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Airbnb Customer Service Representative Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Airbnb Customer Service Representative information

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How much do airbnb customer service representative jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for airbnb customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How stressful is Airbnb customer support?

Airbnb customer service representatives often handle high call volumes and complex guest or host issues, which can create a stressful environment. Success in the role depends on strong communication skills, problem-solving abilities, and the ability to manage multiple cases efficiently under time pressure.

What qualifications do you need for Airbnb support?

Airbnb customer service representatives typically need strong communication skills, problem-solving abilities, and familiarity with customer support tools. A high school diploma or equivalent is usually required, and experience in customer service or hospitality can be beneficial. Bilingual skills and the ability to work flexible hours may also be preferred.

Is it hard to get hired by Airbnb?

Airbnb Customer Service Representative positions typically require strong communication skills, problem-solving abilities, and familiarity with customer support tools. The hiring process often involves multiple interview stages and assessments, making it competitive but achievable with relevant experience and preparation.

How does an Airbnb Customer Service Representative typically handle escalated guest or host issues, and what support is available during these situations?

As an Airbnb Customer Service Representative, you’ll frequently handle complex or escalated cases involving disputes between guests and hosts. When these situations arise, you’ll follow structured escalation protocols and collaborate with specialized resolution teams to ensure fair and timely outcomes. You'll have access to internal knowledge bases, supportive team leads, and communication tools to assist in resolving issues efficiently. Working in this role requires empathy, strong problem-solving skills, and the ability to remain calm under pressure, but you’ll always have guidance and resources from your team and supervisors.

What does an Airbnb Customer Service Representative do?

An Airbnb Customer Service Representative assists guests and hosts by resolving issues, answering questions, and providing support related to reservations, payments, account management, and Airbnb policies. They handle inquiries via phone, chat, or email and work to ensure a positive experience for all users of the platform. Representatives are trained to troubleshoot problems, mediate disputes, and offer solutions that align with Airbnb's guidelines.

What are the key skills and qualifications needed to thrive as an Airbnb Customer Service Representative, and why are they important?

To thrive as an Airbnb Customer Service Representative, you need strong communication skills, problem-solving abilities, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, online chat tools, and Airbnb’s internal platforms is typically required. Patience, empathy, and conflict resolution are essential soft skills that help in handling diverse guest and host concerns. These skills ensure efficient issue resolution, positive guest experiences, and uphold Airbnb’s reputation for excellent service.

Can I work remotely for Airbnb?

Airbnb Customer Service Representatives can work remotely, depending on the company's current policies and the specific role. Remote positions typically require strong communication skills, familiarity with customer service tools, and a suitable home office setup. Availability of remote work may vary by location and job posting.
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Airbnb Customer Service Representative jobs near you
Infographic showing various Airbnb Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Machine Learning Engineer, Customer Support Engineering

Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote

$162K - $186K/yr

Full-time

Posted 25 days ago

Airbnb rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Core ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and more! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$162,000-$186,000 USD

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