As a Customer Service Representative, you will support inbound customer inquiries and ...

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Bpo Customer Service Representative information

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How much do bpo customer service representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for bpo customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are BPO Customer Service Representatives?

BPO Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests for companies through a Business Process Outsourcing (BPO) firm. They communicate with customers via phone, email, chat, or social media on behalf of client businesses, providing information, resolving issues, and ensuring customer satisfaction. These representatives are trained to understand client products, services, and policies, and play a crucial role in maintaining a positive brand image and retaining customers. The role often requires strong communication skills, patience, and the ability to troubleshoot problems efficiently.

What are some common challenges faced by BPO Customer Service Representatives and how can they be managed?

BPO Customer Service Representatives often encounter challenges such as handling high call volumes, dealing with irate customers, and adapting to changing client requirements. Successfully managing these challenges requires strong communication skills, emotional resilience, and effective time management. Many organizations provide ongoing training, mentoring, and access to support tools to help representatives navigate complex situations and maintain high service standards.

What are the key skills and qualifications needed to thrive as a BPO Customer Service Representative, and why are they important?

To thrive as a BPO Customer Service Representative, you need strong verbal and written communication skills, problem-solving abilities, and often at least a high school diploma. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony tools is typically required. Patience, empathy, and adaptability help representatives manage challenging interactions and build customer trust. These skills and qualities are crucial for delivering efficient, high-quality service that ensures customer satisfaction and supports business goals.

What is the difference between Bpo Customer Service Representative vs Call Center Agent?

AspectBpo Customer Service RepresentativeCall Center Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support centersCall centers, inbound/outbound call environments
Employer & IndustryOutsourcing companies, BPO industryTelecom, retail, healthcare, BPO
Search & Comparison IntentCustomer service roles in BPOCustomer support roles in call centers

The main difference is that Bpo Customer Service Representatives focus on handling customer inquiries, complaints, and support within the BPO industry, often involving multiple clients. Call Center Agents typically work in inbound or outbound call environments, providing customer service or sales support. Both roles require similar skills and credentials but differ slightly in scope and industry context.

More about Bpo Customer Service Representative jobs
What cities are hiring for Bpo Customer Service Representative jobs? Cities with the most Bpo Customer Service Representative job openings:
What states have the most Bpo Customer Service Representative jobs? States with the most job openings for Bpo Customer Service Representative jobs include:
What job categories do people searching Bpo Customer Service Representative jobs look for? The top searched job categories for Bpo Customer Service Representative jobs are:
Bpo Customer Service Representative jobs near you
Infographic showing various Bpo Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 17% Locum Tenens, 10% Internship, 56% As Needed, 15% Full Time, and 2% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

customer service representative

Intellectt INC

Princeton, NJ • On-site

$16.75 - $22.75/hr

Contractor

Re-posted 20 days ago

Job description

Role: Customer Service Representative (CSR)

Location: Hybrid (Princeton, NJ)

Shift: Mon/Fri WFH, Tue–Thurs onsite

Duration: 12-month contract

Experience: 2–3+ years in customer service, order management, or technical/retail support

Key Skills:

EDI (GHX, GFax preferred)

Systems: SAP, Salesforce, Oracle, MS Teams, Zoom

Strong communication (written & verbal)

Troubleshooting & problem-solving

Duties:

Manage orders, returns, recalls, service agreements

Liaise with supply chain, IT, and quality teams

Run reports (BI, Oracle, Salesforce)

Handle escalations, train/mentor BPO reps